Mohotec

On Feb 2, 2016 I’ve paid to Mohotec (Taiwan) USD 16510 for laptop

screens (you can see a copy or payment order). I’ve also agreed with a

Mohotec manager to pay cash for delivery in order to make it faster.

On Mar 4, 2016 we’ve made a USD 1382 transfer to CHIH HUANG CHANG (a

copy of Western Union money transfer slip is also attached)

However, during next 3 weeks we did not get a payment receipt

confirmation from Mohotec. We got to worry and requested a

confirmation from HUN NAN Commercial Bank whether the beneficiary got

the payment. 4 days after Mohotec confirmed money receipt. During the

next week after the confirmation, Mohotec were promising daily to ship

the goods, but until now we still did not receive any airway bill

copy.

From Mar 26 until Apr 8, 2016 they did not answer any e-mail we sent

to them.

We tried to talk to them over the phone, but there was only

some message from the answering machine in Chinese and no one picked

up the phone. On Apr 9 someone named Kevin Chang, who said to be a

sales department head, did answer to us. He wrote that the cargo was

shipped to a wrong address and that this was not a mistake of Mohotec

but the freight forwarder. Mohotec did not take any responsibility.

Now they keep on ignoring our e-mails and we cannot get back either

our money or the goods we paid for. Recently we got a confirmation

from SWIFT that the money was received by Mohotec.

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