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report scam| Country | United States |
| State | Florida |
| City | Jacksonville |
| Address | 6873 Phillips Industrial Boulevard, Suite B • |
| Phone | (888) 593-2262 |
| Website | https://moduleexperts.com/ |
Module Experts Reviews
Same story as everyone else.
After spending $200 with a local shop to diagnose and remove my pcm I ended up on the phone with module experts. I wanted to purchase a new pcm, but they supposedly don’t stock them. During the initial call, mark guaranteed they could fix my issues for $191. Not once during our conversation did the words (no gurantee) ever come out. Also not once was it disclosed that if they couldn’t fix it they would still keep $130. Not until they instantly drafted my debit card and I received a receipt stating so....never disclosed. Suddenly ten days later when they couldn’t fix mine, they had one in stock that they could send me for an additional $300. The car is now in the junkyard as the cost of the module at a dealer was worth more than the car. All in all it cost me $200 out of pocket to send a car to the salvage yard and left my college son 4.5 hrs away without a car for 2 weeks. Shame on these people and their dishonesty.
Report them!
Please report them to BBB! They screwed me too and they currently have a BBB rating of 'A', that needs to change!
Same Story with My Tracker ECM (Alberta Canada)
Same story as above but I asked for mine to be scrapped as it was not repairable. Adam E would not listen and insisted it would be sent back. I wanted my $75.00 US prepaid FedEx charge refunded...no such luck. I got a small refund as they sent it USPS and I had to pay a $25.00 CDN customs charge on my end. NEVER AGAIN WILL I USE MODULE EXPERTS!!
ADAM IS A SCAMMER THAT NEEDS TO BE STOPPED
I sent a customer’s ecm to Module Experts (so they say) to be repaired and was told by Adam it was no good and needed to be replaced and they could sell me a remanufactured ecm for an additional $500.00. I agreed to pay that, well $720.00 later I ended up getting the same ecm back I had sent to them (I marked the old ecm by grinding off two of the corners) they glass beaded it and sealed around connectors with what looks like white tub and tile caulking. Thanks ADAM you will get what what you got coming to you !!!!!!!!!!!!!!!!! I promise.
module experts are a big rip off
sent in my pcm for repair because they said that what they do,,go over it repair any damage parts and ship back,,well over week later i call to check on pcm,,no anser from the salesman mark,,,again very nice in beginning to get your money,,,but then they call and say they cant fix it,and you wont get a refund and they ship back your old pcm. or they can sell you a remanufacterd one for triple the price like 450.00 bucks,,,there a complete scam,,,stay away ,,you been warned..
Shifter module
If I was to give a rating it would be in the minus side they don't even deserve a star your better off throwing the part in the trash and saving a hundred and a half they are jacks but it probably will not let me post this warning do not deal with this scam
Criminals
Sent in pcm for Ford focus and Mazda 6
Spoke to Chris. Was nice and said they could take care of my Mazda 6 charged me diagnostic fee. Said my pcm was shorted and could not be fixed.For an extra 258.00 they could send me a programmed pcm so like a fool I said ok. Received pcm one week later and it is worse than the one I had in there originally. I sent Chris an email stating how pissed off I am especially after reading about all the people who have had similar problems.
I am going to prosecute these pricks go the fullest extent of the law.
Module experts
I sent my ecm to module experts and they screwed me as well guaranteed they could fix it and lied I'm out of my 200 from having to ship twice. There are a scam and liars
SCAM COMPANY!!!!!!!!
I had the same problems with this company that most everyone else had. I sent them a PCM that they stated that they could fix and claimed that they do it every day. After weeks of waiting and calling them they finally sent back my PCM stating that there is nothing wrong with it. They never even opened the PCM up. The Ford warranty sticker across the seams of the PCM were not broken or removed. So, I took the truck and the PCM to a Ford Specialist. He stated that the PCM was in fact BAD and changed it out with another Ford PCM, Programmed it with the Ford factory software and the truck has been running perfect ever since! He even left the bad PCM on the floor board of the truck in case, Module Experts tried to claim that he did not have to change the PCM to make the truck run properly
I too got screwed by these people to the tune of $608.49.
I sent them my module to get repaired an I got a call from Adam that my module was unrepairable and a replacement would cost another $394.36. Adam was o sad and sympathetic. They sent me a module that had been poorly bead blasted, ( my Original?) and had many more problems. Adam accused me of blowing the module because I had to jump start the car. Adam tells me that you cant jump start those cars it will blow the module every time. Liar Adam. I have been jumping cars for 60 years including that car. They agreed to redo the module. I got it back and have the exact same problems as when I sent it, when it was "unrepairable". The invoice shows the $394.36 as an UPSELL! What thieves they are.
Ed Lancaster 504-250-2151
YES SENT IN 2008 WRANGLER JEEP to have control board fixed and reprogamed by vin number, intial cost paid up front was for 149.00 and 15.00 return shipping. Adam e emailed me said techs said board was not rebuildable it would need remanufactured board for 699.00 and would be plug and play. recieved this after paying them first again for module and it was not a clean board still had codes in it, did not work on vehicle. emailed adam about this and havent heard from them since. As many reports i hyave read about this compant afterthe fack why would fl, city of jacksonville allow them to stay in business ? scum of a company and something needs to take place with them ripping people off, out hundreds of dollars and vehicle in local shop to be fixed correctly now. this started in august 2023
My ECM went bad on my BMW and called Epert Module and they had me to send in my old ecm to be repaired and was told it could not be fixed. Sold me one in March 2021 and now its bad and they saids its out of warranty after 2years. I paid almost $700 for this remanufactured part and now it doesn't work. They said I would have to purchase another one. Not! I would not recommend this company to anyone.
I am formerly a fully certified automotive technician and I will attest this company is not what it advertises. Their diagnosis is based on sales/ part replacement, and does not have the capability to provide repair. They will tell you that no ecm repair company will repair a used module- which is false because Ford will do this all day at their dealerships, as used modules go out of production, and a VCM/FJDS is capable of programming them.
Secondly, they do not deliver their product service in a timely, organized manner. I made repeated phone calls with them in attempt to get tracking information that they promised in a email confirming the order (3-5 business days) . They kept dropping the call, or promising a shipping manager will call in which they never did. Following suit with past experiences with other customers, they counter disputed the charge with the bank, (after the claim was opened of course) and fabricated information to the bank claiming they provided the service/part on that date an entire month before the item even arrived.
They waited until they recieved the item to get the claim denied. There was no reciept in the box with the module. The retailer now has their item and no direct refund to the customer, and the customer is now out of money twice. Once from Module Experts, and secondly from their bank.
There are MULTIPLE claims of this same exact problem. If you do not operate your business ethically, you do not deserve to be in business. It is a privilege, not a commodity. I encourage every single customer with this experience to pursue BBB as well as FTC claims.
I am formerly a fully certified automotive technician and I will attest this company is not what it advertises. Their diagnosis is based on sales/ part replacement, and does not have the capability to provide repair. They will tell you that no ecm repair company will repair a used module- which is false because Ford will do this all day at their dealerships, as used modules go out of production, and a VCM/FJDS is capable of programming them.
Secondly, they do not deliver their product service in a timely, organized manner. I made repeated phone calls with them in attempt to get tracking information that they promised in a email confirming the order (3-5 business days) . They kept dropping the call, or promising a shipping manager will call in which they never did. Following suit with past experiences with other customers, they counter disputed the charge with the bank, (after the claim was opened of course) and fabricated information to the bank claiming they provided the service/part on that date an entire month before the item even arrived.
They waited until they recieved the item to get the claim denied. There was no reciept in the box with the module. The retailer now has their item and no direct refund to the customer, and the customer is now out of money twice. Once from Module Experts, and secondly from their bank.
There are MULTIPLE claims of this same exact problem. If you do not operate your business ethically, you do not deserve to be in business. It is a privilege, not a commodity. I encourage every single customer with this experience to pursue BBB as well as FTC claims.
I should have researched this company more than I did. I talked to Adam and he convinced me he was the solution to my pcm problem. Adam told me that Module Experts handle all of Fords PCM issues. So I thought I was in good hands.
First let me say , a real company would not ask for all the repair money up front. I sent Adam 500 bucks and my module. He contacted me when he got the module , Adam said my unit was fried but for 1100 dollars more (up to 1600.00 now) I could get a rebuilt one. Red flags went up so I asked for my unrepairable pcm back, once I recieved the pcm back, I asked for a refund.
I sent my unrepairable pcm to a reputable company in Chatanooga and low and behold its fixable, and 3 days later I had a working pcm. Module Experts hadn't even tested my unit, they just wanted as much money as they could extort out of me. The company in Tenn. charged 45 dollars for the test and then deducted this charge from the repair fee. Module Experts would not refund all of my money, they kept about half 250.00 for diagnostics they did not even perform.
Use this company at your own risk !! Nowhere was I told of a diagnostic charge and yet they kept a good portion of my money. Bad bad company.
In late July my cars ECM started to fail, after a bit of internet research i picked "moduleexperts" as they seemed just as credible as any other place i could find and they respoded to a question i had about the service quickly. I sent in my ECM after agreeing to pay 149.99 plus tax for the service and they assured me that this works most of the time. I was charged over the phone then emailed my reciept and told to send my ECM in as it would normally be a 3-5 day repair and they would let me know the tracking number.
After a few days i recieve this email from them"
Below is the emial i recieved form one of their "internet sales associates"
Diagnostics are completed on the Fusion module, and this unit is beyond repair due to the issue being traced to the main processor (computer chip). The chip is not able to be replaced on this module, as it is made into the circuit board assembly, so you would need to replace the unit to correct the issue. There is nothing that can be done to save this unit. It must be replaced.
We can provide a remanufactured replacement, fully clone programmed to the KEYS, VIN, security, mileage, and vehicle options, plug and play ready to go and with a lifetime warranty, at $699.00 (minus the repair cost), so we would need an additional $549. This would take a couple of business days, and it will come fully clone-programmed plug and play. No dealer required. Just install it.
We can use the same card you used for the repair if you prefer. Would you like us to get that going for you?
PLEASE RESPOND TO THIS EMAIL
I respoded on 08/28/2021 and paid on 08/30/2021
I started reaching out to them without respose 2 weeks later, and on 09/20/2021 i recieved my ECM back and was super excited. The person at Moduleexperts told me i would just need to "install it" so i did, i put everything back hooked up the battery and turned my key.... nothing happenned.
Now i'm here on this page after another week of 0 contact with them.
I've filled out tech requests on their page, emailed the person who contacted me about payment, did a review for them on their web page and still nothing.
I submitted to my card company over this and would not recommend this company.
I regret wasting time and money with this company, normally I do more research but I guess I was in too much of a hurry to get our older vehicle running correctly again without spending too much. The low price should have been a warning sign. The charged $160 up front, only $38 was refundable. The following day after they received my module, they sent an email and said the cpu was bad and it wasn't repairable but they could sell me another rebuilt module for $599.
That is when alarms went off for me, because I had already searched for new ones, which can be bought for less than $450. When I asked why a different rebuilt one was so much more than a new one, their sales person gave a list of reasons, $250 for another used module, a $200 programming fee. This module does NOT require programming! I had verified this with an auto dealer and also when I eventually purchased a new one it did not need to be programmed.
He also gave me an unprofessional, high pressure, sales pitch about how a new module would cost $550 + $200 for programming (both not true). He only stopped his sales pitch and agreed to return my module and give a partial refund when I said he wasn't being honest about this module needing programming. When I did receive my old module back from them, it appeared to be untouched (the protective coating on the bottom hadn't been removed and there is no way to disassemble this module without removing that).
Hopefully this report, along with all the others like it online for "AES Modules" or "Module Experts", will help save someone else from wasting money and time with them.
they just make their living from laying customer , holding $200 for service fee and basically they dont do nothing with parts what i send them to be repaired
dishonest and thieves
sent in a computer to be tested for a 2014 ram. they said it can't be repaired. They can send a flashed plug and go. we got "the flashed" computer and the struck would not start. security would not recognize the key fobs. Adam.. who by the way NEVER returns calls. stated via email we would have to get the computer flashed for the key fob. When I asked why their FLASH didn't do that... he never responded back. NEVER use this company. I now have to tow th truck to the dealer to get the computer flashed.
Module Experts "SCAM"
I sent my module to this company for repair in Nov. of 2018, below is the email that I received from Adam at Module Experts. In less than 300 miles the so called remanufactured module they sent me starting having issues. I never expected that I would be having trouble with a remanufactured module so after several months and all sensors were replaced, I sent it back to them for diagnostics, I was told it had issues and a new one would be sent to me. After asking what was the issue with this remanufactured module, Adam then became unfriendly and would not provide any details on the module issues. I told Adam since he would not provide any information on the issues with this module that I did not want to take a chance on another module from them. I then asked him to just return my money and a core and I would buy a module from somewhere else. He just replied with one word "no". I really do not expect to receive a module that will last for any time at all, that's if I receive a module at all. After reading several reviews on this company they scamming folks out of their hard earned money. How can this company be stopped?
Michael,
Diagnostics are completed on the Jeep module, and this unit is beyond repair due to the issue being traced to the main processor (computer chip). The chip is not able to be replaced on this module, as it is made into the circuit board assembly, so you would need to replace the unit to correct the issue.
Unfortunately, there just isn’t any way to fix this one.
Because these modules suffer from capacitor damage due to age, you can’t purchase sed ones as they all need an immediate rebuilding service done to repair the capacitors. These are also very hard to find, and I only show 3 available in the entire network.
We can provide a remanufactured replacement, as we discussed originally, plug and play ready to go with a lifetime warranty, at $599.00 (minus the repair cost), so we would need an additional $449. This would take a couple of business days, and come plug and play ready to go.
I can use the same card you used for the repair if you prefer.
Would you like us to get that going for you?
Adam
904-990-5139
Monday – Friday 10am-6pm EST
Nationwide Parts Distributors & Module Experts
6873 Phillips Industrial Blvd suite “B”
Jacksonville Florida 32256
Fax: 904-680-5119
[email protected]
Scam
Identical story I did not go for his offer of 499.00 what a scam
Sent in my ECM module to them to have it repaired, paid $149 plus $15 return shipping. Adam E contacts me and says my module is not repairable but they could send me a rebuilt one for another $399 extra. I said no and had him return my old module. He ignores my requests about any refund as all they did was supposedly test mine and claim it is not repairable. I sincerely wish I had searched this company before I got ripped off
This Adam guy is the worse!
I contacted this company over the internet because they claim to fix ECM modules. They contacted me back with the pricing and procedure. So I follow the instructions, they send me and order and I gave them credit card details so they charged me $478.00 for inspection and fixing of 2 ECMs. On the emails this Adam guy told me it would be around 2 - 3 business days for repair from the moment they receive the modules. I told this guy to confirm once he received but he did not do it. I tried to contact him again and he said he would let me know when they were done, I told him that I needed update. The next day happened the same thing, he began to be very rude. I asked again and he said since I was unwilling to wait I had to go pick up the modules because they wouldn’t fix them and that they would charge me for diagnostic. I the called the company and sadly I had to talked to this guy again and again. We agreed to fix the module. A couple of days later I wrote to have an update and no one answered. This happened for almost a month until yesterday he tells me again to pick up the modules that they will not fix them. I live in central america, so this is not possible. I pick up the phone and call him, asked if he remembered our phone conversation,, he says no, and then starts telling me that I am “all drama” and started insulting me and the truth is I got angry and started to insult him back. This guy has no respect for me as a paying customer. I had to call another number and speak to a girl and she helped me to get these back by mail, I had to pay that too and she told me that they will give a part refund. I demand a full refund and I need this guy to apologize to me. I have all the emails we exchanged and I haven’t been unwilling or disrespectful to this guy.
They are Experts
They are Experts true, at ripping people off ! You go Adam!
If you own a repair business or a consumer i highly recommend not using this company. They have dropped the ball on us from day one which started over 4 months ago. First sending back a "new" computer that did not have the security coded for our vehicle. Days, weeks, months later of run around. If i had seen the reviews online from this company on bbb, yelp and consumer affairs i would have never used them. I am out over $700.00 dollars due to their incompetence and time. Horrible customer service from dave the manager to the sales reps.
Can anyone recommend a reputable ECM repair company?
Can anyone recommend a reputable ECM repair company?
Screwed me too, Why can't they be stopped?
I see that they have been hosing people since 2016 so why are they allowed to continue screwing people? Everyone needs to file a complaint with BBB to get their rating of 'A' knocked way down and hopefully put a stop to that crap!
After it got my email from adam saying my pcm was beyond repair i did a search on yscam to find out that what he told be is the exact wording he used in all the other reports filled against module experts. "diagnostics are completed on the module, and this unit is beyond repair due to the issue being traced to the main processor Computer chip). The chip is not avle to be replaced on the module, so you would need to replace the unit to correct the issue".
This is exactly what is said to the other consumers who have been ripped off by module experts.
yes and yes
Same story here. Processor is bad and we can sell you a cloned one for another $300 plus dollars. Kept $130 of my $191 dollars and the module doesn't look like its been touched. I filed a fraud case with my bank since they never disclosed any sort of fee on the phone, only after they took my money did they send a receipt stating the fees but my money was already gone.
PASTED HERE IS THE EMAIL SENT LAST TO THIS COMPANY AND THE EMAIL I RECEIVED FROM THEM ABOUT THE REPAIR TO MY ECM.
BUYER BE WARE...
Promised Power Control Module diagnosis at cost of $98 to verify part is faulty. If there was a problem they would fix it, for another $100. If faulty, they would fix and send back repaired module and programming would be intact.
They called and said that their diagnosis was 'definitely have a bad module but it cannot be repaired because there is a short in the circuit board'.
They offered a rebuilt module for another $400, saying 'this particular model is very scarce so better order it quickly.'
Received a 're-built' module after about 3 weeks. Module would not work at all without additional programming by third party.
Had to pay a mobile auto technician $150 to purge keys from prior owner's vehicle, then re-program to recognize my vehicle and keys. After linking the new module to the vehicle VIN and existing key, absolutely same issue as with original module. EXACTLY the same error codes and vehicle troubles as with original module.
The tech that reprogrammed the replacement module said obviously there was no problem with the original module since codes were same. He also noted that the original module would not have worked at all if the board was truly shorted.
Customer is always left without a module at all unless they pay any price demanded by Module Experts.
Module Experts clearly did not perform diagnosis, or lied about findings and would not provide detail. They kept old module, and charged diagnosis fee, repair fee and $400 more for replacement but unprogrammed module. Started out at $98 dollars for diagnosis to determine if there were any problems with the original module. After more than $810 in costs, all I have is a different module when the original was not defective.
They promise 'lifetime warranty' but then declare the customer is at fault.
Over 40 complaints found online with exactly the same pattern. These guys are fraudsters and criminals on a large scale.
engine control module
I phoned Module Experts on 07/12/2017 to inquire about a repair of my 89 F150 engine control unit (ECU).
I paid $190 in advance to have the ecu "remanufactured" and tested with a lifetime repair warranty. I sent in all of the failure symptoms with the unit. I got the unit back with a report that they replaced some electrolytic capacitors, (filter caps., I assume) and the unit tested ok.
They did nothing to repair the unit and my vehicle ran exactly as before.
I called Module Experts to file a warranty claim and they just completely ignored my questions. All they would say is "send it back and we will look at it." "its probably obsolete and will have to be replaced." I asked how much will that cost? "$400 but we'll give you some allowance for what you've already spent."
When they completely ignored the warranty question and only wanted more $$$, I decided this place is a scam! I had already spent $190 plus shipping and they wanted $300+ more plus more shipping and their refusal to honor their supposed lifetime warranty.
I decided to cut my losses and bought a rebuilt working ecu from a reputable dealer for $80. It works fine. Be careful!
I sent My Mercedes s550 ECU computer to fix it, spoke to Chris, nice person at the begining ,
they received my parts and sent it back to me without explantion, I had to call Chris and no
answer, I had to call form diferent number to fianlly, ge tin touch , I expalined to him the the part was
duplicating the same problem, to finally take it to the dealer where they have check it and the diagnostic
was faulty ECU, National Parts AKA Module Experst, never fix my ECU, they charge my $411.25, spoke to
Chris and he just play smart but just been silence and after I finished to explain to him, he just start talking
something else like I never say anythig, I have to call many times to finally get back $285.63, for something
that nerver did, the dealer took me inside the shop to show me the ECU, was nerver open just black glue on the
sides to make me believe they did the job..