I placed my order with Modafinilxl in the middle of May. Since then, I received tracking information in 1 email and another email stating that the order had actually shipped. There have been no further updates and all of my attempts to have this business refund me or rectify the situation have gone unanswered or have been blown off with absolutely terrible customer service responses.
I believe they took the $118.00 I spent on my order with no intention of delivering.
Daniel Santos is listed on the website as the owner. Whether or not there is a real Daniel Santos... who knows. What I do know is that at this point in time they've left me no choice but to believe they are a scam.
I placed my order over 50 days ago, my order has been stuck in customs for over 40 days. The website promises if the product is stuck in customs over 14 days, customers get a free full refund or a reship for free. I have reached out to them multiple times & they kept telling me not to worry & re-assured me that my order would arrive soon.
I finally reached out one more time & they promised to reship my order, I said I don't want a reship, I just want a refund so I can order from a different vendor. They refused to honor their policy & said they would give me "store credi." Again, I stated I did not want to order from them I just wanted a refund & now they are ignoring me & I'm pretty sure I just lost over $200. They seem to have a lot of great reviews but I'm assuming they must be fake or paid for. This company is a SCAM.
I placed 2 separate orders with this vendor. The first was on May 18th, the second was on June 11th. This business clearly states that due to the current pandemic, expect 25-27 days for arrival of your order but it should arrive sooner. It has been well over that amount of time since my first order was placed, I requested a refund and they refused. They told me they would reship it, but the problem is it is impossible to actually speak to a person within this organization. When they are contacted with a complaint, the responder seems to simply select a pre-drafted, impersonal response and shoots it back.
Why do they have these pre-drafted responses to complaints? Well, one could only assume that it is because they are used to customers being upset when they have not received what they paid for. Additionally, they print shipping labels and send "Your Order has Shipped" emails but do not actually send the product at that time. I suspect they are not backed by any capital and have to wait for enough orders to come in ($) so that they can make a bulk purchase from their supplier.
This business also has a PAID TrustPilot profile. It is clear that it is a paid account because my entirely candid, and honest review that I supplied substantiation (proof of my orders) for was removed. The TrustPilot page for this business is entirely loaded with manufactured, fake positive reviews. I suspect other complaints were removed just as mine was. There is a reason ModafinilXL and it's other entities direct the customer to TrustPilot. That reason? Again, they pay TrustPilot to create fake hype that they are a trustworthy vendor. It is total deception and a scam.
My hope is that others searching the web for an honest and transparent modafinil and armodafinil vendor do not get taken advantage of and burned as I have been. The name associated with this business is Daniel Santos. Whether or not there actually is a real Daniel Santos, or that is just an alias/face of the business remains to be seen.
ModafinilXL Reviews
I placed my order with Modafinilxl in the middle of May. Since then, I received tracking information in 1 email and another email stating that the order had actually shipped. There have been no further updates and all of my attempts to have this business refund me or rectify the situation have gone unanswered or have been blown off with absolutely terrible customer service responses.
I believe they took the $118.00 I spent on my order with no intention of delivering.
Daniel Santos is listed on the website as the owner. Whether or not there is a real Daniel Santos... who knows. What I do know is that at this point in time they've left me no choice but to believe they are a scam.
I placed my order over 50 days ago, my order has been stuck in customs for over 40 days. The website promises if the product is stuck in customs over 14 days, customers get a free full refund or a reship for free. I have reached out to them multiple times & they kept telling me not to worry & re-assured me that my order would arrive soon.
I finally reached out one more time & they promised to reship my order, I said I don't want a reship, I just want a refund so I can order from a different vendor. They refused to honor their policy & said they would give me "store credi." Again, I stated I did not want to order from them I just wanted a refund & now they are ignoring me & I'm pretty sure I just lost over $200. They seem to have a lot of great reviews but I'm assuming they must be fake or paid for. This company is a SCAM.
I placed 2 separate orders with this vendor. The first was on May 18th, the second was on June 11th. This business clearly states that due to the current pandemic, expect 25-27 days for arrival of your order but it should arrive sooner. It has been well over that amount of time since my first order was placed, I requested a refund and they refused. They told me they would reship it, but the problem is it is impossible to actually speak to a person within this organization. When they are contacted with a complaint, the responder seems to simply select a pre-drafted, impersonal response and shoots it back.
Why do they have these pre-drafted responses to complaints? Well, one could only assume that it is because they are used to customers being upset when they have not received what they paid for. Additionally, they print shipping labels and send "Your Order has Shipped" emails but do not actually send the product at that time. I suspect they are not backed by any capital and have to wait for enough orders to come in ($) so that they can make a bulk purchase from their supplier.
This business also has a PAID TrustPilot profile. It is clear that it is a paid account because my entirely candid, and honest review that I supplied substantiation (proof of my orders) for was removed. The TrustPilot page for this business is entirely loaded with manufactured, fake positive reviews. I suspect other complaints were removed just as mine was. There is a reason ModafinilXL and it's other entities direct the customer to TrustPilot. That reason? Again, they pay TrustPilot to create fake hype that they are a trustworthy vendor. It is total deception and a scam.
My hope is that others searching the web for an honest and transparent modafinil and armodafinil vendor do not get taken advantage of and burned as I have been. The name associated with this business is Daniel Santos. Whether or not there actually is a real Daniel Santos, or that is just an alias/face of the business remains to be seen.