Was called and told of free trial to use Mitchell 1, could not get on the first week and had to have help to get on, then could not find information and had to have help on phone on how to find information. Had a hard time using it is not a bit user freindly and called them to tell them did not want and they said was locked in for a year and would have to pay them for 1 year can not get out of this. This shop uses Alldata and Identafix and very happy with these but can not use Mitchell 1. When talked to someone about Mitchell 1 that we had a hard time using it they made me feel like we were stupid. We have always that a lot about Snap-On as having good products but I think they need to go back to the drawing board on this product.They told me that Snap -On owns this company, SNAP-ON I am disappointed to know that you have anything to do with this company.
We are an established service center in business over 35 years. We were solicited by Mitchell 1 Pro Demand
several times and were "lured" into a 30 day free trial (with credit card downpayment). The software product is an online product, we struggled much using product in the first 30 days while calling in for help whenever we could to find information. I expressed my frustration many times during that period but was told just keep using it as a "first source" and you will get a handle on it. I called very shortly after the 30 day period and was told my back out time expired and am locked in for a year. Now I use it as a first source and am constantly reminded that the program is difficult to find information and always takes longer than the other software we use.
I call to complaint and am told its too bad I am locked into contract, also told I never recieved the training I should have had!
I want out! Sorry impossible! Badly written programs, difficult to navigate and when you call for help they try and make you feel like it all your fault.
No you cant talk to a supervisor and thats too bad! Big mistake!
IT IS THE WORST REPAIR SITE I EVERY USED THE SALEMAN LIED ABOUT THE EASE OF USE AND THE QAULITY OF THE INFOMATION AND TRYING TO FIND THE INFO . IWOULD NOT TAKE THIS PROGAM IF THEY WOULD GIVE IT FOR FREE
Mitchell 1 Reviews
Was called and told of free trial to use Mitchell 1, could not get on the first week and had to have help to get on, then could not find information and had to have help on phone on how to find information. Had a hard time using it is not a bit user freindly and called them to tell them did not want and they said was locked in for a year and would have to pay them for 1 year can not get out of this. This shop uses Alldata and Identafix and very happy with these but can not use Mitchell 1. When talked to someone about Mitchell 1 that we had a hard time using it they made me feel like we were stupid. We have always that a lot about Snap-On as having good products but I think they need to go back to the drawing board on this product.They told me that Snap -On owns this company, SNAP-ON I am disappointed to know that you have anything to do with this company.
We are an established service center in business over 35 years. We were solicited by Mitchell 1 Pro Demand
several times and were "lured" into a 30 day free trial (with credit card downpayment). The software product is an online product, we struggled much using product in the first 30 days while calling in for help whenever we could to find information. I expressed my frustration many times during that period but was told just keep using it as a "first source" and you will get a handle on it. I called very shortly after the 30 day period and was told my back out time expired and am locked in for a year. Now I use it as a first source and am constantly reminded that the program is difficult to find information and always takes longer than the other software we use.
I call to complaint and am told its too bad I am locked into contract, also told I never recieved the training I should have had!
I want out! Sorry impossible! Badly written programs, difficult to navigate and when you call for help they try and make you feel like it all your fault.
No you cant talk to a supervisor and thats too bad! Big mistake!
IT IS THE WORST REPAIR SITE I EVERY USED THE SALEMAN LIED ABOUT THE EASE OF USE AND THE QAULITY OF THE INFOMATION AND TRYING TO FIND THE INFO . IWOULD NOT TAKE THIS PROGAM IF THEY WOULD GIVE IT FOR FREE