My mother 81 yrs went to see about hearing aids they advertised of course she couldn't get them the cheap pair because they claim that she had too much loss for those. Went to next ones which were like $3500 which is more than she can afford on fixed income and why she has not had any before due to ins. not covering, he fitted them and adjusted but they kept squealing and beeping everytime she turned her head and they had no way to control the volumn which were too loud and heard too much like dogs nails on the tile. Went back in 2 weeks as they requested and he put his salesman pitch of how the company was going to upgrade them and eat the cost. Before we even knew what this was all about he was making molds of her ears and still trying to sell us on this. they come in and they tried to adjust them but were still not right and was sent home for her to try them for a while. After 2 weeks go back and we were dead set to return them because after 2 months nearly and this being a 4 th trip to see about them with gas prices so high and an hour trip one way not too mention it just being hard for my mother making these trips with nothing changing or improving with the hearing aids it doesn't make sense to keep going but NO he absolutely REFUSED to take them back stating she was unwilling to let him try and fit better for her. All in all if she had the 30 return would expire (which will this week and this was last Thrus.) because they would set the next appt for 2 weeks past return time. He became aggitated and kept repeating same things over and over throwing blame back at her for not being coperative with him. He never admitted they failed to fully inform or inform her about the newest one or install app to control volume (claimed that came later???). Our first visit was quick and rushed in and out in under 30 min. He was in and out of room many times and brought paper work in to sign for loan (we weren't aware of all this not being affiliated with Miracle Ear) he pointed to where to sign and his assistant comes in saying his next client is waiting therefore feeling rushed and him pointing to sign it was but not read... our fault for assuming he was trying to help her out because he seemed so nice but that changed when we tried to return because he was very rude and combative when we tried even talk about returning them!! Now my mother has called customer service on there main website to get that she should go back they're sure he would work with her. So in other words not return them because he definately said he would not take them back I recorded this and seemed to just piss him off more he also said he wouldn't talk with me anymore or me talking to him because I said "my a*s" in a statement yes my bad again but at least I didn't call him one!! We will not set foot in his office or talk to him again by the way he also runs the one In Bossier City too. Now what do you do when you try to return and they refuse to take them back before the 30 day return time frame??????????????
I was approached by a young lady who worked for Miracle Ear by the name of Kyra Sharpe. I had met Kyra Sharpe in September of 2019. She reached out to me and asked me did I want to come out to California for a job opportunity. The way Ms. Sharpe presented the opportunity, no one could resist. I traveled from D.C to Santa Barbara and it took 4 days by bus. Went through hell, the day I got to Santa Barbara it was cool. But when I got there, Kyra Sharpe all she wanted to do was get drunk and do cocaine. All she wanted to do was go on Tinder dates and get drunk. Ms Kyra Sharpe had me staying with her in the office, which was full of mold and smelled of it.
I purchased hearing aids on 03-23-19 and requested a refund on 04-15-19. Problem after problem. I was told they were an in network provider- not true- as a result my primary insurance provider didn't pay at in network price and secondary provider paid out $2,725.00 instead of $4,000.00. I would have never used them had I been told the truth. I paid 2,000.00 down on a $7,990.00 pair of hearing aids- balance was supposed to put on credit card with 0% percent financing- this was not done- 5,000.00 was put on card for 5 years with 12% interest.
I made call after call- email after email. Darryl Brooks- manager of the Pleasanton Store who does not reside in CA) called me and stated he would call me back- that never happened until I went to Corporate and called 3 days in a row! When he called me back he was extremely rude and accused me of not paying $2,000.00 which I had and when he looked it up (in other words- did his job and checked) he realized I had paid the 2,000.00 down.
I am bringing up his name because after going back and forth with Corporate- they advised me to call :Gregg Olson @(360) 573-8650 Email: [email protected] - I emailed him yesterday with no response and called back the number today to be told by "Kay" at that number that Darryl Brooks should be helping me. What a nightmare! I have emails and call logs to back up what I am saying. I requested a refund during the time frame required in their contract.
PLEASE!! Stay away from Pleasanton Miracle Ear and kindly support me by calling and emailing the owner Gregg Olson @(360) 573-8650 and Email: [email protected] about taking responsibility and honoring their contracts. There are other service providers out there "why" utilize a company that is dishonest and does not abide by their contracts.
MIRACLE EAR HAS ADMITTED (IN WRITING) TO KNOWINGLY VIOLATING HIPAA LAWS OF IT'S PATIENT***
***BUYER BEWARE - DON'T DO BUSINESS WITH MIRACLE EAR, AMPLIFON, GREGG OLSEN AND DEBBIE OLSEN! GOOGLE AND RESEARCH THE NUMEROUS COMPLAINTS AGAINST THESE COMPANIES AND INDIVIDUALS***
Gregg Olsen, Debbie Olsen, and Mike Olsen are based in Eagle Idaho, and they own a company called Health Services Bay Area, LLC. - "doing business as" Miracle Ear. They own several Miracle Ear stores, one of which is located in Cupertino, California.
Approximately one month ago, during a detailed phone conversation with Rachell Rato (Office Manager of Miracle Ear - Cupertino, California); Rachell Rato released Personal Health Information (PHI) to a party WITHOUT having the REQUIRED HIPAA Authorization Form on file (this is the LAW and they broke the LAW).
To add insult to injury, additional evidence in this matter reveals the original Purchase Agreement lacks at a minimum, and in pertinent part - the required signature(s) of the customer, required dates, required accept/decline of Supplemental Warranty, and the required signature(s) of Health Services Bay Area, LLC (d.b.a., Miracle-Ear) consultant(s)/employee(s). This is not a valid contract.
A refund for the defective hearing aids was requested within the 45 day required timeframe (by law), and Health Services Bay Area, LLC (d.b.a., Miracle-Ear) refused the return, as well as the refund request. Health Services Bay Area, LLC (d.b.a., Miracle-Ear) refused the return within the 45 days and stated that we must keep them for 6 months or more and until such time that the device(s) would likely work properly.
We have made every reasonable attempt (in writing and by phone) to resolve this matter directly with Health Services Bay Area, LLC (d.b.a., Miracle-Ear) AND AMPLIFON, and they simply offered for us to keep the defective hearing aids, sell them on the open market, or "...wait until the health insurance resets and purchase new hearing aids..." from them Health Services Bay Area, LLC (d.b.a., Miracle-Ear).
Health Services Bay Area, LLC (d.b.a., Miracle-Ear) has acted illegally, unethically, and immorally in this case.
Miracle Ear is owned by its parent company Amplifon. There are NUMEROUS complaints filed against Amplifon/Miracle Ear located on the Consumer Affairs Website, many of which are similar to this complaint.
Many ELDERLY people who need assistance with their hearing loss are being taken advantage of by Gregg Olsen, Debbie Olsen, Mike Olsen, and Miracle Ear/Amplifon; and this needs to stop.
Evidence supports that Gregg Olsen, Debbie Olsen, and Mike Olsen are at a minimum, breaking HIPAA Laws, and are also inappropriately and illegally denying their customer's the rights afforded under the California 45 day return policy.
Amplifon, Miracle Ear, Gregg Olsen, and Debbie Olsen need to be made accountable for breaking the law and for capitalizing on the misfortune of NUMEROUS elderly people.
We have been very reasonable in our request to resolve this matter directly with Gregg Olsen and Mike Olsen. We have put forth an extremely reasonable offer to refund less. than half of the total purchase cost. In exchange, we would return the defective hearing aids to them directly. As of the drafting of this review 4/6/2019, Gregg Olsen has refused to accept this offer and in turn, suggested we wait until the insurance company resets the deductible and then purchase new devices from them again - simply a LUDICROUS and possibly illegal settlement offer on Gregg Olsen's part.
***BUYER BEWARE - DON'T DO BUSINESS WITH MIRACLE EAR, AMPLIFON, GREGG OLSEN AND DEBBIE OLSEN! GOOGLE AND RESEARCH THE NUMEROUS COMPLAINTS AGAINST THESE COMPANIES AND INDIVIDUALS***
Miracle-Ear Reviews
My mother 81 yrs went to see about hearing aids they advertised of course she couldn't get them the cheap pair because they claim that she had too much loss for those. Went to next ones which were like $3500 which is more than she can afford on fixed income and why she has not had any before due to ins. not covering, he fitted them and adjusted but they kept squealing and beeping everytime she turned her head and they had no way to control the volumn which were too loud and heard too much like dogs nails on the tile. Went back in 2 weeks as they requested and he put his salesman pitch of how the company was going to upgrade them and eat the cost. Before we even knew what this was all about he was making molds of her ears and still trying to sell us on this. they come in and they tried to adjust them but were still not right and was sent home for her to try them for a while. After 2 weeks go back and we were dead set to return them because after 2 months nearly and this being a 4 th trip to see about them with gas prices so high and an hour trip one way not too mention it just being hard for my mother making these trips with nothing changing or improving with the hearing aids it doesn't make sense to keep going but NO he absolutely REFUSED to take them back stating she was unwilling to let him try and fit better for her. All in all if she had the 30 return would expire (which will this week and this was last Thrus.) because they would set the next appt for 2 weeks past return time. He became aggitated and kept repeating same things over and over throwing blame back at her for not being coperative with him. He never admitted they failed to fully inform or inform her about the newest one or install app to control volume (claimed that came later???). Our first visit was quick and rushed in and out in under 30 min. He was in and out of room many times and brought paper work in to sign for loan (we weren't aware of all this not being affiliated with Miracle Ear) he pointed to where to sign and his assistant comes in saying his next client is waiting therefore feeling rushed and him pointing to sign it was but not read... our fault for assuming he was trying to help her out because he seemed so nice but that changed when we tried to return because he was very rude and combative when we tried even talk about returning them!! Now my mother has called customer service on there main website to get that she should go back they're sure he would work with her. So in other words not return them because he definately said he would not take them back I recorded this and seemed to just piss him off more he also said he wouldn't talk with me anymore or me talking to him because I said "my a*s" in a statement yes my bad again but at least I didn't call him one!! We will not set foot in his office or talk to him again by the way he also runs the one In Bossier City too. Now what do you do when you try to return and they refuse to take them back before the 30 day return time frame??????????????
I was approached by a young lady who worked for Miracle Ear by the name of Kyra Sharpe. I had met Kyra Sharpe in September of 2019. She reached out to me and asked me did I want to come out to California for a job opportunity. The way Ms. Sharpe presented the opportunity, no one could resist. I traveled from D.C to Santa Barbara and it took 4 days by bus. Went through hell, the day I got to Santa Barbara it was cool. But when I got there, Kyra Sharpe all she wanted to do was get drunk and do cocaine. All she wanted to do was go on Tinder dates and get drunk. Ms Kyra Sharpe had me staying with her in the office, which was full of mold and smelled of it.
I purchased hearing aids on 03-23-19 and requested a refund on 04-15-19. Problem after problem. I was told they were an in network provider- not true- as a result my primary insurance provider didn't pay at in network price and secondary provider paid out $2,725.00 instead of $4,000.00. I would have never used them had I been told the truth. I paid 2,000.00 down on a $7,990.00 pair of hearing aids- balance was supposed to put on credit card with 0% percent financing- this was not done- 5,000.00 was put on card for 5 years with 12% interest.
I made call after call- email after email. Darryl Brooks- manager of the Pleasanton Store who does not reside in CA) called me and stated he would call me back- that never happened until I went to Corporate and called 3 days in a row! When he called me back he was extremely rude and accused me of not paying $2,000.00 which I had and when he looked it up (in other words- did his job and checked) he realized I had paid the 2,000.00 down.
I am bringing up his name because after going back and forth with Corporate- they advised me to call :Gregg Olson @(360) 573-8650 Email: [email protected] - I emailed him yesterday with no response and called back the number today to be told by "Kay" at that number that Darryl Brooks should be helping me. What a nightmare! I have emails and call logs to back up what I am saying. I requested a refund during the time frame required in their contract.
PLEASE!! Stay away from Pleasanton Miracle Ear and kindly support me by calling and emailing the owner Gregg Olson @(360) 573-8650 and Email: [email protected] about taking responsibility and honoring their contracts. There are other service providers out there "why" utilize a company that is dishonest and does not abide by their contracts.
MIRACLE EAR HAS ADMITTED (IN WRITING) TO KNOWINGLY VIOLATING HIPAA LAWS OF IT'S PATIENT***
***BUYER BEWARE - DON'T DO BUSINESS WITH MIRACLE EAR, AMPLIFON, GREGG OLSEN AND DEBBIE OLSEN! GOOGLE AND RESEARCH THE NUMEROUS COMPLAINTS AGAINST THESE COMPANIES AND INDIVIDUALS***
Gregg Olsen, Debbie Olsen, and Mike Olsen are based in Eagle Idaho, and they own a company called Health Services Bay Area, LLC. - "doing business as" Miracle Ear. They own several Miracle Ear stores, one of which is located in Cupertino, California.
Approximately one month ago, during a detailed phone conversation with Rachell Rato (Office Manager of Miracle Ear - Cupertino, California); Rachell Rato released Personal Health Information (PHI) to a party WITHOUT having the REQUIRED HIPAA Authorization Form on file (this is the LAW and they broke the LAW).
To add insult to injury, additional evidence in this matter reveals the original Purchase Agreement lacks at a minimum, and in pertinent part - the required signature(s) of the customer, required dates, required accept/decline of Supplemental Warranty, and the required signature(s) of Health Services Bay Area, LLC (d.b.a., Miracle-Ear) consultant(s)/employee(s). This is not a valid contract.
A refund for the defective hearing aids was requested within the 45 day required timeframe (by law), and Health Services Bay Area, LLC (d.b.a., Miracle-Ear) refused the return, as well as the refund request. Health Services Bay Area, LLC (d.b.a., Miracle-Ear) refused the return within the 45 days and stated that we must keep them for 6 months or more and until such time that the device(s) would likely work properly.
We have made every reasonable attempt (in writing and by phone) to resolve this matter directly with Health Services Bay Area, LLC (d.b.a., Miracle-Ear) AND AMPLIFON, and they simply offered for us to keep the defective hearing aids, sell them on the open market, or "...wait until the health insurance resets and purchase new hearing aids..." from them Health Services Bay Area, LLC (d.b.a., Miracle-Ear).
Health Services Bay Area, LLC (d.b.a., Miracle-Ear) has acted illegally, unethically, and immorally in this case.
Miracle Ear is owned by its parent company Amplifon. There are NUMEROUS complaints filed against Amplifon/Miracle Ear located on the Consumer Affairs Website, many of which are similar to this complaint.
Many ELDERLY people who need assistance with their hearing loss are being taken advantage of by Gregg Olsen, Debbie Olsen, Mike Olsen, and Miracle Ear/Amplifon; and this needs to stop.
Evidence supports that Gregg Olsen, Debbie Olsen, and Mike Olsen are at a minimum, breaking HIPAA Laws, and are also inappropriately and illegally denying their customer's the rights afforded under the California 45 day return policy.
Amplifon, Miracle Ear, Gregg Olsen, and Debbie Olsen need to be made accountable for breaking the law and for capitalizing on the misfortune of NUMEROUS elderly people.
We have been very reasonable in our request to resolve this matter directly with Gregg Olsen and Mike Olsen. We have put forth an extremely reasonable offer to refund less. than half of the total purchase cost. In exchange, we would return the defective hearing aids to them directly. As of the drafting of this review 4/6/2019, Gregg Olsen has refused to accept this offer and in turn, suggested we wait until the insurance company resets the deductible and then purchase new devices from them again - simply a LUDICROUS and possibly illegal settlement offer on Gregg Olsen's part.
***BUYER BEWARE - DON'T DO BUSINESS WITH MIRACLE EAR, AMPLIFON, GREGG OLSEN AND DEBBIE OLSEN! GOOGLE AND RESEARCH THE NUMEROUS COMPLAINTS AGAINST THESE COMPANIES AND INDIVIDUALS***
https://www.nbcbayarea.com/news/local/Consumers-Hearing-Aid-Company-Deaf-to-9K-Refund-Request-407153655.html