I did not buy my Jeep here, but have been here for service several times. Their service department is incompetent! They damaged my vehicle and are refusing to reimburse me for the damage they caused.
At the last visit, I called about having my battery replaced, received a quote and brought my vehicle in. While waiting, Grace from the service dept came over and said the battery they quoted me on wasn't in stock, but a better battery was available for almost 2x the price. I said no thanks, that I would get a battery elsewhere.
After several minutes, I walked around to the service bay and saw a man putting the battery back in my vehicle. He was struggling with something for about 10 minutes and then Grace came over and they were both hunched over the battery area of my Jeep for another 10 minutes. I called out and said that I needed to leave. They finished up and brought my vehicle to me.
I purchased a battery elsewhere and my husband put it in later that day. He said that they had stripped one of the battery terminals and the bolt was in crooked. He was able to put another bolt in to temporarily hold it together.
I took my Jeep to another dealership for an inspection and to have them put in the correct bolt on the battery terminal. They told me that in addition to stripping the battery terminal, they had also damaged a sensor. Total cost to fix the damage they caused was $217.98 plus tax.
I spoke with Wayne, the service department manager and got an argument from him. He said to send him the invoice via email. Wayne has refused to respond to my emails. I have reported them to the Better Business Bureau and to the Pennsylvania State Attorney General. I would suggest that others who have these kinds of problems with them do the same.
In the past, they have never topped up fluids when servicing my vehicle and will send me a letter in the mail a couple of weeks later stating that it's time to have "my Jeep's coolant topped up" and similar things - things that they should have done when it was in for service 2 weeks prior.
I have also noticed in reading their reviews, that every time they have a bad review, that they get their family, friends and aliases to make up fake good reviews to try and balance out all of the legitimate bad reviews. Buyer beware!!
Miracle Chrysler Dodge Jeep Ram Reviews
I did not buy my Jeep here, but have been here for service several times. Their service department is incompetent! They damaged my vehicle and are refusing to reimburse me for the damage they caused.
At the last visit, I called about having my battery replaced, received a quote and brought my vehicle in. While waiting, Grace from the service dept came over and said the battery they quoted me on wasn't in stock, but a better battery was available for almost 2x the price. I said no thanks, that I would get a battery elsewhere.
After several minutes, I walked around to the service bay and saw a man putting the battery back in my vehicle. He was struggling with something for about 10 minutes and then Grace came over and they were both hunched over the battery area of my Jeep for another 10 minutes. I called out and said that I needed to leave. They finished up and brought my vehicle to me.
I purchased a battery elsewhere and my husband put it in later that day. He said that they had stripped one of the battery terminals and the bolt was in crooked. He was able to put another bolt in to temporarily hold it together.
I took my Jeep to another dealership for an inspection and to have them put in the correct bolt on the battery terminal. They told me that in addition to stripping the battery terminal, they had also damaged a sensor. Total cost to fix the damage they caused was $217.98 plus tax.
I spoke with Wayne, the service department manager and got an argument from him. He said to send him the invoice via email. Wayne has refused to respond to my emails. I have reported them to the Better Business Bureau and to the Pennsylvania State Attorney General. I would suggest that others who have these kinds of problems with them do the same.
In the past, they have never topped up fluids when servicing my vehicle and will send me a letter in the mail a couple of weeks later stating that it's time to have "my Jeep's coolant topped up" and similar things - things that they should have done when it was in for service 2 weeks prior.
I have also noticed in reading their reviews, that every time they have a bad review, that they get their family, friends and aliases to make up fake good reviews to try and balance out all of the legitimate bad reviews. Buyer beware!!