This company thinks nothing of lying, dragging things out, lying again and again just to buy time. These people are full of crap! Do not purchase anything from them. JJ is the biggest bullshit liar in the world!! Do not believe a word he says!! Mr. Gilley (owner) is as well. They will say anything just to drag things out.
We have purchased many units from them in the past, as we install them. We have never had any issues with them, because we do as they ask and open the orders before we sign for them. Doing this we noticed 2 damages, which were taken care of right away. I think they people above just accepted the order that was damaged by the shipping company, instead of following the directions provided by MiniSplitWarehouse.
1. The Estes driver refused to allow the package to be opened - he was running late. In hindsight we should have refused the whole package.
2. We notified Minisplit of the damage immediately and at no time did we indicate that we wanted to return the items because we needed the items here for a claim but we were instructed to get the packages ready for return shipment to Minisplit (contrary to what Minisplit has in writing and on their BBB reply) and the replacements would be shipped immediately without a claim being required.
We have requested over the phone a copy of the shipping so we could make a claim but they have refused which means they prevented us from filing a claim not us refusing and not wanting but being denied the information so that we could claim.
3. JJ advised us that the replacements would be shipped the day after the damaged ones were picked up.
We are still waiting.
We have since called minisplit and spoken with another sales person who was in contact with JJ in the shipping departement and comfirmed that they "always have the shipment returned to them so that they can claim the shipping" the person we spoke to was Steve.
Mini split received the damaged items September 18, but did not make a claim till October 7 thru a third party CH Robbins. It was then that we were told that the replacements would not be shipped out until the claim was processed.
Estes says that it has claims done in 30 -45 days but Minisplit did not make the claim till 9/7 and then only through a third party CH Robbins. The fact that claim was delayed 3 weeks shows that they were dragging their feet and if they could extend out beyond 60 days from charge that they could pocket the money.
Every time we have called Minisplit they have said that JJ will call back in 30 minutes, after 4pm, tomorrow pick which every but he has NEVER called back.
Here it is October 19, 2015 and we still have not heard from Minisplit. It is even more disturbing that the claim results were in October 9 (10 days ago) and they have still not returned our calls or notified us of the results. Please note that AT NO TIME were we told that the claim had to be accepted to get our replacement.
One of our calls we made it clear that we do not want them to ship the replacement we will make all the arrangements - they were not hip to the idea making me think that the items maybe "seconds" or damaged prior to shipping. If that were not the case I am sure Minisplit would have been more obliging in its efforts to make things right in the first place.
Looking back we nowI see that they were trying to delay everything so that any and all claims on our part would be null and voided.
Notes from earlier:
We noted the outside damage to the entire shipment but driver REFUSED to stay while each box were opened. It was obvious that it had been damaged in transit (i.e. it states do not stack but it was stacked), the condensate pump had broken loose from its mount (Styrofoam severed completely). This inspection that the driver refused to stay for took us four hours on the day it was delivered. By the time we completed inspecting it was after hours for both Estes and Mini-Split
We did not hear from the Shipping company after the complaint was noted on the paperwork. We are unable to file a claim without the original paid freight Bill from Mini split, and an invoice for replacement parts showing value etc per Estes loss prevention form ((Mini split refused to supply) Estes insists that the damaged parts remain here but Mini split required it at there location Please note that Mini split says they have filed a claim - according to Estes person I spoke with "Aggie A" they complete claims in 30 days that is way past so we should have received the new undamaged replacements by now.
I also have an email from JJ stating he has a a copy of the BOL that confirms damage "Let me get this processed and get you your replacements, sir! I will advise with tracking info once they leave here. Thanks for the help" dated August 12, 2015. On September 10th JJ wrote "I should have the tracking on your package tomorrow (Please note that this comment was only 3 days after the claim was filed so he is inferring that the claim result is redundant and parts are on the way) that I will get that to you once I have it." That tells me that it has been processed so where is the replacement?
In the above statement it says WE refused to file a claim - not true they insisted that we return the damaged goods that we could not work with (other items were damaged but salvageable) immediately and sent a new carrier to pick up. We need their paperwork to complete the claim they refused to supply
We have since found out that they are unable to replace the broken Madea ceiling cassette because they do not have any in stock.
And lastly but not least when we purchased the item shipping was FREE that means that is their cost not ours.
The main part that was broken was shipped on edge when it was supposed to be laying flat it was damaged internally - condensate pump pushed in and severed styrofoam which means it could have been damaged prior to shipping - if we hadnt found that problem when installed we could have had a major water leak in the ceiling causing major damage. This home has several elderly persons if this had been installed and leaked it is very highly possible that one of them could have slipped, dallen broken and hip or worse died from the accident.
Summing up, I find that we were at a disadvantage as these professionals new how to take advantage of the situation to take money and provide damaged product through a company that doesnt care about its delivery practices. There lack of concern, lack of returned calls, and comments from prior customers on the internet have revealed their true colors, we were innocent customers who have been taken advantage and all we wanted was what we paid for and still waiting!!!!
Mini Split Warehouse Reviews
DO NOT BUY ANYTHING FROM THESE SCAMMERS
This company thinks nothing of lying, dragging things out, lying again and again just to buy time. These people are full of crap! Do not purchase anything from them. JJ is the biggest bullshit liar in the world!! Do not believe a word he says!! Mr. Gilley (owner) is as well. They will say anything just to drag things out.
Bought Many Units in the past 5 years
We have purchased many units from them in the past, as we install them. We have never had any issues with them, because we do as they ask and open the orders before we sign for them. Doing this we noticed 2 damages, which were taken care of right away. I think they people above just accepted the order that was damaged by the shipping company, instead of following the directions provided by MiniSplitWarehouse.
1. The Estes driver refused to allow the package to be opened - he was running late. In hindsight we should have refused the whole package.
2. We notified Minisplit of the damage immediately and at no time did we indicate that we wanted to return the items because we needed the items here for a claim but we were instructed to get the packages ready for return shipment to Minisplit (contrary to what Minisplit has in writing and on their BBB reply) and the replacements would be shipped immediately without a claim being required.
We have requested over the phone a copy of the shipping so we could make a claim but they have refused which means they prevented us from filing a claim not us refusing and not wanting but being denied the information so that we could claim.
3. JJ advised us that the replacements would be shipped the day after the damaged ones were picked up.
We are still waiting.
We have since called minisplit and spoken with another sales person who was in contact with JJ in the shipping departement and comfirmed that they "always have the shipment returned to them so that they can claim the shipping" the person we spoke to was Steve.
Mini split received the damaged items September 18, but did not make a claim till October 7 thru a third party CH Robbins. It was then that we were told that the replacements would not be shipped out until the claim was processed.
Estes says that it has claims done in 30 -45 days but Minisplit did not make the claim till 9/7 and then only through a third party CH Robbins. The fact that claim was delayed 3 weeks shows that they were dragging their feet and if they could extend out beyond 60 days from charge that they could pocket the money.
Every time we have called Minisplit they have said that JJ will call back in 30 minutes, after 4pm, tomorrow pick which every but he has NEVER called back.
Here it is October 19, 2015 and we still have not heard from Minisplit. It is even more disturbing that the claim results were in October 9 (10 days ago) and they have still not returned our calls or notified us of the results. Please note that AT NO TIME were we told that the claim had to be accepted to get our replacement.
One of our calls we made it clear that we do not want them to ship the replacement we will make all the arrangements - they were not hip to the idea making me think that the items maybe "seconds" or damaged prior to shipping. If that were not the case I am sure Minisplit would have been more obliging in its efforts to make things right in the first place.
Looking back we nowI see that they were trying to delay everything so that any and all claims on our part would be null and voided.
Notes from earlier:
We noted the outside damage to the entire shipment but driver REFUSED to stay while each box were opened. It was obvious that it had been damaged in transit (i.e. it states do not stack but it was stacked), the condensate pump had broken loose from its mount (Styrofoam severed completely). This inspection that the driver refused to stay for took us four hours on the day it was delivered. By the time we completed inspecting it was after hours for both Estes and Mini-Split
We did not hear from the Shipping company after the complaint was noted on the paperwork. We are unable to file a claim without the original paid freight Bill from Mini split, and an invoice for replacement parts showing value etc per Estes loss prevention form ((Mini split refused to supply) Estes insists that the damaged parts remain here but Mini split required it at there location Please note that Mini split says they have filed a claim - according to Estes person I spoke with "Aggie A" they complete claims in 30 days that is way past so we should have received the new undamaged replacements by now.
I also have an email from JJ stating he has a a copy of the BOL that confirms damage "Let me get this processed and get you your replacements, sir! I will advise with tracking info once they leave here. Thanks for the help" dated August 12, 2015. On September 10th JJ wrote "I should have the tracking on your package tomorrow (Please note that this comment was only 3 days after the claim was filed so he is inferring that the claim result is redundant and parts are on the way) that I will get that to you once I have it." That tells me that it has been processed so where is the replacement?
In the above statement it says WE refused to file a claim - not true they insisted that we return the damaged goods that we could not work with (other items were damaged but salvageable) immediately and sent a new carrier to pick up. We need their paperwork to complete the claim they refused to supply
We have since found out that they are unable to replace the broken Madea ceiling cassette because they do not have any in stock.
And lastly but not least when we purchased the item shipping was FREE that means that is their cost not ours.
The main part that was broken was shipped on edge when it was supposed to be laying flat it was damaged internally - condensate pump pushed in and severed styrofoam which means it could have been damaged prior to shipping - if we hadnt found that problem when installed we could have had a major water leak in the ceiling causing major damage. This home has several elderly persons if this had been installed and leaked it is very highly possible that one of them could have slipped, dallen broken and hip or worse died from the accident.
Summing up, I find that we were at a disadvantage as these professionals new how to take advantage of the situation to take money and provide damaged product through a company that doesnt care about its delivery practices. There lack of concern, lack of returned calls, and comments from prior customers on the internet have revealed their true colors, we were innocent customers who have been taken advantage and all we wanted was what we paid for and still waiting!!!!