Bought car and extended warranty from MHCC. Has had 4 different times issues with cooling system. Each time had car for week or longer. This time it was covered again with extended warranty $100 deductible, no problem. They “fixed” car and a month later same issues. They could not diagnose the problem with their computer. Could have called VW for help but instead told me to take car there as MHCC could not fix it. Took car to VW but had to wait 5 days to get it in. Understand they are busy to. It took several hours to diagnose, turns out water pump improperly installed and is leaking. They call to see if my extended warranty will cover but because it’s under warranty from MHCC I have to go back and VW charges me $150 diagnose fee. Took car back to MHCC but they didn’t see me as a priority and made me wait several more days until I could take it back. Somehow they were able to fix car since they now know what’s wrong with it. I had to go do their homework and it cost me $150 dollars they will not reimburse. Even worse since this part and labor are under 12k/12 month warranty i will have to deal with them again if it goes wrong again. I don’t think I should pay the $150 and it’s not just about the money it’s the lack of business principals. I left messages for Nathan and never got call back, left message for Rich no call back finally had to call again told Rich about problem he never called back so a week later I call ask for Rich and get handed to Nathan for him to tell me they wont reimburse me. Very poor customer service shame on Rich the GM for not doing his job either
Mile High Car Company Reviews
Bought car and extended warranty from MHCC. Has had 4 different times issues with cooling system. Each time had car for week or longer. This time it was covered again with extended warranty $100 deductible, no problem. They “fixed” car and a month later same issues. They could not diagnose the problem with their computer. Could have called VW for help but instead told me to take car there as MHCC could not fix it. Took car to VW but had to wait 5 days to get it in. Understand they are busy to. It took several hours to diagnose, turns out water pump improperly installed and is leaking. They call to see if my extended warranty will cover but because it’s under warranty from MHCC I have to go back and VW charges me $150 diagnose fee. Took car back to MHCC but they didn’t see me as a priority and made me wait several more days until I could take it back. Somehow they were able to fix car since they now know what’s wrong with it. I had to go do their homework and it cost me $150 dollars they will not reimburse. Even worse since this part and labor are under 12k/12 month warranty i will have to deal with them again if it goes wrong again. I don’t think I should pay the $150 and it’s not just about the money it’s the lack of business principals. I left messages for Nathan and never got call back, left message for Rich no call back finally had to call again told Rich about problem he never called back so a week later I call ask for Rich and get handed to Nathan for him to tell me they wont reimburse me. Very poor customer service shame on Rich the GM for not doing his job either