We purchased our 5th wheel at the Santa Fe Springs store after researching RVs for over a year - Worst experience of our life. We didn't read reviews and now wish we had. We put $70,000 into our new rig, brought it down for warranty service due to fridge not working and brake work, they returned it to us two months later with both interior and exterior damages (I'm guessing by tech service team and possibly using countertop and table as their workbenchs?). Countertops had deep cuts and abrasions, dinette set (tabletop and two chairs) damaged with deep scratches and scuffs, fridge had several scratchs on left door panel, vents over stove were missing, along with some exterior damage.
The lot is overfull and I'm only guessing that the exterior damage occurred while moving it around with their equipment used to shuffle the rigs around during the two months on their lot. Keep in mind, this rig was brand new (used a total of 6 nights) when we took it down for warranty work. It has now been back down there the second time around for now going on another two months to repair the damages that occurred while getting warranty work done the first trip. The fridge stopped working after 2nd time out (within 2 months of purchasing), had to wait over a month to get it in and now our rig has been out of commission for 5 of the 11 months we have owned it. I have spoken to a service foreman, the service writer, a service tech, and the GM.
Everyone there is unprofessional, rude and disrespectful, no one wants to be bothered and no one returns calls or emails. My recommendation - go somewhere else to make your purchase. It's a lot of money spent to receive such poor customer service, and to deal with service techs that have attitudes and do poor work. I would discourage anyone from shopping at Mike Thompson RV (Santa Fe Springs). If you purchase from them, take pictures of your entire interior and exterior prior to leaving with them for any reason. You'll need them later. Once Mike Thompson RV gets that check in their bank account - the service is horrible. We've purchased several travel trailers over the last 20 years and have never experienced anything like this. They simply don't care about your issues with the rig once you pull it off their lot.
We have asked both Mike Thompson RV and Grand Design to cover our loan payments and storage fees for the three full months that the rig has been sitting. Once we sent that request, we received emails and phone calls from both MT and GD. Unfortunately, neither followed up as promised (again). We will be taking further action.
Mike Thompson's RV Super Stores Reviews
We purchased our 5th wheel at the Santa Fe Springs store after researching RVs for over a year - Worst experience of our life. We didn't read reviews and now wish we had. We put $70,000 into our new rig, brought it down for warranty service due to fridge not working and brake work, they returned it to us two months later with both interior and exterior damages (I'm guessing by tech service team and possibly using countertop and table as their workbenchs?). Countertops had deep cuts and abrasions, dinette set (tabletop and two chairs) damaged with deep scratches and scuffs, fridge had several scratchs on left door panel, vents over stove were missing, along with some exterior damage.
The lot is overfull and I'm only guessing that the exterior damage occurred while moving it around with their equipment used to shuffle the rigs around during the two months on their lot. Keep in mind, this rig was brand new (used a total of 6 nights) when we took it down for warranty work. It has now been back down there the second time around for now going on another two months to repair the damages that occurred while getting warranty work done the first trip. The fridge stopped working after 2nd time out (within 2 months of purchasing), had to wait over a month to get it in and now our rig has been out of commission for 5 of the 11 months we have owned it. I have spoken to a service foreman, the service writer, a service tech, and the GM.
Everyone there is unprofessional, rude and disrespectful, no one wants to be bothered and no one returns calls or emails. My recommendation - go somewhere else to make your purchase. It's a lot of money spent to receive such poor customer service, and to deal with service techs that have attitudes and do poor work. I would discourage anyone from shopping at Mike Thompson RV (Santa Fe Springs). If you purchase from them, take pictures of your entire interior and exterior prior to leaving with them for any reason. You'll need them later. Once Mike Thompson RV gets that check in their bank account - the service is horrible. We've purchased several travel trailers over the last 20 years and have never experienced anything like this. They simply don't care about your issues with the rig once you pull it off their lot.
We have asked both Mike Thompson RV and Grand Design to cover our loan payments and storage fees for the three full months that the rig has been sitting. Once we sent that request, we received emails and phone calls from both MT and GD. Unfortunately, neither followed up as promised (again). We will be taking further action.