I ordered 2 5-packs of cigars from Mike's on 12/08/2018 (Order no: #2912087, 14:38, $59.44, 1 5-pack of H Upmann Lonsdale EMS and 1 5-pack of Punch Rare Corojo Pita EMS). I smoked one of the H Upmann Lonsdale's a month or so later. This was after the return period but I only smoke about 1 cigar a month.
The cigar was wrapped so tightly that I had to run a skewer through it, it was harsh and the taste wasn't very good. The second one's taste was better but it wasn't what you would expect from Upmann for the price. And I had to skewer it also.
On 1/25/19 I emailed Mike's customer support that I would like a refund or credit of 24.95 + 6.99 tax = 28.31 for the Upmann's. They replied that they hadn't received any complaints about the H. Upmann and refused to give me a refund. They said that They also said that when you try a new cigar you accept certain risks...You may not like the new cigar, it may be a harder draw, taste may be odd etc. That is why they offer their cigars in boxes, in 5-packs and, in SINGLE stick option.
Mike's Cigars Reviews
I ordered 2 5-packs of cigars from Mike's on 12/08/2018 (Order no: #2912087, 14:38, $59.44, 1 5-pack of H Upmann Lonsdale EMS and 1 5-pack of Punch Rare Corojo Pita EMS). I smoked one of the H Upmann Lonsdale's a month or so later. This was after the return period but I only smoke about 1 cigar a month.
The cigar was wrapped so tightly that I had to run a skewer through it, it was harsh and the taste wasn't very good. The second one's taste was better but it wasn't what you would expect from Upmann for the price. And I had to skewer it also.
On 1/25/19 I emailed Mike's customer support that I would like a refund or credit of 24.95 + 6.99 tax = 28.31 for the Upmann's. They replied that they hadn't received any complaints about the H. Upmann and refused to give me a refund. They said that They also said that when you try a new cigar you accept certain risks...You may not like the new cigar, it may be a harder draw, taste may be odd etc. That is why they offer their cigars in boxes, in 5-packs and, in SINGLE stick option.