Buisness Beware! We have bought several products from MicroCenter last year under the impression they work with businesses. I was informed today by, Jeff White, the GM, that micro center is not a wholesaler. They services business and retail the same, and are not potioned to help business above retail needs. Unfortunately after purchasing 10 labtops, key boards, TV's, printer, cables and more, we have needs above the average person who buys one computer a year. Do not come here. Stay away!
Sunday at 9am I showed up at Mirco Center when they opened with my lap top. I needed a new power cord to the computer. I had searched it before I went in. I plugged it in and the sales person unplugged it and did not put in the box. I bought a lap top by HP with 7 windows. I got home and there was no power cord for the power unit. He did not put it the box. Also there were no instructions to tell you how to open the lap top. I spent 2 hours with them on the phone. The tech support could not tell me how to do it. The manager would not help me and my cord would be ready for pick up. I went today and they did not have the cord ready. With the main manger was not concerned with my needs. That took another 45 mins. They just don't care about the people they sell to.
I went to Micro Center in Madison Heights Michigan to exchange my micro USB cable, when I walked up to the customer service exchange and return line I dealt with Nichole E. Nichole instructed me to go get another charger from the Shelf. So I attempted to locate it by myself, I walked around the store trying to locate the USB cable for a good 20 minutes before an associate walked up to assist me, Sterling C was very helpful and located my cable almost immediately, when I took the new cable back up to customer service there was no one there to assist me, when Nicole came back she assisted another customer before me knowing I was in a hurry to get back to my elderly grandmother who, was waiting in the handicap parking space in their parking lot. The employees began to move even slower, all the while there are employees just standing around talking, and not only by the customer service area. As I was walking through the store there was another group of four or five employees that were just standing there having a personal conversation. So, I politely stepped up next to the woman who was being helped and asked Nichole if I was okay to go, Since she already had my original receipt AND the defective charger I didn't see a problem, but just as I was walking out of the store I was stopped by an extremely rude woman who claimed to be a supervisor. Her name was Reem Hattar. She yelled at me to "STOP!" as if I were a criminal who had just killed someone. When I told her the cashier said I was okay to go she argued and said; "No, I need to scan it!" when I explained that I was in a rush to get back to my 80 year old grandmother who was waiting in the car without a jacket she became agitated and starting yelling through the store to the other employees "Call 911 Now! I'm calling the police!", During this time there were about 60 customers or more who all just stood looking shocked and confused. I was even confused and somewhat shocked also because the cashier told me I was all set and that I could go, then Reem Hattar ran up screaming at me! Having extreme anxiety and panic disorder problems, I did my best to keep calm, but even as I am attempting to type this right now, I am still shaking from the anxiety attack I had in the car leaving the Micro Center parking lot.
I am extremely embarrassed of this incident and will most likely never return to Micro Center again, which is disappointing because I buy everything I need from Micro Center, I go to that store all the time and have been going there for years! My family gets all of their computer and security equipment from Micro Center, but everyone agrees that we will be shopping on Amazon.com from now on.
I called Customer relations and spoke with Paula who said she would look into it and call me back. She called back stating that I can take it to Best Buy because they heard that they still can get parts for Sony Product. She also stated that they may be able to order a part from Hong Kong, but I should go to Best Buy. I told her I did not buy my laptop from Best Buy for $720. I am single parent and my daughter is in college and needs her laptop. I can not afford to just throw away $720. It wasn't like I paid $200 for it . I expected quality when I am coming out of pocket on $720.I just want a refund of my money so that I can purchases a new laptop for my daughter. I do not want a piece of junk that will continue to have problems. I offered to take an exchange but Paula said that was unlikely, sorry. SO, I just want my money back!!!
I would like Micro Center to refund my money for the defective laptop they sold me!!!
Micro Center Reviews
Buisness Beware! We have bought several products from MicroCenter last year under the impression they work with businesses. I was informed today by, Jeff White, the GM, that micro center is not a wholesaler. They services business and retail the same, and are not potioned to help business above retail needs. Unfortunately after purchasing 10 labtops, key boards, TV's, printer, cables and more, we have needs above the average person who buys one computer a year. Do not come here. Stay away!
Sunday at 9am I showed up at Mirco Center when they opened with my lap top. I needed a new power cord to the computer. I had searched it before I went in. I plugged it in and the sales person unplugged it and did not put in the box. I bought a lap top by HP with 7 windows. I got home and there was no power cord for the power unit. He did not put it the box. Also there were no instructions to tell you how to open the lap top. I spent 2 hours with them on the phone. The tech support could not tell me how to do it. The manager would not help me and my cord would be ready for pick up. I went today and they did not have the cord ready. With the main manger was not concerned with my needs. That took another 45 mins. They just don't care about the people they sell to.
I went to Micro Center in Madison Heights Michigan to exchange my micro USB cable, when I walked up to the customer service exchange and return line I dealt with Nichole E. Nichole instructed me to go get another charger from the Shelf. So I attempted to locate it by myself, I walked around the store trying to locate the USB cable for a good 20 minutes before an associate walked up to assist me, Sterling C was very helpful and located my cable almost immediately, when I took the new cable back up to customer service there was no one there to assist me, when Nicole came back she assisted another customer before me knowing I was in a hurry to get back to my elderly grandmother who, was waiting in the handicap parking space in their parking lot. The employees began to move even slower, all the while there are employees just standing around talking, and not only by the customer service area. As I was walking through the store there was another group of four or five employees that were just standing there having a personal conversation. So, I politely stepped up next to the woman who was being helped and asked Nichole if I was okay to go, Since she already had my original receipt AND the defective charger I didn't see a problem, but just as I was walking out of the store I was stopped by an extremely rude woman who claimed to be a supervisor. Her name was Reem Hattar. She yelled at me to "STOP!" as if I were a criminal who had just killed someone. When I told her the cashier said I was okay to go she argued and said; "No, I need to scan it!" when I explained that I was in a rush to get back to my 80 year old grandmother who was waiting in the car without a jacket she became agitated and starting yelling through the store to the other employees "Call 911 Now! I'm calling the police!", During this time there were about 60 customers or more who all just stood looking shocked and confused. I was even confused and somewhat shocked also because the cashier told me I was all set and that I could go, then Reem Hattar ran up screaming at me! Having extreme anxiety and panic disorder problems, I did my best to keep calm, but even as I am attempting to type this right now, I am still shaking from the anxiety attack I had in the car leaving the Micro Center parking lot.
I am extremely embarrassed of this incident and will most likely never return to Micro Center again, which is disappointing because I buy everything I need from Micro Center, I go to that store all the time and have been going there for years! My family gets all of their computer and security equipment from Micro Center, but everyone agrees that we will be shopping on Amazon.com from now on.
I called Customer relations and spoke with Paula who said she would look into it and call me back. She called back stating that I can take it to Best Buy because they heard that they still can get parts for Sony Product. She also stated that they may be able to order a part from Hong Kong, but I should go to Best Buy. I told her I did not buy my laptop from Best Buy for $720. I am single parent and my daughter is in college and needs her laptop. I can not afford to just throw away $720. It wasn't like I paid $200 for it . I expected quality when I am coming out of pocket on $720.I just want a refund of my money so that I can purchases a new laptop for my daughter. I do not want a piece of junk that will continue to have problems. I offered to take an exchange but Paula said that was unlikely, sorry. SO, I just want my money back!!!
I would like Micro Center to refund my money for the defective laptop they sold me!!!