See repair invoice R00463700023133 from your Ardmore, Oklahoma servicing dealer. It will explain the work done on my motorhome. Having no experience on diesel engines I relied on your experienced mechanic (so I thought) to locate and fix my vehicle. I paid this bill in good faith and am now asking for a return of my funds. I was charged as you can see 734.48 which is mostly LABOR. When I got back to New Orleans I immediately brought my motorhome to S&H DIESEL and was told within 30 minutes what the real problem was...….A CRACKED EXHAUST MANIFOLD absolutely nothing to do with air filter or coolant...your mechanic needs to be retrained. I will have S&H diesel forward you a copy of the bill showing what all was done that your mechanic failed to recognize, please call me if you are interested in resolving this matter......A G BUZ L 504 xxx xxxx
They just got the money and forgot about it is been 4 months fists was no breaks on the truck they Replaced the brakes the Regeneration system was malfunctioning they agreed to Repair but no paperwork of the Repairs And they have still A electronic device from the truck when in the shop and windows shades Mister bakertsf said that they kip my down payment if I don’t take it so I did and then they send me the tittle unsing I send back to them and they send back wrong signed cannot Register I called and emailed to mister bakerstaf no answer I get the tittle to the dealer and Nothing is done have lost 4 monts of Revenue on that deal bad business practices and they charge the contract date to avoid pay fees
I purchased a 2012 Freightliner Cascadia from the company back towards the beginning of February of 2017 and I should have caught on with the debacle of the paperwork needing to be redone multiple times. The truck was in good shape on the outside, but after I had the truck delivered to me since I could not complete the paperwork nor leave with the truck after driving 4 hours to do so, the dealership recommended a company to deliver it for me at a later date. The delivery driver stated he did not have any issues with the truck on the way to make the delivery, but I immediately started having problems with it within the first week of having the truck. The fifth wheel would get stuck, I noticed the air bags were leaking, and discovered that no maintenance was done on the truck prior to it being placed on the lot for sale. I understand that when you purchase a used vehicle, you accept all risks, however, I have now had the truck for 3 months and only been able to put about 18k miles on it because of the amount of time it has been in a shop somewhere. I have spent upwards between $12-15k on it in repairs to include a clutch replacement and now it is in a shop in TN needing to have aftertreatment work done on it. The tech at the Freightliner shop has researched the database and there is no record of the truck ever having any work done on that system. This would be a reason that since I have had it, I've only seen a regen indicator come on a couple times for less than 20 minutes. This has now caused the truck to be inoperable because the temps in the system will not get high enough to complete the regen. I believe the truck was put on the lot knowing some major things were wrong with it.
Two more weeks went by went out and started truck 1 26 2017 ck eng light came on def tank light flashing let run went out. come back on ck eng light back on. went out. this is not the first had wiring harness replaced that goes to def filter replaced in ardmore ok at mhc kenworth said it was fixed. got 50 miles from there it coded 25 times before i got 300 more miles home. took to mhc in jonesboro ar replaced nox sensors than had to replace wiring harness on engine, got to chattanooga tn engine was missing on number one they ran over head and 875.00 later they said it was done and fixed. but they never could replacate problem. brought back to mhc in jonesboro keep it a week and said wiring harnes was bad and replaced it. and here we are now truck hasnt worked since oct 28 they had it 2 weeks and been in my yard ever since. what can a person do to get them to fix it right and keep it right. ck eng light on now with def tank ligth flashing and then goes back out ?*
started just a few weeks after purchase. ck eng light comes on went to mhc in jonesboro had it repaired. no charge just a week off. went to ardmore ok ck eng ligth comes on and truck derates. went to mhc there and was down 2 days said it was wiring harness on def filter replaced it and nox sensor. went 50 miles from there ck eng light came and went 25 times before i made it back to mhc in jonesboro ar. they kept it 1 week and said it was repaired. stayed off for a while came on again went back to mhc put computor on it and regen and cleared all codes. work good for a short while, started missing going into chattanooga tn went to mhc there and number one was missing and then cleared up. they said it need overhead ran so 875.00 later they couldnt replacate problem and said it was ok. made it home and back to mhc in jonesboro and they replaced wiring harness on eng and said all good. came back on for 2 months and took back to mhc in jonesboro they had it the 2nd week in nov till after thanksgiving i believe and said my def line was the problem this time, replaced and i didnt get 35 miles before it came on again. week back to jonesboro and had tripped 7 codes and they erased codes and regen and said it was ok. been in my drive way since then.that was nov 2016, it is jan 2017 went outside and started it j1935 data link code eng derate on ck eng ligth on def tank light flashing. i do not recommend buying a kenworth with paccar motor because they mhc cannot fix problems but sure can charge you for it.
On 2 occasions MHC Kenworth in Van Buren Arkansas made improper repairs to my truck. The second mistake resulted in a catastrophic failure of the engine. On September 4,2015 I took my 2012 Kenworth T660 to MHC Kenworth in Van Buren Arkansas. I informed 3 of their service writers the problem I was having. The engine had a vibration while idling. I felt it in the seat , steering wheel, dash , floor , stick shift, brake pedal, clutch and throttle. It was a constant light vibration easily to be felt and heard. 5 days later and after 3 phone calls MHC told me there was nothing wrong with the engine and power train. They checked the engine but spent most of their time focusing on the drive shaft, carrier bearing, yoke and ride height. Which these components actually are irrelevant since it's vibrating at idle. I was told by the service writer that there was nothing they can find and that a vibration can be from most anything.
A week later I called MHC Kenworth Corporate and told them I was not happy with being told nothing is wrong with the engine when it's vibrating. The next day the service manager called and said to bring it back when I'm able to and they would give me 3 hours of free diagnosis. He told me on the phone the same thing the invoice showed. No problem with the engine. 10,000 miles after MHC Kenworth assured me verbally and on the invoice that no problem was found in my engine, the vibration got extremely worse. Louisville Kentucky Cummins checked out the truck and found play in the front of the crank, vibration damper. Dropped oil pan and found metal. My thrust washers prematurely failed which caused the #4 and #3 main bearings to fail. Destroyed the block and crank. They reviewed the MHC Kenworth repair invoice and said that MHC focused on the wrong components. If MHC properly diagnosed my engine it would have been about $ 2400.00 instead of $43,284.90. MHC Kenworth never checked the fuel injectors, vibration damper or clutch ( pressure plate ) . They completely ignored tests that would have been directly toward finding a vibration at idle. MHC Kenworth says they have certified Cummins mechanics yet they didn't know how to properly inspect or diagnose my engine. Cummins has a software to assist mechanics that was ignored. There's 27 pages of check lists that are available for excessive engine vibrations and MHC ignored it. The drive shaft, carrier bearing, yoke and ride height can not cause a vibration at idle, they do not turn at idle.
Due to the gross incompetence or negligence by MHC Kenworth I lost over $57,000.00 both in the cost of my engine and in loss income. MHC Kenworth Corporate, Steve Wisdom, talked to me and said he would call me back. Never did. I now found out MHC Kenworth has unethical business practices by forcing arbitration to their customers by using a extremely small print on the bottom of their invoice. Also directs customers to go to www.mhc.com/terms and conditions which basically says they can use negligent and incompetence while repairing your truck. MHC Kenworth over charges their customers. Very shady company.
MHC Kenworth Reviews
See repair invoice R00463700023133 from your Ardmore, Oklahoma servicing dealer. It will explain the work done on my motorhome. Having no experience on diesel engines I relied on your experienced mechanic (so I thought) to locate and fix my vehicle. I paid this bill in good faith and am now asking for a return of my funds. I was charged as you can see 734.48 which is mostly LABOR. When I got back to New Orleans I immediately brought my motorhome to S&H DIESEL and was told within 30 minutes what the real problem was...….A CRACKED EXHAUST MANIFOLD absolutely nothing to do with air filter or coolant...your mechanic needs to be retrained. I will have S&H diesel forward you a copy of the bill showing what all was done that your mechanic failed to recognize, please call me if you are interested in resolving this matter......A G BUZ L 504 xxx xxxx
They just got the money and forgot about it is been 4 months fists was no breaks on the truck they Replaced the brakes the Regeneration system was malfunctioning they agreed to Repair but no paperwork of the Repairs And they have still A electronic device from the truck when in the shop and windows shades Mister bakertsf said that they kip my down payment if I don’t take it so I did and then they send me the tittle unsing I send back to them and they send back wrong signed cannot Register I called and emailed to mister bakerstaf no answer I get the tittle to the dealer and Nothing is done have lost 4 monts of Revenue on that deal bad business practices and they charge the contract date to avoid pay fees
I purchased a 2012 Freightliner Cascadia from the company back towards the beginning of February of 2017 and I should have caught on with the debacle of the paperwork needing to be redone multiple times. The truck was in good shape on the outside, but after I had the truck delivered to me since I could not complete the paperwork nor leave with the truck after driving 4 hours to do so, the dealership recommended a company to deliver it for me at a later date. The delivery driver stated he did not have any issues with the truck on the way to make the delivery, but I immediately started having problems with it within the first week of having the truck. The fifth wheel would get stuck, I noticed the air bags were leaking, and discovered that no maintenance was done on the truck prior to it being placed on the lot for sale. I understand that when you purchase a used vehicle, you accept all risks, however, I have now had the truck for 3 months and only been able to put about 18k miles on it because of the amount of time it has been in a shop somewhere. I have spent upwards between $12-15k on it in repairs to include a clutch replacement and now it is in a shop in TN needing to have aftertreatment work done on it. The tech at the Freightliner shop has researched the database and there is no record of the truck ever having any work done on that system. This would be a reason that since I have had it, I've only seen a regen indicator come on a couple times for less than 20 minutes. This has now caused the truck to be inoperable because the temps in the system will not get high enough to complete the regen. I believe the truck was put on the lot knowing some major things were wrong with it.
Two more weeks went by went out and started truck 1 26 2017 ck eng light came on def tank light flashing let run went out. come back on ck eng light back on. went out. this is not the first had wiring harness replaced that goes to def filter replaced in ardmore ok at mhc kenworth said it was fixed. got 50 miles from there it coded 25 times before i got 300 more miles home. took to mhc in jonesboro ar replaced nox sensors than had to replace wiring harness on engine, got to chattanooga tn engine was missing on number one they ran over head and 875.00 later they said it was done and fixed. but they never could replacate problem. brought back to mhc in jonesboro keep it a week and said wiring harnes was bad and replaced it. and here we are now truck hasnt worked since oct 28 they had it 2 weeks and been in my yard ever since. what can a person do to get them to fix it right and keep it right. ck eng light on now with def tank ligth flashing and then goes back out ?*
started just a few weeks after purchase. ck eng light comes on went to mhc in jonesboro had it repaired. no charge just a week off. went to ardmore ok ck eng ligth comes on and truck derates. went to mhc there and was down 2 days said it was wiring harness on def filter replaced it and nox sensor. went 50 miles from there ck eng light came and went 25 times before i made it back to mhc in jonesboro ar. they kept it 1 week and said it was repaired. stayed off for a while came on again went back to mhc put computor on it and regen and cleared all codes. work good for a short while, started missing going into chattanooga tn went to mhc there and number one was missing and then cleared up. they said it need overhead ran so 875.00 later they couldnt replacate problem and said it was ok. made it home and back to mhc in jonesboro and they replaced wiring harness on eng and said all good. came back on for 2 months and took back to mhc in jonesboro they had it the 2nd week in nov till after thanksgiving i believe and said my def line was the problem this time, replaced and i didnt get 35 miles before it came on again. week back to jonesboro and had tripped 7 codes and they erased codes and regen and said it was ok. been in my drive way since then.that was nov 2016, it is jan 2017 went outside and started it j1935 data link code eng derate on ck eng ligth on def tank light flashing. i do not recommend buying a kenworth with paccar motor because they mhc cannot fix problems but sure can charge you for it.
On 2 occasions MHC Kenworth in Van Buren Arkansas made improper repairs to my truck. The second mistake resulted in a catastrophic failure of the engine. On September 4,2015 I took my 2012 Kenworth T660 to MHC Kenworth in Van Buren Arkansas. I informed 3 of their service writers the problem I was having. The engine had a vibration while idling. I felt it in the seat , steering wheel, dash , floor , stick shift, brake pedal, clutch and throttle. It was a constant light vibration easily to be felt and heard. 5 days later and after 3 phone calls MHC told me there was nothing wrong with the engine and power train. They checked the engine but spent most of their time focusing on the drive shaft, carrier bearing, yoke and ride height. Which these components actually are irrelevant since it's vibrating at idle. I was told by the service writer that there was nothing they can find and that a vibration can be from most anything.
A week later I called MHC Kenworth Corporate and told them I was not happy with being told nothing is wrong with the engine when it's vibrating. The next day the service manager called and said to bring it back when I'm able to and they would give me 3 hours of free diagnosis. He told me on the phone the same thing the invoice showed. No problem with the engine. 10,000 miles after MHC Kenworth assured me verbally and on the invoice that no problem was found in my engine, the vibration got extremely worse. Louisville Kentucky Cummins checked out the truck and found play in the front of the crank, vibration damper. Dropped oil pan and found metal. My thrust washers prematurely failed which caused the #4 and #3 main bearings to fail. Destroyed the block and crank. They reviewed the MHC Kenworth repair invoice and said that MHC focused on the wrong components. If MHC properly diagnosed my engine it would have been about $ 2400.00 instead of $43,284.90. MHC Kenworth never checked the fuel injectors, vibration damper or clutch ( pressure plate ) . They completely ignored tests that would have been directly toward finding a vibration at idle. MHC Kenworth says they have certified Cummins mechanics yet they didn't know how to properly inspect or diagnose my engine. Cummins has a software to assist mechanics that was ignored. There's 27 pages of check lists that are available for excessive engine vibrations and MHC ignored it. The drive shaft, carrier bearing, yoke and ride height can not cause a vibration at idle, they do not turn at idle.
Due to the gross incompetence or negligence by MHC Kenworth I lost over $57,000.00 both in the cost of my engine and in loss income. MHC Kenworth Corporate, Steve Wisdom, talked to me and said he would call me back. Never did. I now found out MHC Kenworth has unethical business practices by forcing arbitration to their customers by using a extremely small print on the bottom of their invoice. Also directs customers to go to www.mhc.com/terms and conditions which basically says they can use negligent and incompetence while repairing your truck. MHC Kenworth over charges their customers. Very shady company.