My name is Troy S. I am a client of this business Metro Transportation inc. I am totally blind and have generalized anxiety disorder and use this transportation service to get to and from work. They are contracted out to me by FCbDd formally mrdd. I've been using this company since 12/13/2016. The first issue I had with the company on 12/13 is when I was suppose to be picked up from work I was left because according to the driver I did not come outside. I didn't even know the driver was out there because I am blind and therefore couldn't see the car. The driver was also suppose to come get me at the door but never did and just left. I called the company immediately and tried twice and the phone just rang and rang. Finally they called me back and sent the driver back. When FCDD hired them to pick me up they stated that I was blind and needed assistants so there should have been no reason why they did not get out of their vehicle and come to my door. The next issue occurred the same week in the evening. They kept sending me a driver who was driving recklessly and talking on his cellphone the whole intire time. He was swerving and other cars were honking at him do to his actions. I called the company on Saturday 12/17 to report this and they said that they would file an incident report and follow up with me on Monday 12/19. That follow up never happened but I did get a different driver who did drive better but was still driving a bit crazy with swerving and this one also turned corners sharp and fast.
The next incident occurred on 12/22. They were over an hour late picking me up and would not even answer their phone nor call me back after a few attempts. I almost ordered a Uber because I didn’t even know if they were coming or not since I never got a call back nor could reach them. That was scary for me because I thought I was going to be stranded. The driver had no explanation to why they were late nor answering their phones, just gave me an apology. This driver also was on his phone claiming he was speaking with his boss. The driver’s car also smelled like cigarette smoke which I as a cliant do not appreciate nor should I have to smell that crap.
Another insidant occured the full week of 12/26 of the drivers not coming to the door. I need drivers to come to the door because I am blind and do not know that the car is outside. One day they did honk the horn so I went out but I waited a few minutes before the driver would finally identify himself. I am not just going to get into some random car without the driver identifying the company.
On Thursday 12/28 they sent me the same driver who I annitially complained about talking on his phone when at the time they told me they were going to give me another driver but that obviously never happened and the driver did the same stuff then as well and talking on his phone.
I have also filed a complaint with the BBB which the BBB did forward my complaint but as of last week still no response from the company. Others have called the company for me as well letting them know about this behavior but nothing is being done.
This is not good customer service for people with disabilities who rely on these special needs service for their work, doctor’s appointments, etc. and you can’t even get a hold of them makes for a sticky situation. The drivers of this company also do not speak very good English and when you try to give them directions somewhere they do not listen nor understand.
They are not following up with my complaints and concerns and are putting my life at risk by not doing so along with the reckless driving.
FCDD is also aware of these issues and those emails are documented as well.
Metro Transportation Inc Reviews
My name is Troy S. I am a client of this business Metro Transportation inc. I am totally blind and have generalized anxiety disorder and use this transportation service to get to and from work. They are contracted out to me by FCbDd formally mrdd. I've been using this company since 12/13/2016. The first issue I had with the company on 12/13 is when I was suppose to be picked up from work I was left because according to the driver I did not come outside. I didn't even know the driver was out there because I am blind and therefore couldn't see the car. The driver was also suppose to come get me at the door but never did and just left. I called the company immediately and tried twice and the phone just rang and rang. Finally they called me back and sent the driver back. When FCDD hired them to pick me up they stated that I was blind and needed assistants so there should have been no reason why they did not get out of their vehicle and come to my door. The next issue occurred the same week in the evening. They kept sending me a driver who was driving recklessly and talking on his cellphone the whole intire time. He was swerving and other cars were honking at him do to his actions. I called the company on Saturday 12/17 to report this and they said that they would file an incident report and follow up with me on Monday 12/19. That follow up never happened but I did get a different driver who did drive better but was still driving a bit crazy with swerving and this one also turned corners sharp and fast.
The next incident occurred on 12/22. They were over an hour late picking me up and would not even answer their phone nor call me back after a few attempts. I almost ordered a Uber because I didn’t even know if they were coming or not since I never got a call back nor could reach them. That was scary for me because I thought I was going to be stranded. The driver had no explanation to why they were late nor answering their phones, just gave me an apology. This driver also was on his phone claiming he was speaking with his boss. The driver’s car also smelled like cigarette smoke which I as a cliant do not appreciate nor should I have to smell that crap.
Another insidant occured the full week of 12/26 of the drivers not coming to the door. I need drivers to come to the door because I am blind and do not know that the car is outside. One day they did honk the horn so I went out but I waited a few minutes before the driver would finally identify himself. I am not just going to get into some random car without the driver identifying the company.
On Thursday 12/28 they sent me the same driver who I annitially complained about talking on his phone when at the time they told me they were going to give me another driver but that obviously never happened and the driver did the same stuff then as well and talking on his phone.
I have also filed a complaint with the BBB which the BBB did forward my complaint but as of last week still no response from the company. Others have called the company for me as well letting them know about this behavior but nothing is being done.
This is not good customer service for people with disabilities who rely on these special needs service for their work, doctor’s appointments, etc. and you can’t even get a hold of them makes for a sticky situation. The drivers of this company also do not speak very good English and when you try to give them directions somewhere they do not listen nor understand.
They are not following up with my complaints and concerns and are putting my life at risk by not doing so along with the reckless driving.
FCDD is also aware of these issues and those emails are documented as well.