This place is a scam do not buy any cars from here they are a huge rip off I just called to purchase a vehicle from them a 2014 Range Rover VIN: SALGV2TF4EA186003, Stock: 186003 currently advertised. I spoke to a salesperson named Mike he quoted me the same price that was advertised for $39,995 I still have the ad and video from the dealer.
I told him I had a pre-approval from Capital One bank he said ok and when I told him I can give a deposit so you don't sell the vehicle and I was in Florida he said no I can't sell it to you. Of course, I complained and he hung up the phone on me. The next day I looked and the price was raised $12,000 to $51,996 as of this writing.
I read as patient a*s I could be with the folks. As mentioned before they sell you a vehicle known to not be working.
Frank.. well there's a reason he's not in charge.
Walter is the nice guy but he has to pass the buck to "upper management"
Sid is very nice... which is the only good part of this company.
We paid cash for a Range Rover we found out they had full knowledge of the transmission not working.
Unfortunately we didn't see reviews before or purchase but unlike others this won't end well because we will have people there making sure others don't buy.
My friend at channel 4,5,7 and 9 will be out to visit.
Every single place possible will know not to buy from these guys.
All they had to do was resolve the issue. They chose to not do so. That will be their issue. Not ours.
Also beware.. they will use your warranty without your permission to fix a car that should have been in working order.
We will increase our social media and after other ways to make sure no one else is affected until they decide they will no longer do this to others.
Yes.. we are contacting everyone to file a class action suit.
On March 15, 2018, Thursday, I came to dealership MerlexAutoGroup (1105 N Glebe Rd, Arlington, VA 22201) to make a test drive and to ask about the possibility of financing for my daughter. Before that, I got by phone confirmation of the availability of the car 2015 Toyota Camry and that the price is as advertised $14,966. MerlexAutoGroup proposed to apply to the Pentagon Credit Union for a car loan for me and not wait for April 1. (I was looking for financing for my daughter, starting April 1, when she starts her new job).
The manager of MerlexAutoGroup called to Pentagon Credit Union and apply for the Auto loan for me. It was approved. The manager said that percentage rate is 1.99%, 72 months, $369 monthly payment for first, second and third months and $209 monthly payment for the rest months. Price of the car is $14,966. I agreed. The manager Walter prepared Purchase Documents set. After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set.
They said that everything was already discussed and I should just sign what was discussed. I signed the pages where the employee pointed with a finger. After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. I did not check the completeness. I returned home by my car. Salesperson Zaki Hairat drove the new car to my house. At home, I took the Purchase Documents set from the yellow envelope and define that:
1. The Purchase Documents set is thinner by 1/3
2. There are no page 1 and page 2 of the Buyer Contract,
3. There is no Bill of Sale,
4. There is no any information about the financing by Pentagon Credit Union,
5. There is a second line of financing exists. It was not discussed. The second bank is ALLY. There is no any information about this second line of financing.
6. There is a very scary word "balloon” on the 3-rd page of the Buyer Contract.
7. Also I defined that in 2017, the car was involved in an accident.
Although the manager Walter swore, that the car was clean. On March 16, 2018, Friday, I visited Pentagon Credit Union. I got information about financing: Amount $20,263; 72 months, $328.99 monthly payment, 5.2% rate. This was not what was discussed. I visited dealership MerlexAutoGroup. I spoke with substitute manager for that day Ray Kandahari. I asked to provide me with absent pages in my Purchase Documents set. Or at least Bill of Sale. He said, he can’t. Also he said that the total due is about $27,000. I said I want to return car. He said – no way.
I visited Arlington Police Department. A police officer agreed to call to dealership MerlexAutoGroup and ask to provide me with Bill of Sale at least. After that call, employee Sid gave me Bill of Sale. From this document I defined the total selling price for the car. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. On March 19, 2018, Monday, I returned the car and the car’s key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201.
I parked the car in the middle of the selling place in a way, that no one car can exit or enter the selling place. I have a video record of it and a witness. Also, we saw that the employee of MerlexAutoGroup drove the car from the middle of the selling place to the side. I canceled the financing by phone with the Pentagon Credit Union and with Ally bank. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. Both the Pentagon Credit Union and Ally bank agreed to cancel the financing.
At that time Ally bank had not yet receive a contract from the dealership, but they guaranteed that upon receiving they will cancel financing. Ally bank gave me the reference number. On March 19, 2018, Monday, at 6 pm I got a phone call from a fake police officer. (I checked it by calling to Arlington police department). He said I should arrive at MerlexAutoGroup, to their selling place on 1105 N. Glebe Rd, take the car, and drive it to my home. Otherwise they will come to my home and make to me bad.
I was very scared that they will frighten my daughter and neighbors. I was scared that they will break my doors, windows and home stuff. I submitted an application to police. On March 27, 2018, I received a phone message from Ally bank "welcome to Ally financial”. I called them. The manager of Ally financial told that now I owe money to Ally bank because they have already sent money to the dealership MerlexAutoGroup. I asked why they sent money, if they were notified that the car had returned to dealership MerlexAutoGroup, and that the purchase deal is fraudulent.
The manager of Ally financial said that I should pay, otherwise they will apply a late fee. On April 3, 2018 I got a bill and welcome letter from Ally Financing. I got congratulations on the purchase from SETAYESH INC. I have no idea who it is. I got a Certificate of Title to my name issued on March 27, 2018 I was ill after this event for 5 weeks. I could not eat, walk, think. Please teach how to cancel this Certificate of Title. Please teach me how to make the bank stop frightening me. Clerks from Bank Ally call me every day.
Merlex Auto Group Reviews
This place is a scam do not buy any cars from here they are a huge rip off I just called to purchase a vehicle from them a 2014 Range Rover VIN: SALGV2TF4EA186003, Stock: 186003 currently advertised. I spoke to a salesperson named Mike he quoted me the same price that was advertised for $39,995 I still have the ad and video from the dealer.
I told him I had a pre-approval from Capital One bank he said ok and when I told him I can give a deposit so you don't sell the vehicle and I was in Florida he said no I can't sell it to you. Of course, I complained and he hung up the phone on me. The next day I looked and the price was raised $12,000 to $51,996 as of this writing.
If I could give a zero I would.
I read as patient a*s I could be with the folks. As mentioned before they sell you a vehicle known to not be working.
Frank.. well there's a reason he's not in charge.
Walter is the nice guy but he has to pass the buck to "upper management"
Sid is very nice... which is the only good part of this company.
We paid cash for a Range Rover we found out they had full knowledge of the transmission not working.
Unfortunately we didn't see reviews before or purchase but unlike others this won't end well because we will have people there making sure others don't buy.
My friend at channel 4,5,7 and 9 will be out to visit.
Every single place possible will know not to buy from these guys.
All they had to do was resolve the issue. They chose to not do so. That will be their issue. Not ours.
Also beware.. they will use your warranty without your permission to fix a car that should have been in working order.
We will increase our social media and after other ways to make sure no one else is affected until they decide they will no longer do this to others.
Yes.. we are contacting everyone to file a class action suit.
On March 15, 2018, Thursday, I came to dealership MerlexAutoGroup (1105 N Glebe Rd, Arlington, VA 22201) to make a test drive and to ask about the possibility of financing for my daughter. Before that, I got by phone confirmation of the availability of the car 2015 Toyota Camry and that the price is as advertised $14,966. MerlexAutoGroup proposed to apply to the Pentagon Credit Union for a car loan for me and not wait for April 1. (I was looking for financing for my daughter, starting April 1, when she starts her new job).
The manager of MerlexAutoGroup called to Pentagon Credit Union and apply for the Auto loan for me. It was approved. The manager said that percentage rate is 1.99%, 72 months, $369 monthly payment for first, second and third months and $209 monthly payment for the rest months. Price of the car is $14,966. I agreed. The manager Walter prepared Purchase Documents set. After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set.
They said that everything was already discussed and I should just sign what was discussed. I signed the pages where the employee pointed with a finger. After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. I did not check the completeness. I returned home by my car. Salesperson Zaki Hairat drove the new car to my house. At home, I took the Purchase Documents set from the yellow envelope and define that:
1. The Purchase Documents set is thinner by 1/3
2. There are no page 1 and page 2 of the Buyer Contract,
3. There is no Bill of Sale,
4. There is no any information about the financing by Pentagon Credit Union,
5. There is a second line of financing exists. It was not discussed. The second bank is ALLY. There is no any information about this second line of financing.
6. There is a very scary word "balloon” on the 3-rd page of the Buyer Contract.
7. Also I defined that in 2017, the car was involved in an accident.
Although the manager Walter swore, that the car was clean. On March 16, 2018, Friday, I visited Pentagon Credit Union. I got information about financing: Amount $20,263; 72 months, $328.99 monthly payment, 5.2% rate. This was not what was discussed. I visited dealership MerlexAutoGroup. I spoke with substitute manager for that day Ray Kandahari. I asked to provide me with absent pages in my Purchase Documents set. Or at least Bill of Sale. He said, he can’t. Also he said that the total due is about $27,000. I said I want to return car. He said – no way.
I visited Arlington Police Department. A police officer agreed to call to dealership MerlexAutoGroup and ask to provide me with Bill of Sale at least. After that call, employee Sid gave me Bill of Sale. From this document I defined the total selling price for the car. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. On March 19, 2018, Monday, I returned the car and the car’s key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201.
I parked the car in the middle of the selling place in a way, that no one car can exit or enter the selling place. I have a video record of it and a witness. Also, we saw that the employee of MerlexAutoGroup drove the car from the middle of the selling place to the side. I canceled the financing by phone with the Pentagon Credit Union and with Ally bank. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. Both the Pentagon Credit Union and Ally bank agreed to cancel the financing.
At that time Ally bank had not yet receive a contract from the dealership, but they guaranteed that upon receiving they will cancel financing. Ally bank gave me the reference number. On March 19, 2018, Monday, at 6 pm I got a phone call from a fake police officer. (I checked it by calling to Arlington police department). He said I should arrive at MerlexAutoGroup, to their selling place on 1105 N. Glebe Rd, take the car, and drive it to my home. Otherwise they will come to my home and make to me bad.
I was very scared that they will frighten my daughter and neighbors. I was scared that they will break my doors, windows and home stuff. I submitted an application to police. On March 27, 2018, I received a phone message from Ally bank "welcome to Ally financial”. I called them. The manager of Ally financial told that now I owe money to Ally bank because they have already sent money to the dealership MerlexAutoGroup. I asked why they sent money, if they were notified that the car had returned to dealership MerlexAutoGroup, and that the purchase deal is fraudulent.
The manager of Ally financial said that I should pay, otherwise they will apply a late fee. On April 3, 2018 I got a bill and welcome letter from Ally Financing. I got congratulations on the purchase from SETAYESH INC. I have no idea who it is. I got a Certificate of Title to my name issued on March 27, 2018 I was ill after this event for 5 weeks. I could not eat, walk, think. Please teach how to cancel this Certificate of Title. Please teach me how to make the bank stop frightening me. Clerks from Bank Ally call me every day.