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report scam| Country | United States |
| State | Florida |
| City | Fort Lauderdale |
| Address | 2411 South Federal Highway |
| Phone | (954) 949-0623 |
| Website | http://www.mercedesbenzfortlauderdale.com/ |
Mercedes-Benzof Fort Lauderdale Reviews
A few months ago we got 3 cars at Mercedes Benz, Fort Lauderdale within 2 weeks. We worked with David Hodges on all 3 cars. At first you think that the experience will be great, especially when David tells you that he will make sure that everything will go smoothly and represents your interest as the customer. When I came in for the 3rd car which was the new S-Coupe, David Hodges promised me AMG rims for the E-class, the first of the 3 cars, as a thank you for all of the business, if the deal with the S-Coupe went through. We signed the papers for the S that day and closed the deal. That was the beginning of the run-around for the promised rims. For several months I received excuses from David Hodges, either that he was sick, in a sales meeting, the right people were not in the body shop, etc….you name it. This has now gone on for several months of excuses and no rims. I finally asked if this was ever happening or if he simply lied to my face, and no response.
Pretty much criminal. In addition they messed up the notary process with the paperwork for one of the other cars being signed out of state. The company that they use was unprofessional, hired private people that did the job as a side-job, and do not have anything to do or understand what is supposed to be Mercedes-Benz service. When I received a follow-up email from the manager on my experience, I wrote back explaining the issues with the notary and giving David Hodges praise, since at this point I was still under the impression that I was receiving the promised rims. Despite my explanation of the issues with the notary company and the additional problems that this caused, I never heard back from the manager. Why ask for customer satisfactory feedback if they are not addressed. Finally, they had a promotion, that the dealership would pay $500 towards your first car payment. For weeks I had to call and leave messages with the financial department of the dealership never receiving a response. When talking to Mercedes financial, they said that this has been a common problem with the dealership but that the dealership are the ones that have to take care of this. Unless you want to get RIPPED OFF!!!! Get dealership experience follow-up that no one really cares about, or get a second full-time job trying to get the dealership to full-fill their end of the deal, I recommend using any of the other Mercedes Benz dealerships