On January 2, 2019 I sent in 10 video tapes to be converted to DVD to Memories on Media. My package was delievered to them on January 5, 2019 at 10:48 a.m. I tried to contact them several times in the folowing months. I recieved no response to their emails and no answer on the phone.
I finally reached someone on March 11, 2019. Robert, the owner.?? He said they were running behind. I said "ok". I called again on Monday May 20, 2019. Again, I was told they were running behind. I said "ok". In the months that have followed, I have emailed again, called again, with no answer. So, today I was going to call and ask for the return of my video tapes, forget the order, and THE PHONE NUMBER IS NO LONGER IN SERVICE!!
These video tapes belonged to my father. They were videos of my grandmother who is no longer alive. There was my wedding video, my children's baby videos!! I am absolutely speechless. Fine, if you are going out of business but send everyone their very priceless and irreplacable video tapes back!!
Memories On Media did a Groupon deal to convert VHS tapes to DVD. Victims sent their tapes to Memories On Media...and recieved nothing back. I sent them my video tapes over 9 months ago. Apparently the entire company is a SCAM.
Priceless family videos, gone!
I feel Groupon is also liable here as they helped facilitate the scam. Both Memories On Media and Groupon should be investigated for the fraud committed here.
We purchased a Groupon for Audio transfer services and sent 17 VHS home movies to this company to be transferred to DVD's. We paid in full using paypal, and we have confirmation they received the 17 VHS's. It's been 1 1/2 years and they still will not send the videos or return us the our originals or DVD transfer videos. They told my daughter they lost them and dropped us like a hot potato. If anyone out knows any information about our videos or may have gotten the wrong videos by mistake, please contact me through this website. Thanks.
This Memories on Media company provided lousy services. I do not endorse this company.
This is part of the email. This frame will not allow for copy and paste.
Dear Ms. Lesser,
This is to confirm that we have received your order for processing. It included 17 VHS tapes. You provided us with Groupon vouchers that cover a total of 20 videos so your order is completely covered. Since your Groupons cover up to 20 videos and you only sent 17 if you don’t have 3 others to send us, if you’d like you can elect to have us make you up to 3 extra copies of the tapes you’ve already sent us. If you would like to do that just let us know which Your estimated completion date is 10/28/16. We send our packages back to you using Media Mail, it will include a tracking number which will be emailed to you upon shipment. That way you can track you order using the USPS tracking website and you will know approximately when to expect your package. We appreciate your business and will get these processed and returned to you as soon as possible. If you have any questions for us please feel free to call us at 336 946-2874. Our regular days of operation are Tuesday – Thursday from 10:00AM to 6:00PM Eastern and Friday from 9:00AM to 5:00PMEastern.
I represent 17 customers of Memories on Media in events that have happened over a 3 year period. This company transfers old VHS tapes and film onto DVD and other media platforms. It is owned by Robert Beachley. It would take too long to list each individual situation, so we would like to list a short summary of things that have happened.
They promise a 6 week turnaround. This never happens. It is usually more like 12 weeks and some people have waited months.
There are numerous cases of tapes being sent to the wrong customers. Some of these incidents have been corrected, but many have not.
There are many cases of people sending in thier tapes and NEVER getting them back. So years of precious family memories are simply gone.
Trying to get Mr Beachley on the phone to discuss these matters is next to impossible. And if you do, it's just another excuse.
Having in depth conversations with each of the people involved in this complaint, there are numerous reports of good experiences with employees they could only indentify as Vickie and Jonathan. Both of which it appears were fired or just left the company.
To our knowledge, no customer who's videos have been lost have been offered any sort of refund.
We have chosen to file this report so that others will not lose their precious family memories to this company. I'm sure there are many other customers who have had similar experiences.
In short, PLEASE do not do business with Memories on Media. It is a horribly run company. There are many other video transfer services to choose from. We know of a great company called SouthTree that will not only do a great job in about two weeks, but they will match the Groupon price of Memories on Media if you call and ask.
Memories On Media, Inc. Reviews
On January 2, 2019 I sent in 10 video tapes to be converted to DVD to Memories on Media. My package was delievered to them on January 5, 2019 at 10:48 a.m. I tried to contact them several times in the folowing months. I recieved no response to their emails and no answer on the phone.
I finally reached someone on March 11, 2019. Robert, the owner.?? He said they were running behind. I said "ok". I called again on Monday May 20, 2019. Again, I was told they were running behind. I said "ok". In the months that have followed, I have emailed again, called again, with no answer. So, today I was going to call and ask for the return of my video tapes, forget the order, and THE PHONE NUMBER IS NO LONGER IN SERVICE!!
These video tapes belonged to my father. They were videos of my grandmother who is no longer alive. There was my wedding video, my children's baby videos!! I am absolutely speechless. Fine, if you are going out of business but send everyone their very priceless and irreplacable video tapes back!!
Memories On Media did a Groupon deal to convert VHS tapes to DVD. Victims sent their tapes to Memories On Media...and recieved nothing back. I sent them my video tapes over 9 months ago. Apparently the entire company is a SCAM.
Priceless family videos, gone!
I feel Groupon is also liable here as they helped facilitate the scam. Both Memories On Media and Groupon should be investigated for the fraud committed here.
We purchased a Groupon for Audio transfer services and sent 17 VHS home movies to this company to be transferred to DVD's. We paid in full using paypal, and we have confirmation they received the 17 VHS's. It's been 1 1/2 years and they still will not send the videos or return us the our originals or DVD transfer videos. They told my daughter they lost them and dropped us like a hot potato. If anyone out knows any information about our videos or may have gotten the wrong videos by mistake, please contact me through this website. Thanks.
This Memories on Media company provided lousy services. I do not endorse this company.
This is part of the email. This frame will not allow for copy and paste.
Dear Ms. Lesser,
This is to confirm that we have received your order for processing. It included 17 VHS tapes. You provided us with Groupon vouchers that cover a total of 20 videos so your order is completely covered. Since your Groupons cover up to 20 videos and you only sent 17 if you don’t have 3 others to send us, if you’d like you can elect to have us make you up to 3 extra copies of the tapes you’ve already sent us. If you would like to do that just let us know which Your estimated completion date is 10/28/16. We send our packages back to you using Media Mail, it will include a tracking number which will be emailed to you upon shipment. That way you can track you order using the USPS tracking website and you will know approximately when to expect your package. We appreciate your business and will get these processed and returned to you as soon as possible. If you have any questions for us please feel free to call us at 336 946-2874. Our regular days of operation are Tuesday – Thursday from 10:00AM to 6:00PM Eastern and Friday from 9:00AM to 5:00PMEastern.
I represent 17 customers of Memories on Media in events that have happened over a 3 year period. This company transfers old VHS tapes and film onto DVD and other media platforms. It is owned by Robert Beachley. It would take too long to list each individual situation, so we would like to list a short summary of things that have happened.
They promise a 6 week turnaround. This never happens. It is usually more like 12 weeks and some people have waited months.
There are numerous cases of tapes being sent to the wrong customers. Some of these incidents have been corrected, but many have not.
There are many cases of people sending in thier tapes and NEVER getting them back. So years of precious family memories are simply gone.
Trying to get Mr Beachley on the phone to discuss these matters is next to impossible. And if you do, it's just another excuse.
Having in depth conversations with each of the people involved in this complaint, there are numerous reports of good experiences with employees they could only indentify as Vickie and Jonathan. Both of which it appears were fired or just left the company.
To our knowledge, no customer who's videos have been lost have been offered any sort of refund.
We have chosen to file this report so that others will not lose their precious family memories to this company. I'm sure there are many other customers who have had similar experiences.
In short, PLEASE do not do business with Memories on Media. It is a horribly run company. There are many other video transfer services to choose from. We know of a great company called SouthTree that will not only do a great job in about two weeks, but they will match the Groupon price of Memories on Media if you call and ask.