I purchased an initial ticket but due to family circumstances i had to change my ticket to another location which ended up being a cheaper price. When i went to rebook my new ticket i wasn't credited the full amount of my ticket instead i only had a partial ticket. I rebooked my ticket and looked to see if the new credit would apply to my account but it was at $0 dollars.
I called the company and let them know i didn't recieve my full credit back and was told they wouldn't recredit my account because there is a small print on their website that states if you purchase a ticket at a lower price, you forfeit the additional money. I wasn't aware of this small print and think the right thing to do as a business would be to credit your customer back the amount that was taken.
I feel this company is doing bad business and stealing money from hard working people. I also emailed the company and couldn't get any help. I called with no help from anyone and was unable to speak to a manager. I am very disappointed and just want the money that is owed to me returned. The company still owes me money and they won't help in anyway. This place is a total RIP OFF! DO NOT BUY TICKETS FROM THEM.
Megabus did not communicate to customers that their bus was going to be an hour and a half late. It's understandable that there is traffic or will be delays. However, nothing was communicated effectively to customers. I guess you get what you pay for. Never doing business with this company again.
I bought a Megabus ticket 32-5587-020517-M6R-1730-IND-UOC for a friend on February 3rd 2017 to return to Cincinatti Ohio from Indianapolis at 5.30pm on Sunday the 5th. We got to the bus station at 5.10pm and saw a bus departing. We were sure that couldn't have been the bus since we were warned to arrive at least 15mins early for the 5.30pm departure time. I dropped her off thinking that the bus was still on its way. I got back home and got a call from my friend that there was no bus coming. I called Megabus 1-877-462-6342 and was told very coldly that the bus left on time. I informed the representative that we got their on time and there was no way the bus would have left without picking my friend at the dedicated bus stop.
I asked if she could use the same ticket for the next bus at 8.20pm and she said I couldn't and would have to by another ticket. I did not want my friend stranded and so I bought another megabus ticket 56-1568-020517-M6R-2020-IND-UOC for the 8.20pm ride. I drove back downtown so she could stay in my car and wait for the 8.20pm bus. The bus arrived at 7.48pm and she walked up to the driver and complained about her initial experience and he did not give any answer for her. To both our surprise, the bus left at 7.49pm without waiting to see if other customers for the same 8.20pm ride showed up. We realized what had happen to us earlier in the evening. I called Megabus back for my refund on the first payment and was told that the bus left on time and that they would not be refunding my money. This is a total rip-off. I will never do business with Megabus again.
I was unable to travel due to a emergency with my job. i am a supervisor and had work that day on a short notice. i wasn't able to take my trip my ticket was $40 and i will appreciate it if it was refunded back to me asap.
I am writing to request a refund for 2 tickets I purchased from Megabus.com.
I contacted customer service in good faith and they are not willing to resolve my issue. it is my sincere desire that this be
resolved promptly and efficiently.
I belive am well within my rights to request a refund as I was not provided the service I paid for, nor the service they
advertise.
I originally purchased 2 one-way tickets from San Antonio, TX to Austin, TX on 11/29/15 leaving at 8:30 pm, for a price of $51.50.
The bus was over 2 HOURS late in arriving. Not to mention, that since the company does not have terminals to keep costs down, we were made to wait that time outside, in a parking lot, in the extreme cold. I understand having to wait a reasonable amount of time, but 2 hours is far beyond that spectrum, and is not only unreasonable but inhuman.
After multiple attempts to contact customer service for even a basic update of the situation, I found out that the call centers had been closed for several hours. This is extremely irresponsible and inconsiderate.
Megabus website also provided false information stating that the bus had arrived at 8:28 pm when this in fact was not the case. It arrived at 10:30 pm. The company was very quick to take my money in the promise of providing timely and efficient services, yet when these were not provided there was no one available to even provide the most basic and expected amount of customer service or information.
When I tried to seek alternate methods of transportation there were none available and I was left stranded in a parking lot. Not to mention that I was relying on the timely arrival of the bus to make an appointment in Austin that I obviously did not make. I am now having to deal with the financial and professional repercussions of missing that meeting and it is directly due to Megabus not providing the service it advertises, a
service I paid for.
To make the situation even worse, when the bus finally arrived we were given no explanation as to why it was late and when prompted for any kind of information the bus driver and attendant were extremely rude and aggressive. This I assume, is not the image Megabus wants its employees, who are a reflection of your company, to give the public. Especially those who are severely distressed due to a lack of punctuality.
In Megbus terms and conditions listed on the website it states:
"Alternatively where megabus fails to provide on time-reliable service for reasons wholly within our control refunds, or alternative travel arrangements, may be offered."
For this very reason I am kindly requesting a refund of the price of my two tickets ($51.50).
Service was clearly not provided on time, was not reliable, and since we were not given a reason or explanation *customer service was not open and website offered none* and when requesting information from an employee of
the company were given none *we were met with rudeness and lack of an explanation* I assume the reasons were entirely within Megabus's control. Particularly because the behavior of the employees and the providing of basic information (both over the phone and on the website) falls within Megabus control.
In conclusion, I have done everything in my power, in good faith, as a consumer to make sense of a lack of services purchased. I hope Megabus does the same on their end in remedying this situation. But attempts to contact customer service have not resolved the issue.
I look forward to receiving a refund of my two tickets totaling $51.50 to make up for lack of services purchased.
Megabus Reviews
I purchased an initial ticket but due to family circumstances i had to change my ticket to another location which ended up being a cheaper price. When i went to rebook my new ticket i wasn't credited the full amount of my ticket instead i only had a partial ticket. I rebooked my ticket and looked to see if the new credit would apply to my account but it was at $0 dollars.
I called the company and let them know i didn't recieve my full credit back and was told they wouldn't recredit my account because there is a small print on their website that states if you purchase a ticket at a lower price, you forfeit the additional money. I wasn't aware of this small print and think the right thing to do as a business would be to credit your customer back the amount that was taken.
I feel this company is doing bad business and stealing money from hard working people. I also emailed the company and couldn't get any help. I called with no help from anyone and was unable to speak to a manager. I am very disappointed and just want the money that is owed to me returned. The company still owes me money and they won't help in anyway. This place is a total RIP OFF! DO NOT BUY TICKETS FROM THEM.
Megabus did not communicate to customers that their bus was going to be an hour and a half late. It's understandable that there is traffic or will be delays. However, nothing was communicated effectively to customers. I guess you get what you pay for. Never doing business with this company again.
I bought a Megabus ticket 32-5587-020517-M6R-1730-IND-UOC for a friend on February 3rd 2017 to return to Cincinatti Ohio from Indianapolis at 5.30pm on Sunday the 5th. We got to the bus station at 5.10pm and saw a bus departing. We were sure that couldn't have been the bus since we were warned to arrive at least 15mins early for the 5.30pm departure time. I dropped her off thinking that the bus was still on its way. I got back home and got a call from my friend that there was no bus coming. I called Megabus 1-877-462-6342 and was told very coldly that the bus left on time. I informed the representative that we got their on time and there was no way the bus would have left without picking my friend at the dedicated bus stop.
I asked if she could use the same ticket for the next bus at 8.20pm and she said I couldn't and would have to by another ticket. I did not want my friend stranded and so I bought another megabus ticket 56-1568-020517-M6R-2020-IND-UOC for the 8.20pm ride. I drove back downtown so she could stay in my car and wait for the 8.20pm bus. The bus arrived at 7.48pm and she walked up to the driver and complained about her initial experience and he did not give any answer for her. To both our surprise, the bus left at 7.49pm without waiting to see if other customers for the same 8.20pm ride showed up. We realized what had happen to us earlier in the evening. I called Megabus back for my refund on the first payment and was told that the bus left on time and that they would not be refunding my money. This is a total rip-off. I will never do business with Megabus again.
I was unable to travel due to a emergency with my job. i am a supervisor and had work that day on a short notice. i wasn't able to take my trip my ticket was $40 and i will appreciate it if it was refunded back to me asap.
I am writing to request a refund for 2 tickets I purchased from Megabus.com.
I contacted customer service in good faith and they are not willing to resolve my issue. it is my sincere desire that this be
resolved promptly and efficiently.
I belive am well within my rights to request a refund as I was not provided the service I paid for, nor the service they
advertise.
I originally purchased 2 one-way tickets from San Antonio, TX to Austin, TX on 11/29/15 leaving at 8:30 pm, for a price of $51.50.
The bus was over 2 HOURS late in arriving. Not to mention, that since the company does not have terminals to keep costs down, we were made to wait that time outside, in a parking lot, in the extreme cold. I understand having to wait a reasonable amount of time, but 2 hours is far beyond that spectrum, and is not only unreasonable but inhuman.
After multiple attempts to contact customer service for even a basic update of the situation, I found out that the call centers had been closed for several hours. This is extremely irresponsible and inconsiderate.
Megabus website also provided false information stating that the bus had arrived at 8:28 pm when this in fact was not the case. It arrived at 10:30 pm. The company was very quick to take my money in the promise of providing timely and efficient services, yet when these were not provided there was no one available to even provide the most basic and expected amount of customer service or information.
When I tried to seek alternate methods of transportation there were none available and I was left stranded in a parking lot. Not to mention that I was relying on the timely arrival of the bus to make an appointment in Austin that I obviously did not make. I am now having to deal with the financial and professional repercussions of missing that meeting and it is directly due to Megabus not providing the service it advertises, a
service I paid for.
To make the situation even worse, when the bus finally arrived we were given no explanation as to why it was late and when prompted for any kind of information the bus driver and attendant were extremely rude and aggressive. This I assume, is not the image Megabus wants its employees, who are a reflection of your company, to give the public. Especially those who are severely distressed due to a lack of punctuality.
In Megbus terms and conditions listed on the website it states:
"Alternatively where megabus fails to provide on time-reliable service for reasons wholly within our control refunds, or alternative travel arrangements, may be offered."
For this very reason I am kindly requesting a refund of the price of my two tickets ($51.50).
Service was clearly not provided on time, was not reliable, and since we were not given a reason or explanation *customer service was not open and website offered none* and when requesting information from an employee of
the company were given none *we were met with rudeness and lack of an explanation* I assume the reasons were entirely within Megabus's control. Particularly because the behavior of the employees and the providing of basic information (both over the phone and on the website) falls within Megabus control.
In conclusion, I have done everything in my power, in good faith, as a consumer to make sense of a lack of services purchased. I hope Megabus does the same on their end in remedying this situation. But attempts to contact customer service have not resolved the issue.
I look forward to receiving a refund of my two tickets totaling $51.50 to make up for lack of services purchased.