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report scam| Country | United States |
| State | Pennsylvania |
| City | Philadelphia |
| Address | 1818 Market Street, Suite 1200 |
| Phone | 1-800-668-9200 |
| Website | https://www.medicalguardian.com/ |
Medical Guardian Reviews
I am having a major and unresolved problem with Medical Guardian. My father in law recently lost his wife and wants to stay in his home and he is a fall risk and has a heart pump. We researched medical alert companies and helped him choose and he signed up with Medical Guardian earlier in August – The Classic Guardian. He does not want to wear a necklace – he only wanted a wrist band. When the system arrived, the wrist band that they sent was not the design that is shown on their website for the Classic Guardian.
Instead of having a metal buckle at the end like a belt, it was all silicone and to fasten it you have to push two little silicone prongs into two holes. The one they sent is a very bad design – you can not push against an old persons arm to push the silicone tabs into the holes, and you can’t put your finger behind it to push them in, as that pinched my father in law when we tried to do that, so we had to put it on very loosely which is not ideal, and then it fell off. We tried putting it back on several times and it kept falling off.
The only system that shows this style of wrist band is the Mobile 2.0. I called on August 16 and was transferred to the department that takes calls if you want to cancel your membership after the first lady on the phone tried to just blow me off and tell me that we must have received the wrist band that comes with the system we chose, and that turned out not even to be true, so when I told her that if they could not send a better designed wrist band we would have to cancel our service, and then she transferred me. I spoke to Robert Sullivan who told me to call 800-313-1191 to talk to him directly if we had any future problems or questions and he said that he was going to send out the other style wrist band the next day – the one with the metal fastener at the end as is show on their website.
The post date shows what the package was mailed three days later and we received it approx. August 22. When we opened the package we found out that we were sent the exact same silicone wrist band, and also a necklace/pendant that my father in law does not want and we never asked for. I called again on August 24th and had to go through the problem with the first person who answered the phone and then get transferred to the other department again – (They said that Robert Sullivan was on another call and not available to speak with me).
A lady (I did not get her name) listened to our problem and she said (as well as the man who I spoke to first said) that the design of their wrist bands must have changed, and she was going to reach out to management to see if the wrist band style with the metal fastener is still available – if they had any in stock. She said that she would get back to me by phone in the next two or three days and let me know what she found out, and as of today, four days later, I have not heard back. I looked on the website today and it still shows that the silicone band is what you get with the Mobile 2.0 system, and it still shows the band with the metal fastener should come with the Classic Guardian.
We have not been able to use the system at all so far, and we are lucky that my father in law has not had any falls. I don’t understand how Medical Guardian can have such good ratings when the customer service that we have received is so poor, and when they even have such a bad design of a wrist band with the silicone one in their inventory – they need to get rid of that wrist band asap.