By far, the worst experience with a service provider I have seen. Let's start with the service itself. It's suppose to be 50mbs download speed. Through many speed tests through several sites the most I could get was 14mbs and averaged around 9mbs. I'm using the latest docsis modem. This is all contingent that I can even connect.
The service drops connection at least 15-20 times a day requiring a modem reset and half the time still won't reconnect even with a reset. I've tried to connect directly to the line coming off the street (main feed) bypassing house is irony and still the same. The service is nearly 50% downtime. I've never asked for credit just wanted the service to work as promised. Never has from day one with being a three year customer.
Now let's talk about the customer service...there isn't any. Trying to solve anything over the phone will take several hours of your day. The auto text system (molli) will almost always tell you it doesn't see any trouble I'm my area but yet tells me my modem is offline and then gives me an agent. (Keep in mind when you call in regarding the same issue the recording will tell you there is an issue in your area even though the molli and the text agent will tell you there is no issue in your area. I think they just tell you ou whatever you get you off the call). Agent after agent disconnect when they are unable to assist you (I have many text conversations and recorded calls as proof of this) causing you a o call back over and over never solving anything...and if you are lucky enough to get someone to setup an appt for a tech within hours the service starts working aging and they send you a text asking if you want to cancel the our appt because the service is now working. And if you cancel the appt within the hour the service stops working again. Vicious cycle and they never solve anything. I suspect they try to add to many customers off of a particular node and are unable to provide the service because of inadequate equipment.
Summary....terrible service only topped with even worse customer service. If you have another option in your area I highly advise using anyone but Mediacom. It will same you tremendous headache and stress.
My name is Brian L. Boswell of Marseilles IL, 61341. Mediacom cable has been billing my 67 yr ol Mother for internet usage per month going from 1 GIG USAGE, to OVER 1 TERABYTE A MONTH WITH NABSOLUTELY NO d**n CHANGE IN USAGE IN ALMOST 5 YEARS !!!! THEY CONSISTANTLY CHARGE A 67 YEAR OLD WOMAN 10 DOLLAR OVERAGES OVER AND OVER AGAIN UNTIL SHE CONTINUALLY IS FORCED TO UPGRADE INTERNET PACKAGES AND PAYS BILLS OF OVER 500 DOLLARS A MONTH !!! I AM SO SICK OF SEEING MY MOTHERS INTERNET BILLS BE INFLATED BY THIS COMPANY IM ABOUT TO HIRE AN ATTORNEY THESE PEOPLE ARE CROOKS !!! ITS ALL BS !!
INFLATED INTERNET USAGE AMOUNTS THAT ARENT EVEN FEASIBLE !!!!!!!!
I WROTE THE FOLLOWING TO MEDIACOM. On 6/2/17 I called MEDIACOM customer service line @4:51/6:51 pm and talked to "Shaunice" who I can only described as condescending and even said so to her. I asked that they review the recording. I am gone most of the year working for the Government and family live in the residence where MEDIACOM provides service. My inquiry was regarding the recent increase in the bill. Unquestionably this conversation will directly effect my continued service with Mediacom. Ostensibly she called me a liar and apparently is ill informed as to what services you have provided and are currently providing.
Originally (and please check the recording) I talked to a gentlemen who sounded like an indian accent who I was led to believe was from India who convinced me to subscribe to a promotion of a in-house phone and 100mbps service. I HAVE NEVER RECEIVED CLOSE TO 100MBPS SERVICE and if you check the records - complained several times when it wasn't even 10-15 mbps. Additionally he told me my rates would NEVER go up if I accepted the offer. A little over a year ago I talked to someone who "Shaunice" says made a note that my rates would go up after one year and that I agreed to a CONTRACT. I was also unaware of the alleged "CONTRACT" and the rate increase. If this is the case why do I not get the 100mbps or even close to it. Generally I get below 50mbps on a consistent basis and in the evening hours it drops below 20!
I have to ask why is it that loyal customers have to pay higher rates and by the way after talking to "Shaunice" who advised as such I found on-line lower rates than what she told me they were!
Her attitude changed my whole perspective on MEDIACOM and you probably here more than a million times a year "...I'm going to talk to my attorney..." but rest assured that is my intent. I feel very mis-lead and as a loyal customer for over 7 years - very much taken advantage of in many ways. It is apparent in our area that MEDICOM has a monopoly on the internet service so I feel compelled to file a complaint with the Federal Communications Commission and the Iowa Commerce Commission and Attorney Generals Office. That conversation with "Shaunice" turned what could have been a more favorable outcome for both parties into a very angry customer who feels compelled to even seek a legal firm to bring a class action suite not unlike the thousands of other customers I found who have files complaints in different forums. I have to wonder why MEDIACOM has the lowest rating in "Consumer Affairs" and you continue to conduct business they way you do! I am with the understanding that Mr. Tom Larsen, Mediacom Group's vice president of legal and public affairs - Mediacom, % Legal Department, 1 Mediacom Way, Mediacom Park, NY 10918 is the contact person and the person who can accept service. I will await your response before proceeding.
Mediacom is a big time rip off. Haven't done anything different this last month than usual and they are trying to tell me I am over my usage data for internet. This is in home internet not cell phone data. First off all why is there a set usage on in home internet? It's in the fine print that you can't read on the contract so just be ware. Switching to different company asap. I'll never use this company again as long as I live. Bunch of crooks
I have never been so upset in my life with the poor customer service of this company. My internet hasn't been right since they installed it. If the technicians show up on time, they never know what they are doing and are guessing half the time. If they decide not to show up, they lie about calling. This is not an accusation...its a fact. I had an appointment today between 1-5. The technician never called, never showed up. At 5:15 I called Mediacom to find out where he was, at 535 I got a phone call I couldn't answer because I was on hold. I was then told that they had tried to call twice (LIES!) and that now I couldn't be seen for the internet issue I have been trying to get cleared up since they installed it. Additionally, they keep trying to hang an overdue bill on me that doesn't exist. Every time I get notified, I call and get told that its a mistake, but then I called again or told I can't do something because of this overdue bill. How after three weeks of a billing cycle do I have an overdue bill? Why does no one at Mediacom know what they are doing. It ties my stomach in knots just talking to these people. Delete my post if you want too but I will be complaining every where I can until I can get some competent service or until I can find someone that actually appreciated their customers because it is clear that Mediacom DOES NOT!
I have been with mediacom for 21 years have always had problems after having problems for 4 months straight and nothing getting done i canceled the service. They sent me 5 labels to send all my equipment back which I did. it was recieved and signed june 9th 12:03 by hawker at mediacom warehouse. now they say i owe them 3 adaptors at $100.00 a piece. well after calling mediacom 7 times about this one guy finially researched it and found out that they do not have a signuature from me that i ever recieved the 3 adaptors. NO KIDDING i can't return something i never got. well they stil are charging me for them and it will soon go to collections. i have tried and tried and tried to get this cleared up and all mediacom customer service and managers say is they will get back to me and they never do i just keep getting billed.
MediaCom Reviews
By far, the worst experience with a service provider I have seen. Let's start with the service itself. It's suppose to be 50mbs download speed. Through many speed tests through several sites the most I could get was 14mbs and averaged around 9mbs. I'm using the latest docsis modem. This is all contingent that I can even connect.
The service drops connection at least 15-20 times a day requiring a modem reset and half the time still won't reconnect even with a reset. I've tried to connect directly to the line coming off the street (main feed) bypassing house is irony and still the same. The service is nearly 50% downtime. I've never asked for credit just wanted the service to work as promised. Never has from day one with being a three year customer.
Now let's talk about the customer service...there isn't any. Trying to solve anything over the phone will take several hours of your day. The auto text system (molli) will almost always tell you it doesn't see any trouble I'm my area but yet tells me my modem is offline and then gives me an agent. (Keep in mind when you call in regarding the same issue the recording will tell you there is an issue in your area even though the molli and the text agent will tell you there is no issue in your area. I think they just tell you ou whatever you get you off the call). Agent after agent disconnect when they are unable to assist you (I have many text conversations and recorded calls as proof of this) causing you a o call back over and over never solving anything...and if you are lucky enough to get someone to setup an appt for a tech within hours the service starts working aging and they send you a text asking if you want to cancel the our appt because the service is now working. And if you cancel the appt within the hour the service stops working again. Vicious cycle and they never solve anything. I suspect they try to add to many customers off of a particular node and are unable to provide the service because of inadequate equipment.
Summary....terrible service only topped with even worse customer service. If you have another option in your area I highly advise using anyone but Mediacom. It will same you tremendous headache and stress.
My name is Brian L. Boswell of Marseilles IL, 61341. Mediacom cable has been billing my 67 yr ol Mother for internet usage per month going from 1 GIG USAGE, to OVER 1 TERABYTE A MONTH WITH NABSOLUTELY NO d**n CHANGE IN USAGE IN ALMOST 5 YEARS !!!! THEY CONSISTANTLY CHARGE A 67 YEAR OLD WOMAN 10 DOLLAR OVERAGES OVER AND OVER AGAIN UNTIL SHE CONTINUALLY IS FORCED TO UPGRADE INTERNET PACKAGES AND PAYS BILLS OF OVER 500 DOLLARS A MONTH !!! I AM SO SICK OF SEEING MY MOTHERS INTERNET BILLS BE INFLATED BY THIS COMPANY IM ABOUT TO HIRE AN ATTORNEY THESE PEOPLE ARE CROOKS !!! ITS ALL BS !!
INFLATED INTERNET USAGE AMOUNTS THAT ARENT EVEN FEASIBLE !!!!!!!!
OVER AND OVER AND OVER AND OVER AGAIN !!!!!!!
I WROTE THE FOLLOWING TO MEDIACOM. On 6/2/17 I called MEDIACOM customer service line @4:51/6:51 pm and talked to "Shaunice" who I can only described as condescending and even said so to her. I asked that they review the recording. I am gone most of the year working for the Government and family live in the residence where MEDIACOM provides service. My inquiry was regarding the recent increase in the bill. Unquestionably this conversation will directly effect my continued service with Mediacom. Ostensibly she called me a liar and apparently is ill informed as to what services you have provided and are currently providing.
Originally (and please check the recording) I talked to a gentlemen who sounded like an indian accent who I was led to believe was from India who convinced me to subscribe to a promotion of a in-house phone and 100mbps service. I HAVE NEVER RECEIVED CLOSE TO 100MBPS SERVICE and if you check the records - complained several times when it wasn't even 10-15 mbps. Additionally he told me my rates would NEVER go up if I accepted the offer. A little over a year ago I talked to someone who "Shaunice" says made a note that my rates would go up after one year and that I agreed to a CONTRACT. I was also unaware of the alleged "CONTRACT" and the rate increase. If this is the case why do I not get the 100mbps or even close to it. Generally I get below 50mbps on a consistent basis and in the evening hours it drops below 20!
I have to ask why is it that loyal customers have to pay higher rates and by the way after talking to "Shaunice" who advised as such I found on-line lower rates than what she told me they were!
Her attitude changed my whole perspective on MEDIACOM and you probably here more than a million times a year "...I'm going to talk to my attorney..." but rest assured that is my intent. I feel very mis-lead and as a loyal customer for over 7 years - very much taken advantage of in many ways. It is apparent in our area that MEDICOM has a monopoly on the internet service so I feel compelled to file a complaint with the Federal Communications Commission and the Iowa Commerce Commission and Attorney Generals Office. That conversation with "Shaunice" turned what could have been a more favorable outcome for both parties into a very angry customer who feels compelled to even seek a legal firm to bring a class action suite not unlike the thousands of other customers I found who have files complaints in different forums. I have to wonder why MEDIACOM has the lowest rating in "Consumer Affairs" and you continue to conduct business they way you do! I am with the understanding that Mr. Tom Larsen, Mediacom Group's vice president of legal and public affairs - Mediacom, % Legal Department, 1 Mediacom Way, Mediacom Park, NY 10918 is the contact person and the person who can accept service. I will await your response before proceeding.
Mediacom is a big time rip off. Haven't done anything different this last month than usual and they are trying to tell me I am over my usage data for internet. This is in home internet not cell phone data. First off all why is there a set usage on in home internet? It's in the fine print that you can't read on the contract so just be ware. Switching to different company asap. I'll never use this company again as long as I live. Bunch of crooks
I have never been so upset in my life with the poor customer service of this company. My internet hasn't been right since they installed it. If the technicians show up on time, they never know what they are doing and are guessing half the time. If they decide not to show up, they lie about calling. This is not an accusation...its a fact. I had an appointment today between 1-5. The technician never called, never showed up. At 5:15 I called Mediacom to find out where he was, at 535 I got a phone call I couldn't answer because I was on hold. I was then told that they had tried to call twice (LIES!) and that now I couldn't be seen for the internet issue I have been trying to get cleared up since they installed it. Additionally, they keep trying to hang an overdue bill on me that doesn't exist. Every time I get notified, I call and get told that its a mistake, but then I called again or told I can't do something because of this overdue bill. How after three weeks of a billing cycle do I have an overdue bill? Why does no one at Mediacom know what they are doing. It ties my stomach in knots just talking to these people. Delete my post if you want too but I will be complaining every where I can until I can get some competent service or until I can find someone that actually appreciated their customers because it is clear that Mediacom DOES NOT!
I have been with mediacom for 21 years have always had problems after having problems for 4 months straight and nothing getting done i canceled the service. They sent me 5 labels to send all my equipment back which I did. it was recieved and signed june 9th 12:03 by hawker at mediacom warehouse. now they say i owe them 3 adaptors at $100.00 a piece. well after calling mediacom 7 times about this one guy finially researched it and found out that they do not have a signuature from me that i ever recieved the 3 adaptors. NO KIDDING i can't return something i never got. well they stil are charging me for them and it will soon go to collections. i have tried and tried and tried to get this cleared up and all mediacom customer service and managers say is they will get back to me and they never do i just keep getting billed.