Seller Beware ! Im a recent seller and i was unfortunatly fooled by all of the good reviews i found regarding this company . I will definately update this review as my concerns are handled but where it stands it looks like Im going to have to contact the BBB to get a resolution Major issues ive encountered - the 2 person team they sent to my home got reduced to 1 person because a larger job came in. - they never send you a clear contract or terms of the sale or fees - they say their team will re lot things as they see necessary for a successful sale .This is important because on top of everything else there's a $10 per lot minimum , so it raises a huge integrity issue when all of a sudden the things you've sorted into lots are spread into 200-plus lots that underform during the auction and YOU the seller end up paying the difference per lot to maxsold ex. Lot sells for $2 you pay maxsold the $8 and they get the whole $2 from the sale. - they sent me an incomplete catalog to approve. So basically the catalog editing is your chance as a seller to fix anything before the auction . My initial catalog was missing like 140 of the lots . then i was sent an updated one mere hours before it needed to be completed . many of the few important descriptions i had added were never put into the descriptions .ex. my gucci bag lot with designer shoes was sold as " tablet cases purses in a suitcase" This example is particularly unsettling because it was literally one of the only lots that I had mentioned specifically to the maxsold team members and was listed on the sheet where any high dollar items are mentioned for the person doing the descriptions . I'm sorry but I have to give this one a lol - - they lie about the sell through percentage . This was weird to me because according to the client tracking and to the staff from the pickup 100% of my lots had bids when they very obviously did not...I dont know what else to say about this ..it's hard to get 100% wrong. - customer service was a HUGE disappointment and requests to contact me were blatently ignored. Ex. through self advertising it had come to my attention from several potential bidders that the site was not working for iPhone users nothing showed up under all auctions nothing showed up when you searched by location there was no way to even find my auction when I contacted support and they trouble shooted me through some simple browser steps there was still no access to current auctions . I tried this with three different iPhones and got the same result amazingly this really is one of the least of my concerns . although i found the fact that support just stopped responding in the middle of troubleshooting was a bit ..um..unsupportive. But the kicker is this. So apparently if you are anywhere in the U.S. and hire Maxsold to handle your sale then you have ONE memeber of management who you will need to contact for such grievences and be aware that this current person is not only impossible to contact by phone nor calls you back and is practically unresponsive to emails and unwilling to honor the service gaurentee by Maxsold CEO . Bottom line - I have a big problem when a company has head management in place that has a "too bad so sad" attitude towards their clients and.. very importantly.. their clients money. This is the last kind of attitude you want when entrusting a company to manage the fate of you or your loved ones estate and personal belongings. As it stands i first contacted Maxsold at the end of July . My auction ended on aug 23. And as of Sept 23 . i have recieved $178 for an auction that made a $1901. Do that math... and have yet to get a response back from from the company since i sent them the "details" they "were waiting for to resolve my issue " a week ago.
The attached emails speak for itself. As to today 7/19/2017, I have NO REPLY. This is not a way to conduct business. From the emails, it appears that after the person in charge discovered the reason for the problem apologized for the problem created and allowed me to continue as a member. Later, for some unknown reason, changed their mind but still I should have been notified that the decision had been reversed. No such thing. Let this be a notice to all.
[ The following are the emails that were sent back and forth between MaxSold and myself. ]
I need an explanation of the action below.
Your request (#145957) has been solved. To reopen this request, simply reply to this email.
Patti (MaxSold) Jul 6, 13:40 EDT Jul 6, 13:40 EDT Hello - You are blacklisted for non payment of goods - a breach of the terms and conditions when placing a bid is that you agree to pay and pickup the items. You did neither and for that you were blacklisted.
Your request (#144644) has been solved. To reopen this request, simply reply to this email.
Patti (MaxSold) Jun 28, 10:21 EDT Jun 28, 10:21 EDT
Hello XXXXXXX,
I do apologize for the issues surrounding this auction. The information regarding pickup and difficulties for the site were not disclosed by the seller until days before the sale was closing. I have reinstated your account. Thank you
To add additional comments, simply reply to this email.
XXXXX, Jun 24, 18:42 EDT Jun 24, 18:42 EDT
I did not correct this mistake BECAUSE you did not tell of the difficulty collecting the items until the end of the campaign. If it had been stated in the beginning,(it was known at that time,) I would not have participated.
MaxSold Reviews
Seller Beware ! Im a recent seller and i was unfortunatly fooled by all of the good reviews i found regarding this company . I will definately update this review as my concerns are handled but where it stands it looks like Im going to have to contact the BBB to get a resolution Major issues ive encountered - the 2 person team they sent to my home got reduced to 1 person because a larger job came in. - they never send you a clear contract or terms of the sale or fees - they say their team will re lot things as they see necessary for a successful sale .This is important because on top of everything else there's a $10 per lot minimum , so it raises a huge integrity issue when all of a sudden the things you've sorted into lots are spread into 200-plus lots that underform during the auction and YOU the seller end up paying the difference per lot to maxsold ex. Lot sells for $2 you pay maxsold the $8 and they get the whole $2 from the sale. - they sent me an incomplete catalog to approve. So basically the catalog editing is your chance as a seller to fix anything before the auction . My initial catalog was missing like 140 of the lots . then i was sent an updated one mere hours before it needed to be completed . many of the few important descriptions i had added were never put into the descriptions .ex. my gucci bag lot with designer shoes was sold as " tablet cases purses in a suitcase" This example is particularly unsettling because it was literally one of the only lots that I had mentioned specifically to the maxsold team members and was listed on the sheet where any high dollar items are mentioned for the person doing the descriptions . I'm sorry but I have to give this one a lol - - they lie about the sell through percentage . This was weird to me because according to the client tracking and to the staff from the pickup 100% of my lots had bids when they very obviously did not...I dont know what else to say about this ..it's hard to get 100% wrong. - customer service was a HUGE disappointment and requests to contact me were blatently ignored. Ex. through self advertising it had come to my attention from several potential bidders that the site was not working for iPhone users nothing showed up under all auctions nothing showed up when you searched by location there was no way to even find my auction when I contacted support and they trouble shooted me through some simple browser steps there was still no access to current auctions . I tried this with three different iPhones and got the same result amazingly this really is one of the least of my concerns . although i found the fact that support just stopped responding in the middle of troubleshooting was a bit ..um..unsupportive. But the kicker is this. So apparently if you are anywhere in the U.S. and hire Maxsold to handle your sale then you have ONE memeber of management who you will need to contact for such grievences and be aware that this current person is not only impossible to contact by phone nor calls you back and is practically unresponsive to emails and unwilling to honor the service gaurentee by Maxsold CEO . Bottom line - I have a big problem when a company has head management in place that has a "too bad so sad" attitude towards their clients and.. very importantly.. their clients money. This is the last kind of attitude you want when entrusting a company to manage the fate of you or your loved ones estate and personal belongings. As it stands i first contacted Maxsold at the end of July . My auction ended on aug 23. And as of Sept 23 . i have recieved $178 for an auction that made a $1901. Do that math... and have yet to get a response back from from the company since i sent them the "details" they "were waiting for to resolve my issue " a week ago.
The attached emails speak for itself. As to today 7/19/2017, I have NO REPLY. This is not a way to conduct business. From the emails, it appears that after the person in charge discovered the reason for the problem apologized for the problem created and allowed me to continue as a member. Later, for some unknown reason, changed their mind but still I should have been notified that the decision had been reversed. No such thing. Let this be a notice to all.
[ The following are the emails that were sent back and forth between MaxSold and myself. ]
I need an explanation of the action below.
Your request (#145957) has been solved. To reopen this request, simply reply to this email.
Patti (MaxSold) Jul 6, 13:40 EDT Jul 6, 13:40 EDT Hello - You are blacklisted for non payment of goods - a breach of the terms and conditions when placing a bid is that you agree to pay and pickup the items. You did neither and for that you were blacklisted.
Regards
Director of Operations MaxSold Inc.
[email protected] www.maxsold.com
Your request (#144644) has been solved. To reopen this request, simply reply to this email.
Patti (MaxSold) Jun 28, 10:21 EDT Jun 28, 10:21 EDT
Hello XXXXXXX,
I do apologize for the issues surrounding this auction. The information regarding pickup and difficulties for the site were not disclosed by the seller until days before the sale was closing. I have reinstated your account. Thank you
Patti Ridlon
Director of Operations
MaxSold Inc. [email protected]
www.maxsold.com
Brinson3 Jun 27, 16:28 EDT
Jun 27, 16:28 EDT
-----------------------------------------------------------------------------
To add additional comments, simply reply to this email.
XXXXX, Jun 24, 18:42 EDT Jun 24, 18:42 EDT
I did not correct this mistake BECAUSE you did not tell of the difficulty collecting the items until the end of the campaign. If it had been stated in the beginning,(it was known at that time,) I would not have participated.