Do not buy a car here they will sell you junk, blame you for whatever problem the car has then give you the run around when it comes to scheduling repairs. I purchased a car here in May 2023 and almost immediately the check engine light comes on. I returned to the dealer and told the sale person Peter about the problem and right away Peter connects the car up to a small diagnostic machine and declares the problem to be a “FAULTY GAS CAP” then states he would look for a replacement cap. Fast forward a few weeks later and still no gas cap, the check engine light comes on again, so I return to the dealer Peter checks the car and AGAIN states it’s a gas cap issue and that he is still looking for a replacement cap.
So, after waiting more than a month for the supposed fix I am driving just a few miles from home and every single warning light this car has comes on, so I go into my local car service, and they tell me that I have a blown head gasket and that engine oil is mixing with the coolant in my vehicle. I called Peter at Max Motors and told him the problem; I sent Peter the report from the car repair service, and he told me to bring the car in. I brought the car to him, and he confirms the broken head gaskets. Peter says that he will find out what it costs to repair the car and work with me on the cost to repair it.
Wait What!!! Work with me on the cost to repair a car you sold me that should have never been on the road AS IS and was not sold as road worthy.
So, I waited a few days for Peter to call back and of course HE DOESN’T so I call him and yup he gives me the old “Hey I caught COVID and haven't been to work” so at this point I know these guys are trying to scam me. Peter then passes me off to his manager named John who right away tires to blame me for the cars problems as well so of course we talk, and I thought we had come to some agreement on trying to resolve my car issue which turned out to be more scammy behavior. After two conversations with him in which I told him that I could not get to work, doctors’ appointments or even the grocery store Johns reply was “Well can’t you take a taxi to work or get a ride from someone else?” John then proceeds to say that he has also caught COVID and shut down his business until next Tuesday September 26, 2023, and that he cannot get a quote to fix the vehicle or help me at all until then. There is no way this guy shut down for over a week!
I even asked John did he expect me to believe that in the short span of 3 months that a vehicle would develop a cracked head gasket and faulty coolant leak system, especially when I only drive the car 12 miles to and from work with local trips. I have less than 500 miles on this car from May to September!
In short instead of owning up to selling people JUNK and trying to resolve the repair issues in favor of your customer or client, you guys simply blame your customer, hide behind fake COVID claims (who even does that anymore) or simply lie about the extent of your mechanics ability to make these cars road worthy. I will be taking my complaints to the State of Hawaii, the Department of Transportation, and any other permit or licensing source to have these guys sanctioned. Stop costing hard working people money and time – Do the right thing Peter and Jon!
Max Motors, LLC Reviews
Do not buy a car here they will sell you junk, blame you for whatever problem the car has then give you the run around when it comes to scheduling repairs. I purchased a car here in May 2023 and almost immediately the check engine light comes on. I returned to the dealer and told the sale person Peter about the problem and right away Peter connects the car up to a small diagnostic machine and declares the problem to be a “FAULTY GAS CAP” then states he would look for a replacement cap. Fast forward a few weeks later and still no gas cap, the check engine light comes on again, so I return to the dealer Peter checks the car and AGAIN states it’s a gas cap issue and that he is still looking for a replacement cap.
So, after waiting more than a month for the supposed fix I am driving just a few miles from home and every single warning light this car has comes on, so I go into my local car service, and they tell me that I have a blown head gasket and that engine oil is mixing with the coolant in my vehicle. I called Peter at Max Motors and told him the problem; I sent Peter the report from the car repair service, and he told me to bring the car in. I brought the car to him, and he confirms the broken head gaskets. Peter says that he will find out what it costs to repair the car and work with me on the cost to repair it.
Wait What!!! Work with me on the cost to repair a car you sold me that should have never been on the road AS IS and was not sold as road worthy.
So, I waited a few days for Peter to call back and of course HE DOESN’T so I call him and yup he gives me the old “Hey I caught COVID and haven't been to work” so at this point I know these guys are trying to scam me. Peter then passes me off to his manager named John who right away tires to blame me for the cars problems as well so of course we talk, and I thought we had come to some agreement on trying to resolve my car issue which turned out to be more scammy behavior. After two conversations with him in which I told him that I could not get to work, doctors’ appointments or even the grocery store Johns reply was “Well can’t you take a taxi to work or get a ride from someone else?” John then proceeds to say that he has also caught COVID and shut down his business until next Tuesday September 26, 2023, and that he cannot get a quote to fix the vehicle or help me at all until then. There is no way this guy shut down for over a week!
I even asked John did he expect me to believe that in the short span of 3 months that a vehicle would develop a cracked head gasket and faulty coolant leak system, especially when I only drive the car 12 miles to and from work with local trips. I have less than 500 miles on this car from May to September!
In short instead of owning up to selling people JUNK and trying to resolve the repair issues in favor of your customer or client, you guys simply blame your customer, hide behind fake COVID claims (who even does that anymore) or simply lie about the extent of your mechanics ability to make these cars road worthy. I will be taking my complaints to the State of Hawaii, the Department of Transportation, and any other permit or licensing source to have these guys sanctioned. Stop costing hard working people money and time – Do the right thing Peter and Jon!