On Sunday March 26th around 1:00 PM, my daughter and I took her car to Mavis Tire on Mars Hill Rd. She told them she wanted an oil change and we left the vehicle. Took her back and left her to get her car and whn she came home was very upset. Apparently she was backing out and an employee parked a vehicle behind her and not knowing, backed into it. No major damages, but the fact remains. Her check engine light was on, which it was not when she left it and her warning backup sensor was not working, which again it was when she left it. Manager was very quick to state, "this is not our fault and we will not take care of this!"
Not only that, Mavis requires managers to take notes for, tire rotation, they did not offer, check air in tires, which they said they did, must have just missed the passanger rear at 18 LBS, check filters, brakes, shocks, struts fluid levels, which her washer fluid was empty.
Customers beware, I was a service manager for Mavis years ago and their standards of operation and customer service have fallen to new lows. I was privy to a past manager who told me thay practiced, "5 quart", which means, replace the oil filter and add one quart of oil, not change it all.
Mavis will never see my friends or my five cars again, good luck theives!
Mavis Tires & Brakes at Discount Prices on Touchton Road in Jacksonville, Florida had a "Mixup" yesterday (12-28-2021) that just turned my $2,500 quote into $185 (to solve the same problem). Of course, even given my lack of mechanical knowledge, I knew right away what was going on when they initially hit me with a $2,500 quote.
Recently, I had a "Check Engine" light go on (not long after a thorough tune-up by the well respected and highly recommended auto shop "Willards" in Jax Beach....love those guys and have been using them for over a decade, and I only wish this problem had popped up weeks ago).
A Mechanic Friend of mine (with a mobile repair business) https://www.facebook.com/PrestigiousMR/posts/1069969443360870 scanned my Honda Civic and discovered the problem was related to a P0128 code, which involved the thermostat and the temperature censor. He suggested I take it to a shop and have them replace both and he estimated a charge of $150.
So I took it to Mavis, an auto shop who has been good to me in the past. I immediately notice there are new people working who I've never seen before. I think nothing of it, drop my car off and explain to them the details passed on to me. A few hours later, the gentleman who was working with me called me around lunchtime. He tells me the original quote was $2,500, but he was able to get it down to $2,100 for me LOL! How generous.
That conversation didn't last long. I immediately consulted with my friend who advised me that this sounded like Robbery and to pickup my car. I agreed and I was already onboard with this advice.
So I call the guy back and tell him I'll be picking up my car and that I would like a full itemized breakdown of their assessment. He started to sound uneasy. He then told me that was fine but there was a $129 diagnostic fee. If this were a legitimate circumstance I would have no problem paying any reasonable amount. But this felt like a scam. He then said he could work down the diagnostic fee. (I paid ZERO).
I return to the shop and I see a man sitting in front of the TV. I asked him if he worked there, and he said no. So I told him to be cautious with these guys as I felt like they were conning me. The man told me he was starting to sense similar feelings from his own situation.
A few of the employees returned and I confronted them as to why they were charging me nearly 1,400% more than was required to fix my issue. With other customers in the room listening, the man argued with me, seemingly offended that I would doubt their diagnostic report, and then he called someone, allegedly at an auto shop, to confirm over the phone the cost of the repairs. I giggled and said this phone call was meaningless to me, and that I was only concerned with his printed assessment. I told him he tried to bluff the wrong guy and that I would be getting a 2nd opinion and would post the results in publicly visible review forums. I then demanded my car be prepped for my departure and that I didn't have all day as they had wasted enough my time!
I went home. Not even 10 minutes later I get a call from the guy apologizing that there was a "mixup" with another quote (what a coincidence!) and that my actual quote was only $185. I literally laughed and hung up. He then called me back again 5 minutes later to attempt to explain the situation again. I suggested he email me the fine details of the mixup (that would be auditable) and he declined stating that he was telling me over the phone. I again laughed and said I was no longer interested in this conversation and sent him to the dial tone.
Do any of you actually believe these guys had a "mixup" that massive? And, in addition, do you believe that if I had paid the $2,100 that they wouldn't have taken it all way to the bank?
In my opinion, based on conversations with others (and literally this guy's own admission), I no longer trust Mason Tires and Brakes on Touchton Road to be a legitimate and respectable auto shop. Take your vehicle there at your own risk.
Mavis Tires & Brakes Reviews
On Sunday March 26th around 1:00 PM, my daughter and I took her car to Mavis Tire on Mars Hill Rd. She told them she wanted an oil change and we left the vehicle. Took her back and left her to get her car and whn she came home was very upset. Apparently she was backing out and an employee parked a vehicle behind her and not knowing, backed into it. No major damages, but the fact remains. Her check engine light was on, which it was not when she left it and her warning backup sensor was not working, which again it was when she left it. Manager was very quick to state, "this is not our fault and we will not take care of this!"
Not only that, Mavis requires managers to take notes for, tire rotation, they did not offer, check air in tires, which they said they did, must have just missed the passanger rear at 18 LBS, check filters, brakes, shocks, struts fluid levels, which her washer fluid was empty.
Customers beware, I was a service manager for Mavis years ago and their standards of operation and customer service have fallen to new lows. I was privy to a past manager who told me thay practiced, "5 quart", which means, replace the oil filter and add one quart of oil, not change it all.
Mavis will never see my friends or my five cars again, good luck theives!
Mavis Tires & Brakes at Discount Prices on Touchton Road in Jacksonville, Florida had a "Mixup" yesterday (12-28-2021) that just turned my $2,500 quote into $185 (to solve the same problem). Of course, even given my lack of mechanical knowledge, I knew right away what was going on when they initially hit me with a $2,500 quote.
Recently, I had a "Check Engine" light go on (not long after a thorough tune-up by the well respected and highly recommended auto shop "Willards" in Jax Beach....love those guys and have been using them for over a decade, and I only wish this problem had popped up weeks ago).
A Mechanic Friend of mine (with a mobile repair business) https://www.facebook.com/PrestigiousMR/posts/1069969443360870 scanned my Honda Civic and discovered the problem was related to a P0128 code, which involved the thermostat and the temperature censor. He suggested I take it to a shop and have them replace both and he estimated a charge of $150.
So I took it to Mavis, an auto shop who has been good to me in the past. I immediately notice there are new people working who I've never seen before. I think nothing of it, drop my car off and explain to them the details passed on to me. A few hours later, the gentleman who was working with me called me around lunchtime. He tells me the original quote was $2,500, but he was able to get it down to $2,100 for me LOL! How generous.
That conversation didn't last long. I immediately consulted with my friend who advised me that this sounded like Robbery and to pickup my car. I agreed and I was already onboard with this advice.
So I call the guy back and tell him I'll be picking up my car and that I would like a full itemized breakdown of their assessment. He started to sound uneasy. He then told me that was fine but there was a $129 diagnostic fee. If this were a legitimate circumstance I would have no problem paying any reasonable amount. But this felt like a scam. He then said he could work down the diagnostic fee. (I paid ZERO).
I return to the shop and I see a man sitting in front of the TV. I asked him if he worked there, and he said no. So I told him to be cautious with these guys as I felt like they were conning me. The man told me he was starting to sense similar feelings from his own situation.
A few of the employees returned and I confronted them as to why they were charging me nearly 1,400% more than was required to fix my issue. With other customers in the room listening, the man argued with me, seemingly offended that I would doubt their diagnostic report, and then he called someone, allegedly at an auto shop, to confirm over the phone the cost of the repairs. I giggled and said this phone call was meaningless to me, and that I was only concerned with his printed assessment. I told him he tried to bluff the wrong guy and that I would be getting a 2nd opinion and would post the results in publicly visible review forums. I then demanded my car be prepped for my departure and that I didn't have all day as they had wasted enough my time!
I went home. Not even 10 minutes later I get a call from the guy apologizing that there was a "mixup" with another quote (what a coincidence!) and that my actual quote was only $185. I literally laughed and hung up. He then called me back again 5 minutes later to attempt to explain the situation again. I suggested he email me the fine details of the mixup (that would be auditable) and he declined stating that he was telling me over the phone. I again laughed and said I was no longer interested in this conversation and sent him to the dial tone.
Do any of you actually believe these guys had a "mixup" that massive? And, in addition, do you believe that if I had paid the $2,100 that they wouldn't have taken it all way to the bank?
In my opinion, based on conversations with others (and literally this guy's own admission), I no longer trust Mason Tires and Brakes on Touchton Road to be a legitimate and respectable auto shop. Take your vehicle there at your own risk.