I have been waiting for a year for Mattress Marshalls Inc to come inspection my mattress for unusual deformations...Since September, 2016 I have called and been unable to get an inspection. The 1 inspector with the company is one of the worst communicators ever... They don't tell you that there is a "more than year long" waiting list to inspect your mattress... resulting in a customer calling more times and getting no information or updates on your inspection. The customer service representatives have NO CLUE... what to say about it... finally when the inspector calls back, she's the most disrespectful, dispicable individual...all she wants to say about the lack of service, communication and response from her company is that she TRAVELS...! Apparently they have no idea how to get the Job Done when it comes to managing a this type of business... I feel like I want to cancel the inspection, but I have spent too much $ to sleep on a deformed mattress!
I am trying to write this as anonymously as possible, not for my own efforts, but for reasons that will be seen below. If it were up to me, not only would my name be boldly attached, but I would be writing on the companies Facebook page, as well as any other internet source I could use, to draw attention to this individual.
In a rebuttal that the owner provided in a previous claim on this site, he states that it is not the companies job to make a determination on the product. However, no matter what your company stands for, there is a certain deceny you should represent to the public at large. You should treat people with respect and kindness. How you act represents the company.
I had an inspection done for my mattress (the results are not important), and when the inspector was finished, he went out to the parking lot of my building in his car, seemingly getting ready to go to his next stop. I was taking my trash out and saw him, and waved, when he made a phone call. Over blue tooth, I could hear his phone loud and clear, and it said "calling Larry" as it proceeded to ring. After about ten seconds of interaction, the man on the other line (presumably Larry, who from all the research I did, seems to not only be a supervisor, but he appears to be the owner of the company) began to berate the man, screaming at him so loudly that people began looking out their windows. The man turned it down on the volume, but it was still easily audible from where I was standing. I won't repeat what was said, because again, I want to protect the man in question. I'm afraid even writing this will lead to some sort of punishment for the employee but it simply cannot stand. He screamed at him for OVER six full minutes, with not a single word coming from the employees mouth. Can you imagine? Not just a supervisor, but the actual owner of the company, screaming at his own employee so harshly, that the grown man was in his car crying.
Finally, after over six minutes, the employee was able to speak. I could not hear what was saying, as his words weren't broadcast over bluetooth, but by his facial expressions, he seemed genuinly concerned, and was trying to explain something. The fact of the matter is this: even if the employee had done something wrong (which is okay, no? Are we not all human and make mistakes?), to SCREAM at your employees in such a manner is shameful and abhorent. I did my own research on the man in question, and when I called the store and told them how pleasant and polite he was, they actually said to me that they get compliments on the gentleman daily. I wrote in a Facebook group that covers a very large area and asked if anyone else had a mattress inspection done, and a few people had; they all had this gentleman. All but one of them said he was nothing but respectful and had a great attitude. Do you know what that last person said? She said that she doesn't remember him much, she was so angry with the whole process, but ended up complaining that he was rude anyways. She seemed as if she realized that wasn't exactly the nicest thing to do, but insisted that is what is done to get what you want, and "people do it all of the time."
So by all accounts that I could find, this man was nothing but a good employee. I highly doubt he did anything so awful, but if he did make a mistake, is that truly how one is to treat an employee? Someone who is working for you? Someone who has to go home to a family and face them, being treated like dog meat and feeling lower than that? I have several friends in the customer service industry, and let me tell you something, Mr. Larry: if a customer complains about an employee, every last one of them will do what they can to make the customer happy - but every last one of them will also defend their employeee and stand up for them. Anyone who works in customer service will tell you that people who are angry and are not getting what they want will act out, because as a customer, it gets attention, and the problem gets resolved. It's a shameful way of humanity, but it is the way the world works. Any manager in customer service worth anything knows that, and they will listen to a customers concerns, but also STAND BY THEIR EMPLOYEE. Even if they did something that deserves punishment, speaking to them the way I heard you speak to this man is inexcusable. I don't know what you did to punish him in addition to this interaction, but he has a family to feed, and you are threatening his livelihood by treating him the way you are. No person deserves to be spoken to that way. Especially someone who is probably loyal to you.
I intend on doing more research to find which companies you provide a service for, all of them, nationwide, and tell them this same story. I intend to make it known to consumers everywhere this same story. Everyone should know who Mattress Marshals is run by, and how they treat their employees. If you treat your own employees this way, what do you think about your customers? What do you think about your clients?
Mattress Marshals, Inc. Reviews
I have been waiting for a year for Mattress Marshalls Inc to come inspection my mattress for unusual deformations...Since September, 2016 I have called and been unable to get an inspection. The 1 inspector with the company is one of the worst communicators ever... They don't tell you that there is a "more than year long" waiting list to inspect your mattress... resulting in a customer calling more times and getting no information or updates on your inspection. The customer service representatives have NO CLUE... what to say about it... finally when the inspector calls back, she's the most disrespectful, dispicable individual...all she wants to say about the lack of service, communication and response from her company is that she TRAVELS...! Apparently they have no idea how to get the Job Done when it comes to managing a this type of business... I feel like I want to cancel the inspection, but I have spent too much $ to sleep on a deformed mattress!
I am trying to write this as anonymously as possible, not for my own efforts, but for reasons that will be seen below. If it were up to me, not only would my name be boldly attached, but I would be writing on the companies Facebook page, as well as any other internet source I could use, to draw attention to this individual.
In a rebuttal that the owner provided in a previous claim on this site, he states that it is not the companies job to make a determination on the product. However, no matter what your company stands for, there is a certain deceny you should represent to the public at large. You should treat people with respect and kindness. How you act represents the company.
I had an inspection done for my mattress (the results are not important), and when the inspector was finished, he went out to the parking lot of my building in his car, seemingly getting ready to go to his next stop. I was taking my trash out and saw him, and waved, when he made a phone call. Over blue tooth, I could hear his phone loud and clear, and it said "calling Larry" as it proceeded to ring. After about ten seconds of interaction, the man on the other line (presumably Larry, who from all the research I did, seems to not only be a supervisor, but he appears to be the owner of the company) began to berate the man, screaming at him so loudly that people began looking out their windows. The man turned it down on the volume, but it was still easily audible from where I was standing. I won't repeat what was said, because again, I want to protect the man in question. I'm afraid even writing this will lead to some sort of punishment for the employee but it simply cannot stand. He screamed at him for OVER six full minutes, with not a single word coming from the employees mouth. Can you imagine? Not just a supervisor, but the actual owner of the company, screaming at his own employee so harshly, that the grown man was in his car crying.
Finally, after over six minutes, the employee was able to speak. I could not hear what was saying, as his words weren't broadcast over bluetooth, but by his facial expressions, he seemed genuinly concerned, and was trying to explain something. The fact of the matter is this: even if the employee had done something wrong (which is okay, no? Are we not all human and make mistakes?), to SCREAM at your employees in such a manner is shameful and abhorent. I did my own research on the man in question, and when I called the store and told them how pleasant and polite he was, they actually said to me that they get compliments on the gentleman daily. I wrote in a Facebook group that covers a very large area and asked if anyone else had a mattress inspection done, and a few people had; they all had this gentleman. All but one of them said he was nothing but respectful and had a great attitude. Do you know what that last person said? She said that she doesn't remember him much, she was so angry with the whole process, but ended up complaining that he was rude anyways. She seemed as if she realized that wasn't exactly the nicest thing to do, but insisted that is what is done to get what you want, and "people do it all of the time."
So by all accounts that I could find, this man was nothing but a good employee. I highly doubt he did anything so awful, but if he did make a mistake, is that truly how one is to treat an employee? Someone who is working for you? Someone who has to go home to a family and face them, being treated like dog meat and feeling lower than that? I have several friends in the customer service industry, and let me tell you something, Mr. Larry: if a customer complains about an employee, every last one of them will do what they can to make the customer happy - but every last one of them will also defend their employeee and stand up for them. Anyone who works in customer service will tell you that people who are angry and are not getting what they want will act out, because as a customer, it gets attention, and the problem gets resolved. It's a shameful way of humanity, but it is the way the world works. Any manager in customer service worth anything knows that, and they will listen to a customers concerns, but also STAND BY THEIR EMPLOYEE. Even if they did something that deserves punishment, speaking to them the way I heard you speak to this man is inexcusable. I don't know what you did to punish him in addition to this interaction, but he has a family to feed, and you are threatening his livelihood by treating him the way you are. No person deserves to be spoken to that way. Especially someone who is probably loyal to you.
I intend on doing more research to find which companies you provide a service for, all of them, nationwide, and tell them this same story. I intend to make it known to consumers everywhere this same story. Everyone should know who Mattress Marshals is run by, and how they treat their employees. If you treat your own employees this way, what do you think about your customers? What do you think about your clients?