I am/was a customer of Matthews Archery Inc. dba Mission Archery. I received a crossbow model MXB 360 as a gift, after a short while of having the crossbow it would randomly release arrows after being loaded. I contacted Mission Archery regarding the problem of the random discharging and the dangers it posed. After providing details from the crossbow I was informed that the product was under consumer safety recall for a manufacturing defect. I was instructed to send the crossbow back due to the recall and that they would fix it or replace the crossbow. This was over a year ago and after many calls to customer service I have received various answers regarding the status of my crossbow from it would take a couple of weeks to repair, to not knowing where my crossbow was at due to a move, to complete denials that they still even have my crossbow.
To date I still have not received my original crossbow or the replacement crossbow, and I have been lied to on numerous occasions. I would strongly encourage anyone looking to patronize this business or purchase their products to reconsider. I thought that they would stand behind their product yet this is not the case at all. Search online and you will see the reputation of this company.
Mathews Archery, Inc. Reviews
I am/was a customer of Matthews Archery Inc. dba Mission Archery. I received a crossbow model MXB 360 as a gift, after a short while of having the crossbow it would randomly release arrows after being loaded. I contacted Mission Archery regarding the problem of the random discharging and the dangers it posed. After providing details from the crossbow I was informed that the product was under consumer safety recall for a manufacturing defect. I was instructed to send the crossbow back due to the recall and that they would fix it or replace the crossbow. This was over a year ago and after many calls to customer service I have received various answers regarding the status of my crossbow from it would take a couple of weeks to repair, to not knowing where my crossbow was at due to a move, to complete denials that they still even have my crossbow.
To date I still have not received my original crossbow or the replacement crossbow, and I have been lied to on numerous occasions. I would strongly encourage anyone looking to patronize this business or purchase their products to reconsider. I thought that they would stand behind their product yet this is not the case at all. Search online and you will see the reputation of this company.