Unfortunately for me it has engine problems. In order to purchase this beautiful vehicle I had to pay over $8000 in order to early terminate my current lease. I did so happily and picked up my new Ghibli- MSRP $92,000 on December 31st 2015. On day 3, the engine light went on as the car seized on a major highway in the middle of a large/busy an intersection. My adolescent son videotaped the event. I am happy to share it upon request. The car was serviced the next day by the dealer and I was assured it was a onetime occurrence due to faulty spark plugs that had now been replaced. The car remained in service for 3 days.
Once the care was returned to me, I was assured the car was safe and in addition all the other electrical issues were fixed as well. I drove the car for 3 days and once again the engine light appeared and the engine seized while in traffic on a large major highway. I immediately drove the car to Ray Catena Maserati in Ocean NJ and handed them my car where it remains for the past 2 days. I was told yesterday by the dealer that they diagnosed the problem as "engine/cylinder mis-fire" AKA engine seize. This car is 2 weeks old!!!!!
After hearing the diagnosis from the Service Technician I immediately filed a case with Maserati NA. My case # 51201. I have been in contact since purchasing the car with Mike Bellina -General Manager at Ray Catena who has been desperately trying to assist with the ongoing laundry list of issue with the vehicle and especially and most seriously with the engine problems. Today I received a call from Cara in customer care and I was told , Maserati NA can’t help any further. I was told my BRAND NEW CAR is covered under warranty and that am being forced to take this unsafe car back once Maserati corrects the problem AGAIN!!!!
The RUDE staff in Consumer Care at Maserati NA identified only by their first names (since their last names are top secret), Natalie the manager employee # NM761 and her subordinate Cara -employee CM1434 told me that Maserati will not put anything in writing to assure me the car is safe since it is not "protocol". I was told I simply need to take her word for it that the car is safe, and Maserati is committed to addressing my concerns . What a joke!!!!!
When I explained that her word the car is safe is simply not enough, I was told she will happily close my case and say I refused/declined to have Maserati repair the vehicle. Both my husband and I very clearly explained our safety concerns about THIS vehicle in particular. We explained that we want to own a Maserati but we are gravely concerned about the safety of this vehicle in particular. We spoke to the GM and at the dealer who sold us the car and he agreed that our concerns are valid. Still, Maserati NA doesn’t care. It seems to me they would rather have the car seize, cause a potential accident and apologize after the fact, rather than correct the issue now.
I refuse to take this car back and assume it is safe to drive simply because some rude Customer Service person named "Natalie" say so. Maserati NA will simply have to do better than that!!!! By the way, Natalie-the manager refused to tell me the contact name, number, or email of anyone else I could speak to above her. She held herself as the "final word" on the matter. I am hoping the barrage of emails to senior management at Maserati NA will see it differently and offer a more reasonable solution for me and the safety of my family. I sincerely hope I don’t need to take this matter to the next level.
Maserati Reviews
Unfortunately for me it has engine problems. In order to purchase this beautiful vehicle I had to pay over $8000 in order to early terminate my current lease. I did so happily and picked up my new Ghibli- MSRP $92,000 on December 31st 2015. On day 3, the engine light went on as the car seized on a major highway in the middle of a large/busy an intersection. My adolescent son videotaped the event. I am happy to share it upon request. The car was serviced the next day by the dealer and I was assured it was a onetime occurrence due to faulty spark plugs that had now been replaced. The car remained in service for 3 days.
Once the care was returned to me, I was assured the car was safe and in addition all the other electrical issues were fixed as well. I drove the car for 3 days and once again the engine light appeared and the engine seized while in traffic on a large major highway. I immediately drove the car to Ray Catena Maserati in Ocean NJ and handed them my car where it remains for the past 2 days. I was told yesterday by the dealer that they diagnosed the problem as "engine/cylinder mis-fire" AKA engine seize. This car is 2 weeks old!!!!!
After hearing the diagnosis from the Service Technician I immediately filed a case with Maserati NA. My case # 51201. I have been in contact since purchasing the car with Mike Bellina -General Manager at Ray Catena who has been desperately trying to assist with the ongoing laundry list of issue with the vehicle and especially and most seriously with the engine problems. Today I received a call from Cara in customer care and I was told , Maserati NA can’t help any further. I was told my BRAND NEW CAR is covered under warranty and that am being forced to take this unsafe car back once Maserati corrects the problem AGAIN!!!!
The RUDE staff in Consumer Care at Maserati NA identified only by their first names (since their last names are top secret), Natalie the manager employee # NM761 and her subordinate Cara -employee CM1434 told me that Maserati will not put anything in writing to assure me the car is safe since it is not "protocol". I was told I simply need to take her word for it that the car is safe, and Maserati is committed to addressing my concerns . What a joke!!!!!
When I explained that her word the car is safe is simply not enough, I was told she will happily close my case and say I refused/declined to have Maserati repair the vehicle. Both my husband and I very clearly explained our safety concerns about THIS vehicle in particular. We explained that we want to own a Maserati but we are gravely concerned about the safety of this vehicle in particular. We spoke to the GM and at the dealer who sold us the car and he agreed that our concerns are valid. Still, Maserati NA doesn’t care. It seems to me they would rather have the car seize, cause a potential accident and apologize after the fact, rather than correct the issue now.
I refuse to take this car back and assume it is safe to drive simply because some rude Customer Service person named "Natalie" say so. Maserati NA will simply have to do better than that!!!! By the way, Natalie-the manager refused to tell me the contact name, number, or email of anyone else I could speak to above her. She held herself as the "final word" on the matter. I am hoping the barrage of emails to senior management at Maserati NA will see it differently and offer a more reasonable solution for me and the safety of my family. I sincerely hope I don’t need to take this matter to the next level.