I purchased a visa gift card, which I registered on the website as always. It was working fine until I recorded refunds from two merchants who didn't have the items in stock that I had purchased. My available funds say $76.76 but now every online merchant is declining my card saying it "cannot be authorized" Thieves. They've stolen my money and I have a useless card. Do not purchase through this company.
I received a $150 visa gift card for Christmas from my cousin. It seemed every time I tried to use it, it was declined. I finally called the company and they said it had a fraud alert on it and to reactivate it, I would have to fax some items. I did this.
Called back in a week and they hadn't received it so faxed it again. I called numerous times and was told there was no response yet. Last night they told me they could n't reactivate it unless I sent them a receipt of a purchase of an item I bought at Kroger fuel on January 2 and then returned it on January 3. First of all, what kind of item would someone return? a coke, gas - crazy. They told me the store number and it was on Dixie Highway. I rarely go out that direction, but possible. However, it would not be likely that I would go back the next day and return something. They said when I returned the item it made my balance go over the amount of the card, so it must be fraud. I said, keep the $7.30 and reactivate my card and they said I had to fax them the receipts. I can not find their physical address. They told me they would escalate and I would get an answer in 24 - 64 hours, so I said, Monday, right? They said yes. I do not believe it will be favorable. So basically they have stolen this money from me. I wish I knew their address so I could report them. theBBB will not allow without an address. Who can help me
Manage Your Gift Card Reviews
I purchased a visa gift card, which I registered on the website as always. It was working fine until I recorded refunds from two merchants who didn't have the items in stock that I had purchased. My available funds say $76.76 but now every online merchant is declining my card saying it "cannot be authorized" Thieves. They've stolen my money and I have a useless card. Do not purchase through this company.
I received a $150 visa gift card for Christmas from my cousin. It seemed every time I tried to use it, it was declined. I finally called the company and they said it had a fraud alert on it and to reactivate it, I would have to fax some items. I did this.
Called back in a week and they hadn't received it so faxed it again. I called numerous times and was told there was no response yet. Last night they told me they could n't reactivate it unless I sent them a receipt of a purchase of an item I bought at Kroger fuel on January 2 and then returned it on January 3. First of all, what kind of item would someone return? a coke, gas - crazy. They told me the store number and it was on Dixie Highway. I rarely go out that direction, but possible. However, it would not be likely that I would go back the next day and return something. They said when I returned the item it made my balance go over the amount of the card, so it must be fraud. I said, keep the $7.30 and reactivate my card and they said I had to fax them the receipts. I can not find their physical address. They told me they would escalate and I would get an answer in 24 - 64 hours, so I said, Monday, right? They said yes. I do not believe it will be favorable. So basically they have stolen this money from me. I wish I knew their address so I could report them. theBBB will not allow without an address. Who can help me