We had purchased a bookcase in August 2016 from The Mallery Hall Collection company. We really liked the design of that bookcase, and we were hoping that this would be a great piece for our study.
The bookcase arrived two weeks later than promised, and to our surprise, it was packaged only in a thin layer of shrink wrap. We immediately discovered damages in multiple places. Also the shipping company refused to assemble whole bookcase. We were told that Mallery Hall never paid for full assembly, and if we want to have it assembled we have to pay extra. We had specifically requested and paid for full assembly at the time of purchase, because of the size of the bookcase. It is almost 10' wide and 8' feet high.
We contacted The Mallery Hall and complained about damages and assembly and requested to replace the damaged bookcase. We were told by Mrs. Karol Field that this is a custom piece, there is no refund and damages can be repaired.
We tried to explain that we had paid $6,500.00 for a new piece and not damaged and repaired piece. We also requested Mallery Hall to arrange full assembly of the bookcase. Mrs. Field ignored all our requests and all she did was to schedule repair company to come out and glue pieces of broken wood back together and paint the scratches. It looks pretty bad and we are stuck with damaged and repaired piece of furniture.
Mallery Hall claims that because this piece is in a "shabby chic" style made out of reclaimed wood damages were intentional and were part of the design. We provided them with pictures of raw wood showing and chipped of wood pieces hanging by a thread, which were damaged by shipping. Also the quality of the furniture it absolutely horrible. The design is nice, but the craftsmanship is very poor . It looks like somebody put it together from old palette wood in the back of the garage. It is definitely not worth the money we spend, and we know we were ripped off. Please think twice before you do business with this company.
Mallery Hall, LLC. Reviews
We had purchased a bookcase in August 2016 from The Mallery Hall Collection company. We really liked the design of that bookcase, and we were hoping that this would be a great piece for our study.
The bookcase arrived two weeks later than promised, and to our surprise, it was packaged only in a thin layer of shrink wrap. We immediately discovered damages in multiple places. Also the shipping company refused to assemble whole bookcase. We were told that Mallery Hall never paid for full assembly, and if we want to have it assembled we have to pay extra. We had specifically requested and paid for full assembly at the time of purchase, because of the size of the bookcase. It is almost 10' wide and 8' feet high.
We contacted The Mallery Hall and complained about damages and assembly and requested to replace the damaged bookcase. We were told by Mrs. Karol Field that this is a custom piece, there is no refund and damages can be repaired.
We tried to explain that we had paid $6,500.00 for a new piece and not damaged and repaired piece. We also requested Mallery Hall to arrange full assembly of the bookcase. Mrs. Field ignored all our requests and all she did was to schedule repair company to come out and glue pieces of broken wood back together and paint the scratches. It looks pretty bad and we are stuck with damaged and repaired piece of furniture.
Mallery Hall claims that because this piece is in a "shabby chic" style made out of reclaimed wood damages were intentional and were part of the design. We provided them with pictures of raw wood showing and chipped of wood pieces hanging by a thread, which were damaged by shipping. Also the quality of the furniture it absolutely horrible. The design is nice, but the craftsmanship is very poor . It looks like somebody put it together from old palette wood in the back of the garage. It is definitely not worth the money we spend, and we know we were ripped off. Please think twice before you do business with this company.