I am an extended stay guest at the Magnuson hotel on 5/24/2023 management sent a letter that was very discrimitory in nature singling out extended stay guests. The difference being extended stay pay less so keep that in mind. They want us to sign it stating ONLY the extended stay guests can not and will not use their amenities ever and various other rules and restrictions such as charging for toilet paper etc. They give one bogus reason claiming overcrowding which doesn't even make sense. This is a 2- star hotel that is usually pretty vacant even it the summer. I assure you overcrowding is not the issue and if by some rare chance it were shouldn't it come into play then?
No rules or agreements were broken to initiate this. It is extremely obvious that they view the extended stay guests as a nuisance and are trying to inconvenience us as much as possible or set these unrealistic yet oddly specific rules so they can have a reason to terminate certain guests. We are paying customers just like anybody else. It is very apparent that they do not respect or hold the extended stay guests in the same regard or that we deserve the same level of service as other guests. It is as if they are punishing us for paying less, the same guests that keep this hotel running in the winter and off season.
I was originally a short term guest and once I switched to extended stay they moved us into the dilapidated, outdated, rundown, infested, dirty extended stay building that is in a much more significant state of diteriatoion than other buildings and I am sure is in violation of many building codes and wouldn't pass an inspection. I'm trying to find out if this violates any consumer protection rights or discrimination laws. I'm sick of getting treated like s*** because I'm broke.
On November 9,2016, I checked into the Magnuson Hotel in Calumet Park,Illinois. A little after midnight when I decided to retire for the night and get some sleep, upon turning out the lights bed bugs appeared in the bed with me. I immediately jumped up got dressed and checked my bags to make sure that I wasn't taking bed bugs home with me, and I went down to the lobby. (The other person in the room made a video of the bed bugs) I told the young woman at the front desk that my room was infested with bed bugs and " I want a refund so that I could go to another hotel". Her answer to me was that she was not authorized to give refunds and I'd have to speak to the manager, " Lydia Soto". She told me that the manager was not on the premises and I would have to contact her at another time,I insisted that she call the manager and get authorization to give me my money back so that I can check into another hotel. She refused to call Lydia Soto,telling me that it was too late at night to wake her up, my answer to her was that "it's the middle of the night for me too". Then I asked her "if the building was on fire wouldn't you call her then?" And she said that she would call 911 and not call the manager. What kind of business is this that doesn't have anyone on duty to address customer issues? (I made a video of this conversation) I postponed my flight to go and see Lydia Soto the next day after checking out of the hotel that I checked into after leaving the Magnuson Hotel, again she wasn't there. So I asked the woman at the front desk to call her on the phone, Lydia Soto told the girl that it would be several more hours before she comes to the hotel, saying that she is very busy as if my time isn't valuable as well. So I asked the young woman behind the desk to let me speak to her on the phone and Lydia Soto Refused to even speak to me. If the Department of Public Health and safety were to inspect the Magnuson Hotel's rooms and find bed bug, they will shut the entire hotel down, have all of the rooms evacuated and issue tickets for every violation, which could cost your company thousands of dollars. It appears that Lydia Soto is in need of more training in customer service,I was more angry about how she treated me than I was about the bed bugs. I work very hard to earn my money, Lydia Soto doesn't know nor does she seem to care, but I want my $81.14 refunded to me and an apology.
3 months of consecutive recording since ive been year almost a year.. The city of Lansing will not comfort 150 people among 40,50 children who reside here on this hotel property. Mike Karl is not responsible but Ms Lucy is the manager up here. They have been firing, and kicking people out for knowing so much, but the problem becomes that i have numerous of videos about the water pressure and emails dating back October 2015. Today it seems like they are hiding facts. 1. These people no longer text me, or answer their phones, also ive changed my number for many reasons but probably will be kicked out after showing all these photos from 3rd floor to 4th floor. 2. Day and night, doing videos, date, timestamps or geotags will not lie and will hold up in court. 3. Everyone who paid while the main owner is on the run for embezzlement or fruad from the IRS Shoukd be reimbursed all cost for as since October 2015. 4. How fair is it to numerous of children should have to go thru this like this?
3 months of consecutive recording since ive been year almost a year.. The city of Lansing will not comfort 150 people among 40,50 children who reside here on this hotel property. Mike Karl is not responsible but Ms Lucy is the manager up here. They have been firing, and kicking people out for knowing so much, but the problem becomes that i have numerous of videos about the water pressure and emails dating back October 2015. Today it seems like they are hiding facts. 1. These people no longer text me, or answer their phones, also ive changed my number for many reasons but probably will be kicked out after showing all these photos from 3rd floor to 4th floor. 2. Day and night, doing videos, date, timestamps or geotags will not lie and will hold up in court. 3. Everyone who paid while the main owner is on the run for embezzlement or fruad from the IRS Shoukd be reimbursed all cost for as since October 2015. 4. How fair is it to numerous of children should have to go thru this like this?
Magnuson Hotels Reviews
I am an extended stay guest at the Magnuson hotel on 5/24/2023 management sent a letter that was very discrimitory in nature singling out extended stay guests. The difference being extended stay pay less so keep that in mind. They want us to sign it stating ONLY the extended stay guests can not and will not use their amenities ever and various other rules and restrictions such as charging for toilet paper etc. They give one bogus reason claiming overcrowding which doesn't even make sense. This is a 2- star hotel that is usually pretty vacant even it the summer. I assure you overcrowding is not the issue and if by some rare chance it were shouldn't it come into play then?
No rules or agreements were broken to initiate this. It is extremely obvious that they view the extended stay guests as a nuisance and are trying to inconvenience us as much as possible or set these unrealistic yet oddly specific rules so they can have a reason to terminate certain guests. We are paying customers just like anybody else. It is very apparent that they do not respect or hold the extended stay guests in the same regard or that we deserve the same level of service as other guests. It is as if they are punishing us for paying less, the same guests that keep this hotel running in the winter and off season.
I was originally a short term guest and once I switched to extended stay they moved us into the dilapidated, outdated, rundown, infested, dirty extended stay building that is in a much more significant state of diteriatoion than other buildings and I am sure is in violation of many building codes and wouldn't pass an inspection. I'm trying to find out if this violates any consumer protection rights or discrimination laws. I'm sick of getting treated like s*** because I'm broke.
On November 9,2016, I checked into the Magnuson Hotel in Calumet Park,Illinois. A little after midnight when I decided to retire for the night and get some sleep, upon turning out the lights bed bugs appeared in the bed with me. I immediately jumped up got dressed and checked my bags to make sure that I wasn't taking bed bugs home with me, and I went down to the lobby. (The other person in the room made a video of the bed bugs) I told the young woman at the front desk that my room was infested with bed bugs and " I want a refund so that I could go to another hotel". Her answer to me was that she was not authorized to give refunds and I'd have to speak to the manager, " Lydia Soto". She told me that the manager was not on the premises and I would have to contact her at another time,I insisted that she call the manager and get authorization to give me my money back so that I can check into another hotel. She refused to call Lydia Soto,telling me that it was too late at night to wake her up, my answer to her was that "it's the middle of the night for me too". Then I asked her "if the building was on fire wouldn't you call her then?" And she said that she would call 911 and not call the manager. What kind of business is this that doesn't have anyone on duty to address customer issues? (I made a video of this conversation) I postponed my flight to go and see Lydia Soto the next day after checking out of the hotel that I checked into after leaving the Magnuson Hotel, again she wasn't there. So I asked the woman at the front desk to call her on the phone, Lydia Soto told the girl that it would be several more hours before she comes to the hotel, saying that she is very busy as if my time isn't valuable as well. So I asked the young woman behind the desk to let me speak to her on the phone and Lydia Soto Refused to even speak to me. If the Department of Public Health and safety were to inspect the Magnuson Hotel's rooms and find bed bug, they will shut the entire hotel down, have all of the rooms evacuated and issue tickets for every violation, which could cost your company thousands of dollars. It appears that Lydia Soto is in need of more training in customer service,I was more angry about how she treated me than I was about the bed bugs. I work very hard to earn my money, Lydia Soto doesn't know nor does she seem to care, but I want my $81.14 refunded to me and an apology.
3 months of consecutive recording since ive been year almost a year.. The city of Lansing will not comfort 150 people among 40,50 children who reside here on this hotel property. Mike Karl is not responsible but Ms Lucy is the manager up here. They have been firing, and kicking people out for knowing so much, but the problem becomes that i have numerous of videos about the water pressure and emails dating back October 2015. Today it seems like they are hiding facts. 1. These people no longer text me, or answer their phones, also ive changed my number for many reasons but probably will be kicked out after showing all these photos from 3rd floor to 4th floor. 2. Day and night, doing videos, date, timestamps or geotags will not lie and will hold up in court. 3. Everyone who paid while the main owner is on the run for embezzlement or fruad from the IRS Shoukd be reimbursed all cost for as since October 2015. 4. How fair is it to numerous of children should have to go thru this like this?
3 months of consecutive recording since ive been year almost a year.. The city of Lansing will not comfort 150 people among 40,50 children who reside here on this hotel property. Mike Karl is not responsible but Ms Lucy is the manager up here. They have been firing, and kicking people out for knowing so much, but the problem becomes that i have numerous of videos about the water pressure and emails dating back October 2015. Today it seems like they are hiding facts. 1. These people no longer text me, or answer their phones, also ive changed my number for many reasons but probably will be kicked out after showing all these photos from 3rd floor to 4th floor. 2. Day and night, doing videos, date, timestamps or geotags will not lie and will hold up in court. 3. Everyone who paid while the main owner is on the run for embezzlement or fruad from the IRS Shoukd be reimbursed all cost for as since October 2015. 4. How fair is it to numerous of children should have to go thru this like this?