DO NOT USE THESE PEOPLE! BEWARE!!!!!! I recently relocated from Mass to Florida. I wanted my shipment expedited, therefore paid an extra $900 for a 4 to 7 consecutive shipment, shipment was guarantee no later than October 13th. I had to give 2 dates for a pick up, chose Oct. 6th and 7th, I was called by IVL on a Tuesday or Wednesday and they asked to do the pick up first thing in the AM on the 7th, I agreed. I was leaving my house on the 6th and the moving truck was outside my house! They showed a day earlier than they schedule. I let them stay and take my stuff and got a hotel for the night. No biggie...as I boarded my flight a few days later I get a call from Sean at IVL stating the truck with be delivering Wed. I take Wed off work, call and they tell me they never called and told me that...OK so I am the customer and you have my money and you show up a day early to pick up and then don't show when you say Wed., ok so we make a fuss about the inconvenience, Friday our deadline rolls around for the "expedited" delivery we paid and addtl $900 for, told movers will be there between 3-5, get a call at 1pm that they won't be here now until Monday....WHAT! I am now losing money from taking days off work, being jerked around and the customer service poor. I get a "supervisor" involved, they did nothing....I am told my items will now show Monday, I get a call Sunday night at 8pm after taking today off and it is a third party trucking company and storage unit, my stuff was dropped by IVL to a storage unit in Georgia! They are not coming now until Tuesday or Wednesday! We have been emailing and calling Madison Van lines my contact I booked with and ask what are they going to do....do we need to report our items stolen since they now have been put into hands of someone we did not have a contract with. We are not getting any emails or calls returned from Madison on the matter after they emailed us over the weekend and now they know that our stuff was transferred to another company and we are aware of it and want to be compensated for all my loss days waiting and now they hear the words authorities for "missing" truck of all our goods and now they choose not to respond. DO NOT USE THESE PEOPLE!!!!!!!!!!!!!!!!!!!!!
BEWARE!!!! Thee Guys are slick they just recently switched from IVL to Madison vanlines and if you "Google" IVL you will see why!!!
Actually at a glance it does not even look so bad 4 starts 3 stars but if you open the reviews you will see all the last 6 months was 1 star!!! Real review's see these "Scammers" like Joshua Morales (see o BBB president) Plus NR No Raing on te BBB just a bunch of fake reviews from these guys who mae up hundreds of fake 5 star review's (that's how they got me) MR Alen!!!! BS aRTist!!!!! they look too good too be teue oline but look close all thir reviews are all the same day or a day apart they are THE WORST!!!
I was "ESTIMATED" based on a full inventory i went over and had 2 extra boxes when i was picked up but my move went from $3200.00 to $7000.00!!!!!! Yes $7000.00 over double what he "Promised" wou;d be the price and then took tem 20 days t deliver a 600 mile nove which was told 3-5 day's so i had NOTING FOR ME OR MY 3 YR OLD TO SLEEP ON!!! They just said "well you coud get an air mattress for a cheap price an we will pay for half of it!!!!!
Are you kidding me!!! they ruined my mattress (soaking we) and lost my 75" flat sceen (so convient) and then tod me i wuld get $36.00!!!!! for my $1700.00 TV!! thy said bcause i did not take out extra insurance its .60c per LB and my tv show's it weighed 60LBS!!! this si disgusting and im seeking legal advise (STAY AWAY FROM THESE CROOKS MADISON VANLINES MARGAE FL/AKA IVL (INTERNATIONAL VAN LINES NR EITHER ON THE BBB)
My wife and I were planning a cross country move from Virginia to California. Unfortunately for us, we chose International Van Lines (IVL) International Van Lines (IVL) now called Madison Van Lines to move us across country.
They are liars when they say that they use their own moving trucks to move you. They don't. Here is a quote from Ryan, our relocation “expert” from IVL in an email “This move will be handled by OUR MOVERS, OUR TRUCKS, IVL the whole way through”. When they finally showed up at our apartment, they came in a U-Haul already half full with someone else’s stuff.
They showed up late. We had our move scheduled for a Wednesday at 1:00pm. They showed up at 10:00pm. At 1:00am, they finally finished loading the U-Haul. They had to call in another non-IVL truck to move the rest of our stuff the next morning. After they loaded our stuff, they told me I needed to pay extra because my apartment was more than 75ft from the U-Haul which was not part of our binding contract.
After finding a place to live in California, I had difficulty in trying to get a hold of IVL as I was trying to find out exactly where our stuff was at the time. My wife and I were wandering if our stuff had been stolen. I was finally told our stuff was on its way, however this turned out to be another lie as I found out later our stuff hadn’t even made it on the truck as it was still in storage in Maryland. Their excuse was the company they used to move our stuff forgot to pick it up in Maryland. Now we were forced to stay in a hotel an additional week.
I movers called as they were getting closer to California. They told me I had to pay them in cash or they would not be able to deliver our stuff. I was under the impression from IVL when I paid for the first half of the move WITH a credit card that I could use a credit card again as I do not have that kind of money on hand in my bank. I complained to IVL and the so-called manager told me I could pay them with a credit card and they would pay the company. He said I needed to sign a credit card authorization slip and he would email it to me. He never did email the authorization to me - another lie among many. I ended up taking a credit card cash advance to pay for this.
Our stuff finally arrived at our new rental house. They came in a big huge white moving truck and they made quite a scene as they blocked people from being able to pull their cars in and out of their own driveways. I spoke to the movers and they are actually from a company in Hoboken, New Jersey. Our property was combined with other people’s stuff, so the movers had a difficult time locating our stuff in the truck. They finally moved our stuff into our new home. We checked the inventory and found that we were missing two chairs and found damage to a picture frame, two floor fans, and our $3000.00 incline trainer.
They do have a lot of positive reviews but they just got busted by Yelp for paying people to write reviews and now they have changed their business name to Madison Van lines. The positive reviews were one of the major influences in making my decision.
Madison Van Lines Reviews
HORRIBLE HORRIBLE SERVICE!
DO NOT USE THESE PEOPLE! BEWARE!!!!!! I recently relocated from Mass to Florida. I wanted my shipment expedited, therefore paid an extra $900 for a 4 to 7 consecutive shipment, shipment was guarantee no later than October 13th. I had to give 2 dates for a pick up, chose Oct. 6th and 7th, I was called by IVL on a Tuesday or Wednesday and they asked to do the pick up first thing in the AM on the 7th, I agreed. I was leaving my house on the 6th and the moving truck was outside my house! They showed a day earlier than they schedule. I let them stay and take my stuff and got a hotel for the night. No biggie...as I boarded my flight a few days later I get a call from Sean at IVL stating the truck with be delivering Wed. I take Wed off work, call and they tell me they never called and told me that...OK so I am the customer and you have my money and you show up a day early to pick up and then don't show when you say Wed., ok so we make a fuss about the inconvenience, Friday our deadline rolls around for the "expedited" delivery we paid and addtl $900 for, told movers will be there between 3-5, get a call at 1pm that they won't be here now until Monday....WHAT! I am now losing money from taking days off work, being jerked around and the customer service poor. I get a "supervisor" involved, they did nothing....I am told my items will now show Monday, I get a call Sunday night at 8pm after taking today off and it is a third party trucking company and storage unit, my stuff was dropped by IVL to a storage unit in Georgia! They are not coming now until Tuesday or Wednesday! We have been emailing and calling Madison Van lines my contact I booked with and ask what are they going to do....do we need to report our items stolen since they now have been put into hands of someone we did not have a contract with. We are not getting any emails or calls returned from Madison on the matter after they emailed us over the weekend and now they know that our stuff was transferred to another company and we are aware of it and want to be compensated for all my loss days waiting and now they hear the words authorities for "missing" truck of all our goods and now they choose not to respond. DO NOT USE THESE PEOPLE!!!!!!!!!!!!!!!!!!!!!
BEWARE!!!! Thee Guys are slick they just recently switched from IVL to Madison vanlines and if you "Google" IVL you will see why!!!
Actually at a glance it does not even look so bad 4 starts 3 stars but if you open the reviews you will see all the last 6 months was 1 star!!! Real review's see these "Scammers" like Joshua Morales (see o BBB president) Plus NR No Raing on te BBB just a bunch of fake reviews from these guys who mae up hundreds of fake 5 star review's (that's how they got me) MR Alen!!!! BS aRTist!!!!! they look too good too be teue oline but look close all thir reviews are all the same day or a day apart they are THE WORST!!!
I was "ESTIMATED" based on a full inventory i went over and had 2 extra boxes when i was picked up but my move went from $3200.00 to $7000.00!!!!!! Yes $7000.00 over double what he "Promised" wou;d be the price and then took tem 20 days t deliver a 600 mile nove which was told 3-5 day's so i had NOTING FOR ME OR MY 3 YR OLD TO SLEEP ON!!! They just said "well you coud get an air mattress for a cheap price an we will pay for half of it!!!!!
Are you kidding me!!! they ruined my mattress (soaking we) and lost my 75" flat sceen (so convient) and then tod me i wuld get $36.00!!!!! for my $1700.00 TV!! thy said bcause i did not take out extra insurance its .60c per LB and my tv show's it weighed 60LBS!!! this si disgusting and im seeking legal advise (STAY AWAY FROM THESE CROOKS MADISON VANLINES MARGAE FL/AKA IVL (INTERNATIONAL VAN LINES NR EITHER ON THE BBB)
My wife and I were planning a cross country move from Virginia to California. Unfortunately for us, we chose International Van Lines (IVL) International Van Lines (IVL) now called Madison Van Lines to move us across country.
They are liars when they say that they use their own moving trucks to move you. They don't. Here is a quote from Ryan, our relocation “expert” from IVL in an email “This move will be handled by OUR MOVERS, OUR TRUCKS, IVL the whole way through”. When they finally showed up at our apartment, they came in a U-Haul already half full with someone else’s stuff.
They showed up late. We had our move scheduled for a Wednesday at 1:00pm. They showed up at 10:00pm. At 1:00am, they finally finished loading the U-Haul. They had to call in another non-IVL truck to move the rest of our stuff the next morning. After they loaded our stuff, they told me I needed to pay extra because my apartment was more than 75ft from the U-Haul which was not part of our binding contract.
After finding a place to live in California, I had difficulty in trying to get a hold of IVL as I was trying to find out exactly where our stuff was at the time. My wife and I were wandering if our stuff had been stolen. I was finally told our stuff was on its way, however this turned out to be another lie as I found out later our stuff hadn’t even made it on the truck as it was still in storage in Maryland. Their excuse was the company they used to move our stuff forgot to pick it up in Maryland. Now we were forced to stay in a hotel an additional week.
I movers called as they were getting closer to California. They told me I had to pay them in cash or they would not be able to deliver our stuff. I was under the impression from IVL when I paid for the first half of the move WITH a credit card that I could use a credit card again as I do not have that kind of money on hand in my bank. I complained to IVL and the so-called manager told me I could pay them with a credit card and they would pay the company. He said I needed to sign a credit card authorization slip and he would email it to me. He never did email the authorization to me - another lie among many. I ended up taking a credit card cash advance to pay for this.
Our stuff finally arrived at our new rental house. They came in a big huge white moving truck and they made quite a scene as they blocked people from being able to pull their cars in and out of their own driveways. I spoke to the movers and they are actually from a company in Hoboken, New Jersey. Our property was combined with other people’s stuff, so the movers had a difficult time locating our stuff in the truck. They finally moved our stuff into our new home. We checked the inventory and found that we were missing two chairs and found damage to a picture frame, two floor fans, and our $3000.00 incline trainer.
They do have a lot of positive reviews but they just got busted by Yelp for paying people to write reviews and now they have changed their business name to Madison Van lines. The positive reviews were one of the major influences in making my decision.