I live in the UK and tried to order from these guys. For whatever reason my order could not be processed using Paypal so I tried to use my debit card. Big mistake! My Bank ' red flagged' my debit card as a fraud risk meaning I could not access funds from my account. Mad Hornets were trying to access my account to force payment for my cancelled order.
They say that if something sounds too good to be true, it probably is MM are too good to be true. Do not trust them one little bit.
I searched Google for a windshield to fit my motorcycle. madhornetsparts.com came in under everyone else. Listed every motorcycle ever made. Said it would fit my bike.
I received the windshield and it was defective, one of the sides was severely bent and would not install. So I tried calling but it goes directly to a fake voicemail account. I tried emailing no response. I went to their website tried contacting them through Facebook and their website, yup you guessed it, no response either.
I had to file a claim through PayPal to finally hear from them. I notified them that the part was defective and to please send me a return shipping label. They told me that they would give me a 30% refund and I could keep the windshield and get it repaired and sell it locally.
When I explained to them it would cost more than the 30% refund to find somebody to repair a defective part. And if I could find somebody that would repair it for the 30% refund I would have to find somebody stupid enough to buy a refurbished defective part for the same amount of money, if not more for a brand new non defective part.
It was radio silence after that. Since you can't file a claim for a defective or broken part you can only file a claim for merchandise not as described. So my claim was denied and I am stuck with a defective windshield and they still got to keep my money and not honor the 30 day money back guarantee no questions asked policy.
When I really started looking into this company I realized they are virtually ghosts there's a couple different addresses listed a couple different phone numbers that go to fake voicemails. Their Facebook is all but blank except for some generic information and of course no problem with ordering on Facebook or their main website. So I decided to check out the better Business bureau website and they are listed as a non reputable company they have 1.3 star rating and they have a grade F.
Good luck and I hope my bad luck saves you some trouble with this company in the future. When I was reading the customer complaints on the BBB website my $90 didn't seem so Grand in their scheme of things there were a lot of people on there that got scammed out of hundreds and thousands of dollars.
If I had only found this sooner! I ordered a skull brake/clutch lever set from this site. It took several weeks to get here. They looked great. My husband installed them. And I had only taken 2 short trips- less than 150 miles when I noticed as I was riding down the road the lever was broken. The next day it was found in the driveway where I was last parked. I didn’t drop my bike. No one touched it. It simply broke in half. I emailed MH & they asked if I could send a pic. I did. And I resent the same email/pics a week later after no response. They then basically said it doesn’t just break like that & here’s 10% off to order another one. NO THANKS! I will never purchase from them again. If I could, I’d post the pic that i sent them. I really liked this set & am bummed that it was crap. Looking for a new set from a reputable site now!
waiting over a month for parts and still have not got them
I ordered a head light turn signals and grips from there web site I didn't take long for them to take the money out of my account but never received the parts or a email.So I emailed them they told me to be patient and that they are on the way. I have not seen them yet.I would never order parts from these con artist they are a joke. I hope you read the reviews before ordering parts I did not bad for me. Do not order anything from these guys.
Beware of Mad Hornets.com for motorcycle parts. I ordered an engine guard and the design was faulty and not designed correctly. The company claimed they had not had problems with it before, but offered me a percentage off to make it fit. I sent pictures to show it was impossible to make the application fit and I needed to return it. They authorized the return, but it took me over a weeks to get a response confirming the receipt of the return. When I emailed that I would go to Pay Pal, they processed my return, but did not include the return shipping that they had emailed they would cover. It took me 5 emails to even get them to process the return and a e-voice message, they did not respond to any inquiry. You could not process a review on the product as once you have a return they remove you from the purchase list; how can customers really know if something really worked or not. False representation of reviews and very poor customer service. I highly warn any motorcycle riders from purchasing parts from this company.
Mad Hornets Reviews
Buyer beware
I live in the UK and tried to order from these guys. For whatever reason my order could not be processed using Paypal so I tried to use my debit card. Big mistake! My Bank ' red flagged' my debit card as a fraud risk meaning I could not access funds from my account. Mad Hornets were trying to access my account to force payment for my cancelled order.
They say that if something sounds too good to be true, it probably is MM are too good to be true. Do not trust them one little bit.
Caveat Emptor
I searched Google for a windshield to fit my motorcycle. madhornetsparts.com came in under everyone else. Listed every motorcycle ever made. Said it would fit my bike.
I received the windshield and it was defective, one of the sides was severely bent and would not install. So I tried calling but it goes directly to a fake voicemail account. I tried emailing no response. I went to their website tried contacting them through Facebook and their website, yup you guessed it, no response either.
I had to file a claim through PayPal to finally hear from them. I notified them that the part was defective and to please send me a return shipping label. They told me that they would give me a 30% refund and I could keep the windshield and get it repaired and sell it locally.
When I explained to them it would cost more than the 30% refund to find somebody to repair a defective part. And if I could find somebody that would repair it for the 30% refund I would have to find somebody stupid enough to buy a refurbished defective part for the same amount of money, if not more for a brand new non defective part.
It was radio silence after that. Since you can't file a claim for a defective or broken part you can only file a claim for merchandise not as described. So my claim was denied and I am stuck with a defective windshield and they still got to keep my money and not honor the 30 day money back guarantee no questions asked policy.
When I really started looking into this company I realized they are virtually ghosts there's a couple different addresses listed a couple different phone numbers that go to fake voicemails. Their Facebook is all but blank except for some generic information and of course no problem with ordering on Facebook or their main website. So I decided to check out the better Business bureau website and they are listed as a non reputable company they have 1.3 star rating and they have a grade F.
Good luck and I hope my bad luck saves you some trouble with this company in the future. When I was reading the customer complaints on the BBB website my $90 didn't seem so Grand in their scheme of things there were a lot of people on there that got scammed out of hundreds and thousands of dollars.
SCAM COMPANY
SCAM COMPANY THAT TAKES MONEY BUT DOES NOT SHIP OUT PARTS.
EVERYONE SHOULD WRITE A BADVREVIEW ON BBB.
THEY SUCK....
WAITING ON PARTS BAD USPS TRACKING NUMBER
I HAVE BEEN WAITING ON PARTS GOT AN EMAIL STATING A FEW DAYS. WELL A FEW DAYS GONE. NO PHONE NUMBER TO SPEAK OF!~ WTF
Buyer beware
If I had only found this sooner! I ordered a skull brake/clutch lever set from this site. It took several weeks to get here. They looked great. My husband installed them. And I had only taken 2 short trips- less than 150 miles when I noticed as I was riding down the road the lever was broken. The next day it was found in the driveway where I was last parked. I didn’t drop my bike. No one touched it. It simply broke in half. I emailed MH & they asked if I could send a pic. I did. And I resent the same email/pics a week later after no response. They then basically said it doesn’t just break like that & here’s 10% off to order another one. NO THANKS! I will never purchase from them again. If I could, I’d post the pic that i sent them. I really liked this set & am bummed that it was crap. Looking for a new set from a reputable site now!
waiting over a month for parts and still have not got them
I ordered a head light turn signals and grips from there web site I didn't take long for them to take the money out of my account but never received the parts or a email.So I emailed them they told me to be patient and that they are on the way. I have not seen them yet.I would never order parts from these con artist they are a joke. I hope you read the reviews before ordering parts I did not bad for me. Do not order anything from these guys.
Beware of Mad Hornets.com for motorcycle parts. I ordered an engine guard and the design was faulty and not designed correctly. The company claimed they had not had problems with it before, but offered me a percentage off to make it fit. I sent pictures to show it was impossible to make the application fit and I needed to return it. They authorized the return, but it took me over a weeks to get a response confirming the receipt of the return. When I emailed that I would go to Pay Pal, they processed my return, but did not include the return shipping that they had emailed they would cover. It took me 5 emails to even get them to process the return and a e-voice message, they did not respond to any inquiry. You could not process a review on the product as once you have a return they remove you from the purchase list; how can customers really know if something really worked or not. False representation of reviews and very poor customer service. I highly warn any motorcycle riders from purchasing parts from this company.