My family contracted with Luxury Pools of Michigan in September of 2016 for an in-ground liner pool. In November of 2016 the company broke ground in my yard and after putting up steel walls and pouring cement footings in December, construction ceased. Fast forward to July of 2017 and our pool is nowhere near completed and we have had to pay 80% of the total cost of the project. Greg Ibrahim the owner of Luxury Pools is a total fraud! A liner pool takes a total of 8 to 12 weeks to construct and I am at 9 month's and counting. To date we have piles of backfill all over our yard, bent steel walls, a gas line and plumbing to the filter that has not been hooked up and incomplete electrical word due to the inability of Greg Ibrahim and his crew not showing up. We have trenching all around our yard which at this point is a safety hazard and has been for several month's at this point. My husband had to fill in the trench dug in our front yard for fear someone would fall and get hurt leaving us as the homeowner responsible.
There are also many safety hazards in my back yard with no barrier around the area dug for the pool, nails left laying out and various other debris as the crew does not pick up after themselves. My husband and I have had to spend a significant ammount of time cleaning up all the pool parts, shovels, wheelbarrows, solidified bags of quickcrete and even can's of pipe sealant which is toxic and the lid was left open. As a pet owner I am horrified as this substance could have killed my dogs! In addition the crew have damaged my flower beds by throwing piping and various other debris on top of my plants. We continue to call Greg and get nothing but lies and commitments that are met maybe 5% of the time. We had our lawyer write them a letter putting them on notice that they had a little over 30 days to complete the pool or we would look to seek alternative actions.
When I brought this issue up with him, he stated to me that a letter from our lawyer was not going to motivate him to complete the project. This contactor continues to blame everyone else but himself for their inability to finish the work which is so unprofessional to complain to the customer about the crew's he employs. Luxury Pools is now operating under the name Alpha Pools and which I questioned Greg Ibrahim about this he stated that he had to change the name of the company but it in no way impacts our project or warranties once the work is done. On top of them taking our money and not doing the work we have several material breach's to the contract which include a jump rock which is not longer being manufactured. We ordered blue stairs and Greg stated he could not get them and we had to accept white ones. I was able to locate blue ones via the web so this is another lie by the company and Greg Ibrahim. Additionally your contract will state that your backfill will be limestone chips which will provide better structural integrity however, we have nothing but pea gravel and dirt. Finally to add insult to injury, my backyard is destroyed and will cost us several thousand to repair if the construction ever get's done and we have had to double the visits from our housekeeper due to the constant dirt and filth coming into the house due to the condition of the yard. Our poor dogs are always filthy are our cost of grooming has increased as well. We also ordered an outdoor bar which we are not going to have to pay the mfg. for storage as it's been over 2 months since the purchase date and we cannot take delivery since the pool is not done. We will also have to have our hardwood floors refinish from the damage alt dirt coming into the house has done to the finish. Do yourself a favor and heed all the warnings from myself and the other complaintants about this company. Do not to business with Greg Ibrahim or any company he is associated with.
My family contracted with Greg Ibrahim and Luxury Pools of Michigan in September of 2016 and gave him 10% down to start the project. They did not break ground till November of 2016 due to supposed problems with pulling our permit. They put up walls and poured footings in early December 2016. We did not see any contractors at our home to continue witht he project till May of 2016. Please not that we had to pay 80% of the project when they broke ground in November of last year. As of July 2017 my yard is still a complete mess and very minimal work has been done. They actually had to re do most of the footing as they let them sit too long. One of the contractors decided to stil on the pool wall which has caused it to bend. We have backfill all over our yard, a gas line intalled and pool heater, a pool filter and piping that is not connected and the electrician cannot complete the work till the pool builders show back up. To build a liner pool takes between 8 to 12 weeks at most. Luxury Pools broke ground over 9 month's ago and this pool is nowhere near done. Greg keeps committing that his crew's will show up and 95% of the time they do not. Debris and various other safety hazards have been left in my yard for month's at a time which my husband and I have had to clean up. People be warned: As the homeowner YOU are responsible should someone get hurt. My husband and I are going to have to fill in the trench from the gas line since Greg's people have not shown up to do so. Our attorney sent Greg a letter stating they had to get the pool done and gave the company 30 days. Greg stated he never got the letter and that would not influence him to get things done. There is always an excuse and new promises that are never fulfilled. As of July 2017 he is now operating under the name of Alpha Pools and while Greg claims the are going to finish our pool, we continue to be given empty promises and commitments.
Luxury Pools, LLC. Reviews
My family contracted with Luxury Pools of Michigan in September of 2016 for an in-ground liner pool. In November of 2016 the company broke ground in my yard and after putting up steel walls and pouring cement footings in December, construction ceased. Fast forward to July of 2017 and our pool is nowhere near completed and we have had to pay 80% of the total cost of the project. Greg Ibrahim the owner of Luxury Pools is a total fraud! A liner pool takes a total of 8 to 12 weeks to construct and I am at 9 month's and counting. To date we have piles of backfill all over our yard, bent steel walls, a gas line and plumbing to the filter that has not been hooked up and incomplete electrical word due to the inability of Greg Ibrahim and his crew not showing up. We have trenching all around our yard which at this point is a safety hazard and has been for several month's at this point. My husband had to fill in the trench dug in our front yard for fear someone would fall and get hurt leaving us as the homeowner responsible.
There are also many safety hazards in my back yard with no barrier around the area dug for the pool, nails left laying out and various other debris as the crew does not pick up after themselves. My husband and I have had to spend a significant ammount of time cleaning up all the pool parts, shovels, wheelbarrows, solidified bags of quickcrete and even can's of pipe sealant which is toxic and the lid was left open. As a pet owner I am horrified as this substance could have killed my dogs! In addition the crew have damaged my flower beds by throwing piping and various other debris on top of my plants. We continue to call Greg and get nothing but lies and commitments that are met maybe 5% of the time. We had our lawyer write them a letter putting them on notice that they had a little over 30 days to complete the pool or we would look to seek alternative actions.
When I brought this issue up with him, he stated to me that a letter from our lawyer was not going to motivate him to complete the project. This contactor continues to blame everyone else but himself for their inability to finish the work which is so unprofessional to complain to the customer about the crew's he employs. Luxury Pools is now operating under the name Alpha Pools and which I questioned Greg Ibrahim about this he stated that he had to change the name of the company but it in no way impacts our project or warranties once the work is done. On top of them taking our money and not doing the work we have several material breach's to the contract which include a jump rock which is not longer being manufactured. We ordered blue stairs and Greg stated he could not get them and we had to accept white ones. I was able to locate blue ones via the web so this is another lie by the company and Greg Ibrahim. Additionally your contract will state that your backfill will be limestone chips which will provide better structural integrity however, we have nothing but pea gravel and dirt. Finally to add insult to injury, my backyard is destroyed and will cost us several thousand to repair if the construction ever get's done and we have had to double the visits from our housekeeper due to the constant dirt and filth coming into the house due to the condition of the yard. Our poor dogs are always filthy are our cost of grooming has increased as well. We also ordered an outdoor bar which we are not going to have to pay the mfg. for storage as it's been over 2 months since the purchase date and we cannot take delivery since the pool is not done. We will also have to have our hardwood floors refinish from the damage alt dirt coming into the house has done to the finish. Do yourself a favor and heed all the warnings from myself and the other complaintants about this company. Do not to business with Greg Ibrahim or any company he is associated with.
My family contracted with Greg Ibrahim and Luxury Pools of Michigan in September of 2016 and gave him 10% down to start the project. They did not break ground till November of 2016 due to supposed problems with pulling our permit. They put up walls and poured footings in early December 2016. We did not see any contractors at our home to continue witht he project till May of 2016. Please not that we had to pay 80% of the project when they broke ground in November of last year. As of July 2017 my yard is still a complete mess and very minimal work has been done. They actually had to re do most of the footing as they let them sit too long. One of the contractors decided to stil on the pool wall which has caused it to bend. We have backfill all over our yard, a gas line intalled and pool heater, a pool filter and piping that is not connected and the electrician cannot complete the work till the pool builders show back up. To build a liner pool takes between 8 to 12 weeks at most. Luxury Pools broke ground over 9 month's ago and this pool is nowhere near done. Greg keeps committing that his crew's will show up and 95% of the time they do not. Debris and various other safety hazards have been left in my yard for month's at a time which my husband and I have had to clean up. People be warned: As the homeowner YOU are responsible should someone get hurt. My husband and I are going to have to fill in the trench from the gas line since Greg's people have not shown up to do so. Our attorney sent Greg a letter stating they had to get the pool done and gave the company 30 days. Greg stated he never got the letter and that would not influence him to get things done. There is always an excuse and new promises that are never fulfilled. As of July 2017 he is now operating under the name of Alpha Pools and while Greg claims the are going to finish our pool, we continue to be given empty promises and commitments.