So pissed about this ! I decided to splurge and get my GF luxury monogrammed sheets for Christmas. At first I thought everything was super smooth as I placed the order over the phone with a very friendly and knowledgable customer service guy…. he confirmed everything with me so I was 1000% precent confident that the order was correct. I specifically wanted the Luxor Linens Valentino Stripe 1200tc Egyptian Cotton sheets with monogramming and gift packaging
Issue 1:
Delivery was guaranteed for Dec 23rd I only got them on 26th :( understandable companies get slammed with orders for the holidays but I shouldn't have been "GUARANTEED" the delivery in this case
Issue2
The sheets in gift box on their website clearly shows their logo in gold which is whatI thought I was getting plus our initials on the pillow cases .
well I was wrong they did not look like they did on the website !
issue 3: When the sheets finally arrived they were packaged very nicely so I didn’t think much of it when the my GF opened the box she was super excited to see the sheets with our initials on them.
she immediately went to laundry room to wash them so we can get them on the bed…… long story short I noticed after the sheets were washed that they were not STRIPE as I requested but SOLID.
Luxor Linens Reviews
So pissed about this ! I decided to splurge and get my GF luxury monogrammed sheets for Christmas. At first I thought everything was super smooth as I placed the order over the phone with a very friendly and knowledgable customer service guy…. he confirmed everything with me so I was 1000% precent confident that the order was correct. I specifically wanted the Luxor Linens Valentino Stripe 1200tc Egyptian Cotton sheets with monogramming and gift packaging
Issue 1:
Delivery was guaranteed for Dec 23rd I only got them on 26th :( understandable companies get slammed with orders for the holidays but I shouldn't have been "GUARANTEED" the delivery in this case
Issue2
The sheets in gift box on their website clearly shows their logo in gold which is whatI thought I was getting plus our initials on the pillow cases .
well I was wrong they did not look like they did on the website !
Their gift box
http://www.luxorlinens.com/images/D/White_giftboxWeb-02.jpg
issue 3: When the sheets finally arrived they were packaged very nicely so I didn’t think much of it when the my GF opened the box she was super excited to see the sheets with our initials on them.
she immediately went to laundry room to wash them so we can get them on the bed…… long story short I noticed after the sheets were washed that they were not STRIPE as I requested but SOLID.
Product I ordered
http://www.luxorlinens.com/Valentino-Stripe-1200tc-Egyptian-Cotton-Sheets-Collection-p-17565.html