Order free sample of product and paid the shipping and handling. I did receive the free samples and used for about 2 weeks and wasn't impressed with product so I quit using it. But wasn't long after I receive 2 more jars of product with a bill showing they took $139.90 out of my account. I went and called that very day and was given the address to return cream to which I did. I waited about 6 weeks and called 1-800-564-1623 and spoke to CS rep who told me they received product back but it takes 50 days before I would receive refund. I waited and started calling in August and each time was told something different and each time I asked to be transferred to Supvisor was told they couldn't do that. So I called again the first week of November and was told it would be a few more days. I called on 11-12-15 and was told they tried to refund my account on August 26, 2015 was refund was refused and I need to check with my bank. I went to my back on 11-13-15 and talked to them states they have no record of such transaction. So I came home and called the company again was told they would e-mail something to take to the bank but never received anything. I also checked the address 87 Taft Ave Newburgh Ny and it's a empty building that is up for sale. I probably will not received my money back from this so called company. But I guarantee you II'm going to let anyone who will listen to stay away from from this Company and product Luxoderm e-mail address www.luxoderm.com. Rip off COMPANY!!!!!!!!
I was told that I would only be charged 4.95 for shipping instead I was charged almost 200.00. I called the company immediately they gave me a return conformation number. I paid again mor money for shipping. This happened in April of this year and have called a total of 17 times. I keep getting promises of it being processed bla.bla. I have talked to employees Joseph,Maria,Joseph a,Jose and Lea to get promises and lies. Please help.. this was advertised during the show the Doctor's.
Luxoderm Reviews
Order free sample of product and paid the shipping and handling. I did receive the free samples and used for about 2 weeks and wasn't impressed with product so I quit using it. But wasn't long after I receive 2 more jars of product with a bill showing they took $139.90 out of my account. I went and called that very day and was given the address to return cream to which I did. I waited about 6 weeks and called 1-800-564-1623 and spoke to CS rep who told me they received product back but it takes 50 days before I would receive refund. I waited and started calling in August and each time was told something different and each time I asked to be transferred to Supvisor was told they couldn't do that. So I called again the first week of November and was told it would be a few more days. I called on 11-12-15 and was told they tried to refund my account on August 26, 2015 was refund was refused and I need to check with my bank. I went to my back on 11-13-15 and talked to them states they have no record of such transaction. So I came home and called the company again was told they would e-mail something to take to the bank but never received anything. I also checked the address 87 Taft Ave Newburgh Ny and it's a empty building that is up for sale. I probably will not received my money back from this so called company. But I guarantee you II'm going to let anyone who will listen to stay away from from this Company and product Luxoderm e-mail address www.luxoderm.com. Rip off COMPANY!!!!!!!!
I was told that I would only be charged 4.95 for shipping instead I was charged almost 200.00. I called the company immediately they gave me a return conformation number. I paid again mor money for shipping. This happened in April of this year and have called a total of 17 times. I keep getting promises of it being processed bla.bla. I have talked to employees Joseph,Maria,Joseph a,Jose and Lea to get promises and lies. Please help.. this was advertised during the show the Doctor's.