I ordered a product online from Luxmaine and when it arrived it looked completely different to what was advertised online.
I sent them an email straight away and they were pretty fast with the response, They assured me the style would set in and I would achieve the curls from unit once the hair had settle. This wasn't true and I procceded to contact that and let them know I wasn't happy with the goods atwhich point they promised to send me two complimentary bundles of hair since they don't offer refund and couldn't do an exchange as I had already altered the wig unit to fit my head in my attempt to see if it would settle in and look the photo advertised online.
The wig unit also started to unravel after 2 days of wearing due to it being faulty, I did notify them when I first recieved it that it looked rough like a rushed job and once again the promissed me I would enjoy it once it had settled, I told them that it started to fall apart and I've had no response. This was back in May 2016 it is now August 2016 and I have not recieve any compilmentary bundles and they are not answering my emails or calls.
I've also done a through search and it turns out the company is fraudalent and not a legal LLC as advertised on their website and social media pages. I search the department of corporations database today and it says entity not found which means this company doesnt' exist.
LuxMaine, LLC. Reviews
I ordered a product online from Luxmaine and when it arrived it looked completely different to what was advertised online.
I sent them an email straight away and they were pretty fast with the response, They assured me the style would set in and I would achieve the curls from unit once the hair had settle. This wasn't true and I procceded to contact that and let them know I wasn't happy with the goods atwhich point they promised to send me two complimentary bundles of hair since they don't offer refund and couldn't do an exchange as I had already altered the wig unit to fit my head in my attempt to see if it would settle in and look the photo advertised online.
The wig unit also started to unravel after 2 days of wearing due to it being faulty, I did notify them when I first recieved it that it looked rough like a rushed job and once again the promissed me I would enjoy it once it had settled, I told them that it started to fall apart and I've had no response. This was back in May 2016 it is now August 2016 and I have not recieve any compilmentary bundles and they are not answering my emails or calls.
I've also done a through search and it turns out the company is fraudalent and not a legal LLC as advertised on their website and social media pages. I search the department of corporations database today and it says entity not found which means this company doesnt' exist.