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report scam| Country | United States |
| State | Florida |
| City | Palm Beach Gardens |
| Address | New Beginnings Medical, 3rd floor above Rocco's Tacos, 5090 PGA Boulevard #312 |
| Phone | 561-808-6484 |
| Website | http://www.lunabellaskincare.com/ |
Luna Bella Skin Care Reviews
alguien a quien le hayan reembolsado,please necesito contactarme para demandar o lo que sea que haya que hacer con esos ladrones..
*I do not know where the company obtained data from my credit card to debit the amount of 89 $ US and 87 $ US respectively. When my email came to me the report that the amounts had been consumed, I open the mail and see the name of Luna bella skincare, immediately I contacted the bank to talk about the situation, and had effectively debited the amounts already I said ... when reading the reports on this page, I see that many people have cheated through deceit and fallacy, the authorities should put on the radar this company .. if someone can give me the number of this company I will agradesco ,, something should be done .. I did not even ask anything or knew that there was that company and I do not know how they got my card information, so it was considered a plagiarism and robbery ... someone who has been reimbursed, please I need to contact me to sue or whatever needs to be done with those thieves.*
In October of 2017 I purchased a "free" trial of Luma Belle face cream and eye serum online where it said I would be charged only shipping and handling ($4.95 per product). I did not realize that the terms I "agreed" to were that the company would send a shipment every month, then charg my credit card the following amounts: 11/5 - $89.92, 11/6 - $84.95, 12/5 - $94.91, 12/6 - $89.90 and two more charges of approximately the same amount in January, according to my credit card company. (Notice the different, random amounts - this is strange!). I called the company on 1/19 to try to get a refund and they told me that since I had "agreed to the terms", then I was charged the amounts on my card since I did not cancel within 14 days. I said that I could send the product back and would like a full refund. The company refused to refund any amount, since they said I had agreed to their terms.
On 1/254/18, my credit card company helped to get 60% of the most recent charges refunded, but as to the remaining $359.68 that has been charged to my account, I am just out of luck. This is not the way a legitimate company should be run. If a customer is not satisfied with a product, and wants to return it for a refund, that should be how it works. I don't know how this company gets away with doing this! It is absolutely despicable, and I will tell everyone I know and I have already reached out to several local news stations to spread the word.
Luna Bella SkincareInternet USA Phone: 877-671-0074 Web: [email protected] Category: Skin Care They said it was a free trial..They call it a "free trial" in order to get you to think it's a "free sample". There is absolutely nothing clear about the purchase. There is absolutely nothing free about it. They have bled me out of close to $300. I didn't realize what was going on... and nothing you get in the mail or by email has any info about this supposed trial end date. They have told me that they will not credit me one penny of that $300 (I didn't even know I paid -let along authorize). I told them that I had the unopened mailing boxes here with unopened product inside and I'd be more than glad to return all of it (I told them that I didn't even know what was in the boxes or where they came from). They said that they don't accept returns, nor do they refund charges. I've had to cancel my credit card and file a "Fraudulent Charge Case."
I can't believe I fell for this ridiculous scam!
Lesson learned, do some Googling on the brand name before you ever purchase anything off the internet.
They call it a "free trial" in order to get you to think it's a "free sample". There is absolutely nothing clear about the purchase, but when you check the Terms & Conditions, you agree to let them charge you almost $100 after the "trial period" and nothing you get in the mail or by email has any info about this supposed trial end date. Now they won't do anything but leave me on hold for hours on end and offer me a 35% discount on another bottle. RIDICULOUS. I am so angry, I could cry. How can these people live with themselves??
I received an email one day that pretended to be a reward for my loyalty to receive a jar of free skin care for only the cost of shipping. I'm not sure now who the email prentended to be associated with (Costco or Target, a place like that which I trust and frequent and am already enrolled in their reward programs). It all happened so fast! Anyway I thought the offer for a sample of skincare for just the price of shipping seemed innocent enough (3.95). I quickly opened another winidow and looked up reveiws on Lunabella's skin care and it sounded pretty good so I bit on the offer. While I was checking out a window popped up that stated they were going to send me an additional serum for $4.95 in shipping. I grew concerned at this point because there was no way to decline the additional product without just quitting my browser and ending the whole transaction. By this point I wanted the product because it was going to be so cheap! I proceeded with the transaction at which point they tacked on one more small fee of $2.95, it showed up as RENUEYESERUM on my statement.
I don't believe I received any confirmation for the order but figured I would be seeing it soon on my porch. It showed up less than a week later and I was surprised that they were full-sized products rather than smaller sample versions. It was one jar of cream and a taller pump tube of serum. The serum comes out white and pretty much a watered down version of the cream but overall the products are fine; moisturizing and gentle. I don't have any huge complaints about the quality but knowing this company's practices I wouldn't be surprised if they aren't made unethically and with dangerous cost-cutting ingredients.
I saved the packing slip that came with the box because it had a phone number that I knew I might need as I was leery there was going to be repurcusions for accepting an offer that was too good to be true. After two weeks of using the products my credit card company sends me an email for two new charges...$97.41 and $98.41 from SOFTERBEAUTYCREAM and MYSKINSERUMSECRET. It was early morning before I was even out of bed and my blood pressure was boiling. I knew what those charges meant...the company had tricked me into signing up for some sort of recurring subscription to their overpriced goop! I flew to the phone. Luna Bella's rep picked up right away and confirmed my zip code and tried to start her spiel about how great the products were when I jumped down her throat immediately and told her that I in no way authorized those charges and I would be calling my credit card company to report them as fraudulent charges. She kept trying to talk over me while I got louder and demanded a supervisor. She said they could offer me a 30% discount and that there weren't any supervisors available. I lost my s**t even more at this point. I told her that I wasn't going to roll over and be scammed by their shyster company. I told her the charges needed to come off right now! To which she replied she could give me a 50% discount. I was fuming. I told her I would be reporting them to my credit card company as fraud. She then said I could send back the unused portion of the products for a full refund but it could take up to 30 days for that to occur. I started to consider doing that but I told her I would still be reporting the charges as fraud because they were. At that point she said that we hadn't reached a resolution since I would still be reporting them and she hung up on me.
I called my credit card company right after that angry exchange...what a soft comforting place to land! C****** O** was AMAZING!! They said that they would report the charges to the fraud dept and concurred with me that this is the type of thing this company does all the time. They did need to issue me a new card to change my acct. numbers so no more charges could be added in the future but that was a small inconvenience to block those jerks from Luna Bella. That same day there were two subscription cancellation notices from Luna Bella for the products and within 3 days the charges posted to my credit card but then two refunds were posted a couple of days after that, cancelling them out. I was so relieved and I didn't even have to go to the hassle of shipping their products back and hoping they would give me the refund. I think you have to handle that company angrily and use your credit card company as backing. There is no way I agreed to a subscription while I was ordering so they committed blatant fraud.