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report scam| Country | United States |
| State | California |
| City | Santa Ana |
| Address | 3760 W. McFadden Ave. Suite B 602 |
| Phone | 1-877-497-1088 |
| Website | https://www.luminisadvancedskincare.com/ |
Luminis Skin Serum Reviews
I sent for Angelinas trial skin care for 4.95$ After receiving the product I called to say I did not want it & to cancel me from any membership dues they may have. Today checking my credit card I see that they appropriated 400.00$ from me!!!!! I never even received any product beyond the trial sample. So they took 400.00$ without my permission & to top it off never even sent me anything!!! I am a disabled senior who lives on 900.00$ a month, I absolutely cannot afford this. I have to watch every penny,but that is besides the point. They stole from me. Not only do they need to return my money, they should be prosecuted. SHAME on you
I order the product and my credit card was charge and I paid that and then my credit card was charged $98.71 for product I never received and I disputed with my credit card company and that was that now I am receiving from DAR waterfont an attempt to collect a past due balance - I never received the product I called the company and told them that - I am not going to pay this and if they try and sue me - I want someone to do something about this fraud
I signed up for a free sample and received it. A month or so later I received billing for the product. Another month later I started receiving product and charges on my credit card. I marked the packages "refused" and "return to sender". I want to request a refund for the returned product.
Am not sure how to contact the company. Charges on my credit card are from "Youth Frenzo".
Ordered free sample skin care product from Luminis paid shipping 5.97. Following month was charged
100.00 from 2 seperate co. for a totaL OF 200.00 nowhere did it state it was going to be an auto
shippingment
Or monthly charge.
Signed up for the free trial of the youth serum (Luminis) and the eye cream (Belle Epoque), advertised per Goldie Hawn. Received free trial for $6+ in s&h, and then a month later got a notice of fraudlent activity from my credit union asking if I authorized a charge for $1.99 to Glimmerette Skin, which I did not, then it was discovered that there was a pending charge for $89.70 that will be processed on 01/16/2017, but which my bank will reimburse me for. They "pinged" my card with the $1.99 to see if it would go through and then hit me with the $89. RIDICULOUS and a SCAM!!! Worst part is, it's cost me 3 weeks of waiting for a new debit card!!!
An internet ad for face cream said order sample, pay postage only - I saw nothing about this would sign me up for quarterly shipments of this cream. But since I paid the original $5.95 shipping, I have received 2 shipments of this cream for $98.96 charged to my card. Insert says "Thanks for your order". I never ordered this stuff. It is a scam and I am sick that I fell for it. Called to cancel and held for 10 minutes then recording says experiencing high call volume.
I ordered a free trial of Luminis advanced skin care and Belle Epoque except for the $5.95 shipping fee I received the product with no notification from the companies. I checked my account today and noticed 2 withdrawals from my account for $99.01 and $99.71 since I had no information on either company I looked them up on the internet I immediately called both companies Luminis and Belle Epoque and told them they did not have my permission to take the money from my account they said when I checked the box that I was over 18 it said I had 14 days to cancel I informed them I saw no such thing they both said nothing they can do about it I told them I want my money back and I'm sending back their merchandise when I get it they said it doesn't matter I'm wasn't getting my money back . Belle Epoque offered me 35% of my money back I said I want it all back no help there Luminous advanced skin care and Belle Epoque I ordered a trial of the luminous advanced face care and the Belle Epoquefor a shipping fee of $5.95 received the product didn't make any difference. I was checking my bank account and noticed 2 withdrawals one for $99.01 and the other for $99.71 I immediately looked up their information since I received nothing from either company as to the withdrawals I called them and they both said that what I checked the box that I was over 18 it said to cancel the account in 14 days I saw nothing about the 14 day cancellation informed both luminous and Belle Epoque that they did not have permission to take money from my account and that I was going to the bank tomorrow and inform the bank that they did not have my permission to take money from my account and that I was going to get a credit from the bank the girl from luminis said that's fine the bank will take the credit back from me with a snotty attitude her name was mindy. I got the same thing from the guy Rico at Belle Epoque.
I read the fine print and knew I would be charged a monthly rate of $98 if I did not cancel. I spent 45 minutes, per product, cancelling the Luminis and an eye cream. I talked to Luminis first and did not receive a confirmation number. They charged my card and now state they don't have record of my cancellation. This company expects me to still pay a portion of this before they will stop the monthly recurring charge. It has been very difficult getting a supervisor on the phone and when you do they pretend like they don't hear you and disconnect.
Luminis Anti-Aging Facial Treatment
Belle Epoque Eye Creme
BDH*Yourthful Beauty
Zilna Eye Cream
I ordered the luminis advanced skincare sample for $1.99. They also sent a sample of belle epoque youth activating eye cream that i did not order and charged my credit card $5.94.
i checked my credit card statement on line and they also charged $6.94 that said for grocery. I then canceled my card so they could do more damage.
Luminis advertisement on computer- 8/31/16 stated TRIAL offer, but used credit card information to pay shipping cost only
On bank account statement -withdrawl of $5.95 to a Youthful Ignite in 09/02/16
HOWEVER on 10/5/16 account was debited $98.71 to YOUTHFUL IGNITE .
this is wrong on so many levels - misrepresenting product / dishonest advertising / decietful/ and product does not work
I came across an advertisement using Angelina Jolie as a representative for Luminis when browsing items on the Wish app. This advertised that you could receive a free bottle to only pay for shipping and handling. Another option popped up during the checkout process offering another free sample of Belle Epoque. Not realizing that I would be charged another shipping and handling fee, my order was processed. Only to find out that it was an initial trial and I would need to cancel before the trial was over otherwise I would be charged.
I received no email confirmation of this order and there was no packing slip for a contact in my package. I had to contact my banking institution to obtain a number only to be given another number to call. I contacted Belle Epoque first who told me that I was calling too soon to cancel and I'd need to ship the item back or wait another week to cancel. Assuming this was with the same company as Luminis, I was waiting till that date to cancel only to find that I was charged over $98.00. I contaced the customer service number for Luminis and they refused to reverse my payment so I asked to cancel the subscription only to have the rep try to offer to send me a free bottle to compensate the charges but I would be charged again in January which makes no sense why it would be a "free bottle" only if I chose to be charged again in 2 months.
She said that I would receive an email confirmation of the cancellation but I wanted her to hold until I received the confirmation as I did not receive an email confirmation on my initial order but she refused. She gave me the cancellation number. I asked if there was a corporate contact and she said no. I asked what company they work for and she refused to give me that as well. I asked her what products they sold and she said she wasn't going to give me that either. I contacted my bank to see if I can stop payment from this account and they said that they set me up on a recurring payment so the only option would be to receive a new card as they had my current card on file or just hang on to my cancellation number and dispute it if they charge my account again. No legitimate company would make someone go through this wilthout providing confirmation of the terms in which they did not. This has put me through the ringer just to cancel a subscription that I wasn't aware I even signed up for.
Ordered a free sample of anti-aging facial treatment from Luminis Advanced SkinCare online. Paid shipping costs and received two samples. One sample was an 15ml bottle of anti-aging facial treatment with the Luminis label. The other sample was youth activating eye cream with "Belle "Époque" on label. 15 days later, noticed that company charged my visa twice on same day ($99.01 and $98.71). I did not order more of their product nor does the website indicate that you need to cancel anything once you order a free sample.
I ordered a free trial of Luminis - Bella Epoque skin cream. I read carefully and nothing was said about cancelling, if you wanted no more. I had a charge of $1.98 in September, but it was from a Green Coffee, which we had never heard of. October 3rd, I had $88.99 deducted from my checking account, again from Green Coffee, and on 10/17, another $88.99 deducted. I also received another shipment of the skin cream. I'm wondering if the two are connected because no where in my statement did it say Luminis - BellaEpoque. This means, I paid for the free trial and this second shipment.
I looked on line and couldn't find a phone number, email address or a way to contact either company to talk with them about this. I want shipments stopped and my money back, with the exception of the shipment cost of $1.98, which is what they stated the free trial would cost.