I shipped my return to Luminess 1/18/2022 via UPS which should arrive to Luminess 1/21/2022. I returned home to find an email instructing me to put the RA # on the outside of the box which was not on the 30 day trial offer, and so did not do. I did put the original packing slip inside the box with the RA # written on it.
This is another problem I found during this whole process, in addition to lack of clarity with start up instructions and a lack of the means to track the original shipment which arrived USPS 1/6/2022. All other USPS shipments have had the ability to track the progress of the shipment, as does UPS, FedEX, Walmart, etc.
In addition, Luminess apparently gave my banking information to a company called EZDiscSaver who, without my authorization or knowledge, who debited my account $24.95 for merchandise I have never received. I have disputed this debit, Cancellation #5134336, but my account has not received a credit to my account.
When I called EZDiscSaver, they tracked it down to Luminess. If this is an affiliate of Luminess, please accept this notice that if there are any further charges to my account by Luminess or EZDiscSaver, there will be repercussions.
DON'T WANT TO PAY WHAT THEY ARE ASKING FOR I WAS TOLD MY PAYMENTS OF 3 WOULD BE 29.99 NOW THEY WANT 49.99
I DONT WANT ANYMORE PRODUCT FROM THEM AND THEY ARE GOING TO BE SENDING UNTIL I CANCEL NO ONE ANSWERS AND THEN WHEN SOMEONE DID THEY TOOK MY NIMBER AND SAID SOMEONE WOULD CALL ME BACK NO ONE HAS...RIP OFF NOT SAYING OR STANDING BY THEIR AGREEMENT.
You thin being charged $50 is bad. Wait a few month you will be charged a great deal more. They have charged me nearly $800 so far. Can't get them to stop stealing my money. Good luck
I found out today that Luminess is charging me over $75 a month for the next 6 months for a system they advertised as $25. I called to cancell out outshipments, but they informed me that I owed money for the system, which they said on the packing slip stated that I would owe $200 for. This was not stated anywhere on the website or in the commercial. They have my credit card in their system, so I have no way of protecting myself from these charges. I asked to return to the system--there is a satisfaction guarantee on the system. They told me I needed the all original packaging and leaflets. When I protested they told me to send it back, but if they didn't get it before a certain date, they would not refund my money.
I am hoping I can stop payment to them through my bank, but I am not optimistic. I am a pretty saavy shopper and have a good education and I feel scammed. I can only imagine how helpless others might feel when coming up against the business practices of this company.
On September 30, 2016, saw a commercial for the Luminess Airbush Professional Kit complete makeup kit, so I ordered it for my daughter, however they were advertising the product on one of my favorite Investigative channels showing Colorado on my Sattelite tellevision and it first started out for $39.95, saying it normally cost something like $199.99, but then they dropped it down to $29.95 on the next commercial then by the end of the hour it was dropped to the price of $19.95, therefore I thought well that is not bad, so I decided to order it.
I was never told that it would cost anymore than the $19.99 plus a small shipping, handling and processing (S/H/P). I thought how much could it be for that small box? When I got the makeup there was a green shipping order packing list with it. To my astonishment they tried to charge me $29.95 instead of the $19.95, but even worse they said I had to make payments starting in 45 days at the cost of $79.99 unless I call Customer Service first. I did so, on October 30th, 2016, the day after I received the package and spoke to Erica at extension 1115. She told me she would send me a "Return Authorization" which I NEVER RECEIVED via email! Therefore I called again on November 1, 2016, and spoke to Jamie and was told I would once again be sent a Return Authorization but to NO avail, NO R.A. again! I called again and was told they would mail it so I waited until November 15, 2016 and no R.A. On November 15, 2016 I called again and spoke to Porsche she too, told me she would send me a R. A. (return authorization) via email but I never received it.
I just recently tried calling again on March 30, 2017 and April 12, 2017 asking for a return authorization however on both occasions they would put me on hold and then they would hang up on me. That would really up set me!
They will continue to steal your money. There is no end in sight. They have taken nearly $1000.00 from me so far and I have not used their product nor do I want to.
I called in one late night after seeing an infomercial and thought I was getting something really neat for $19.99. Little did I know that what I received I would continue to be billed for a system costing over $300.00.
They also started sending me additional makeup and deducting money from my account unauthorized. I tried prior to the 30 day so called money back guarantee to return everything (which was still unopened) and all I could do is get a response from a so called stylist by text. By the time they had deducted 3 payments of $78. plus payments for makeup that kept getting shipped for $34.99 I went to my bank to dispute.
My bank originally gave me back the money. I had to pay to ship the machine and products back and when it was all said and done my bank ended up re-charging me for the reimbursement because they lied and stated that I went online to order and the website states the process & payments! Oh and by the way they charged me a $75.00 restocking fee for returning it! So now I'm frustrated out over $300.00 and I am sure I am just one of many like this!!
SICK UNETHICAL COMPANY! p.s The only reason my bank allowed the charges is because of specific laws and regulations they have to meet and apparently this company has found the loophole in becoming an expert in fraud.
A television add starting airing over a year ago. It claimed you could purchase their air brush for $19.99. I made the purchase by phone. Several days later, upon looking at the electronic receipt I noticed that there was going to be several installments in the next several months that I never agreed to pay. I called the company right away and told them I had never agreed to the extra payments and discover I was not the only one who was complaining since the person told me this. The clerk reasured me I would not be charged any extra, but that I would not be receiveing the make up package that they would provide if I agreed to the installments. I was OK with that and it all seemed well until 1 and 1/2 years later when I received a bill and a warning that the company was going to send me to collections. I just finished talking to a female representative that told me there was nothing she could do to stop the collection request. Remaining professional I stated the company was trying to steal from me and I would contact the better business beaureau. She hung up on me. Be aware of their deceptive advertisement.
Luminess Air Reviews
I shipped my return to Luminess 1/18/2022 via UPS which should arrive to Luminess 1/21/2022. I returned home to find an email instructing me to put the RA # on the outside of the box which was not on the 30 day trial offer, and so did not do. I did put the original packing slip inside the box with the RA # written on it.
This is another problem I found during this whole process, in addition to lack of clarity with start up instructions and a lack of the means to track the original shipment which arrived USPS 1/6/2022. All other USPS shipments have had the ability to track the progress of the shipment, as does UPS, FedEX, Walmart, etc.
In addition, Luminess apparently gave my banking information to a company called EZDiscSaver who, without my authorization or knowledge, who debited my account $24.95 for merchandise I have never received. I have disputed this debit, Cancellation #5134336, but my account has not received a credit to my account.
When I called EZDiscSaver, they tracked it down to Luminess. If this is an affiliate of Luminess, please accept this notice that if there are any further charges to my account by Luminess or EZDiscSaver, there will be repercussions.
DON'T WANT TO PAY WHAT THEY ARE ASKING FOR I WAS TOLD MY PAYMENTS OF 3 WOULD BE 29.99 NOW THEY WANT 49.99
I DONT WANT ANYMORE PRODUCT FROM THEM AND THEY ARE GOING TO BE SENDING UNTIL I CANCEL NO ONE ANSWERS AND THEN WHEN SOMEONE DID THEY TOOK MY NIMBER AND SAID SOMEONE WOULD CALL ME BACK NO ONE HAS...RIP OFF NOT SAYING OR STANDING BY THEIR AGREEMENT.
Your in for much more money
You thin being charged $50 is bad. Wait a few month you will be charged a great deal more. They have charged me nearly $800 so far. Can't get them to stop stealing my money. Good luck
I found out today that Luminess is charging me over $75 a month for the next 6 months for a system they advertised as $25. I called to cancell out outshipments, but they informed me that I owed money for the system, which they said on the packing slip stated that I would owe $200 for. This was not stated anywhere on the website or in the commercial. They have my credit card in their system, so I have no way of protecting myself from these charges. I asked to return to the system--there is a satisfaction guarantee on the system. They told me I needed the all original packaging and leaflets. When I protested they told me to send it back, but if they didn't get it before a certain date, they would not refund my money.
I am hoping I can stop payment to them through my bank, but I am not optimistic. I am a pretty saavy shopper and have a good education and I feel scammed. I can only imagine how helpless others might feel when coming up against the business practices of this company.
Good luck with that!
They won't stop charging you. My total is about$800 thus far. They make their money by stealing from us whether we want it or not
Luminess Air has taken a total of $158.51 using my visa account. I have proof they recieved the system in March. Well! This is May.
Is that all!
Consider yourself lucky. They have taken hundred more from me and won't stop!
On September 30, 2016, saw a commercial for the Luminess Airbush Professional Kit complete makeup kit, so I ordered it for my daughter, however they were advertising the product on one of my favorite Investigative channels showing Colorado on my Sattelite tellevision and it first started out for $39.95, saying it normally cost something like $199.99, but then they dropped it down to $29.95 on the next commercial then by the end of the hour it was dropped to the price of $19.95, therefore I thought well that is not bad, so I decided to order it.
I was never told that it would cost anymore than the $19.99 plus a small shipping, handling and processing (S/H/P). I thought how much could it be for that small box? When I got the makeup there was a green shipping order packing list with it. To my astonishment they tried to charge me $29.95 instead of the $19.95, but even worse they said I had to make payments starting in 45 days at the cost of $79.99 unless I call Customer Service first. I did so, on October 30th, 2016, the day after I received the package and spoke to Erica at extension 1115. She told me she would send me a "Return Authorization" which I NEVER RECEIVED via email! Therefore I called again on November 1, 2016, and spoke to Jamie and was told I would once again be sent a Return Authorization but to NO avail, NO R.A. again! I called again and was told they would mail it so I waited until November 15, 2016 and no R.A. On November 15, 2016 I called again and spoke to Porsche she too, told me she would send me a R. A. (return authorization) via email but I never received it.
I just recently tried calling again on March 30, 2017 and April 12, 2017 asking for a return authorization however on both occasions they would put me on hold and then they would hang up on me. That would really up set me!
Be prepared!
They will continue to steal your money. There is no end in sight. They have taken nearly $1000.00 from me so far and I have not used their product nor do I want to.
I called in one late night after seeing an infomercial and thought I was getting something really neat for $19.99. Little did I know that what I received I would continue to be billed for a system costing over $300.00.
They also started sending me additional makeup and deducting money from my account unauthorized. I tried prior to the 30 day so called money back guarantee to return everything (which was still unopened) and all I could do is get a response from a so called stylist by text. By the time they had deducted 3 payments of $78. plus payments for makeup that kept getting shipped for $34.99 I went to my bank to dispute.
My bank originally gave me back the money. I had to pay to ship the machine and products back and when it was all said and done my bank ended up re-charging me for the reimbursement because they lied and stated that I went online to order and the website states the process & payments! Oh and by the way they charged me a $75.00 restocking fee for returning it! So now I'm frustrated out over $300.00 and I am sure I am just one of many like this!!
SICK UNETHICAL COMPANY! p.s The only reason my bank allowed the charges is because of specific laws and regulations they have to meet and apparently this company has found the loophole in becoming an expert in fraud.
A television add starting airing over a year ago. It claimed you could purchase their air brush for $19.99. I made the purchase by phone. Several days later, upon looking at the electronic receipt I noticed that there was going to be several installments in the next several months that I never agreed to pay. I called the company right away and told them I had never agreed to the extra payments and discover I was not the only one who was complaining since the person told me this. The clerk reasured me I would not be charged any extra, but that I would not be receiveing the make up package that they would provide if I agreed to the installments. I was OK with that and it all seemed well until 1 and 1/2 years later when I received a bill and a warning that the company was going to send me to collections. I just finished talking to a female representative that told me there was nothing she could do to stop the collection request. Remaining professional I stated the company was trying to steal from me and I would contact the better business beaureau. She hung up on me. Be aware of their deceptive advertisement.