I ordered a shirt 2 sizes too large for a sewing project I'm doing. It not only is cheaply-paper would hve been better-made but it is so small, I can't even get my arm in the sleeve. The company doesn't respond to your return questions and they want you to send it back to China. It never says that on the web site. They know you wont sent it back because of the cost and are probably selling clothes to unsespecting people that don't know about this rip off.
My wife found a coat advertised on Facebook. Took link to Lulugal website. Ordered a coat for $55.46 on 12/23/16. Recieved coat on 01/06/17 from Doraville, GA. Ordered a size Small. Coat is extreemly small and doesn't fit. Qaality of coat is poor, belt fell apart and sleeves are incorrectly sown. Contacted Lulugal through their website using Live Chat which is actually emal. Asked to return coat.
Response from Lulugal:
Adminstrator At :01/09/2017 14:07:16 PM
Don’t worry about it,you can return it back. But have you review our return policy? Because i have reviews and i think it is not worthwhile for you to return according our return policy, they need to charge you the shipping fee when they send the order to u, and it is so expensive,also you should wait a long time and you should bear the shipping fee back. This is my suggestion, you can think about it : as for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. you will sell them at good price. If you trust me, i can apply some compensation for u. Of course, if you still want to return, pls tell me and i will send you the return address.
Their website states on first page: FREE SHIPPING WORLDWIDE +30DAYS RETURNS!
But their return pollicy
Satisfaction Guarantee
Your satisfaction is our priority. Lulugal provides one temporary policy, If you are unsatisfied with order (with any quality issue), please contact us within 30 days after receiving order. All clients will be offered unconditional resend or refund for orders under $50.
Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund. Shipping fee is not refundable.
Partial Refunds
We offer a refund within 3 days of receiving your return goods. The refund is about 60% of full payment customers sent. The rest money is for shipping fee when we sent items. The first step in the refund process is to contact our Customer Service.
Latest response from Lulugal:
Adminstrator At :01/11/2017 14:46:36 PM
we are located in China, if return , you need to send it back to China,so i think it is not worthwhile for u if you not return,i can apply 20% compensation for u, pls advise
Lulugal charged me twice for the same item. I had to call to have them cancel one of the charges. My items purchased were never delivered. They kept asking me to wait. The promise was to deliver within 3 weeks, then a maximum of 30 days. In the end, 45 days passed and items were never received (which they acknowledged). I asked for a refund. They offered to refud me 60% only, eventhough items were never delivered. Last, they offered me a store credit. I did not accept. If they did not deliver the origial product with a payment, why would they deliver with a store credit? I was refunded by my credit card and the bank went after them. I would advice that you do not trust them.
Lulugal.com Reviews
I ordered a shirt 2 sizes too large for a sewing project I'm doing. It not only is cheaply-paper would hve been better-made but it is so small, I can't even get my arm in the sleeve. The company doesn't respond to your return questions and they want you to send it back to China. It never says that on the web site. They know you wont sent it back because of the cost and are probably selling clothes to unsespecting people that don't know about this rip off.
My wife found a coat advertised on Facebook. Took link to Lulugal website. Ordered a coat for $55.46 on 12/23/16. Recieved coat on 01/06/17 from Doraville, GA. Ordered a size Small. Coat is extreemly small and doesn't fit. Qaality of coat is poor, belt fell apart and sleeves are incorrectly sown. Contacted Lulugal through their website using Live Chat which is actually emal. Asked to return coat.
Response from Lulugal:
Adminstrator At :01/09/2017 14:07:16 PM
Don’t worry about it,you can return it back. But have you review our return policy? Because i have reviews and i think it is not worthwhile for you to return according our return policy, they need to charge you the shipping fee when they send the order to u, and it is so expensive,also you should wait a long time and you should bear the shipping fee back. This is my suggestion, you can think about it : as for the one you received, if you really cannot wear them, I suggest giving others as a gift or selling them on line. you will sell them at good price. If you trust me, i can apply some compensation for u. Of course, if you still want to return, pls tell me and i will send you the return address.
Their website states on first page: FREE SHIPPING WORLDWIDE +30DAYS RETURNS!
But their return pollicy
Satisfaction Guarantee
Your satisfaction is our priority. Lulugal provides one temporary policy, If you are unsatisfied with order (with any quality issue), please contact us within 30 days after receiving order. All clients will be offered unconditional resend or refund for orders under $50.
Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund. Shipping fee is not refundable.
Partial Refunds
We offer a refund within 3 days of receiving your return goods. The refund is about 60% of full payment customers sent. The rest money is for shipping fee when we sent items. The first step in the refund process is to contact our Customer Service.
Latest response from Lulugal:
Adminstrator At :01/11/2017 14:46:36 PM
we are located in China, if return , you need to send it back to China,so i think it is not worthwhile for u if you not return,i can apply 20% compensation for u, pls advise
I responded requesting a full 100% refund.
Lulugal charged me twice for the same item. I had to call to have them cancel one of the charges. My items purchased were never delivered. They kept asking me to wait. The promise was to deliver within 3 weeks, then a maximum of 30 days. In the end, 45 days passed and items were never received (which they acknowledged). I asked for a refund. They offered to refud me 60% only, eventhough items were never delivered. Last, they offered me a store credit. I did not accept. If they did not deliver the origial product with a payment, why would they deliver with a store credit? I was refunded by my credit card and the bank went after them. I would advice that you do not trust them.