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Lulu.com


Country United States
State North Carolina
City Raleigh
Phone 844-212-0689
Website https://www.lulu.com/

Lulu.com Reviews

  • Dec 5, 2022

Lulu Publishing is running a Ponzi scheme. Most authors can't access their accounts, and never received royalties for sales. This company needs to be audited by the IRS, and be sentenced to prison with the Chrisely Knows Best Family, that lied to get millions of dollars from banks.

  • Oct 27, 2022

Lulu publishing is stealing authors intellectual property, the manuscripts that are uploaded to their website for the purpose of publishing books, etc. Myself and several people have been using Lulu for over ten years, then suddently, you get a vague email claiming that you are in violation of copyright infringement. They don't even tell you what book is in violation. They don't explain anything. You can't reach them by phone, email, or even their corporate mailing address. They send letters back. These people need to be investigated by the FBI. They are stealing intellectual property. I will enclose reviews from other authors.

Terence of Blacktown, Other Verified Reviewer Original review: Oct. 12, 2021

I was their customer for more than 10 years, publishing lots of books from their platform. One day, I received this accusation from them: "It has come to our attention that your Content, may be in violation of the Lulu Membership Agreement." The word "may" means that there is a possibility but not certainty of an infringement. So, what exactly was my infringement? Lulu did NOT provide any details of what my alleged infringement was. Without any specific information except for a vague accusation, how am I supposed to address the issue?

Also, they terminated my ENTIRE account. I have many other books for sale in my account. Only one of them was accused of an infringement. But now, ALL MY BOOKS were pulled. I had to ask them for the details. Then they told me that it was a trademark infringement but didn't give me any more details. So, whose trademark had I infringed upon? How am I supposed to address that trademark infringement issue? I have to ask them yet again and finally, they told me whose trademark had I infringed upon. But my ENTIRE account remained terminated and they cited the membership agreement for this decision.

Lesson: if you publish through their platform and make an inadvertent infringement mistake, they will cut you off completely with just an accusation without providing any details. You wouldn't be given the information or the chance to rectify the issue. Nevermind, if you have been a long-time customer. Nevermind, if it is only one of your many books that has the problem. They will cut you off completely without any warning, information or chance. That's their policy according to their membership agreement.

They could have:

- Gave me more specific information from the start so that I can address the infringement issue

- Pull out only the offending book instead of terminating my ENTIRE ACCOUNT.

There is no need to be so heavy-handed. AVOID Lulu Press if you are an author!

View less Helpful 11 people found this review helpful Jana of Cincinnati, OH Verified Reviewer Original review: Sept. 16, 2021

This is the only online source I've found where I can print just one copy of a book of love letters. I thought the website was easy to use, and it shipped very fast. The quality of the book is nice, the colored pictures are a little muted, but I got the book for the words, not the pictures. Very excited to give it to my husband!

Helpful Be the first one to find this review helpful L. of Xenia, OH Verified Reviewer Original review: Sept. 8, 2021

Creating and publishing a book on this site is fairly easy, and the pricing is reasonable. HOWEVER, customer support is non-existent. There is no technical support for the site either, so if you have issues, you're on your own. Even the support form is automated, so you can't get help that way either. I won't be using the site again and I certainly won't recommend it to anyone. Sorry I used it in the first place.

Helpful 15 people found this review helpful Jayy of Dothan, AL Verified Reviewer Verified Buyer Original review: April 4, 2021

Lulu had my sample books ready within 7 days. Any imperfections is on my end. Because I'm the o

  • Jan 6, 2022

This company offers self publishing to authors. Once you set up a profile, and upload your books, you are forever locked out of your website. No one will answer the phone to help you, and no one will assist you if you email them.

This company is stealing author's intellectual property, and royalties.

  • Jun 7, 2020

Lulu has been updating their website, so with Convid and everything else going on, it's understandable for things to take a little longer to process.

However, the company is not delivering with their promises, and they're not responding to consumer complaints.

In my case for example, a friend of mine purchased my book, and it was delivered internationally to her address in February.

No invoices are available, so there could have been other sales made.

it is now mid June, and I still haven't been paid.

One of the perks of publishing through Lulu is their Global Reach Program, which is free when you purchase a copy of your own book. This makes your book available on 3rd party retail sites such as Amazon. So when book sales are made via Amazon; UK, JP, IN, ect.. Indie Authors such as myself have no way of knowing, because if the book was not published directly through KDP, (Kindle Direct Publishing) Amazon says they have no way of tracking the sale.

This does not include other retailers such as Barnes and Noble or independent distributors; who could buy my book, resale it, and I'd have no way of knowing or getting paid.

  • Oct 25, 2016

I have been self-publishing with Lulu.com for around 5 years. I am an established author of 30 years standing, with over 60 titles published mainly by mainstream houses.

In October 2106 Lulu.com received a complaint from a woman who said that I had defamed her in several of my books. This is not true, but by the by.

Acting on this complaint, and without checking whether I had defamed anyone or not, Lulu sent me 40 e-mails, each of which stated that I had asked them to retire each book mentioned in the email. I had not. They then wrote to me listing seven books which had been complained about, and followed this up with an e-mail sayng my account had been suspended, and another that it had been close and that retailers had been informed to removed 40 titles over the next 6-8 weeks. This meant that they were removing 33 titles which had not been complained about.

Today, 24 October, they informed me that they are holding on to my royalties, "as happens when criminal activity is suspected". They therefore suspect ME of criminal activity when they have not investigated the contents of the books, effectively finding me guilty without a trial! This also effectively means that any Tom, d**k or Harry can complain about one of their authors, and immediately they will punish the author.

In 30 years of publishing I have never witnessed such unprofessional and unethical conduct.

David, W, United Kingdom

  • May 18, 2016

Lulu offers a volume discount encouraging to buy more books at once in increments of 30. At the same time it offers some coupon discounts and promotions. It keeps customers unaware that a volume discount will be wiped out at the checkout because they treat a volume discount (which they solisit at the beginning of the purchase) also as a promotion. To make matter worse the text of coupons is vague (for example in Mays 2016 promotion 15% OFF AND FREE MAILING it says "some restrictions apply". You could not find what kind of resrictions and there is no such option at checkout as FREE MAILING. They simply force you to pay a very high price for shipping, by eliminating the volume discount and apply a coupon discount.

I spoke with their Marketing Director on 5/17/16 and they confirmed that they are removing volume discount at the checkout while applying a coupon, so they treat volume discount they initially solicited with client as another promotion (and they do not use 2 promotions at once).

A volume discount cannot be treated as a promotion because this is an initial contractual agreement made at the beginning of the purchase, and it has been removed at the end of the purchase without client's knowledge. This brings Lulu a lot of additional income while they are shamelessly ripping off their clients. Customers, beware!

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