I was also offered a job at 23.10 an hour, Was told to pay $97 for background checks to clear, before orientation. Apparently he has a lot of birthdays, because he has one on the same day as myself as well. He included all the forms for TSA background, as well for me to look over and sign and bring to orientation.
Luthansa never loaded my suitcase from Frankfurt to EWR. The sent me a text as plane was landing that suitcase was not loaded. I made a file at airport they next flight I would receive. i haven't heard from them. Their # for lost suitcase end up Being answered by someone in South Africa. And the only thing they say for the last month is there trying to track my suitcase. According to the website they're supposed to contact me after five day should they not find the suitcase. As of date no one has called me. I filled out a form of what was in the suitcase on their website but when you press send it does not work.
I followed the instructions and I sent it via post office $65 later still no reply. Wrote to the Better Business Bureau and they reply that the case is close because I have been satisfied. Of course I never got a car and I have not gotten my suitcase either. Unable to talk to a human that actually knows what is going on.
Lufthansa sent a message to my email ( please read it below)after my reply to them back.
Lufthasa has not found my suitcase!!! So I don’t know how they are saying that they settled to the better Business bureau! My suitcase has 3 files by Lufthansa opened on tag on A3935850 suitcase.They combined files they said so there is no confusion. I’m suppose to use the file# EWR LH 70856 EWR LH 70867 closed and they say they combined with EWR LH70856 And EWR LH 70866 closed and they say they combined with EWR LH 70856 Thank you kindly, Tina
Subject: Your Feedback to Lufthansa, FB ID 34540552 BBB14696164
Reply-To: Lufthansa Customer Relations
Dear Ms. Daskalakis,
Thank you for your correspondence forward by the Better Business Bureau. We are sorry to learn of the baggage delay and damage you experienced; however we are grateful for this opportunity to address your concerns.
We apologize for the inconvenience as a result of a baggage irregularity. Luggage is normally processed with care and accuracy and the vast majority is handled without incident. Our records indicate your delayed bag claim has been settled.
We are also sorry to learn of the damage to your baggage on your recent trip. We would like to be of assistance in reimbursement for your damaged bag. Therefore, at your earliest convenience kindly forward your original receipt to our attention for review. If the original is not available an itemized credit card statement will suffice.
We appreciate having the opportunity to respond and trust the remainder of your journey was gratifying. We forward to the privilege of serving your future travel needs.
On 9/19/19 I secured a fare for an airline ticket on Lufthansa.com for $639. Fare rules stated that if I did not pay for the ticket within 48 hours I would pay $39. That same evening I paid for the ticket on Lufthansa.com using my PayPal account and received email confirmation of the transaction from PayPal.
On 9/21/19 I received an email from Lufthansa that my ticket was cancelled for lack of payment and was charged the $39. The same flight now had gone up to $1078.
I had called Customer Service to make my appeal that I had indeed gone onto their website, paid for the ticket, but they just neglected to issue the ticket. However, the toll free number was an overseas call center and they did not listen or understand and just hung up on me after a while, despite my polite manner.
Eventually, I did speak to a representative in Germany, who did understand and stated that if I had proof of my purchase that I could appeal to Lufthansa for a refund of the $39 plus the extra cost of the ticket of $439. So I did and went ahead to rebook the ticket at the price of $1078 because my daughter was also on the particular flight.
On 10/1/19 Customer Relations indicated that they were going to issue me the refund but needed to to refer "the compensation claim it to the relevant department" because his department could not "technically do a refund".
Starting on 10/24/19 after not receiving the refund, I emailed again. First they said they issued a refund on 10/4/19, which they had not. Then they stated because I was not entitiled because I had puchased an economy fare. So by that logic, that any person purchasing an economy ticket should not have the expectation that a ticket purchased on their website will actually be issued. The latest is that they are categorizing my refund request of $439 as a "rebooking fee".
All I am expectecting is that they honor the price of the original fare that I paid for on their website plus the extra $39 which they incorrectly charged me.
We missed a connecting local flight because Lufthansa was late by over 2 hours. I sent a detailed email with costs incurred. Since the reason is legitimate I had no doubts they would offer compensation for the missed flight.
Reply came 1 month later, refusing any compensation.
This is the reply from Lufthansa:
Thank you for your online feedback dated September 20, 2018. We appreciate your patience while waiting for our response.
We truly regret that you were affected by a delay on your journey to Moscow on August 7, 2018. Any change to your anticipated schedule can be stressful and your frustration under these circumstances is understandable. We sincerely apologize for the inconvenience this caused.
According to our records, flight LH 463 on August 9, 2018 was delayed due security issues. We ask for your understanding that such situations lie outside the sphere of influence of the airlines. We therefore hope for your understanding that we cannot meet your request for compensation.
Furthermore, Please be advised that we can only reimburse expenses within our scope of liability. Kindly be informed that there is no general rule of compensation for consequential losses and immaterial damages such as stress, inconvenience and missed flight as this is not included on contract of cariage.
In spite of this experience, we would be pleased if you and your family will continue to enjoy flying Lufthansa and give us the opportunity to regain your trust in our reliability.
Sincerely,
Flordecan Benedicto
Conclusion:
Flying with Lufthansa has been one of the most dissapointing airline experiences of my life, only Sun Wings topped it. Don't fly Lufthansa or Sun Wings.
The telephone agents at Lufthansa are clueless, you never get the same information twice, every person you speak with will give you a different answer, I have experienced this on multiple occasions.
Lufthansa, if you ever decide to fairly compensate me this is the feedback number FB ID 32192394
I saw a ad for HIRING on Craigslist for the airport for growing crew with benefits STARTING PAY 23.10. I had to fill out an background form and also send them $ 97.00 thru PAY pal thru my DEBIT card . So they emailed me IT WILL take 2 to 4 WEEKS THEY also said ORIENTATION will be MARCH 10th TO be there early to wait for EMAIL for LOCATION so I waited and NO email to tell me the LOCATION. He also emailed me that we have the same birthday
He took 97 dollars from me for a bachground check for lufthansa airlines and never got an email from him since and never got an orientation. later ive sent couple emails and still have not replied . he is s scammer!!!! be careful people ! report this guy !!!
This bozo sent me a email saying he wanted to hire me at $23.10 an hour to work at the airport loading luggage. My buddy works at the airport and makes 10 doing same thing. This guy even had the nerve to say he had the same birthday as me. What a loser. I rather someone come up to me and try and take my money in person and be ready to fight cause, one, i love to street fight, two, im not a sucker. If im applying for a job, what make you think i got 97 dollars to put out. A real company would deduct from your pay. So, Michael Schneider, or who ever you are, im inviting you to come to philly and get my 97 dollars in person. If you win, which a highly doubt cause your some lil troll that hides behind a computer, i will gladly give you the money. If i win, and im pretty sure i will, you better have alot of cash on you cause you gonna pay back everyone you ever ripped off. You jerk.
On tuesday August 1st, 2017, I received an email from Micheal Schneider claim to be a recruiter for Luftansa airline, he went on an tell me that he has received my resume base on my past work experience that I would be a great assets to the company. In the email, he show me Lufthansa Airlines, company background, well he started to mention about FAA, TSA and I know all this company related to the airport industry. The position was supposed to be for a ramp agent and the starting pay was going to be $23.10 an hour, and I should sent him $97.00 for background check (CHRC) require by TSA for all employee that want to work at the airport, everything would be ready wihtin 2-4 weeks. Then I would be ready for orientation by September 2nd, 2017. So I sent him the $95.55 through pay pal and pay pal send the fund to Notable Solutions Inc.. Since then he never got back to me about the locations of the orientation and his he email is no longer in service. Now pay pal is given me the run around and the company Notable Solution that received the fund cannot give me an answer.
I don't recommend LUCIFER AIRLINES. We were on our way to a funeral and Lucifer Airlines had no sympathy and gave away our seats to American Airline passengers for inflated prices to make more money. We had to pay an additional $600 to change the tickets for another flight, leaving the next day, due to their greediness, and after several representatives initially quoted us $300 to change the ticket. None of the representatives had an answer about why the previous reps quoted $300 and why they were now randomly quoting $600. I guess they throw out whatever random prices LUCIFER pulls out of hell for them.
The Lufthansa Supervisor (at DFW airport), Sharon, is an extremely, disgustingly rude, un-compassionate Supervisor. She did not care about our situation at all and lied about many things to cover her company's *** as well as her own. The lies just rolled off her tongue. She must lie professionally when not at work. Then she finally slipped up and admitted that they gave away our seats to American Airline passengers (which is Lufthansa's affiliate), that's why we were not allowed to board the flight for the funeral although we were there early enough and we provided her proof of that by showing her airport gate tickets. She claimed we arrived at one time, we showed her our tickets showing we arrived on time. She had no response to that evidence. She later lied that she should would supply us with a document to provide the reservation line with, so we could change our flights with no penalty fee. When we called the reservation line to do so, they said they had no such document on file as SHARON claimed.
Pick another airline if you want at least decent service. By now you should know how Lufthansa, I mean LUCIFER AIRLINES operates, especially after that incident with their German Wings aircraft crashing last year and them employing a pilot that they knew was mentally unstable to fly an aircraft that killed many innocent people. Their main goal is money at the consumer's expense. The company and it's robotic, rude, unprofessional employees have no compassion for people just dollar signs.
This is regarding the disputed booking number YX6QVP.
We changed the date due to a missing document. The airline manager at the gate did not explain the charges to be incurred. In fact we were told of a net 400$ refund after the price adjustments since next days fare was lower than the date we were originally traveling . We were surprised and dismayed at the turnaround by lufthansa as to not honoring the quote and refund. We were charged 3100$ additional without explanation at the time of rebooking . We learnt that we were put in different fare class within Business Class itself at the Lufthansa office in Frankfurt and were not explained this at the time of rebooking.
My family and I will never be using Hotwire or traveling with Lufthansa again. By far the worst customer service experience we've ever had. My aunt and cousin purchased 2 tickets from Denver to New Delhi in May. Today, they were supposed to fly back to Denver with a flight from New Delhi to Vienna, Vienna to Frankfurt, and then Frankfurt to Denver. When they arrived at the airport in New Delhi, they were told that they would need a visa to connect through Vienna. This is the first time anyone had mentioned this. After talking to customer service reps at both Hotwire and Lufthansa, they are both blaming each other and saying it was the other company's responsibility to inform the customer that a visa is necessary. Because of this issue, my aunt and cousin were unable to board their flight and are currently stuck in New Delhi. When they asked if they could be scheduled on another flight, Hotwire said they could only credit $180 per ticket and that they would also charge a change fee, and a change fare fee (the difference between the price of the original tickets and the new ones). So in total, Hotwire is asking them to pay approximately $4,000 to get back to Denver, which is absolutely ridiculous. My mom has been on the phone (off and on) with Hotwire customer service for the past 12 hours (Yes, that's correct) to try to talk to someone to see what they can do to help. The phone was disconnected numerous times, and no one ever called back. She was transferred to people over and over again and was finally able to talk to someone at the corporate office. The last person she spoke to was someone named Jimmy (he refused to tell her his last name) and he said that he was the highest authority that we could speak to. If they had known ahead of time that a visa was required, they would have booked a different flight. Incredibly disappointed by the customer service (of lack thereof) at both of these companies.
We were also just told by a family member that a visa is only required if a person is planning on staying in Vienna for more than 24 hours. This means that the Lufthansa staff at the New Delhi airport gave them the incorrect information and this issue could have been completely avoided.
Lufthansa Reviews
I was also offered a job at 23.10 an hour, Was told to pay $97 for background checks to clear, before orientation. Apparently he has a lot of birthdays, because he has one on the same day as myself as well. He included all the forms for TSA background, as well for me to look over and sign and bring to orientation.
Luthansa never loaded my suitcase from Frankfurt to EWR. The sent me a text as plane was landing that suitcase was not loaded. I made a file at airport they next flight I would receive. i haven't heard from them. Their # for lost suitcase end up Being answered by someone in South Africa. And the only thing they say for the last month is there trying to track my suitcase. According to the website they're supposed to contact me after five day should they not find the suitcase. As of date no one has called me. I filled out a form of what was in the suitcase on their website but when you press send it does not work.
I followed the instructions and I sent it via post office $65 later still no reply. Wrote to the Better Business Bureau and they reply that the case is close because I have been satisfied. Of course I never got a car and I have not gotten my suitcase either. Unable to talk to a human that actually knows what is going on.
Lufthansa sent a message to my email ( please read it below)after my reply to them back.
Lufthasa has not found my suitcase!!! So I don’t know how they are saying that they settled to the better Business bureau! My suitcase has 3 files by Lufthansa opened on tag on A3935850 suitcase.They combined files they said so there is no confusion. I’m suppose to use the file# EWR LH 70856 EWR LH 70867 closed and they say they combined with EWR LH70856 And EWR LH 70866 closed and they say they combined with EWR LH 70856 Thank you kindly, Tina
Sent from my iPhone
Begin forwarded message:
From: Lufthansa Customer Relations
Date: September 2, 2020 at 09:10:39 EDT
To: [email protected]
Cc: [email protected]
Subject: Your Feedback to Lufthansa, FB ID 34540552 BBB14696164
Reply-To: Lufthansa Customer Relations
Dear Ms. Daskalakis,
Thank you for your correspondence forward by the Better Business Bureau. We are sorry to learn of the baggage delay and damage you experienced; however we are grateful for this opportunity to address your concerns.
We apologize for the inconvenience as a result of a baggage irregularity. Luggage is normally processed with care and accuracy and the vast majority is handled without incident. Our records indicate your delayed bag claim has been settled.
We are also sorry to learn of the damage to your baggage on your recent trip. We would like to be of assistance in reimbursement for your damaged bag. Therefore, at your earliest convenience kindly forward your original receipt to our attention for review. If the original is not available an itemized credit card statement will suffice.
We appreciate having the opportunity to respond and trust the remainder of your journey was gratifying. We forward to the privilege of serving your future travel needs.
Sincerely,
B. McFall
On 9/19/19 I secured a fare for an airline ticket on Lufthansa.com for $639. Fare rules stated that if I did not pay for the ticket within 48 hours I would pay $39. That same evening I paid for the ticket on Lufthansa.com using my PayPal account and received email confirmation of the transaction from PayPal.
On 9/21/19 I received an email from Lufthansa that my ticket was cancelled for lack of payment and was charged the $39. The same flight now had gone up to $1078.
I had called Customer Service to make my appeal that I had indeed gone onto their website, paid for the ticket, but they just neglected to issue the ticket. However, the toll free number was an overseas call center and they did not listen or understand and just hung up on me after a while, despite my polite manner.
Eventually, I did speak to a representative in Germany, who did understand and stated that if I had proof of my purchase that I could appeal to Lufthansa for a refund of the $39 plus the extra cost of the ticket of $439. So I did and went ahead to rebook the ticket at the price of $1078 because my daughter was also on the particular flight.
On 10/1/19 Customer Relations indicated that they were going to issue me the refund but needed to to refer "the compensation claim it to the relevant department" because his department could not "technically do a refund".
Starting on 10/24/19 after not receiving the refund, I emailed again. First they said they issued a refund on 10/4/19, which they had not. Then they stated because I was not entitiled because I had puchased an economy fare. So by that logic, that any person purchasing an economy ticket should not have the expectation that a ticket purchased on their website will actually be issued. The latest is that they are categorizing my refund request of $439 as a "rebooking fee".
All I am expectecting is that they honor the price of the original fare that I paid for on their website plus the extra $39 which they incorrectly charged me.
We missed a connecting local flight because Lufthansa was late by over 2 hours. I sent a detailed email with costs incurred. Since the reason is legitimate I had no doubts they would offer compensation for the missed flight.
Reply came 1 month later, refusing any compensation.
This is the reply from Lufthansa:
Thank you for your online feedback dated September 20, 2018. We appreciate your patience while waiting for our response.
We truly regret that you were affected by a delay on your journey to Moscow on August 7, 2018. Any change to your anticipated schedule can be stressful and your frustration under these circumstances is understandable. We sincerely apologize for the inconvenience this caused.
According to our records, flight LH 463 on August 9, 2018 was delayed due security issues. We ask for your understanding that such situations lie outside the sphere of influence of the airlines. We therefore hope for your understanding that we cannot meet your request for compensation.
Furthermore, Please be advised that we can only reimburse expenses within our scope of liability. Kindly be informed that there is no general rule of compensation for consequential losses and immaterial damages such as stress, inconvenience and missed flight as this is not included on contract of cariage.
In spite of this experience, we would be pleased if you and your family will continue to enjoy flying Lufthansa and give us the opportunity to regain your trust in our reliability.
Sincerely,
Flordecan Benedicto
Conclusion:
Flying with Lufthansa has been one of the most dissapointing airline experiences of my life, only Sun Wings topped it. Don't fly Lufthansa or Sun Wings.
The telephone agents at Lufthansa are clueless, you never get the same information twice, every person you speak with will give you a different answer, I have experienced this on multiple occasions.
Lufthansa, if you ever decide to fairly compensate me this is the feedback number FB ID 32192394
I saw a ad for HIRING on Craigslist for the airport for growing crew with benefits STARTING PAY 23.10. I had to fill out an background form and also send them $ 97.00 thru PAY pal thru my DEBIT card . So they emailed me IT WILL take 2 to 4 WEEKS THEY also said ORIENTATION will be MARCH 10th TO be there early to wait for EMAIL for LOCATION so I waited and NO email to tell me the LOCATION. He also emailed me that we have the same birthday
He took 97 dollars from me for a bachground check for lufthansa airlines and never got an email from him since and never got an orientation. later ive sent couple emails and still have not replied . he is s scammer!!!! be careful people ! report this guy !!!
This bozo sent me a email saying he wanted to hire me at $23.10 an hour to work at the airport loading luggage. My buddy works at the airport and makes 10 doing same thing. This guy even had the nerve to say he had the same birthday as me. What a loser. I rather someone come up to me and try and take my money in person and be ready to fight cause, one, i love to street fight, two, im not a sucker. If im applying for a job, what make you think i got 97 dollars to put out. A real company would deduct from your pay. So, Michael Schneider, or who ever you are, im inviting you to come to philly and get my 97 dollars in person. If you win, which a highly doubt cause your some lil troll that hides behind a computer, i will gladly give you the money. If i win, and im pretty sure i will, you better have alot of cash on you cause you gonna pay back everyone you ever ripped off. You jerk.
On tuesday August 1st, 2017, I received an email from Micheal Schneider claim to be a recruiter for Luftansa airline, he went on an tell me that he has received my resume base on my past work experience that I would be a great assets to the company. In the email, he show me Lufthansa Airlines, company background, well he started to mention about FAA, TSA and I know all this company related to the airport industry. The position was supposed to be for a ramp agent and the starting pay was going to be $23.10 an hour, and I should sent him $97.00 for background check (CHRC) require by TSA for all employee that want to work at the airport, everything would be ready wihtin 2-4 weeks. Then I would be ready for orientation by September 2nd, 2017. So I sent him the $95.55 through pay pal and pay pal send the fund to Notable Solutions Inc.. Since then he never got back to me about the locations of the orientation and his he email is no longer in service. Now pay pal is given me the run around and the company Notable Solution that received the fund cannot give me an answer.
I don't recommend LUCIFER AIRLINES. We were on our way to a funeral and Lucifer Airlines had no sympathy and gave away our seats to American Airline passengers for inflated prices to make more money. We had to pay an additional $600 to change the tickets for another flight, leaving the next day, due to their greediness, and after several representatives initially quoted us $300 to change the ticket. None of the representatives had an answer about why the previous reps quoted $300 and why they were now randomly quoting $600. I guess they throw out whatever random prices LUCIFER pulls out of hell for them.
The Lufthansa Supervisor (at DFW airport), Sharon, is an extremely, disgustingly rude, un-compassionate Supervisor. She did not care about our situation at all and lied about many things to cover her company's *** as well as her own. The lies just rolled off her tongue. She must lie professionally when not at work. Then she finally slipped up and admitted that they gave away our seats to American Airline passengers (which is Lufthansa's affiliate), that's why we were not allowed to board the flight for the funeral although we were there early enough and we provided her proof of that by showing her airport gate tickets. She claimed we arrived at one time, we showed her our tickets showing we arrived on time. She had no response to that evidence. She later lied that she should would supply us with a document to provide the reservation line with, so we could change our flights with no penalty fee. When we called the reservation line to do so, they said they had no such document on file as SHARON claimed.
Pick another airline if you want at least decent service. By now you should know how Lufthansa, I mean LUCIFER AIRLINES operates, especially after that incident with their German Wings aircraft crashing last year and them employing a pilot that they knew was mentally unstable to fly an aircraft that killed many innocent people. Their main goal is money at the consumer's expense. The company and it's robotic, rude, unprofessional employees have no compassion for people just dollar signs.
This is regarding the disputed booking number YX6QVP.
We changed the date due to a missing document. The airline manager at the gate did not explain the charges to be incurred. In fact we were told of a net 400$ refund after the price adjustments since next days fare was lower than the date we were originally traveling . We were surprised and dismayed at the turnaround by lufthansa as to not honoring the quote and refund. We were charged 3100$ additional without explanation at the time of rebooking . We learnt that we were put in different fare class within Business Class itself at the Lufthansa office in Frankfurt and were not explained this at the time of rebooking.
My family and I will never be using Hotwire or traveling with Lufthansa again. By far the worst customer service experience we've ever had. My aunt and cousin purchased 2 tickets from Denver to New Delhi in May. Today, they were supposed to fly back to Denver with a flight from New Delhi to Vienna, Vienna to Frankfurt, and then Frankfurt to Denver. When they arrived at the airport in New Delhi, they were told that they would need a visa to connect through Vienna. This is the first time anyone had mentioned this. After talking to customer service reps at both Hotwire and Lufthansa, they are both blaming each other and saying it was the other company's responsibility to inform the customer that a visa is necessary. Because of this issue, my aunt and cousin were unable to board their flight and are currently stuck in New Delhi. When they asked if they could be scheduled on another flight, Hotwire said they could only credit $180 per ticket and that they would also charge a change fee, and a change fare fee (the difference between the price of the original tickets and the new ones). So in total, Hotwire is asking them to pay approximately $4,000 to get back to Denver, which is absolutely ridiculous. My mom has been on the phone (off and on) with Hotwire customer service for the past 12 hours (Yes, that's correct) to try to talk to someone to see what they can do to help. The phone was disconnected numerous times, and no one ever called back. She was transferred to people over and over again and was finally able to talk to someone at the corporate office. The last person she spoke to was someone named Jimmy (he refused to tell her his last name) and he said that he was the highest authority that we could speak to. If they had known ahead of time that a visa was required, they would have booked a different flight. Incredibly disappointed by the customer service (of lack thereof) at both of these companies.
We were also just told by a family member that a visa is only required if a person is planning on staying in Vienna for more than 24 hours. This means that the Lufthansa staff at the New Delhi airport gave them the incorrect information and this issue could have been completely avoided.