It really takes a lot for me to post a bad review, but LTS managed to do it. I received my product and had it professionally installed and all was great for about 10 month's, then it all went downhill. First the camera images started to lose their crispness(blurry at night), then a couple of them started to have distorted pictures. I didn't install all of my cameras from the beginning so I simply replaced the ones that weren't working well. Shortly thereafter, I lost my ability to see my cameras remotely. At that point, I engaged the LTS technical support team. I spent no less than 5 hours on the phone with them, multiple technicians over the course of a couple of months. They took remote control of my system, they downloaded new firmware, they changed a whole variety of items, nothing worked.
In the end the said there was nothing that they could do, further, my system was NOW out of warranty! Really? I offered to pay for an upgrade to my system if they sold me the unit at cost, nothing. Now they ignore my emails and calls and I have given up. I purchased an Amcrest unit and am satisfied. At the end of the day, the choice of your purchase is always yours to make alone. I read reviews on products before I purchase them and take even the bad reviews in stride. This one caught me. There is value in the purchase and the reviews were sufficient to get me to buy, but the end result is still a bad review. Their products broke down and although their customer service had every good intent of trying to help me, they did NOT stand behind their product which is what prompted me to write this review for you.
I purchased their security camers/dvr thru a private reseller spending a few thousand dollars. There is suppose to be a 3 and 5 year warrenty on the equipment which I have only owned a few months. I have had trouble with one camera a few times sense purchase, the installer just says it is temperamental you have to play with it, now the camera is completely out for over 2 months the installer will not get back with me, this is in a critical location. When contacting the supplier LTS they say they only deal with the installer/reseller, they completely refuse to support their equipment or help in any way.
So my warning to you is go else where, if your equipment fails and your seller/installer goes out of business, leaves the country, or whatever else you are totally ripped off, sol, just lost your hard earned money! I took my 401k out to pay for this. Buyer Beware!
LT Security, Inc. Reviews
It really takes a lot for me to post a bad review, but LTS managed to do it. I received my product and had it professionally installed and all was great for about 10 month's, then it all went downhill. First the camera images started to lose their crispness(blurry at night), then a couple of them started to have distorted pictures. I didn't install all of my cameras from the beginning so I simply replaced the ones that weren't working well. Shortly thereafter, I lost my ability to see my cameras remotely. At that point, I engaged the LTS technical support team. I spent no less than 5 hours on the phone with them, multiple technicians over the course of a couple of months. They took remote control of my system, they downloaded new firmware, they changed a whole variety of items, nothing worked.
In the end the said there was nothing that they could do, further, my system was NOW out of warranty! Really? I offered to pay for an upgrade to my system if they sold me the unit at cost, nothing. Now they ignore my emails and calls and I have given up. I purchased an Amcrest unit and am satisfied. At the end of the day, the choice of your purchase is always yours to make alone. I read reviews on products before I purchase them and take even the bad reviews in stride. This one caught me. There is value in the purchase and the reviews were sufficient to get me to buy, but the end result is still a bad review. Their products broke down and although their customer service had every good intent of trying to help me, they did NOT stand behind their product which is what prompted me to write this review for you.
I purchased their security camers/dvr thru a private reseller spending a few thousand dollars. There is suppose to be a 3 and 5 year warrenty on the equipment which I have only owned a few months. I have had trouble with one camera a few times sense purchase, the installer just says it is temperamental you have to play with it, now the camera is completely out for over 2 months the installer will not get back with me, this is in a critical location. When contacting the supplier LTS they say they only deal with the installer/reseller, they completely refuse to support their equipment or help in any way.
So my warning to you is go else where, if your equipment fails and your seller/installer goes out of business, leaves the country, or whatever else you are totally ripped off, sol, just lost your hard earned money! I took my 401k out to pay for this. Buyer Beware!