My mother-in-law bought a Zenolite Oxygen Concentrator from this company on June 7th of this year. Included in the purchase price of $3495.00 was a "lifetime warrantee." The unit stopped working last week, while she was out of town. When she called to get it fixed, the man told her he would sell her another unit for a mere $1000.00 with a "lifetime warantee." She told him she didn't want to buy a new unit, she wanted this one fixed at which point he transferred her to someone else, who first told her to remove the battery for an hour and a half, then put it back in. She did. It didn't work, so she called them back to tell the man it didn't work, at which point he told her he would sell her a new unit for $1000.00.
When she again said she wanted the one she had already purchased, fixed, because it was under a "lifetime warrantee”, he transferred her to a woman to schedule a pick up of her unit.
At that point she was informed that she would have to pay $90.00 for shipping to have the unit picked up. Then she asked for a loaner unit she could use until hers was fixed.
The woman told her she could "purchase a loaner" unit for a mere $390.00.
This is an outrage to treat elderly people this way. The unit lasted only less than 6 months. She paid a lot of money for it. And now, because their crappy equipment broke down and she wants to have it fixed, she must somehow come up with almost $500.00, for a "lifetime warranted machine?"
I called the company myself to find out why this poor woman, should have to pay for a "loaner," when it is their machine that broke down! The response I got from a woman named, Malory, was the broken record technique of dealing with upset customers. She just kept saying, " if she wants a loaner unit she has to purchase one."
Mom was in tears. She is on a fixed income and cannot afford all that money.
So my point is, this company sells crappy equipment, warrantees it for a lifetime and then rips off the elderly when their crappy, "warranted", equipment breaks down.
Does this sound like a company you want to do business with? Buyer beware!
LPT Medical Reviews
My mother-in-law bought a Zenolite Oxygen Concentrator from this company on June 7th of this year. Included in the purchase price of $3495.00 was a "lifetime warrantee." The unit stopped working last week, while she was out of town. When she called to get it fixed, the man told her he would sell her another unit for a mere $1000.00 with a "lifetime warantee." She told him she didn't want to buy a new unit, she wanted this one fixed at which point he transferred her to someone else, who first told her to remove the battery for an hour and a half, then put it back in. She did. It didn't work, so she called them back to tell the man it didn't work, at which point he told her he would sell her a new unit for $1000.00.
When she again said she wanted the one she had already purchased, fixed, because it was under a "lifetime warrantee”, he transferred her to a woman to schedule a pick up of her unit.
At that point she was informed that she would have to pay $90.00 for shipping to have the unit picked up. Then she asked for a loaner unit she could use until hers was fixed.
The woman told her she could "purchase a loaner" unit for a mere $390.00.
This is an outrage to treat elderly people this way. The unit lasted only less than 6 months. She paid a lot of money for it. And now, because their crappy equipment broke down and she wants to have it fixed, she must somehow come up with almost $500.00, for a "lifetime warranted machine?"
I called the company myself to find out why this poor woman, should have to pay for a "loaner," when it is their machine that broke down! The response I got from a woman named, Malory, was the broken record technique of dealing with upset customers. She just kept saying, " if she wants a loaner unit she has to purchase one."
Mom was in tears. She is on a fixed income and cannot afford all that money.
So my point is, this company sells crappy equipment, warrantees it for a lifetime and then rips off the elderly when their crappy, "warranted", equipment breaks down.
Does this sound like a company you want to do business with? Buyer beware!