They offered to buy my car for a specific price. I confirmed the price multiple times and each time they responded with "yes, that is what we are going to pay you." At NO POINT did anyone say, yes, minus the balance owed on the car. After agreeing to sell them my car for the price they quoted me and after signing the agreement was when they informed me that they would mail me the check once they received the title from the bank. Had this been told in advance, I would have sold my vehicle to another dealership that pays on the spot for vehicles. They were all friendly and enthusiastic and followed up with me several times prior to me bringing them my car. Once I signed the paperwork, they stopped communicating. They did not call me to provide status updates, they did not return my calls when they said they would (except for one gentleman named Juan), and then I observed they had listed my vehicle for sale on their website (BEFORE THEY PAID ME FOR IT).
I had to threaten to report the car stolen in order for them to care enough to call me back. They provided me with a slew of excuses as to why the process was taking upwards of 3 weeks- they blamed the bank on multiple occassions. Ironically, I called the bank AFTER they said it was the bank holding up the process. Guess what the bank told me- they released the title to the DMV several days prior to my inquiry. I then proceeded to go to the DMV website which informed me the title had been released to the company. ALL OF THIS THEY COULD HAVE LEARNED on their own, HAD THEY ANY DESIRE TO DO THE RIGHT THING.
When the funds were finally released they asked me if I would come get the check. I drove to the dealership to pick up the check they had issued, for the amount that I had been told several weeks prior and confirmed multiple times. The check was almost $600 under what was promised. NO ONE, at any point during the process, stated any amount other than the agreed upon sales amount that I was offered.
When I addressed the check amount, I was met with the payoff amount being subtracted from the price to account for the difference. WELL, that is not what they told me, that is NOT what I agreed to and yet that is what they did.
If you want to be taken advantage of, if you want a host of reasons why it is anyones fault other than theirs, then they are the place to shop. If you want an honest dealership, steer clear of the Loyalty brand- they are only loyal to themselves.
They offered to buy my car for a specific price. I confirmed the price multiple times and each time they responded with "yes, that is what we are going to pay you." At NO POINT did anyone say, yes, minus the balance owed on the car. After agreeing to sell them my car for the price they quoted me and after signing the agreement was when they informed me that they would mail me the check once they received the title from the bank. Had this been told in advance, I would have sold my vehicle to another dealership that pays on the spot for vehicles. They were all friendly and enthusiastic and followed up with me several times prior to me bringing them my car. Once I signed the paperwork, they stopped communicating. They did not call me to provide status updates, they did not return my calls when they said they would (except for one gentleman named Juan), and then I observed they had listed my vehicle for sale on their website (BEFORE THEY PAID ME FOR IT).
I had to threaten to report the car stolen in order for them to care enough to call me back. They provided me with a slew of excuses as to why the process was taking upwards of 3 weeks- they blamed the bank on multiple occassions. Ironically, I called the bank AFTER they said it was the bank holding up the process. Guess what the bank told me- they released the title to the DMV several days prior to my inquiry. I then proceeded to go to the DMV website which informed me the title had been released to the company. ALL OF THIS THEY COULD HAVE LEARNED on their own, HAD THEY ANY DESIRE TO DO THE RIGHT THING.
When the funds were finally released they asked me if I would come get the check. I drove to the dealership to pick up the check they had issued, for the amount that I had been told several weeks prior and confirmed multiple times. The check was almost $600 under what was promised. NO ONE, at any point during the process, stated any amount other than the agreed upon sales amount that I was offered.
When I addressed the check amount, I was met with the payoff amount being subtracted from the price to account for the difference. WELL, that is not what they told me, that is NOT what I agreed to and yet that is what they did.
If you want to be taken advantage of, if you want a host of reasons why it is anyones fault other than theirs, then they are the place to shop. If you want an honest dealership, steer clear of the Loyalty brand- they are only loyal to themselves.
I went to purchase a vehicle from this particular dealership in which they sold me a 2014 Jeep Grand Cherokee for $25,000 as soon as I left the lot it was nothing but problems the windshield wiper fluid line was cut the gas cap was not working correctly I had to use my key to pry it open the windshield was not sealed correctly and was leaking air it took me 15 minutes to get my transmission to go into gear and stop throwing itself out of drive and into Park which is a huge safety concern for myself and my children along with a list of other things that I could go on and on they have a 7-Day exchange policy which they told me that I could exchange it for a Dodge ram 1500 Express I was on board with that decision however I was promised on Tuesday when I spoke to the general manager that I could come in Friday between 9:00 and 10:00 a.m. to return the vehicle and pick up the keys to my truck that everything would be ready it'd be detailed and ready to go in fact it was not I had a feeling it wouldn't be they wait till I take another 2 hour drive to get to them to tell me that oh it's not ready to go and it has safety recalls on it first off if it has safety recalls why are you advertising it online for sale it's b******* secondly why promise somebody something to make up for a mistake in the first place only to fall back on your word and not have anything ready as promised intern leaving their customer on the side of 95 interstate sitting in heels and a skirt in the grass because they did not follow through on what they said and promised and now I have to wait another whole entire week I'm infuriated this place should go out of business
Loyalty Toyota Reviews
They offered to buy my car for a specific price. I confirmed the price multiple times and each time they responded with "yes, that is what we are going to pay you." At NO POINT did anyone say, yes, minus the balance owed on the car. After agreeing to sell them my car for the price they quoted me and after signing the agreement was when they informed me that they would mail me the check once they received the title from the bank. Had this been told in advance, I would have sold my vehicle to another dealership that pays on the spot for vehicles. They were all friendly and enthusiastic and followed up with me several times prior to me bringing them my car. Once I signed the paperwork, they stopped communicating. They did not call me to provide status updates, they did not return my calls when they said they would (except for one gentleman named Juan), and then I observed they had listed my vehicle for sale on their website (BEFORE THEY PAID ME FOR IT).
I had to threaten to report the car stolen in order for them to care enough to call me back. They provided me with a slew of excuses as to why the process was taking upwards of 3 weeks- they blamed the bank on multiple occassions. Ironically, I called the bank AFTER they said it was the bank holding up the process. Guess what the bank told me- they released the title to the DMV several days prior to my inquiry. I then proceeded to go to the DMV website which informed me the title had been released to the company. ALL OF THIS THEY COULD HAVE LEARNED on their own, HAD THEY ANY DESIRE TO DO THE RIGHT THING.
When the funds were finally released they asked me if I would come get the check. I drove to the dealership to pick up the check they had issued, for the amount that I had been told several weeks prior and confirmed multiple times. The check was almost $600 under what was promised. NO ONE, at any point during the process, stated any amount other than the agreed upon sales amount that I was offered.
When I addressed the check amount, I was met with the payoff amount being subtracted from the price to account for the difference. WELL, that is not what they told me, that is NOT what I agreed to and yet that is what they did.
If you want to be taken advantage of, if you want a host of reasons why it is anyones fault other than theirs, then they are the place to shop. If you want an honest dealership, steer clear of the Loyalty brand- they are only loyal to themselves.
They offered to buy my car for a specific price. I confirmed the price multiple times and each time they responded with "yes, that is what we are going to pay you." At NO POINT did anyone say, yes, minus the balance owed on the car. After agreeing to sell them my car for the price they quoted me and after signing the agreement was when they informed me that they would mail me the check once they received the title from the bank. Had this been told in advance, I would have sold my vehicle to another dealership that pays on the spot for vehicles. They were all friendly and enthusiastic and followed up with me several times prior to me bringing them my car. Once I signed the paperwork, they stopped communicating. They did not call me to provide status updates, they did not return my calls when they said they would (except for one gentleman named Juan), and then I observed they had listed my vehicle for sale on their website (BEFORE THEY PAID ME FOR IT).
I had to threaten to report the car stolen in order for them to care enough to call me back. They provided me with a slew of excuses as to why the process was taking upwards of 3 weeks- they blamed the bank on multiple occassions. Ironically, I called the bank AFTER they said it was the bank holding up the process. Guess what the bank told me- they released the title to the DMV several days prior to my inquiry. I then proceeded to go to the DMV website which informed me the title had been released to the company. ALL OF THIS THEY COULD HAVE LEARNED on their own, HAD THEY ANY DESIRE TO DO THE RIGHT THING.
When the funds were finally released they asked me if I would come get the check. I drove to the dealership to pick up the check they had issued, for the amount that I had been told several weeks prior and confirmed multiple times. The check was almost $600 under what was promised. NO ONE, at any point during the process, stated any amount other than the agreed upon sales amount that I was offered.
When I addressed the check amount, I was met with the payoff amount being subtracted from the price to account for the difference. WELL, that is not what they told me, that is NOT what I agreed to and yet that is what they did.
If you want to be taken advantage of, if you want a host of reasons why it is anyones fault other than theirs, then they are the place to shop. If you want an honest dealership, steer clear of the Loyalty brand- they are only loyal to themselves.
I went to purchase a vehicle from this particular dealership in which they sold me a 2014 Jeep Grand Cherokee for $25,000 as soon as I left the lot it was nothing but problems the windshield wiper fluid line was cut the gas cap was not working correctly I had to use my key to pry it open the windshield was not sealed correctly and was leaking air it took me 15 minutes to get my transmission to go into gear and stop throwing itself out of drive and into Park which is a huge safety concern for myself and my children along with a list of other things that I could go on and on they have a 7-Day exchange policy which they told me that I could exchange it for a Dodge ram 1500 Express I was on board with that decision however I was promised on Tuesday when I spoke to the general manager that I could come in Friday between 9:00 and 10:00 a.m. to return the vehicle and pick up the keys to my truck that everything would be ready it'd be detailed and ready to go in fact it was not I had a feeling it wouldn't be they wait till I take another 2 hour drive to get to them to tell me that oh it's not ready to go and it has safety recalls on it first off if it has safety recalls why are you advertising it online for sale it's b******* secondly why promise somebody something to make up for a mistake in the first place only to fall back on your word and not have anything ready as promised intern leaving their customer on the side of 95 interstate sitting in heels and a skirt in the grass because they did not follow through on what they said and promised and now I have to wait another whole entire week I'm infuriated this place should go out of business