They tried to leave the machines in the middle of my kitchen to wait for the kit to arrive. We said no, we imagined that could be a problem. They said that we didn't paid for that, so we showed them the receive. We called to Lowe's but half an hour passed and we were still waiting on the phone, so the drivers took the machines with them. When they answered Jackie, a very nasty employee said that we didn't pay for the kit, again one hour to demonstrate that we paid for everything and at that point we had NOTHING, only mistreatement from the employee who schedule the delivery for the 5th. On January 2nd we received the kit but never the machines, but we did receive a text message telling us that the delivery was 100% done.
We called Lowe's and talked to Assistant Manager named Javier who said that we had the machines, after a while of accusing us having the machines, my son told him that we have cameras in the building and at home and the Police could see clearly who is stilling the machines and that would be Lowe's, not us. Ten minutes after Javier said that employees would come the 3rd with the machines to install them. We received text message from XPO, the delivery company hired by Lowe's, that they would come between 11.30PM and 1.30PM, at around 2PM, we received another text that they would come between 2PM and 4PM and finally we received a phone call at 3.26PM from somebody who said that was calling from a calling center, but the phone number was 1-866-881-2228 which is from XPO, the delivery company explaining that the truck had problems and that today the 4th first time in the morning we would have the machines installed and she offered me a gift certificate for the inconvenience. My son and I are disabl
LOWES WAS OFFERING A PROMOTION TO GIVE YOU A $450 REBATE GIFT CARD FOR ORDERING 6 APPLIANCES OR MORE ON THEIR MAIN PAGE OF THEIR WEBSITE. IF YOU DID NOT CLICK ON THE LINK THIS WAS THE FINE PRINT YOU MISSED :
THE OFFER WAS REALLY $50 FOR 2 APPLIANCES, $100 FOR 3 APPLIANCES, $200 FOR 4 APPLIANCES, $300 FOR 5 APPLIANCES & $450 FOR 6 APPLIANCES.
WELL I ORDERED 4 APPLIANCES AND WHAT I GOT WAS A $100 GIFT CARD TO LOWES!!! NOT EVEN THE CORRECT AMOUNT BUT A GIFT CARD TO LOWES! REALLY?? BAD ENOUGH THEY DID NOT SEND ME THE $200 I WAS SUPPOSE TO GET BUT DO THEY REALLY THINK I WANT TO BUY ANYTHING MORE FROM THIS STORE?
HERE IS THE SCAM THEY PULLED & WHEN I SAY SCAM IT IS MOST DEFINITELY A SCAM. ON THE LINK THAT MOST PEOPLE DID NOT CLICK ON IT SAID ALL ITEMS MUST BE ON THE SAME RECEIPT. NOW WHEN I ORDERED THESE APPLIANCES ALL ITEMS WERE ON THE SAME ORDER. I RECEIVED A ELECTRONIC CONFIRMATION OF THE ORDER WITH ALL 4 ITEMS ON IT. AFTERWARDS WHEN I TRIED TO CLAIM MY REBATE ON THE WEBSITE IT TOLD ME I NEEDED AN ORDER #. WHICH BTW APPARENTLY WASN'T THE SAME ORDER ON MY ELECTRONIC CONFIRMATION? WHEN I CALLED THEM FOR MY ORDER # , THAT IS WHEN THEY INFORMED ME OF THE FOLLOWING: ONE OF THE ITEMS I ORDERED WAS NOT AVAILABLE FROM THE SAME STORE ALL THE OTHER ITEMS WERE SHIPPING FROM THEREFORE THEY HAD TO "CREATE" A "NEW ORDER" FOR THE FOURTH APPLIANCE. WHICH MEANS ACCORDING TO THEIR PROMOTION I ONLY BOUGHT 3 APPLIANCES NOT 4 THEREFORE I GET $100 LOWES GIFT CARD. I WAS OUTRAGED. SPOKE TO SEVERAL DIFFERENT CUSTOMER SVC REPS. THE LAST ONE I SPOKE WITH GAVE ME AN ORDER # AND PROMISED ALL 4 WOULD BE COUNTED. HERE I AM NOW WITH THE $100 GIFT CARD TO LOWES. TOLD THEM IT IS NOT MY PROBLEM YOU HAD TO SEND IT FROM A DIFFERENT LOCATION WHEN I PLACED THE ORDER THERE WAS NO INDICATION IT WOULD BE COMING FROM A DIFFERENT LOCATION AND ALL ITEMS SHOWED IN STOCK!! TOTAL SCAM! TOTAL SCAM! TOTAL SCAM! THEY NEED TO BE HELD ACCOUNTABLE. I AM TAKING IT TO CONSUMER AFFAIRS. NOT JUST FOR THE $100 BUT I DO NOT LIKE BAD BUSINESS PRACTICES!
It began with an e-mail from Lowe's saying that I had missed my credit card statement. Ok stupid me, sorry i don't live in my e-mail account.
i arranged for the account to be paid in full on the 15th of Dec. 2017. With that done, i expected that the account was settled. On the 19th of dec.2017, Lowes still didn't take the money for the credit card. i immediatlymade arrangement through Lowes credit card services to make a second payment, figuring that I had done something wrong the first time. On the 20th of dec. 2017, Lowes credit card services took both payments. Upon seeing that, I contacted Lowes credit card services, where I was told that getting my second payment back would take 15 days by check. Explaining that there was a mixup andf a double payment was administered, they didn't care. I spoke to a supervisor, she was less that helpfull and just plain didn't care. she offered to give me the corporate address so I could send a letter to complain about why I couldnt my funds electronically transfered. So in the meantime, I have to pay overdraft fees, because they woun't transfer overpaid funds.
I called Lowes corporation, wonce again, meet with a stone wall. the young man I spoke with couldn't care less, and thought it was acceptable on the way the credit card was handling the payment overdraft.
I even sent an E-mail to the chairman: Robert Niblock as sent to him:
Hello Robert,
Thank you for the Lowes credit card, unfortunately, the card and services are not worth the financial pain.
I have given Lowes the opportunity to respond to my credit card issue, even calling the corporate office and speaking with Kelly.
Seemed to be a nice guy, but had no concern about my issue.
If you care to speak with me in person on the phone, here is my number .
I am retired military and a disabled veteran. I can’t believe that a fortune 500 company doesn’t care about how the credit card services are handled.
With that all being said. Please cancel my credit with Lowe’s. I have paid it in full, so no big loss to me.
I called the corporate office, they told me to refer to the rebate receipt. I explained that the receipt did not break down the purchase/ rebate as he was telling me nor did the receipt reflect the breakdown as he was inferringtwice ithe telephone at this point went silent twice i called and was disconnected by some strange reason.I decided not to call again and file a Yscm.
Submitted all required documentation for Lowes 11% Rebate and never recieved payment.
I called the Lowes Rebate Customer Service number and got a different excuss everytime i called and also got a "it will be mailed, expect it within 15 days". After 3 months of trying, i finally gave up. The Rebate Tracking Number is FGKW 2325-75
Started out nice BUT....Ordered french doors for our sunroom and was disappointed that I couldn't have the full glass because we needed a dog door installed. The gentleman in the store was nice and showed us the dog doors available and helped us pick out the right size. (This required my daughter sending me pictures and me talking to the gentleman via phone because I am handicapped)
When the french doors showed up, there was no dog door to be installed and the man who originally helped us was no longer there. Now I have no dog door and I can't even see out into my backyard from my chair. They insist that we need to pay for the dog door and having it installed even though we went to all of the trouble of coordinating it.
We were having them put in a 6 ft vinyl fence in the back yard, but we told them to forget it We want someone dependable. I can now see why there are so many reviews about good sales people and poor management teams at Lowes. They lost a $7500 fence budget over the principle of a $130 dog door. Very Poor customer service and planning.
8-11-17--Kurtis West(Project Specialist) came and measured for fence installation. He measured both fronts, the entire right neighbor fence and behind my wooden swing set. I watched hime measure my existing privacy fence from my upper deck
9-5-17--I gave Kurtis West my credit card number for fence installation
9-11-17--$1727.12 was taken out of my checking account for fence installation
9-25-17--Fence getting installed
9-26-17-Fence installed completed according to REC Construction. Per drawing Kurtis West gave them. Kurtis West measured everything in front of of and gave REC partial measurements
9-26-17-I notified Larry(Lowes Store Manager) that my fence install was not completed and I was deceived my Kurtis West. Larry assured me that he would make it right
9-26-17--I called the contractor,REC Contruction to let them know that my fence installation was not completed.
Per their drawing(I have never seen this drawing) he said the install was completed. His number is 740-644-0261 and he said was going to contact Kurtis West
9-29-17--I called Larry at Lowes to get the receipt for the profuct I paid for. Offered no remedy
9-29-17--Kurtis West left message on my cell phone not saying anything about a remedy for my fence install
10-2-17-I put in dispute with Ohio Atty General Office
10-11-17--No Communication from Lowes or REC Contruction
10-12-17-Zack Grose at Lowes Headquarters called me and said he was going to refund my monies
Reason I disputed transaction was because no one was trying to help or remedy my situation. This fence installation has caused stress in my life,that was not needed,Yes I deserve a refund
10-26-17--Zack Grose calls me back and says I do not deserve a refund
Back in June, we purchased kitchen cabinets, Quartz counters, installation, as well as other necessary items from the Tilton New Hampshire Lowe's. We then purchased a Bosch dishwasher online (through Lowes) to also be installed as part of out kitchen remodel. Our cabinets and dishwasher were delivered in early July and sat in our living room. Installation was scheduled to start in late July. For some reason, they delayed it and it finally began in early August (a long time when your house is full of cabinets and appliances). When we began the project, they assured us that they hired local contractors. The day the project started (August 4th), they were 1 hour late and the contractor stated that he was driving two hours from Vermont (not local, as they stated when we made the purchase). From that date on, he never arrived on time. My husband I would rearrange our schedules, take days off of work (sometimes without pay), to accommodate the installers schedule. Our contractor would tell us he would be at our house at 9am, but not arrive until 11am, 2pm, 4pm, one day not arriving until 6:30pm. Then stay until 8:30 or 9:pm. I'm not sure whey we were taking time off of work when he was clearly arriving after the work day ended. Some days the contractor would send his employees, who would only stay for two hours then leave. We would go weeks with no one coming at all.
On Friday, September 22, after all of our cabinets and counters were installed, he installed our dishwasher. He made the statement "Bosch dishwashers are the best, I install hundreds of these a year". He left at 8:30pm (again, he arrived at 4:45pm) after completing the installation. Approximately 25 minutes later, my husband went into our basement and found it flooded, with water continuing to pour into it. We called the contractor and told him we needed him to come back immediately. He returned, told us we needed to "turn off the water" (which we obviously had) and told us he would be back on Tuesday to do clean up and complete our kitchen. He stated "it's after 9pm and I have a two hour ride. Just don't use the dishwasher and I'll work on it next week". We did tell him that we wanted it pulled out that night to see what the damage was and all the wet insulation pulled out of our basement as well as the water cleaned up. He found that he failed to put in the gasket or tighten the connection on the back of the dishwasher. He then stated "just put the dishwasher back in and when you run it, the heat from it will dry your floors".
Needless to say, over the weekend, my husband spent almost two hours and talked to almost twenty people between managers at Lowes, Tilton NH and the Production Office as he was transferred from one person to another. He was finally told to hire a clean-up company and bill the contractor. For five days, we had a large blower and dehumidifier in our kitchen and had to keep all windows and doors closed. Not too pleasant when it's already hot out. On Wednesday, September 27, the contractor returned (again, late) to continue his work. When he left, there was saw dust everywhere. He was working on crown molding and light rails. All of the corners are uneven and nails are showing. When he left, he stated "I'm going to make you happy before I'm done". His final day here was Saturday, September 30. He completed the crown molding while I was at work. I returned home and was disgusted. There are gaps in the molding where light shines through. There are gaps in my valance over my kitchen sink, again light shines through. You can see every nail that he placed in the crown molding and light rail. Not one corner is lined up even. One cabinet was installed upside down and the door opens backwards (towards my stove).
If this was the type of workmanship I wanted, I would have saved a lot of money and had my husband install everything. I have called Lowes Tilton NH and spoke with Mike in kitchens, who was very nice. He took all the information (including the pictures I sent him) and forwarded it to Kelly in the Production Office. I explained that my husband would not be available and all phone calls should go through me. Kelly called me and stated "I called your husband, but got his voicemail". I explained the entire situation to Kelly and told him that we do not want the contractor (Steve) to return to our house. His first question was "did you have a confrontation with him?" No, we didn't have a confrontation, but due to his unprofessionalism, lack of respect for our time and inability to do the work correctly throughout the entire project we do not want him to return. He informed me that we must either allow him to return or pay for another contractor. I told him that, in no uncertain terms, do we want Steve to return. If his employees thought they could correct the issue, they could return, but if not, Lowes could find another way to correct it. I again reiterated that we did not want Steve to return and wanted no further contact from Steve. Kelly was supposed to speak with Steve and call me back either last Wednesday or Friday (10/4 or 10/7). He didn't call on either day.
Yesterday, my husband received a text from Steve, requesting his email. My husband did not respond. I have since emailed the CEO of Lowe's (Robert Niblock). I don't actually expect a response, but I thought I'd give it a try. I'm just looking for a reasonable resolution.
My father recently bought a new washing machine. On the receipt was the printout for a mail in rebate and the terms and conditions.
It reads as follows (and I am dictating it EXACTLY as they wrote it, puntuations and all):
"PURCHASE AN LG FRONT-LOAD WASHER OR (1) LG TOP LOAD DRYER PLUS (1) LG SIDEKICK PEDESTAL WASHER AND RECEIVE A $150 LOWE'S GIFT CARD BY MAIL. PLEASE VERIFY PURCHASES QUALIFY FOR THE ABOVE TERMS BEFORE SUBMITTING"
I've polled facebook and personal friends, and I've talked to grammar teachers and Academic logicians. Here are the only two interpretations I get:
you get the rebate if you buy the front load washer OR you get the rebate if you buy the top load dryer and sidekick washer - buy (washer) OR (dryer and pedestal)
Buy any of the two out of the three items and you get the rebate - buy (Washer and dryer) OR (washer and pedestal) OR (dryer and pedestal)
However, after being rejected for the rebate (my father only bought the front load washer), I called Lowe's myself, and they told me it means the following:
Buying the front load washer is a necessary but insufficient purchase to get the rebate.
In addition to the front-load washer, you must also buy either the top load dryer or the sidekick - Buy (washer and dryer) or (washer and pedestal).
However, after viewing the real marketing materials with diagrams online here (lg.com/us/promotions/pdf/2017-LG-Fall-Laundry-Bundle-Rebate-Offer-final.pdf), not even the Lowe's associate can get it right. it claims you buy (washer and pedestal) OR (Dryer and Pedestal).
Lowe's refuses to accept that it's a grammar mistake (the placement of the word "OR" is very misleading, as well as the lack of a comma after the descriptiong of the dryer and before the word "PLUS", and finally the lack of a preceding "(1)" before the description of the washer). Lowe's would not even admit that it's confusing.
If this isn't outright malicious in its wording, it is at least a mistake of grammar, and they should make up for that by offering the rebate anyway.
Lowe's advertises blinds for sale on its website. I called the store's main number on multiple occasions (415.486.8611). The phone there rings but does not answer. After days of calling, I was finally directed to a manager (Alex) who informed me that I would need to pay $45 to have my blinds measured at my house but that the $45 would be credited back to me if I placed an order with Lowe's. She took my credit card information and charged my card $45 on August 29. An installer was supposed to call me to schedule an appointment. I finally got the installer to measure on September 3, and, in spite of multiple calls, emails and even a store visit (where I was ignored by multiple sales people and told that I would get a call back, which never occurred. I have now involved the executive team at Lowe's and still no response.. I have not been able to order the blinds and I'm out $45. I have spent hours and hours trying to reach a live body at the store to no avail.
Lowe's should not be allowed to get away with charging customers $45 for services never performed or for services that are wasted if you are unable to order blinds.
We waited a week in record breaking heat for our air conditioner to arrive This Lowes is almost 45 minutes from our home drive time. It finally arrived but inside this sealed box was a used broken air conditioner blowing hot air. We drove all the way back and their employee/manager? told us that it arrived there like that and offered 15% off of any air condition in the store. However they were all sold out there and in all local Lowe's which is why we drove that far initially. We had to wait yet another week at Home Depot for another air conditioner. Keep in mind there are pets and children in this home. When I called and tallked to the manager he knew nothing about it but did seem interested in helping me find out what happened. His version was that it was possibly a bait and switch on a return which makes way more sense than the first excuse. He needed more information and I relayed that I would call back with it. However I called 8 times that day and nobody was picking up the phone. I even hit extensions I didn't need and still no response. The next day I called twice and finally got a different manager who also knew nothing about this. The fact that they sold a used broken air conditioner in a new sealed box and no managers even knew about this tells me that integrity is not a priority in this store.
When a payment is due and billing is late coming, Synchrony the issuer of VISA Lowes Card automatically doubled amount owed as late payment penalty. Thus I cancelled my long standing account and will not ever do business via Lowes Credt card servcie again as if a billing is late in comeing you get penalizedwith excess late penalty charge. In my case it was double the amount owed... a paltry $13.00 billing was then increased to $26 as late penalty was doubling teh amount owed. I apid promptly and bid the "sum bit*s" adieu! Their business model is "for every customer lost we get 5 new ones.. so why bother retaining customers" GOD D*N them all.
I purchased a Troy-bilt rototiller on03/15/2015 with a 3 year extended protect plan. It work great until this summer. I followed all of the suggestion Troy-bilt could give me over the phone with no luck. I called the Lowe's protection plan phone number and was help by three well informed customer service people. The result was they sent someone to pick up the tiller to take in for service under the plan at no addition cost to me. So far so good. Will wait for their assessment of the unit. This is contray to the post by other people and needs to stated for the benefit of Lowe's company. I will post a follow up in the nest week as to the resulotion to my problems.
Would rate this store less if it was possible. I worked at Lowes a few years ago, Tustin District location and do not recall customer service being so bad. Lowes actually pays employees pretty well so I'm not sure what the bad attitude was about before I even approached the lady working at customer service. I went in to return the Lowes Iris hub, since the upgrade to the system and new application required did not work well at all. Constant disconnecting between camera and phone application. Customer's were now required to pay for all of the application's features individually, it was just not worth it at that point. The mandatory upgrade required customers who had prior bought this product to invest even more money than they had already invested into this system when buying it and paying the monthly Lowes Iris protection plan fee of $15 dollars monthly. Anyhow, this was the reason for my return.
Since I did not plan on returning it, I threw away the receipt after the first year of use. Unfortunately, the "upgrade" occurred shortly after 1 year. First I was told that I cannot get a refund since Lowes has not been able to sell one of their hub units for over a year. Which is odd, that I am held accountable for them not being able to sell their own products. Than, I was told i needed my credit card. I had the credit card used however since I got a micro-chipped card sent to me a few months ago, the card number was different. Than I saw the sign behind the customer service desk saying a drivers license can be used if customer does not have the receipt. I asked the service employee about using my drivers license to locate transaction, and she replied that I can't use my drivers license since it has been beyond 90 days. I was willing to get store credit at this point, and she refused. The customer service employee's refusal of even store credit, which is money going right back into Lowes' pocket, is absolutely ridiculous.
Once I stood my ground eventually a manager was willing to NOW provide store credit, HOWEVER I was only going to be returned a PENNY for the hub since they no longer sell the " first generation". I looked to my left and there was all the Lowes "Iris" brand products. I asked if I could bring the second generation hub that was sent when they upgraded the system, and get my refund on that. The Service employee replied "no, since that wasn't within the initial purchase". I became frustrated because not only is this a faulty Lowes product , but THEY decided to do a mandatory system and equipment upgrade without consent by consumers who already purchased the first generation. Therefore, the older product no longer works at all and you may only get a penny, since of course they no longer sell it. The second generation product that they do have, you may also not return since you did not originally purchase that model.
This to me sounds like a scam. I will be writing a letter to Lowes about this issue as it is horrrible service on their own manufactured product. I originally purchased product at this location, which didn't seem to matter. Also the "managers" were less than helpful or friendly. Nicole who was a head cashier manager, had a poor attitude and told me no from the start. Wasn't until Javier came after going back in fourth with Nicole, that I was even offered partial store credit. This was a freaking nightmare I would wish on anyone for a measly $150 bucks of store credit. At this point it's the freaking principle of the issue that matters to me. Have some dignity with the type of service you provide customers who shop at your store. Don't you want to make money...definitely lost me as a customer for life, and friends who I've shared this experience with. I see why people go to Home Depot for service and Lowes stays like a graveyard all daylong (except holidays). Wouldn't be surprised if Lowes is gone with the wind by 2020.
I bought a standby Generac unit $3000 got a 5yr warranty. Electric & Gas companies Installed it & permitted install. These companies were not authorzed to activate unit so i called Generac & Lowe,s they gave me 5 certified dealers to come out to start unit. This is where I find that there service is not included. I called Lowe,s to varify this They said thats Generac policy. I discovered there was no oil in unit called Generac they said it needs at least 1 qrt which i put in . the following day I called a dealer to see if they could just see why there was oil coming out of engine.
As of today I have a $3000 generac , $1200 gas install, $1500 Electric install and not one volt of electricity has been produced. Today, Lowe,s said If I can bring it into store they may be able to ship unit to a repair company. They dont know h*e long it will be till they get it back. I am 71 yrs old the unit weighs 392 lbs. It will cost $ 1200 to have Electric & Gas disconnected. What is a warranty for anyway.?
I ordered online a riding lawn mower. The mower took much longer then the given arrival date. It was fainally delevered to the store and I picked up. The online recept had incomplete information on it. The information is need to do the rebate form. Customercare at lowes.com is refusing to provide the information needed. you have to have an invoice# department # and these are not provided on the recept that is emailed to you after an order. Lowe's Customercare just repeatedly tells me to call a third party rebate center. That rebate center says we cannot help you unless you get the needed info. from Lowe's Customercare.
The scam is they never provide the advertised $250 rebate.
At this Lowe's when you check out they ask you if you want to give them your phone number for a hassle free return if you misplace your receipt. My husband bought a dewalt drill and dewalt battery double pack. Dewalt has a manufacturer warranty and Lowes has a 90 day warranty. Our first encounter when trying to exchange the rechargeable batteries, we were told they are categorized as: outdoor power equipment. Stated on their website: outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers and blowers) and highway trailers. My husband gave his phone number when purchasing these items. He always does because the ink Lowe's uses to print their receipts doesn't last 2 weeks. This is written on Lowe's website about returns: If you made your purchase in store and paid with cash or check, no receipt is required if you provided a phone number at time of checkout. This store pulled up my husbands phone number and had a record of his purchase. They refused to exchange or return the dewalt batteries because he didn't have his paper receipt. The daytime manager was a heavy set woman, who was rude to my husband from the get. He is a diesel mechanic who came in to Lowes in the middle of repairing a diesel so he had grease on his clothing and arms. She was disrespectful and her attitude was clearly saying he needs to get out of her store. We have never been treated in such a manner at Home Depot. I now spread the word to everyone I can, about our treatment and the false advertisements made by them.
Ongoing Nightmare with Lowes. At 16 Months for all my House Shades to be completed. Installation terrible with employees sent that do not know what they are doing. Sometimes come and can do nothing. Been tenacious with calling Managers and Corporate, with nothing ever getting resolved. Never receive calls from anyone advising anything on when someone will come out to finish the job. Call week after week, take time off of work to try and finish this nightmare project. Corporate has not been any help in getting my home shades up and working. Have paid a lot of money to Lowe's for New Home window shades, for excellent quality and installation and professionalism. At 16 months of fighting to have them do their job and get what we paid for, no one from Lowe's cares nor will do or finish the job. Our next step seems to be contacting News stations and social media.
I bought 5 new windows from Lowes and they installed them in my house in November 2015. Winter went by and in March 2016 I noticed one of them was leaking (a picture window!). I contacted the store and they sent the original installer back to take a look. It took him a couple of weeks and he said the installation was fine and that the problem should be a defective window.
Then, Lowes contacted the manufacturer (Pella) and they scheduled for a representative to come and take a look. They re-scheduled the visit many times and it took him about 2 months to come over to my place. He said the window did not have any problem and that it should be an installation issue.
Then, Lowes asked the original installer to come back and fix the installation. He came and just re-caulked around the window saying that there wasn't anything else to be done and that it should solve the problem. Well, it did not. I went to the store again and explained the problem. Then, they sent another company to evaluate my problem (All American Windows). They said it was a poor installation and that they told Lowes they would need to remove and completely re-install the window. It took some time for Lowes to pay them so it took a long time for them to show up. When they finally did, they did not re-install the window, they installed a rain cap on top of it saying it would definetelly solve the problem. Well, it DID NOT again!
By this time (end of 2016) my case had already been sent to corporate and the assistant manager at the Lowes store told me there was nothing they could do for me anymore, that I should call people in corporate and walked away.
I have trying to solve the problem calling corporate but no success. The person I was dealing with in 2016 does not work for Lowes anymore and my case is lost. In the last 2 months I have called them several times, talked to over 5 people that always say they will review my case and contact me in a few days but thay never did. This is really disappointing. I had another 6 windows replaced with Home Depot and I did not have any problem. I will NEVER do business with Lowes anymore.
Paul Dame senior attorney for Lowes Compies Inc. Paul Dame folks this guy is a jerk never wanting to listen to the facts of my compaint.Paul Dame senior acting attorney for Lowes Companies inc. Did nothing to protect my product but in fact Bullied me and my company Folks LOWES is not what you think.They are bullies and LIARS led by PAUL DAME.They will not give back my product with out signing off that i dont sue them.PAUL DAME you are a jerk low life attorney whos out for him self and LOWES.So now they have my product and wont return it.This is LOWES folks but there not sp friendly when you call them out for violateing there own rules,I have cost over 15,000 dollars and they will not let my company have are products back unless i sign a document not to sue them.PAUL DAME is a Bully liar and a Fraud.
PAUL DAME SENIOR LOWES ATTORNEY , THIS ATTY IS A LIAR AND A FRAUD HE COVERS UP FOR LOWES EMPLOYEES WHEN THEY DO WRONG AT LOWES INC. PAUL DAME IS THE LOWEST OF LOWS WHEN IT COMES TO A COORPERATE ATTORNEY,LOWES INC SHOULD FIRE PAUL DAME FOR THE LOW LIFE HE IS MAYBE THATS WHY THEY CALL IT (LOWES INC.)PAUL DAME IS A SKUNK OF SKUNKS AND I WILL NEVER STOP ON POSTING PAUL DAME A SENIOR ATTORNEY AT LOWES COMPANY INC. SOCIAL MEDIA ACROSS THE WORLD WILL KNOW (PAUL DAME SENIOR ATTORNEY LOWES INC.) LOWES COORPERATE ATTORNEY NORTH CARALINA.
Lowes sold me a washing machine that i expressly told them i was using in my small business, a vet clinic. The salesman suggested lowes extended warranty plan since i had replaced 2 washers in 3 years. This way, if the machine died, i would get a new one under the 3 year plan.
Lo and behold, the machine died and the service guy that lowe's contracted told us it could not be repaired. I called lowes warranty service and they flatly told me that the warrantly is invalid in "commercial" settings. I told them i was not a laundromat and that the sales person explicitly sold me the warrantly for my clinic. I was furious and spoke with corporate and they reiterated the plan's fine print that states commercial use will invalidate the plan. They would give me the money back on the plan but not replace the washer.
They shoved the complaint down to the store where i bought it and the manager there had no idea these lans did not cover use in a business. They were "clueless"
I filed a better business bureau complaint and promptly got a call from lowes' "executive support" department. Janet leaves messages and when i call back, i get voicemail. I have not been able to get in touch with janet and nobody else seems to be able to help me. This is a pattern, insight gained from reading Outscam on similar situation, that lowes uses to delay and frustrate.
I will write a letter to lowes' execs. Here are screenschots, taken several days ago, showing lowes "commercial" washing machines and the description of how good they are for small business use and right next to the picture are the buttons to buy the plans. Pure fraud, plain and simple.
Lowes has live Christmas trees on their site to purchase. I am disabled, have trouble walking, and cannot lift anything. Therefore, I bought the advertised tree online and planned to pick it up and have it loaded. I had to drive to a bank first before doing the transaction, (not easy for me) came home, placed the order and 5-10 minutes later got a call from Lowes. The person stated "all the trees are dead so you can't come pick it up. Your money will go back on your card." I asked why they are even putting the trees online if they have nothing to sell and, questioned my money being returned. The guy assured me the refund was immediate and he had no apology or explanation.
Today, 24 hrs later, my money is still gone and of course I have no tree. I called Lowes customer service and was told I have to wait 4-7 business days for the refund. I went in person to the store. The 1st cust svc person blew me off and blamed me. Then a "assistant mngr" showed up after waiting 15-20 minutes. He refused to push through the release of my money back to my card. He had no apology whatsoever. As I walked out and past a line of men I said, Good Luck People. The "Asst Mngr Sisco" walks past the same men and gives them a high five and smiles. Clearly as if to say, She's wrong, I'm right. I'm a jerk. Lowes lack of care, concern, professionalism is off the charts and I look forward to the day the government slaps them with a fine.
I paid Percy Lowe $190 .00 because he stated that he could bring up me and my husband credit score. All this person did was lied and claimed that no one was giving him fax numbers all Lowe Financial did was have me and my husband on 3 way to get fax numbers and promise results . To which we are still waiting for. I ask for a refund and he claims he have done what he was supposed to do. The persist s scam and con artist.
We are going on 3 months without a functioning washing machine. Thanks Lowes! We purchased a brand new LG washer in June that stopped working in September. It took approximately 2 weeks for an outsourced repairman to come out but the parts are not available in the US. The have to be ordered from China. It has now been 3 months and the parts still have not been ordered from China. Lowe's will not stand behind the products they sell and exchange the washer but pawn off all responsibility to LG.
On 1 August 2016 the salesman for the local Lowes, Tony, tok our order for new windows. The first issue was that two smaller windows we wanted as doule hng. Tony stated that of course they would look different because they were double hung, but the differece would be so small that one couldn't tell from the outside. Double hung windows cost about twice as much.
First, the delivery date of the end of August was missed. Supposedly every single window was broken. New date mid Sept and that was missed. Now end of Sept and windows were delivered for next day installation. First thing one window was broken. The double hung windows had a HUGE difference, where all the oher windows had a flat trim the double hung had a 7 step tiered look. Then during installation there was a shower that lasted under half an hour, so they onl put in a part of the undamaged and single hung windows and they left debris around the house and failed to caulk around the windows. The installers left early and said they had no plans to come back and finis at least what they had started until the replacement windows arrived.
Lowes was contacted and several reports were filed with them about the issues. It took nearly 2 weeks to get the windows caulked and debris cleared. Nobody would pick pu the damaged window and the 2 return windows. Nobody would come out and install the good windows until the new ones came in, and nobody would tell us when the new ones were due. We were responsible for our remaining windows on the ground and Lowe's returns as well as all sorts of materials left here.
No communication from the salesman or the store at all. No return calls after messages, no calls with delivery estimates,nothing. The installation of the windows was going to decrease our insurance, so months of no installation cost me hundreds in insurance costs and we had to intall a security camera just for the windows as they were left outside. We also lost the deposit we paid a painter to have the unpainted trim that Lowes uses painted. We have the cost Lowes paid for the windows and it was 40% of what were were charged.
Cutting to the chase, the windows were finally put in and a week later Lowes picked up the windows. I asked how much of a refund for the double hung windows and I was told that WE OWE LOWES!! Nothing for our losses, nothing for the at least $200 price difference, nothing for storing their crap for months except a bill that if I "shut up" they will call it even.
My husband and I wanted to replace our present fridge/Freezer .
We stoped at the local Lowes, just a 1/2 mile from our house.We looked at a floor model one, G.E. Unfortunately the one we saw, the salesperson neglected to mark it as sold.
That started the whole procedure from HELL. We were told there was one that we wanted, at the Willoughby Ohio Lowes . The employees from the mentor Ohio Lowes, arranged for us to buy the same model one from the willoughby Ohio Lowes.
I was told by yhe Willoughby Ohio Lowes,Employee, who was the manager of the dept, That the floor model fridge/freezer had a few scrathches , but would not be noticeable once was placed against wall.
The delivery men from Lowes [[ A Matt & Anthony ]] , came to our door, one handed me the warranty papers Etc. they were all wet, and covered with black Mold.?
Ounce, they got the Fridge/Freezaer into place, first I believe matt mentioned that the whole top of the unit was covered with very thick dust and debris. When they opened up the unit, they both gasped, they could not believe the whole inside of the Fridge, and freezer was full of BLACK MOLD .
Unfortunately , my wife and daughter decided to try and clean it up, [[ Please note, my wife has chronic asthma and breathing problems, along with heart problems, and my daughter has breathing problems.??
We asked the delivery men, how could this have happened ? I believe they told us, [ first ] This was a floor model, and it had been hooked up and turned on. [ 2nd. ] The unit was placed back in the boc, and it sat in the store for about a week until it was delivered, perfect atmosphere for the dis gusting , [ possible cancer causing Black Mold to festur.?
We contacted Lowes, one of many, to try and get to the bottom of this horrible circumstance. The many people we contacted from Lowes customer complaint dept. were totally appauled by what we had gone through.?
I believe we talked to a Mario, manager at Lowes Willoughby Ohio, Mario , aksed if we could come into the Willoughby Ohio store, and swap out the items.
I may not have a college degree, but by what Mario told me, I assumed by him saying swaping out the items, we were going to get another unit as an even trade ? Guess what , I was wrong, Mario showed us in his opinion a comprable unit, The unit he wanted us to fall for, was about 2 to 3 cubic feet smaller, and did not meet our approval at all.
Now comes, what some may call the closer,after choosing a little bit higher priced unit, [ only because the original unit, was a floor model,] In the mean time Lowes charged us an additional $400.00 to $ 500.00 for the replacement unit, which as I had mentioned smaller than the original one. A kimberly, from Lowes executive in N.C. she tried to more or less force us to agree to take a $100.00 gift card, to more or less shut ud up.?
That had been thrown around quite a bit, we finally were abel to get the amount raised to $ 200.00 . But still they did not take into consideration how the whole ordeal affected my Wife and daughter.?
When we went to the mentor Ohio Lowes, to pick up the check, they did not want us to put the money toward our charge account,? The paper that they had on hand for the above transaction , was supposed to be noterized , but I guess they may not have been intellagent tnough to realize it ????
I myself [ Pat ] suppossedlly , am not able to pursue any more, but that does not prevent my Wife and daughter to pursue this further.
Just, imagine probably a multi BILLION company , sending an appliance , out to a customer, with out bothering to check the unit first, whole top of unit covered with dust and debris, whole inside, Fridge/freezer , covered with BLACK MOLD, this alone posses a Health hazard,?
Do you honestlly think this campany really gives a crap about their customers ?
I am now going to type out what is from the CEO or president of Lowes state on his web page, -- Mr. Robert A. Niblock , [ Quote ] What does it mean to be socially responsible ?
At Lowes, it means we're accountable -to customers , to our people and to the communities we serve . It means we aim to do what's right - to find a solution that works for all of us. It means we strive to be trustworthy - to do what we say and keep our commitments .[ end Quote ]
Kind of sad isn't it, every thing Mr. Niblock just quoted on his web page , that he said he would do to make things right, he just turned it completely around , and more or less put the screws to his loyal customer. ??
I will be inclosing pictures of the moldy paper wotk, and Mr. Robert A. Niblock's message to the public, which apparently does not mean a whole hill of beans .?
Any sugestings, of how myself and daughter may ne able to pursue all of the above ?
Thank you in advance for any help in this very disturbing matter. Sincerely; Tomasa johnson & Michelle Johnson .
I have a very serious problem with Lowe’s. I purchased a Husqvarna riding law mower 2 years ago. They told me if a buy the extended warranty, that would come from Lowes and is much better then the factory warranty, it covers everything 101%. Also I would never have a problem with this machine, because it is the best product they have. It’s not bad enough that every season I have the same issue with the lawn mower, but every time they are giving me a hard time. They never find my warranty. This time the manager told me to go to the store between 11AM-5PM and they will take care of the problem. I brought my lawn mower to the store and the manager a spoke with was off that day. The other manager was very arrogant and said they are having a meeting and nobody is available to help. We had to take off from work to bring the machine to the store and for what? They were wasting our time. They didn’t help us. I called customer service, but the supervisor on the phone from North Carolina was unprofessional and horrible. She tried everything in her power to make sure the customer is NOT helped.
I’m very disappointed with the treatment I received from Lowes. The extended service what I paid $199 is a rip off; they never take care of anything.I have a very serious problem with Lowe’s. I purchased a Husqvarna riding law mower 2 years ago. They told me if a buy the extended warranty, that would come from Lowes and is much better then the factory warranty, it covers everything 101%. Also I would never have a problem with this machine, because it is the best product they have. It’s not bad enough that every season I have the same issue with the lawn mower, but every time they are giving me a hard time. They never find my warranty. This time the manager told me to go to the store between 11AM-5PM and they will take care of the problem. I brought my lawn mower to the store and the manager a spoke with was off that day. The other manager was very arrogant and said they are having a meeting and nobody is available to help. We had to take off from work to bring the machine to the store and for what? They were wasting our time. They didn’t help us. I called customer service, but the supervisor on the phone from North Carolina was unprofessional and horrible. She tried everything in her power to make sure the customer is NOT helped. I’m very disappointed with the treatment I received from Lowes. The extended service what I paid $199 is a rip off; they never take care of anything.
I am a loyal Lowe's consumer of over 6 years. Lowe's is my main source of supplies for my maintenance company that services property management companies and Realtors within the Clarksville, TN area. Numerous concerns of mine have been supplied to Lowe's Store #498 of Clarksville, TN. I have expressed my concerns several times to management and to the Lowe's customer hotline ranging from delivery drivers not contacting customers in the morning before they leave for deliveries, to the rudeness of store employee staff, to the improper handling of orders I have placed.
The issues I am currently concerned with are as follows:
· I spent three (3) hours going through stacks of decking lumber to select specific deck boards for my own personal deck I am building. Once delivered it was apparent that it was not my selection. The wood was full of knots and the ends were split. It was not the lumber I took the time to personally hand select to be delivered to my home. When I contacted Mrs. S about this, I was advised it was because it was left outside. A week’s worth of weather is not the cause of knots or splitting; this was not a sufficient explanation.
· I have expressed concerns that management at this store have started requiring the Pro service techs to pull the orders they take in, thus making them unavailable when needed by the consumers they were hired to assist. I have been made to wait over an hour at the Pro desk for assistance on multiple occasions. When I place an order to be pulled by staff, I receive constant complaints and comments from staff that I need to pull my own orders. I have advised Mrs. S on numerous occasions that if she has an issue pulling my orders then she would need to take it up with Lowe's, her employer, as they are the ones that have advised she needs to pull the orders.
· I have also expressed concerns that I have not been receiving a phone call from the delivery techs the morning of deliveries. I work with property management companies and pay to have items delivered to their clients' residences for me to install. If I am not notified of the delivery, then I am not present when the delivery takes place. My clients are not responsible, nor are they expected to be there for the deliveries. Dangerous situations have occurred with home owners and techs. We have had several cases where this has occurred in the past. I have notified my Pro Service specialist of this and it still continues to be an issue.
· Recently I purchased a zero turn mower from Lowes that was returned to the store by another customer. The ticket on the mower specifically stated I was able to purchase the Lowes protection plan and that the mower came with a 3-year manufacturer’s warranty. I was informed that the mower was returned due to faulty transmission issues and was repaired by a Lowes approved vendor. Because it was returned Mrs. S informed me the protection plan was not available to purchase. Less than a week after I purchased the mower it would not start so I contacted the manufacturer who advised me the warranty would not be supported through them. I spoke with Mrs. S about this warranty and at that time she informed me it was only a 1-year warranty and it didn’t cover starting; it only covered the transmission. I spoke with the Pro service team at the Lowe's S. Clarksville Store #3003 who advised me that if the mower was repaired by a Lowe's vendor then I should have been offered the Lowe's protection plan, as well as the original manufacturer’s warranty. The mower was delivered with no paperwork. The original tag was removed from the mower before it was delivered to my house and I was charged the $20 delivery fee even though Lowe's’ ads clearly state mowers will have free delivery. Prior to the purchase, I originally spoke with Mrs. S regarding interest in the mower. She advised me that she had already spoken with Mr. D, the store manager, and he was not willing to discuss the mower with her. There was apparently an issue between her and the manager because she had purchased some appliances that were still in the back of the store. My wanting to purchase a mower had nothing to do with her personal issues with the manager. Also, upon the morning of the mower being delivered, I was called at 6:37 am and asked to confirm delivery of my mower. Mind you this was the following day that I purchased the mower. I was then contacted again at 7:44am that they were leaving the store to deliver it. Mrs. S messaged me to let me know that they would leave the mower with out my being present, but I would be responsible if it were to disappear. I expressed my concerns about calling a business customer so early in the morning to Mrs. S at exactly 7:30am. Then at 7:33am she refunded the mower from my LAR account without my knowledge and rebilled it to a gift card so it is no longer on my LAR account. She used the excuse that it was the wrong purchasing number and if she left it that way, they would send the store a new one. When I spoke to management at the S. Clarksville Lowe's, I was informed that was not the case nor correct procedure. After all of this happened, I then contacted Mr. DU, the assistant store manager at the Clarksville Lowe's where I purchased the mower, and the one I dealt with when I purchased it, and negotiated the price. I contacted Mr. DU to inform him of everything and that I think Mrs. S was upset with me regarding purchasing the mower because she wanted to purchase it herself. He advised me he did not think that was the case; however, all signs point to it being the case. I also advised him the tag was removed before it was delivered, and that I was not provided any information about the mower or the warranty. The hose attachment for the mower deck was missing, the positive line to the battery was loosened, and then after the fact, I was told it is only a one-year warranty, not a three-year and it only covers the transmission. Mr. DU advised he could not remember which mower I bought as he has sold so many of them. Mind you I am inside the store multiple times a day and know almost everyone who works there. I find it hard to believe that he could could not remember the mower I purchased as it was the first Husqvarna zero turn mower that had been returned.
After all of this happened, the next day I was contacted by Mrs. S again and advised that some metal roofing I had ordered was now on back order and would take an additional 2 weeks.
I also needed to special order 108 windows and asked if someone could be sent out to take a measurement of the windows to just double check my measurements. When speaking with Mrs. S about this she initially informed me Lowe's does not do this any longer. Then when she found out it was 108 special order windows she informed me someone would be going to the apartment complex on Friday and it would cost me $35. I had the option for it to go on my account or pay cash to the tech that showed up. I waited at the complex all day Friday and even contacted Mrs. S to inform I had not been contacted by the party coming to measure the windows. On Monday I advised her no one ever showed up. Mrs. S informed me that Mr. L, her manager, put the work order in and was supposed to be having someone contact me and that my account was not charged the fee. I have spoken with Mr. L several times over the phone in the past and he has been very rude and confrontational, and at one point even told me to google a question I had asked.
I have also placed several orders through lowesforpros.com and requested the order be taken to the Pro service station instead of the customer service desk because I always have other items being picked up at that location. Mrs. S has expressed that she does not appreciate having to pick up my items from the customer service desk and that I should do it on my own. In a world of contracting, time is money. I do not have the time to sit and wait for assistance at two separate stations. There is no reason for a Pro order to go to the customer service desk. I do feel this is a concern for many Pro users and why the website does not get more traffic.
Because of all of these issues I’ve dealt with in just the last few weeks, I have had no other choice than to find alternate suppliers. I contacted Home Depot and they sent someone right away to measure for the windows and it is free of charge. Because of the actions of Mrs. S , Mr. DU, and Mr. L of the Pro service station, Lowes has potentially lost a very large sale of 108 special order windows as well as my continued loyalty as a consumer.
I am requesting someone from corporate, or a regional manager, to contact me regarding the issues stated above because it is apparent that my concerns are not being addressed by management. I would like the situation handled. I have lost faith that this can be handled at the store level. Instead of hearing my valid complaints and using them as constructive criticism to improve a loyal customer’s experience at their store, I feel my complaints are being used to retaliate against me and I can no longer allow it to continue. If the situation does not improve I will be forced to start conducting business elsewhere.
If needed, I can provide a copy of the text messages between Mrs. S and me in regards to dealing with the lawnmower, as well as the dated and time stamped receipts from purchasing the mower. I would like the mower purchase investigated and I would like the extended protection plan on the mower that was stated on the paperwork for the mower as well as stated in Lowe's company policies and procedures. I would also like to know why Lowe's company policy was not used during their interactions with me in the case of the mower, as well as the special order of 108 windows. This is my final straw and contacting corporate is my final step in reconciling a relationship with Lowe's for future orders. If I am dealing with these types of situations because of improper management and retaliation from the Pro service team, I can only imagine other customers may be experiencing the same treatment.
Lowe's gave me a six month interst free promotion on a large purchase I made.
I then proceeded to use the same credit cardfor other purchases over the following months.
I always paid more than enough on my monthly payment to cover the new purchases that month plus the minimum neccesary for the deffered amount.
After several months I notived I was being charged interst on my monthly purchases. I looked at the statement and it just reflected the payment I made. The logical assumption was that it paid off my non deffered amount and the rest applied to the deffered amount.
I finally called Lowe's customer service and I was informed they were taking the payment and only allocating the minimum due to my new monthly purchases and putting the rest against the deffer amount.
This allowed them to charge me interst on the new monthly remaining balance.
The reason I defferd the other amount was to pay it at a later date or if I did not I would be charged the accrued interest.
I understood all that and am paying it off prior to the experation so I will pay no deffered interest.
Customer service said every time I make a payment I have to call them and tell them how I want the payment allocated.
No where on the srtatement or anywhere else does it say this.
They are the most deceptive credit card company I have ever dealt with in these practices in taking great advantage of people.
This is most disgraceful for such a large national chain.
On 6-18-16, at approx. 8 30 AM, I went to the Lowe's store on 21870 State Road 7, Boca Raton, FL. 33428, 561 883 1215. I asked the man working in lumber, a white male, 50's, with a southern accent from Mississippi, if he could cut 11 pieces of plywood from as many sheets as needed. I showed him my measurements and he said yes. We then proceeded to load 5 sheets of plywood onto a cart, and then wheeled the cart to the cutting machine. As he started cutting the wood, he tells me that he's not supposed to make exact cuts for people, just a cut
or two so people can get the wood into their car. I looked at him like he was nuts. I told him that Home Depot cuts any wood to any size without a problem. I think he was looking for extra money in his hand. Then he tells me that he used to be an architect and now he has to work doing this. After he cut two sheets, he puts the leftover scrap onto my cart. I told him I didn't want that scrap wood, and couldn't fit all of the scrap in my car. Now he tells me that he's not going to cut all my wood and throw away my garbage too. Again, I looked at him like he was
nuts. I told him Home Depot never gives me a problem with this, and I leave the scraps there. Now he walks away from me, disappears for about 25 minutes, then comes back and tells me that he spoke to his manager, and he would not make any more special cuts for me. It must be noted, that there was very few customers in the store, and there was no one else waiting for help in lumber. My wife started yelling at him, and I just took my 2 pieces of cut wood and told him that if he didn't want to cut the wood, I'd go to Home Depot down the road, and they
would. He didn't care. On the way to the cash register, a man at the contractor desk, a white male, who I saw speaking with my lazy idiot before he stopped cutting my wood, asked us if everything was OK. My wife yelled at him and said no. He acted as if he didn't care. I went to Home Depot and had everything done, with no problem. 2 nice guys cut our wood, and took all the scrap away. They didn't ask for anything, but we took care of them.
The person in that lumber department should be fired. He was a lazy SOB who agreed to do the job, then after cutting 2 pieces of wood decided that it was too much work for him. And some lowlife manager gave him the Ok on it. I will never go to that store again. Thank God Home Depot is down the road.
We had installed the choice decking to replace our old deck. In our house before this we had installed the trex and had no problems with it. So when we were replacing the deck in our new home we put in the choice decking bought at Lowes in greensboro NC. Three years later it has black spots all over it looking like mold. We spent alot of money on this deck, I am very dissapointed and would not reccommend this product to anyone.
I go into my local Lowes Store and walk up to the cashier and ask her to charge me for 2 bags of concrete mix. During this time I ask her if it is okay for me to pull my truck up to the pallet outside to get the items? She says "yes that is fine". I stop at the door and speak with a lady who is stamping receipts and also knows me from many numerous purchases. I do not inform her of my conversation with the cashier and leave the store. I get my truck and pull up and wrestle 2 bags into my pick up truck from the pallet and shut the bed.
A black woman approaches me as I am entering my truck and says " I have to have the receipt"! I stop to talk with her and tell her that I have paid and the cashiers description. ( Young Hispanic lady) She repeats that she must have the receipt and then another white male referred to as "RJ" also arrives.
I said look, I paid, ask the cashier, I did not come here to steal 2 bags of concrete mix. RJ says that if I do not provide him a receipt that he is removing the 2 bags of concrete mix from my vehicle. I said that I would not provide anything further and at that time RJ opens the bed of my truck and removes the 2 bags of concrete mix and puts them back on the Lowes pallet.
He confiscated items that I paid for from my private vehicle! The black lady who approached me initially said to me we do not think you stole it. So they are not saying I stole something they are just indicating that through their actions. I ask for a manager and speak with David (assistant manager) after about 20 minutes waiting for him to get done speaking with his employees. David approaches me and says "what can I do for you"? Amazing and it this point he knows what has happened. I tell him to simply mark my receipt that I showed him for the 2 bags of concrete mix. He writes customer paid and that they then took the items back without permission from my truck. He tells me "Megan" the store manager will call me. I do not hear from Megan until after my complaint is escalated to a district manager by Lowes 1 800 customer service number.
I finally speak with James Blair who says he is a district manager and he asks me to allow Megan a chance he resolve the issue. Megan says that she will give me a truck rack for my vehicle at "no cost or very low cost". She then calls me and wants me to pay $200.00 for a rack that costs $300.00 to resolve being humiliated and public embarassed as these non Police, non Security people treated me as a criminal stealing 2 bags of concrete that cost $8.43 cents with tax. After speaking with Megan I determine that James Blair is not giving Megan a chance to resolve the problem because she needs his approval to take any action. This is the complaint number assigned by Lowes 1-7649976031
This is the second time Lowes has paid nothing to fulfill thier extended warrenty obligations. The first time was with a four cycle Troybilt trimmer. THe engine went out and they said I held it in way that it did not get enough oil - they rejected the claim.
This time on a Generac power washer, it starting leaking gas while in my SUV. I tried to tighten the bolt on the carborator bowl with the only tool I had with me which was a set of vice grips. The bolt showed that I did not use a metric wrench.
The verdict was that i messed up the gasket above the bowl and it would need a new carborator at my cost.
The caborator was leaking before I tried to stop the gas from running all over my SUV!!!!
I will never buy equipement from Lowes again and will move my business to Sears which keeps its word.
They lure you in with "no interest for 18 months" as long as you make timely minimum payments, then, without notice, they sneak in "Regular Purchases" which ARE subject to a 24.99% interest rate!!!!
They LURED me into getting their card under false pretenses and were then totally unreponsive when I realized it and complained.
Extremely DISREPUTABLE business practices and lousy customer service! I am now in need of two more major appliances. Guess where I am NOT going to buy them!
We purchased high quality fencing material and installation from Lowe's in Anderson, SC. It was the worst decision we ever made. The install was to take 3 days...that was Memorial Day and today is October 21st. For 4 months we have been trying to get someone out to install the fence correctly, finish the install...Anything at this point and all we get is "we are working on a resolution". After 4 months, the resolution is simple...give us our $5300.00 back, come get the horrible fence and we will never do business again. Believe me, it won't take much to pull up the fencing since the post were not installed properly and anytime a storm comes, you can see it blowing in the wind. We have gotten nothing from Lowe's in way of a resolution and the only response we get is an email immediately when I post something on Twitter which says the same thing everytime..."We will have someone from customer service contact you immediately". Yeah - that never happens either!
If I could give Lowe's zero stars I would. Roughly six Months ago we purchased a Whirlpool Gold series range for $1800. The delivery was scheduled and when the stove showed up three days slater it was missing the back panel, so I refused delivery. I called the store and spoke with a store manager that said he would bring us a "new" in a couple of days. When stove #2 showed up, it was missing screws and had a number of small dents in the sides so, again, I refused delivery I did not spend $1800 for a used, returned, damaged, refurbished, or floor model item! Roughly 2 weeks after my new stove was supposed to be delivered, they finally bring us a new stove that actually appears as if it might be new! It was still mostly in the box, at least, with no obvious damage or missing parts. Six months later the $1800 stove stops working, FE08, the cooling fan has crapped out and the oven will no longer turn on.
I called Lowe's and told them what was going on. They said they would have a service company out to look at the stove but it would be more than three weeks before they could get to me. Apparently, in the Capital of North Carolina, a place with millions of residents, three major universities, and a hub for computer, medical, and biotech industries, Lowe's has only bothered to contract with ONE service company for the "repair" of major appliances. More than three weeks later, with no communication from Lowe's OR the repair company, a service tech shows up 20 minutes after his only phone call to schedule the appointment. Lowe's failed to pass on the error code, so of course he looks at the stove "FE08 huh? Gonna have to order some parts. It'll be 5-7 business days". Four more weeks go by with no communication from Lowe's or the repair company and we still are unable to cook. It's now been seven weeks!
Lowe's home improvement does not care about it's customers beyond what's in their wallet. Lowe's home improvement does not stand behind the products they sell OR the warranties that come with the expensive products they sell. If I had purchased a $600 stove, this kind of treatment is unprofessional and inappropriate but at least the expectation of quality equipment isn't there. My family spend $1800 on a stove because we wanted something well built that came with a quality warranty. Not it's going to be at least two months, probably more, where my family is unable to cook and have to eat microwave meals or eat out for every meal. Any idea how unpleasant it is to eat out with a nine month old baby for every meal, two months running?
What we got for our $1800 was a lot of headache, several broken or damaged ovens, and the full and complete understanding that Lowe's cares absolutely nothing about anything but profit. They refused to take the stove back, they refused to replace the stove, and have so far failed to honor the warranty as sold. They have made it abundantly clear that they don't care about their customers by only contracting with ONE service company to take care of the millions of customers that shop at the more than dozen Lowe's stores in the area. Do not shop at Lowe's Home Improvement if you want quality appliances and responsible customer support. Do not shop at Lowe's period, we need to stop supporting large corporations that only care about profits and will knowingly and deliberately take advantage of its customers.
Lowes Oviedo does not stand by their products or customers. I purchased a pressure washer a couple months ago. Usedit three times. On third bottom blows out of bottom. Lowes will not replace and wants me to pay to have it repaired. This company is a joke and has lost my business. I have had numerous isses with them. One a garage door opener they installed and the second a door and side pannel I purchased that came in broken 3 times and they claimed they checked the product. I will not throw my money away any more to a horrible company as this.
Lowe's Home Improvement Reviews
They tried to leave the machines in the middle of my kitchen to wait for the kit to arrive. We said no, we imagined that could be a problem. They said that we didn't paid for that, so we showed them the receive. We called to Lowe's but half an hour passed and we were still waiting on the phone, so the drivers took the machines with them. When they answered Jackie, a very nasty employee said that we didn't pay for the kit, again one hour to demonstrate that we paid for everything and at that point we had NOTHING, only mistreatement from the employee who schedule the delivery for the 5th. On January 2nd we received the kit but never the machines, but we did receive a text message telling us that the delivery was 100% done.
We called Lowe's and talked to Assistant Manager named Javier who said that we had the machines, after a while of accusing us having the machines, my son told him that we have cameras in the building and at home and the Police could see clearly who is stilling the machines and that would be Lowe's, not us. Ten minutes after Javier said that employees would come the 3rd with the machines to install them. We received text message from XPO, the delivery company hired by Lowe's, that they would come between 11.30PM and 1.30PM, at around 2PM, we received another text that they would come between 2PM and 4PM and finally we received a phone call at 3.26PM from somebody who said that was calling from a calling center, but the phone number was 1-866-881-2228 which is from XPO, the delivery company explaining that the truck had problems and that today the 4th first time in the morning we would have the machines installed and she offered me a gift certificate for the inconvenience. My son and I are disabl
LOWES WAS OFFERING A PROMOTION TO GIVE YOU A $450 REBATE GIFT CARD FOR ORDERING 6 APPLIANCES OR MORE ON THEIR MAIN PAGE OF THEIR WEBSITE. IF YOU DID NOT CLICK ON THE LINK THIS WAS THE FINE PRINT YOU MISSED :
THE OFFER WAS REALLY $50 FOR 2 APPLIANCES, $100 FOR 3 APPLIANCES, $200 FOR 4 APPLIANCES, $300 FOR 5 APPLIANCES & $450 FOR 6 APPLIANCES.
WELL I ORDERED 4 APPLIANCES AND WHAT I GOT WAS A $100 GIFT CARD TO LOWES!!! NOT EVEN THE CORRECT AMOUNT BUT A GIFT CARD TO LOWES! REALLY?? BAD ENOUGH THEY DID NOT SEND ME THE $200 I WAS SUPPOSE TO GET BUT DO THEY REALLY THINK I WANT TO BUY ANYTHING MORE FROM THIS STORE?
HERE IS THE SCAM THEY PULLED & WHEN I SAY SCAM IT IS MOST DEFINITELY A SCAM. ON THE LINK THAT MOST PEOPLE DID NOT CLICK ON IT SAID ALL ITEMS MUST BE ON THE SAME RECEIPT. NOW WHEN I ORDERED THESE APPLIANCES ALL ITEMS WERE ON THE SAME ORDER. I RECEIVED A ELECTRONIC CONFIRMATION OF THE ORDER WITH ALL 4 ITEMS ON IT. AFTERWARDS WHEN I TRIED TO CLAIM MY REBATE ON THE WEBSITE IT TOLD ME I NEEDED AN ORDER #. WHICH BTW APPARENTLY WASN'T THE SAME ORDER ON MY ELECTRONIC CONFIRMATION? WHEN I CALLED THEM FOR MY ORDER # , THAT IS WHEN THEY INFORMED ME OF THE FOLLOWING: ONE OF THE ITEMS I ORDERED WAS NOT AVAILABLE FROM THE SAME STORE ALL THE OTHER ITEMS WERE SHIPPING FROM THEREFORE THEY HAD TO "CREATE" A "NEW ORDER" FOR THE FOURTH APPLIANCE. WHICH MEANS ACCORDING TO THEIR PROMOTION I ONLY BOUGHT 3 APPLIANCES NOT 4 THEREFORE I GET $100 LOWES GIFT CARD. I WAS OUTRAGED. SPOKE TO SEVERAL DIFFERENT CUSTOMER SVC REPS. THE LAST ONE I SPOKE WITH GAVE ME AN ORDER # AND PROMISED ALL 4 WOULD BE COUNTED. HERE I AM NOW WITH THE $100 GIFT CARD TO LOWES. TOLD THEM IT IS NOT MY PROBLEM YOU HAD TO SEND IT FROM A DIFFERENT LOCATION WHEN I PLACED THE ORDER THERE WAS NO INDICATION IT WOULD BE COMING FROM A DIFFERENT LOCATION AND ALL ITEMS SHOWED IN STOCK!! TOTAL SCAM! TOTAL SCAM! TOTAL SCAM! THEY NEED TO BE HELD ACCOUNTABLE. I AM TAKING IT TO CONSUMER AFFAIRS. NOT JUST FOR THE $100 BUT I DO NOT LIKE BAD BUSINESS PRACTICES!
It began with an e-mail from Lowe's saying that I had missed my credit card statement. Ok stupid me, sorry i don't live in my e-mail account.
i arranged for the account to be paid in full on the 15th of Dec. 2017. With that done, i expected that the account was settled. On the 19th of dec.2017, Lowes still didn't take the money for the credit card. i immediatlymade arrangement through Lowes credit card services to make a second payment, figuring that I had done something wrong the first time. On the 20th of dec. 2017, Lowes credit card services took both payments. Upon seeing that, I contacted Lowes credit card services, where I was told that getting my second payment back would take 15 days by check. Explaining that there was a mixup andf a double payment was administered, they didn't care. I spoke to a supervisor, she was less that helpfull and just plain didn't care. she offered to give me the corporate address so I could send a letter to complain about why I couldnt my funds electronically transfered. So in the meantime, I have to pay overdraft fees, because they woun't transfer overpaid funds.
I called Lowes corporation, wonce again, meet with a stone wall. the young man I spoke with couldn't care less, and thought it was acceptable on the way the credit card was handling the payment overdraft.
I even sent an E-mail to the chairman: Robert Niblock as sent to him:
Hello Robert,
Thank you for the Lowes credit card, unfortunately, the card and services are not worth the financial pain.
I have given Lowes the opportunity to respond to my credit card issue, even calling the corporate office and speaking with Kelly.
Seemed to be a nice guy, but had no concern about my issue.
If you care to speak with me in person on the phone, here is my number .
I am retired military and a disabled veteran. I can’t believe that a fortune 500 company doesn’t care about how the credit card services are handled.
With that all being said. Please cancel my credit with Lowe’s. I have paid it in full, so no big loss to me.
Best reguards,
I called the corporate office, they told me to refer to the rebate receipt. I explained that the receipt did not break down the purchase/ rebate as he was telling me nor did the receipt reflect the breakdown as he was inferringtwice ithe telephone at this point went silent twice i called and was disconnected by some strange reason.I decided not to call again and file a Yscm.
Submitted all required documentation for Lowes 11% Rebate and never recieved payment.
I called the Lowes Rebate Customer Service number and got a different excuss everytime i called and also got a "it will be mailed, expect it within 15 days". After 3 months of trying, i finally gave up. The Rebate Tracking Number is FGKW 2325-75
Started out nice BUT....Ordered french doors for our sunroom and was disappointed that I couldn't have the full glass because we needed a dog door installed. The gentleman in the store was nice and showed us the dog doors available and helped us pick out the right size. (This required my daughter sending me pictures and me talking to the gentleman via phone because I am handicapped)
When the french doors showed up, there was no dog door to be installed and the man who originally helped us was no longer there. Now I have no dog door and I can't even see out into my backyard from my chair. They insist that we need to pay for the dog door and having it installed even though we went to all of the trouble of coordinating it.
We were having them put in a 6 ft vinyl fence in the back yard, but we told them to forget it We want someone dependable. I can now see why there are so many reviews about good sales people and poor management teams at Lowes. They lost a $7500 fence budget over the principle of a $130 dog door. Very Poor customer service and planning.
8-11-17--Kurtis West(Project Specialist) came and measured for fence installation. He measured both fronts, the entire right neighbor fence and behind my wooden swing set. I watched hime measure my existing privacy fence from my upper deck
9-5-17--I gave Kurtis West my credit card number for fence installation
9-11-17--$1727.12 was taken out of my checking account for fence installation
9-25-17--Fence getting installed
9-26-17-Fence installed completed according to REC Construction. Per drawing Kurtis West gave them. Kurtis West measured everything in front of of and gave REC partial measurements
9-26-17-I notified Larry(Lowes Store Manager) that my fence install was not completed and I was deceived my Kurtis West. Larry assured me that he would make it right
9-26-17--I called the contractor,REC Contruction to let them know that my fence installation was not completed.
Per their drawing(I have never seen this drawing) he said the install was completed. His number is 740-644-0261 and he said was going to contact Kurtis West
9-29-17--I called Larry at Lowes to get the receipt for the profuct I paid for. Offered no remedy
9-29-17--Kurtis West left message on my cell phone not saying anything about a remedy for my fence install
10-2-17-I put in dispute with Ohio Atty General Office
10-11-17--No Communication from Lowes or REC Contruction
10-12-17-Zack Grose at Lowes Headquarters called me and said he was going to refund my monies
Reason I disputed transaction was because no one was trying to help or remedy my situation. This fence installation has caused stress in my life,that was not needed,Yes I deserve a refund
10-26-17--Zack Grose calls me back and says I do not deserve a refund
Back in June, we purchased kitchen cabinets, Quartz counters, installation, as well as other necessary items from the Tilton New Hampshire Lowe's. We then purchased a Bosch dishwasher online (through Lowes) to also be installed as part of out kitchen remodel. Our cabinets and dishwasher were delivered in early July and sat in our living room. Installation was scheduled to start in late July. For some reason, they delayed it and it finally began in early August (a long time when your house is full of cabinets and appliances). When we began the project, they assured us that they hired local contractors. The day the project started (August 4th), they were 1 hour late and the contractor stated that he was driving two hours from Vermont (not local, as they stated when we made the purchase). From that date on, he never arrived on time. My husband I would rearrange our schedules, take days off of work (sometimes without pay), to accommodate the installers schedule. Our contractor would tell us he would be at our house at 9am, but not arrive until 11am, 2pm, 4pm, one day not arriving until 6:30pm. Then stay until 8:30 or 9:pm. I'm not sure whey we were taking time off of work when he was clearly arriving after the work day ended. Some days the contractor would send his employees, who would only stay for two hours then leave. We would go weeks with no one coming at all.
On Friday, September 22, after all of our cabinets and counters were installed, he installed our dishwasher. He made the statement "Bosch dishwashers are the best, I install hundreds of these a year". He left at 8:30pm (again, he arrived at 4:45pm) after completing the installation. Approximately 25 minutes later, my husband went into our basement and found it flooded, with water continuing to pour into it. We called the contractor and told him we needed him to come back immediately. He returned, told us we needed to "turn off the water" (which we obviously had) and told us he would be back on Tuesday to do clean up and complete our kitchen. He stated "it's after 9pm and I have a two hour ride. Just don't use the dishwasher and I'll work on it next week". We did tell him that we wanted it pulled out that night to see what the damage was and all the wet insulation pulled out of our basement as well as the water cleaned up. He found that he failed to put in the gasket or tighten the connection on the back of the dishwasher. He then stated "just put the dishwasher back in and when you run it, the heat from it will dry your floors".
Needless to say, over the weekend, my husband spent almost two hours and talked to almost twenty people between managers at Lowes, Tilton NH and the Production Office as he was transferred from one person to another. He was finally told to hire a clean-up company and bill the contractor. For five days, we had a large blower and dehumidifier in our kitchen and had to keep all windows and doors closed. Not too pleasant when it's already hot out. On Wednesday, September 27, the contractor returned (again, late) to continue his work. When he left, there was saw dust everywhere. He was working on crown molding and light rails. All of the corners are uneven and nails are showing. When he left, he stated "I'm going to make you happy before I'm done". His final day here was Saturday, September 30. He completed the crown molding while I was at work. I returned home and was disgusted. There are gaps in the molding where light shines through. There are gaps in my valance over my kitchen sink, again light shines through. You can see every nail that he placed in the crown molding and light rail. Not one corner is lined up even. One cabinet was installed upside down and the door opens backwards (towards my stove).
If this was the type of workmanship I wanted, I would have saved a lot of money and had my husband install everything. I have called Lowes Tilton NH and spoke with Mike in kitchens, who was very nice. He took all the information (including the pictures I sent him) and forwarded it to Kelly in the Production Office. I explained that my husband would not be available and all phone calls should go through me. Kelly called me and stated "I called your husband, but got his voicemail". I explained the entire situation to Kelly and told him that we do not want the contractor (Steve) to return to our house. His first question was "did you have a confrontation with him?" No, we didn't have a confrontation, but due to his unprofessionalism, lack of respect for our time and inability to do the work correctly throughout the entire project we do not want him to return. He informed me that we must either allow him to return or pay for another contractor. I told him that, in no uncertain terms, do we want Steve to return. If his employees thought they could correct the issue, they could return, but if not, Lowes could find another way to correct it. I again reiterated that we did not want Steve to return and wanted no further contact from Steve. Kelly was supposed to speak with Steve and call me back either last Wednesday or Friday (10/4 or 10/7). He didn't call on either day.
Yesterday, my husband received a text from Steve, requesting his email. My husband did not respond. I have since emailed the CEO of Lowe's (Robert Niblock). I don't actually expect a response, but I thought I'd give it a try. I'm just looking for a reasonable resolution.
My father recently bought a new washing machine. On the receipt was the printout for a mail in rebate and the terms and conditions.
It reads as follows (and I am dictating it EXACTLY as they wrote it, puntuations and all):
"PURCHASE AN LG FRONT-LOAD WASHER OR (1) LG TOP LOAD DRYER PLUS (1) LG SIDEKICK PEDESTAL WASHER AND RECEIVE A $150 LOWE'S GIFT CARD BY MAIL. PLEASE VERIFY PURCHASES QUALIFY FOR THE ABOVE TERMS BEFORE SUBMITTING"
I've polled facebook and personal friends, and I've talked to grammar teachers and Academic logicians. Here are the only two interpretations I get:
you get the rebate if you buy the front load washer OR you get the rebate if you buy the top load dryer and sidekick washer - buy (washer) OR (dryer and pedestal)
Buy any of the two out of the three items and you get the rebate - buy (Washer and dryer) OR (washer and pedestal) OR (dryer and pedestal)
However, after being rejected for the rebate (my father only bought the front load washer), I called Lowe's myself, and they told me it means the following:
Buying the front load washer is a necessary but insufficient purchase to get the rebate.
In addition to the front-load washer, you must also buy either the top load dryer or the sidekick - Buy (washer and dryer) or (washer and pedestal).
However, after viewing the real marketing materials with diagrams online here (lg.com/us/promotions/pdf/2017-LG-Fall-Laundry-Bundle-Rebate-Offer-final.pdf), not even the Lowe's associate can get it right. it claims you buy (washer and pedestal) OR (Dryer and Pedestal).
Lowe's refuses to accept that it's a grammar mistake (the placement of the word "OR" is very misleading, as well as the lack of a comma after the descriptiong of the dryer and before the word "PLUS", and finally the lack of a preceding "(1)" before the description of the washer). Lowe's would not even admit that it's confusing.
If this isn't outright malicious in its wording, it is at least a mistake of grammar, and they should make up for that by offering the rebate anyway.
Pretty slimy.
Lowe's advertises blinds for sale on its website. I called the store's main number on multiple occasions (415.486.8611). The phone there rings but does not answer. After days of calling, I was finally directed to a manager (Alex) who informed me that I would need to pay $45 to have my blinds measured at my house but that the $45 would be credited back to me if I placed an order with Lowe's. She took my credit card information and charged my card $45 on August 29. An installer was supposed to call me to schedule an appointment. I finally got the installer to measure on September 3, and, in spite of multiple calls, emails and even a store visit (where I was ignored by multiple sales people and told that I would get a call back, which never occurred. I have now involved the executive team at Lowe's and still no response.. I have not been able to order the blinds and I'm out $45. I have spent hours and hours trying to reach a live body at the store to no avail.
Lowe's should not be allowed to get away with charging customers $45 for services never performed or for services that are wasted if you are unable to order blinds.
We waited a week in record breaking heat for our air conditioner to arrive This Lowes is almost 45 minutes from our home drive time. It finally arrived but inside this sealed box was a used broken air conditioner blowing hot air. We drove all the way back and their employee/manager? told us that it arrived there like that and offered 15% off of any air condition in the store. However they were all sold out there and in all local Lowe's which is why we drove that far initially. We had to wait yet another week at Home Depot for another air conditioner. Keep in mind there are pets and children in this home. When I called and tallked to the manager he knew nothing about it but did seem interested in helping me find out what happened. His version was that it was possibly a bait and switch on a return which makes way more sense than the first excuse. He needed more information and I relayed that I would call back with it. However I called 8 times that day and nobody was picking up the phone. I even hit extensions I didn't need and still no response. The next day I called twice and finally got a different manager who also knew nothing about this. The fact that they sold a used broken air conditioner in a new sealed box and no managers even knew about this tells me that integrity is not a priority in this store.
When a payment is due and billing is late coming, Synchrony the issuer of VISA Lowes Card automatically doubled amount owed as late payment penalty. Thus I cancelled my long standing account and will not ever do business via Lowes Credt card servcie again as if a billing is late in comeing you get penalizedwith excess late penalty charge. In my case it was double the amount owed... a paltry $13.00 billing was then increased to $26 as late penalty was doubling teh amount owed. I apid promptly and bid the "sum bit*s" adieu! Their business model is "for every customer lost we get 5 new ones.. so why bother retaining customers" GOD D*N them all.
I purchased a Troy-bilt rototiller on03/15/2015 with a 3 year extended protect plan. It work great until this summer. I followed all of the suggestion Troy-bilt could give me over the phone with no luck. I called the Lowe's protection plan phone number and was help by three well informed customer service people. The result was they sent someone to pick up the tiller to take in for service under the plan at no addition cost to me. So far so good. Will wait for their assessment of the unit. This is contray to the post by other people and needs to stated for the benefit of Lowe's company. I will post a follow up in the nest week as to the resulotion to my problems.
Would rate this store less if it was possible. I worked at Lowes a few years ago, Tustin District location and do not recall customer service being so bad. Lowes actually pays employees pretty well so I'm not sure what the bad attitude was about before I even approached the lady working at customer service. I went in to return the Lowes Iris hub, since the upgrade to the system and new application required did not work well at all. Constant disconnecting between camera and phone application. Customer's were now required to pay for all of the application's features individually, it was just not worth it at that point. The mandatory upgrade required customers who had prior bought this product to invest even more money than they had already invested into this system when buying it and paying the monthly Lowes Iris protection plan fee of $15 dollars monthly. Anyhow, this was the reason for my return.
Since I did not plan on returning it, I threw away the receipt after the first year of use. Unfortunately, the "upgrade" occurred shortly after 1 year. First I was told that I cannot get a refund since Lowes has not been able to sell one of their hub units for over a year. Which is odd, that I am held accountable for them not being able to sell their own products. Than, I was told i needed my credit card. I had the credit card used however since I got a micro-chipped card sent to me a few months ago, the card number was different. Than I saw the sign behind the customer service desk saying a drivers license can be used if customer does not have the receipt. I asked the service employee about using my drivers license to locate transaction, and she replied that I can't use my drivers license since it has been beyond 90 days. I was willing to get store credit at this point, and she refused. The customer service employee's refusal of even store credit, which is money going right back into Lowes' pocket, is absolutely ridiculous.
Once I stood my ground eventually a manager was willing to NOW provide store credit, HOWEVER I was only going to be returned a PENNY for the hub since they no longer sell the " first generation". I looked to my left and there was all the Lowes "Iris" brand products. I asked if I could bring the second generation hub that was sent when they upgraded the system, and get my refund on that. The Service employee replied "no, since that wasn't within the initial purchase". I became frustrated because not only is this a faulty Lowes product , but THEY decided to do a mandatory system and equipment upgrade without consent by consumers who already purchased the first generation. Therefore, the older product no longer works at all and you may only get a penny, since of course they no longer sell it. The second generation product that they do have, you may also not return since you did not originally purchase that model.
This to me sounds like a scam. I will be writing a letter to Lowes about this issue as it is horrrible service on their own manufactured product. I originally purchased product at this location, which didn't seem to matter. Also the "managers" were less than helpful or friendly. Nicole who was a head cashier manager, had a poor attitude and told me no from the start. Wasn't until Javier came after going back in fourth with Nicole, that I was even offered partial store credit. This was a freaking nightmare I would wish on anyone for a measly $150 bucks of store credit. At this point it's the freaking principle of the issue that matters to me. Have some dignity with the type of service you provide customers who shop at your store. Don't you want to make money...definitely lost me as a customer for life, and friends who I've shared this experience with. I see why people go to Home Depot for service and Lowes stays like a graveyard all daylong (except holidays). Wouldn't be surprised if Lowes is gone with the wind by 2020.
I bought a standby Generac unit $3000 got a 5yr warranty. Electric & Gas companies Installed it & permitted install. These companies were not authorzed to activate unit so i called Generac & Lowe,s they gave me 5 certified dealers to come out to start unit. This is where I find that there service is not included. I called Lowe,s to varify this They said thats Generac policy. I discovered there was no oil in unit called Generac they said it needs at least 1 qrt which i put in . the following day I called a dealer to see if they could just see why there was oil coming out of engine.
As of today I have a $3000 generac , $1200 gas install, $1500 Electric install and not one volt of electricity has been produced. Today, Lowe,s said If I can bring it into store they may be able to ship unit to a repair company. They dont know h*e long it will be till they get it back. I am 71 yrs old the unit weighs 392 lbs. It will cost $ 1200 to have Electric & Gas disconnected. What is a warranty for anyway.?
I ordered online a riding lawn mower. The mower took much longer then the given arrival date. It was fainally delevered to the store and I picked up. The online recept had incomplete information on it. The information is need to do the rebate form. Customercare at lowes.com is refusing to provide the information needed. you have to have an invoice# department # and these are not provided on the recept that is emailed to you after an order. Lowe's Customercare just repeatedly tells me to call a third party rebate center. That rebate center says we cannot help you unless you get the needed info. from Lowe's Customercare.
The scam is they never provide the advertised $250 rebate.
At this Lowe's when you check out they ask you if you want to give them your phone number for a hassle free return if you misplace your receipt. My husband bought a dewalt drill and dewalt battery double pack. Dewalt has a manufacturer warranty and Lowes has a 90 day warranty. Our first encounter when trying to exchange the rechargeable batteries, we were told they are categorized as: outdoor power equipment. Stated on their website: outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers and blowers) and highway trailers. My husband gave his phone number when purchasing these items. He always does because the ink Lowe's uses to print their receipts doesn't last 2 weeks. This is written on Lowe's website about returns: If you made your purchase in store and paid with cash or check, no receipt is required if you provided a phone number at time of checkout. This store pulled up my husbands phone number and had a record of his purchase. They refused to exchange or return the dewalt batteries because he didn't have his paper receipt. The daytime manager was a heavy set woman, who was rude to my husband from the get. He is a diesel mechanic who came in to Lowes in the middle of repairing a diesel so he had grease on his clothing and arms. She was disrespectful and her attitude was clearly saying he needs to get out of her store. We have never been treated in such a manner at Home Depot. I now spread the word to everyone I can, about our treatment and the false advertisements made by them.
Ongoing Nightmare with Lowes. At 16 Months for all my House Shades to be completed. Installation terrible with employees sent that do not know what they are doing. Sometimes come and can do nothing. Been tenacious with calling Managers and Corporate, with nothing ever getting resolved. Never receive calls from anyone advising anything on when someone will come out to finish the job. Call week after week, take time off of work to try and finish this nightmare project. Corporate has not been any help in getting my home shades up and working. Have paid a lot of money to Lowe's for New Home window shades, for excellent quality and installation and professionalism. At 16 months of fighting to have them do their job and get what we paid for, no one from Lowe's cares nor will do or finish the job. Our next step seems to be contacting News stations and social media.
I bought 5 new windows from Lowes and they installed them in my house in November 2015. Winter went by and in March 2016 I noticed one of them was leaking (a picture window!). I contacted the store and they sent the original installer back to take a look. It took him a couple of weeks and he said the installation was fine and that the problem should be a defective window.
Then, Lowes contacted the manufacturer (Pella) and they scheduled for a representative to come and take a look. They re-scheduled the visit many times and it took him about 2 months to come over to my place. He said the window did not have any problem and that it should be an installation issue.
Then, Lowes asked the original installer to come back and fix the installation. He came and just re-caulked around the window saying that there wasn't anything else to be done and that it should solve the problem. Well, it did not. I went to the store again and explained the problem. Then, they sent another company to evaluate my problem (All American Windows). They said it was a poor installation and that they told Lowes they would need to remove and completely re-install the window. It took some time for Lowes to pay them so it took a long time for them to show up. When they finally did, they did not re-install the window, they installed a rain cap on top of it saying it would definetelly solve the problem. Well, it DID NOT again!
By this time (end of 2016) my case had already been sent to corporate and the assistant manager at the Lowes store told me there was nothing they could do for me anymore, that I should call people in corporate and walked away.
I have trying to solve the problem calling corporate but no success. The person I was dealing with in 2016 does not work for Lowes anymore and my case is lost. In the last 2 months I have called them several times, talked to over 5 people that always say they will review my case and contact me in a few days but thay never did. This is really disappointing. I had another 6 windows replaced with Home Depot and I did not have any problem. I will NEVER do business with Lowes anymore.
Paul Dame senior attorney for Lowes Compies Inc. Paul Dame folks this guy is a jerk never wanting to listen to the facts of my compaint.Paul Dame senior acting attorney for Lowes Companies inc. Did nothing to protect my product but in fact Bullied me and my company Folks LOWES is not what you think.They are bullies and LIARS led by PAUL DAME.They will not give back my product with out signing off that i dont sue them.PAUL DAME you are a jerk low life attorney whos out for him self and LOWES.So now they have my product and wont return it.This is LOWES folks but there not sp friendly when you call them out for violateing there own rules,I have cost over 15,000 dollars and they will not let my company have are products back unless i sign a document not to sue them.PAUL DAME is a Bully liar and a Fraud.
PAUL DAME SENIOR LOWES ATTORNEY , THIS ATTY IS A LIAR AND A FRAUD HE COVERS UP FOR LOWES EMPLOYEES WHEN THEY DO WRONG AT LOWES INC. PAUL DAME IS THE LOWEST OF LOWS WHEN IT COMES TO A COORPERATE ATTORNEY,LOWES INC SHOULD FIRE PAUL DAME FOR THE LOW LIFE HE IS MAYBE THATS WHY THEY CALL IT (LOWES INC.)PAUL DAME IS A SKUNK OF SKUNKS AND I WILL NEVER STOP ON POSTING PAUL DAME A SENIOR ATTORNEY AT LOWES COMPANY INC. SOCIAL MEDIA ACROSS THE WORLD WILL KNOW (PAUL DAME SENIOR ATTORNEY LOWES INC.) LOWES COORPERATE ATTORNEY NORTH CARALINA.
I ordered a sprinkler repair kit online and was told it would be delivered in 3 days.
4 days passed and no delivery. I received an email to wait 30 days or cancel the order.
I cancelled the order. They charged my credit card and kept the money with no credit back. Fraudulent charge scheme.
Lowes sold me a washing machine that i expressly told them i was using in my small business, a vet clinic. The salesman suggested lowes extended warranty plan since i had replaced 2 washers in 3 years. This way, if the machine died, i would get a new one under the 3 year plan.
Lo and behold, the machine died and the service guy that lowe's contracted told us it could not be repaired. I called lowes warranty service and they flatly told me that the warrantly is invalid in "commercial" settings. I told them i was not a laundromat and that the sales person explicitly sold me the warrantly for my clinic. I was furious and spoke with corporate and they reiterated the plan's fine print that states commercial use will invalidate the plan. They would give me the money back on the plan but not replace the washer.
They shoved the complaint down to the store where i bought it and the manager there had no idea these lans did not cover use in a business. They were "clueless"
I filed a better business bureau complaint and promptly got a call from lowes' "executive support" department. Janet leaves messages and when i call back, i get voicemail. I have not been able to get in touch with janet and nobody else seems to be able to help me. This is a pattern, insight gained from reading Outscam on similar situation, that lowes uses to delay and frustrate.
I will write a letter to lowes' execs. Here are screenschots, taken several days ago, showing lowes "commercial" washing machines and the description of how good they are for small business use and right next to the picture are the buttons to buy the plans. Pure fraud, plain and simple.
Lowes has live Christmas trees on their site to purchase. I am disabled, have trouble walking, and cannot lift anything. Therefore, I bought the advertised tree online and planned to pick it up and have it loaded. I had to drive to a bank first before doing the transaction, (not easy for me) came home, placed the order and 5-10 minutes later got a call from Lowes. The person stated "all the trees are dead so you can't come pick it up. Your money will go back on your card." I asked why they are even putting the trees online if they have nothing to sell and, questioned my money being returned. The guy assured me the refund was immediate and he had no apology or explanation.
Today, 24 hrs later, my money is still gone and of course I have no tree. I called Lowes customer service and was told I have to wait 4-7 business days for the refund. I went in person to the store. The 1st cust svc person blew me off and blamed me. Then a "assistant mngr" showed up after waiting 15-20 minutes. He refused to push through the release of my money back to my card. He had no apology whatsoever. As I walked out and past a line of men I said, Good Luck People. The "Asst Mngr Sisco" walks past the same men and gives them a high five and smiles. Clearly as if to say, She's wrong, I'm right. I'm a jerk. Lowes lack of care, concern, professionalism is off the charts and I look forward to the day the government slaps them with a fine.
I paid Percy Lowe $190 .00 because he stated that he could bring up me and my husband credit score. All this person did was lied and claimed that no one was giving him fax numbers all Lowe Financial did was have me and my husband on 3 way to get fax numbers and promise results . To which we are still waiting for. I ask for a refund and he claims he have done what he was supposed to do. The persist s scam and con artist.
We are going on 3 months without a functioning washing machine. Thanks Lowes! We purchased a brand new LG washer in June that stopped working in September. It took approximately 2 weeks for an outsourced repairman to come out but the parts are not available in the US. The have to be ordered from China. It has now been 3 months and the parts still have not been ordered from China. Lowe's will not stand behind the products they sell and exchange the washer but pawn off all responsibility to LG.
On 1 August 2016 the salesman for the local Lowes, Tony, tok our order for new windows. The first issue was that two smaller windows we wanted as doule hng. Tony stated that of course they would look different because they were double hung, but the differece would be so small that one couldn't tell from the outside. Double hung windows cost about twice as much.
First, the delivery date of the end of August was missed. Supposedly every single window was broken. New date mid Sept and that was missed. Now end of Sept and windows were delivered for next day installation. First thing one window was broken. The double hung windows had a HUGE difference, where all the oher windows had a flat trim the double hung had a 7 step tiered look. Then during installation there was a shower that lasted under half an hour, so they onl put in a part of the undamaged and single hung windows and they left debris around the house and failed to caulk around the windows. The installers left early and said they had no plans to come back and finis at least what they had started until the replacement windows arrived.
Lowes was contacted and several reports were filed with them about the issues. It took nearly 2 weeks to get the windows caulked and debris cleared. Nobody would pick pu the damaged window and the 2 return windows. Nobody would come out and install the good windows until the new ones came in, and nobody would tell us when the new ones were due. We were responsible for our remaining windows on the ground and Lowe's returns as well as all sorts of materials left here.
No communication from the salesman or the store at all. No return calls after messages, no calls with delivery estimates,nothing. The installation of the windows was going to decrease our insurance, so months of no installation cost me hundreds in insurance costs and we had to intall a security camera just for the windows as they were left outside. We also lost the deposit we paid a painter to have the unpainted trim that Lowes uses painted. We have the cost Lowes paid for the windows and it was 40% of what were were charged.
Cutting to the chase, the windows were finally put in and a week later Lowes picked up the windows. I asked how much of a refund for the double hung windows and I was told that WE OWE LOWES!! Nothing for our losses, nothing for the at least $200 price difference, nothing for storing their crap for months except a bill that if I "shut up" they will call it even.
My husband and I wanted to replace our present fridge/Freezer .
We stoped at the local Lowes, just a 1/2 mile from our house.We looked at a floor model one, G.E. Unfortunately the one we saw, the salesperson neglected to mark it as sold.
That started the whole procedure from HELL. We were told there was one that we wanted, at the Willoughby Ohio Lowes . The employees from the mentor Ohio Lowes, arranged for us to buy the same model one from the willoughby Ohio Lowes.
I was told by yhe Willoughby Ohio Lowes,Employee, who was the manager of the dept, That the floor model fridge/freezer had a few scrathches , but would not be noticeable once was placed against wall.
The delivery men from Lowes [[ A Matt & Anthony ]] , came to our door, one handed me the warranty papers Etc. they were all wet, and covered with black Mold.?
Ounce, they got the Fridge/Freezaer into place, first I believe matt mentioned that the whole top of the unit was covered with very thick dust and debris. When they opened up the unit, they both gasped, they could not believe the whole inside of the Fridge, and freezer was full of BLACK MOLD .
Unfortunately , my wife and daughter decided to try and clean it up, [[ Please note, my wife has chronic asthma and breathing problems, along with heart problems, and my daughter has breathing problems.??
We asked the delivery men, how could this have happened ? I believe they told us, [ first ] This was a floor model, and it had been hooked up and turned on. [ 2nd. ] The unit was placed back in the boc, and it sat in the store for about a week until it was delivered, perfect atmosphere for the dis gusting , [ possible cancer causing Black Mold to festur.?
We contacted Lowes, one of many, to try and get to the bottom of this horrible circumstance. The many people we contacted from Lowes customer complaint dept. were totally appauled by what we had gone through.?
I believe we talked to a Mario, manager at Lowes Willoughby Ohio, Mario , aksed if we could come into the Willoughby Ohio store, and swap out the items.
I may not have a college degree, but by what Mario told me, I assumed by him saying swaping out the items, we were going to get another unit as an even trade ? Guess what , I was wrong, Mario showed us in his opinion a comprable unit, The unit he wanted us to fall for, was about 2 to 3 cubic feet smaller, and did not meet our approval at all.
Now comes, what some may call the closer,after choosing a little bit higher priced unit, [ only because the original unit, was a floor model,] In the mean time Lowes charged us an additional $400.00 to $ 500.00 for the replacement unit, which as I had mentioned smaller than the original one. A kimberly, from Lowes executive in N.C. she tried to more or less force us to agree to take a $100.00 gift card, to more or less shut ud up.?
That had been thrown around quite a bit, we finally were abel to get the amount raised to $ 200.00 . But still they did not take into consideration how the whole ordeal affected my Wife and daughter.?
When we went to the mentor Ohio Lowes, to pick up the check, they did not want us to put the money toward our charge account,? The paper that they had on hand for the above transaction , was supposed to be noterized , but I guess they may not have been intellagent tnough to realize it ????
I myself [ Pat ] suppossedlly , am not able to pursue any more, but that does not prevent my Wife and daughter to pursue this further.
Just, imagine probably a multi BILLION company , sending an appliance , out to a customer, with out bothering to check the unit first, whole top of unit covered with dust and debris, whole inside, Fridge/freezer , covered with BLACK MOLD, this alone posses a Health hazard,?
Do you honestlly think this campany really gives a crap about their customers ?
I am now going to type out what is from the CEO or president of Lowes state on his web page, -- Mr. Robert A. Niblock , [ Quote ] What does it mean to be socially responsible ?
At Lowes, it means we're accountable -to customers , to our people and to the communities we serve . It means we aim to do what's right - to find a solution that works for all of us. It means we strive to be trustworthy - to do what we say and keep our commitments .[ end Quote ]
Kind of sad isn't it, every thing Mr. Niblock just quoted on his web page , that he said he would do to make things right, he just turned it completely around , and more or less put the screws to his loyal customer. ??
I will be inclosing pictures of the moldy paper wotk, and Mr. Robert A. Niblock's message to the public, which apparently does not mean a whole hill of beans .?
Any sugestings, of how myself and daughter may ne able to pursue all of the above ?
Thank you in advance for any help in this very disturbing matter. Sincerely; Tomasa johnson & Michelle Johnson .
I have a very serious problem with Lowe’s. I purchased a Husqvarna riding law mower 2 years ago. They told me if a buy the extended warranty, that would come from Lowes and is much better then the factory warranty, it covers everything 101%. Also I would never have a problem with this machine, because it is the best product they have. It’s not bad enough that every season I have the same issue with the lawn mower, but every time they are giving me a hard time. They never find my warranty. This time the manager told me to go to the store between 11AM-5PM and they will take care of the problem. I brought my lawn mower to the store and the manager a spoke with was off that day. The other manager was very arrogant and said they are having a meeting and nobody is available to help. We had to take off from work to bring the machine to the store and for what? They were wasting our time. They didn’t help us. I called customer service, but the supervisor on the phone from North Carolina was unprofessional and horrible. She tried everything in her power to make sure the customer is NOT helped.
I’m very disappointed with the treatment I received from Lowes. The extended service what I paid $199 is a rip off; they never take care of anything.I have a very serious problem with Lowe’s. I purchased a Husqvarna riding law mower 2 years ago. They told me if a buy the extended warranty, that would come from Lowes and is much better then the factory warranty, it covers everything 101%. Also I would never have a problem with this machine, because it is the best product they have. It’s not bad enough that every season I have the same issue with the lawn mower, but every time they are giving me a hard time. They never find my warranty. This time the manager told me to go to the store between 11AM-5PM and they will take care of the problem. I brought my lawn mower to the store and the manager a spoke with was off that day. The other manager was very arrogant and said they are having a meeting and nobody is available to help. We had to take off from work to bring the machine to the store and for what? They were wasting our time. They didn’t help us. I called customer service, but the supervisor on the phone from North Carolina was unprofessional and horrible. She tried everything in her power to make sure the customer is NOT helped. I’m very disappointed with the treatment I received from Lowes. The extended service what I paid $199 is a rip off; they never take care of anything.
I am a loyal Lowe's consumer of over 6 years. Lowe's is my main source of supplies for my maintenance company that services property management companies and Realtors within the Clarksville, TN area. Numerous concerns of mine have been supplied to Lowe's Store #498 of Clarksville, TN. I have expressed my concerns several times to management and to the Lowe's customer hotline ranging from delivery drivers not contacting customers in the morning before they leave for deliveries, to the rudeness of store employee staff, to the improper handling of orders I have placed.
The issues I am currently concerned with are as follows:
· I spent three (3) hours going through stacks of decking lumber to select specific deck boards for my own personal deck I am building. Once delivered it was apparent that it was not my selection. The wood was full of knots and the ends were split. It was not the lumber I took the time to personally hand select to be delivered to my home. When I contacted Mrs. S about this, I was advised it was because it was left outside. A week’s worth of weather is not the cause of knots or splitting; this was not a sufficient explanation.
· I have expressed concerns that management at this store have started requiring the Pro service techs to pull the orders they take in, thus making them unavailable when needed by the consumers they were hired to assist. I have been made to wait over an hour at the Pro desk for assistance on multiple occasions. When I place an order to be pulled by staff, I receive constant complaints and comments from staff that I need to pull my own orders. I have advised Mrs. S on numerous occasions that if she has an issue pulling my orders then she would need to take it up with Lowe's, her employer, as they are the ones that have advised she needs to pull the orders.
· I have also expressed concerns that I have not been receiving a phone call from the delivery techs the morning of deliveries. I work with property management companies and pay to have items delivered to their clients' residences for me to install. If I am not notified of the delivery, then I am not present when the delivery takes place. My clients are not responsible, nor are they expected to be there for the deliveries. Dangerous situations have occurred with home owners and techs. We have had several cases where this has occurred in the past. I have notified my Pro Service specialist of this and it still continues to be an issue.
· Recently I purchased a zero turn mower from Lowes that was returned to the store by another customer. The ticket on the mower specifically stated I was able to purchase the Lowes protection plan and that the mower came with a 3-year manufacturer’s warranty. I was informed that the mower was returned due to faulty transmission issues and was repaired by a Lowes approved vendor. Because it was returned Mrs. S informed me the protection plan was not available to purchase. Less than a week after I purchased the mower it would not start so I contacted the manufacturer who advised me the warranty would not be supported through them. I spoke with Mrs. S about this warranty and at that time she informed me it was only a 1-year warranty and it didn’t cover starting; it only covered the transmission. I spoke with the Pro service team at the Lowe's S. Clarksville Store #3003 who advised me that if the mower was repaired by a Lowe's vendor then I should have been offered the Lowe's protection plan, as well as the original manufacturer’s warranty. The mower was delivered with no paperwork. The original tag was removed from the mower before it was delivered to my house and I was charged the $20 delivery fee even though Lowe's’ ads clearly state mowers will have free delivery. Prior to the purchase, I originally spoke with Mrs. S regarding interest in the mower. She advised me that she had already spoken with Mr. D, the store manager, and he was not willing to discuss the mower with her. There was apparently an issue between her and the manager because she had purchased some appliances that were still in the back of the store. My wanting to purchase a mower had nothing to do with her personal issues with the manager. Also, upon the morning of the mower being delivered, I was called at 6:37 am and asked to confirm delivery of my mower. Mind you this was the following day that I purchased the mower. I was then contacted again at 7:44am that they were leaving the store to deliver it. Mrs. S messaged me to let me know that they would leave the mower with out my being present, but I would be responsible if it were to disappear. I expressed my concerns about calling a business customer so early in the morning to Mrs. S at exactly 7:30am. Then at 7:33am she refunded the mower from my LAR account without my knowledge and rebilled it to a gift card so it is no longer on my LAR account. She used the excuse that it was the wrong purchasing number and if she left it that way, they would send the store a new one. When I spoke to management at the S. Clarksville Lowe's, I was informed that was not the case nor correct procedure. After all of this happened, I then contacted Mr. DU, the assistant store manager at the Clarksville Lowe's where I purchased the mower, and the one I dealt with when I purchased it, and negotiated the price. I contacted Mr. DU to inform him of everything and that I think Mrs. S was upset with me regarding purchasing the mower because she wanted to purchase it herself. He advised me he did not think that was the case; however, all signs point to it being the case. I also advised him the tag was removed before it was delivered, and that I was not provided any information about the mower or the warranty. The hose attachment for the mower deck was missing, the positive line to the battery was loosened, and then after the fact, I was told it is only a one-year warranty, not a three-year and it only covers the transmission. Mr. DU advised he could not remember which mower I bought as he has sold so many of them. Mind you I am inside the store multiple times a day and know almost everyone who works there. I find it hard to believe that he could could not remember the mower I purchased as it was the first Husqvarna zero turn mower that had been returned.
After all of this happened, the next day I was contacted by Mrs. S again and advised that some metal roofing I had ordered was now on back order and would take an additional 2 weeks.
I also needed to special order 108 windows and asked if someone could be sent out to take a measurement of the windows to just double check my measurements. When speaking with Mrs. S about this she initially informed me Lowe's does not do this any longer. Then when she found out it was 108 special order windows she informed me someone would be going to the apartment complex on Friday and it would cost me $35. I had the option for it to go on my account or pay cash to the tech that showed up. I waited at the complex all day Friday and even contacted Mrs. S to inform I had not been contacted by the party coming to measure the windows. On Monday I advised her no one ever showed up. Mrs. S informed me that Mr. L, her manager, put the work order in and was supposed to be having someone contact me and that my account was not charged the fee. I have spoken with Mr. L several times over the phone in the past and he has been very rude and confrontational, and at one point even told me to google a question I had asked.
I have also placed several orders through lowesforpros.com and requested the order be taken to the Pro service station instead of the customer service desk because I always have other items being picked up at that location. Mrs. S has expressed that she does not appreciate having to pick up my items from the customer service desk and that I should do it on my own. In a world of contracting, time is money. I do not have the time to sit and wait for assistance at two separate stations. There is no reason for a Pro order to go to the customer service desk. I do feel this is a concern for many Pro users and why the website does not get more traffic.
Because of all of these issues I’ve dealt with in just the last few weeks, I have had no other choice than to find alternate suppliers. I contacted Home Depot and they sent someone right away to measure for the windows and it is free of charge. Because of the actions of Mrs. S , Mr. DU, and Mr. L of the Pro service station, Lowes has potentially lost a very large sale of 108 special order windows as well as my continued loyalty as a consumer.
I am requesting someone from corporate, or a regional manager, to contact me regarding the issues stated above because it is apparent that my concerns are not being addressed by management. I would like the situation handled. I have lost faith that this can be handled at the store level. Instead of hearing my valid complaints and using them as constructive criticism to improve a loyal customer’s experience at their store, I feel my complaints are being used to retaliate against me and I can no longer allow it to continue. If the situation does not improve I will be forced to start conducting business elsewhere.
If needed, I can provide a copy of the text messages between Mrs. S and me in regards to dealing with the lawnmower, as well as the dated and time stamped receipts from purchasing the mower. I would like the mower purchase investigated and I would like the extended protection plan on the mower that was stated on the paperwork for the mower as well as stated in Lowe's company policies and procedures. I would also like to know why Lowe's company policy was not used during their interactions with me in the case of the mower, as well as the special order of 108 windows. This is my final straw and contacting corporate is my final step in reconciling a relationship with Lowe's for future orders. If I am dealing with these types of situations because of improper management and retaliation from the Pro service team, I can only imagine other customers may be experiencing the same treatment.
Lowe's gave me a six month interst free promotion on a large purchase I made.
I then proceeded to use the same credit cardfor other purchases over the following months.
I always paid more than enough on my monthly payment to cover the new purchases that month plus the minimum neccesary for the deffered amount.
After several months I notived I was being charged interst on my monthly purchases. I looked at the statement and it just reflected the payment I made. The logical assumption was that it paid off my non deffered amount and the rest applied to the deffered amount.
I finally called Lowe's customer service and I was informed they were taking the payment and only allocating the minimum due to my new monthly purchases and putting the rest against the deffer amount.
This allowed them to charge me interst on the new monthly remaining balance.
The reason I defferd the other amount was to pay it at a later date or if I did not I would be charged the accrued interest.
I understood all that and am paying it off prior to the experation so I will pay no deffered interest.
Customer service said every time I make a payment I have to call them and tell them how I want the payment allocated.
No where on the srtatement or anywhere else does it say this.
They are the most deceptive credit card company I have ever dealt with in these practices in taking great advantage of people.
This is most disgraceful for such a large national chain.
Buyer be ware they are out to cheat you!!!!!
On 6-18-16, at approx. 8 30 AM, I went to the Lowe's store on 21870 State Road 7, Boca Raton, FL. 33428, 561 883 1215. I asked the man working in lumber, a white male, 50's, with a southern accent from Mississippi, if he could cut 11 pieces of plywood from as many sheets as needed. I showed him my measurements and he said yes. We then proceeded to load 5 sheets of plywood onto a cart, and then wheeled the cart to the cutting machine. As he started cutting the wood, he tells me that he's not supposed to make exact cuts for people, just a cut
or two so people can get the wood into their car. I looked at him like he was nuts. I told him that Home Depot cuts any wood to any size without a problem. I think he was looking for extra money in his hand. Then he tells me that he used to be an architect and now he has to work doing this. After he cut two sheets, he puts the leftover scrap onto my cart. I told him I didn't want that scrap wood, and couldn't fit all of the scrap in my car. Now he tells me that he's not going to cut all my wood and throw away my garbage too. Again, I looked at him like he was
nuts. I told him Home Depot never gives me a problem with this, and I leave the scraps there. Now he walks away from me, disappears for about 25 minutes, then comes back and tells me that he spoke to his manager, and he would not make any more special cuts for me. It must be noted, that there was very few customers in the store, and there was no one else waiting for help in lumber. My wife started yelling at him, and I just took my 2 pieces of cut wood and told him that if he didn't want to cut the wood, I'd go to Home Depot down the road, and they
would. He didn't care. On the way to the cash register, a man at the contractor desk, a white male, who I saw speaking with my lazy idiot before he stopped cutting my wood, asked us if everything was OK. My wife yelled at him and said no. He acted as if he didn't care. I went to Home Depot and had everything done, with no problem. 2 nice guys cut our wood, and took all the scrap away. They didn't ask for anything, but we took care of them.
The person in that lumber department should be fired. He was a lazy SOB who agreed to do the job, then after cutting 2 pieces of wood decided that it was too much work for him. And some lowlife manager gave him the Ok on it. I will never go to that store again. Thank God Home Depot is down the road.
We had installed the choice decking to replace our old deck. In our house before this we had installed the trex and had no problems with it. So when we were replacing the deck in our new home we put in the choice decking bought at Lowes in greensboro NC. Three years later it has black spots all over it looking like mold. We spent alot of money on this deck, I am very dissapointed and would not reccommend this product to anyone.
I go into my local Lowes Store and walk up to the cashier and ask her to charge me for 2 bags of concrete mix. During this time I ask her if it is okay for me to pull my truck up to the pallet outside to get the items? She says "yes that is fine". I stop at the door and speak with a lady who is stamping receipts and also knows me from many numerous purchases. I do not inform her of my conversation with the cashier and leave the store. I get my truck and pull up and wrestle 2 bags into my pick up truck from the pallet and shut the bed.
A black woman approaches me as I am entering my truck and says " I have to have the receipt"! I stop to talk with her and tell her that I have paid and the cashiers description. ( Young Hispanic lady) She repeats that she must have the receipt and then another white male referred to as "RJ" also arrives.
I said look, I paid, ask the cashier, I did not come here to steal 2 bags of concrete mix. RJ says that if I do not provide him a receipt that he is removing the 2 bags of concrete mix from my vehicle. I said that I would not provide anything further and at that time RJ opens the bed of my truck and removes the 2 bags of concrete mix and puts them back on the Lowes pallet.
He confiscated items that I paid for from my private vehicle! The black lady who approached me initially said to me we do not think you stole it. So they are not saying I stole something they are just indicating that through their actions. I ask for a manager and speak with David (assistant manager) after about 20 minutes waiting for him to get done speaking with his employees. David approaches me and says "what can I do for you"? Amazing and it this point he knows what has happened. I tell him to simply mark my receipt that I showed him for the 2 bags of concrete mix. He writes customer paid and that they then took the items back without permission from my truck. He tells me "Megan" the store manager will call me. I do not hear from Megan until after my complaint is escalated to a district manager by Lowes 1 800 customer service number.
I finally speak with James Blair who says he is a district manager and he asks me to allow Megan a chance he resolve the issue. Megan says that she will give me a truck rack for my vehicle at "no cost or very low cost". She then calls me and wants me to pay $200.00 for a rack that costs $300.00 to resolve being humiliated and public embarassed as these non Police, non Security people treated me as a criminal stealing 2 bags of concrete that cost $8.43 cents with tax. After speaking with Megan I determine that James Blair is not giving Megan a chance to resolve the problem because she needs his approval to take any action. This is the complaint number assigned by Lowes 1-7649976031
This is the second time Lowes has paid nothing to fulfill thier extended warrenty obligations. The first time was with a four cycle Troybilt trimmer. THe engine went out and they said I held it in way that it did not get enough oil - they rejected the claim.
This time on a Generac power washer, it starting leaking gas while in my SUV. I tried to tighten the bolt on the carborator bowl with the only tool I had with me which was a set of vice grips. The bolt showed that I did not use a metric wrench.
The verdict was that i messed up the gasket above the bowl and it would need a new carborator at my cost.
The caborator was leaking before I tried to stop the gas from running all over my SUV!!!!
I will never buy equipement from Lowes again and will move my business to Sears which keeps its word.
BUYER BEWARE of Lowe's credit card scam!!!
They lure you in with "no interest for 18 months" as long as you make timely minimum payments, then, without notice, they sneak in "Regular Purchases" which ARE subject to a 24.99% interest rate!!!!
They LURED me into getting their card under false pretenses and were then totally unreponsive when I realized it and complained.
Extremely DISREPUTABLE business practices and lousy customer service! I am now in need of two more major appliances. Guess where I am NOT going to buy them!
We purchased high quality fencing material and installation from Lowe's in Anderson, SC. It was the worst decision we ever made. The install was to take 3 days...that was Memorial Day and today is October 21st. For 4 months we have been trying to get someone out to install the fence correctly, finish the install...Anything at this point and all we get is "we are working on a resolution". After 4 months, the resolution is simple...give us our $5300.00 back, come get the horrible fence and we will never do business again. Believe me, it won't take much to pull up the fencing since the post were not installed properly and anytime a storm comes, you can see it blowing in the wind. We have gotten nothing from Lowe's in way of a resolution and the only response we get is an email immediately when I post something on Twitter which says the same thing everytime..."We will have someone from customer service contact you immediately". Yeah - that never happens either!
If I could give Lowe's zero stars I would. Roughly six Months ago we purchased a Whirlpool Gold series range for $1800. The delivery was scheduled and when the stove showed up three days slater it was missing the back panel, so I refused delivery. I called the store and spoke with a store manager that said he would bring us a "new" in a couple of days. When stove #2 showed up, it was missing screws and had a number of small dents in the sides so, again, I refused delivery I did not spend $1800 for a used, returned, damaged, refurbished, or floor model item! Roughly 2 weeks after my new stove was supposed to be delivered, they finally bring us a new stove that actually appears as if it might be new! It was still mostly in the box, at least, with no obvious damage or missing parts. Six months later the $1800 stove stops working, FE08, the cooling fan has crapped out and the oven will no longer turn on.
I called Lowe's and told them what was going on. They said they would have a service company out to look at the stove but it would be more than three weeks before they could get to me. Apparently, in the Capital of North Carolina, a place with millions of residents, three major universities, and a hub for computer, medical, and biotech industries, Lowe's has only bothered to contract with ONE service company for the "repair" of major appliances. More than three weeks later, with no communication from Lowe's OR the repair company, a service tech shows up 20 minutes after his only phone call to schedule the appointment. Lowe's failed to pass on the error code, so of course he looks at the stove "FE08 huh? Gonna have to order some parts. It'll be 5-7 business days". Four more weeks go by with no communication from Lowe's or the repair company and we still are unable to cook. It's now been seven weeks!
Lowe's home improvement does not care about it's customers beyond what's in their wallet. Lowe's home improvement does not stand behind the products they sell OR the warranties that come with the expensive products they sell. If I had purchased a $600 stove, this kind of treatment is unprofessional and inappropriate but at least the expectation of quality equipment isn't there. My family spend $1800 on a stove because we wanted something well built that came with a quality warranty. Not it's going to be at least two months, probably more, where my family is unable to cook and have to eat microwave meals or eat out for every meal. Any idea how unpleasant it is to eat out with a nine month old baby for every meal, two months running?
What we got for our $1800 was a lot of headache, several broken or damaged ovens, and the full and complete understanding that Lowe's cares absolutely nothing about anything but profit. They refused to take the stove back, they refused to replace the stove, and have so far failed to honor the warranty as sold. They have made it abundantly clear that they don't care about their customers by only contracting with ONE service company to take care of the millions of customers that shop at the more than dozen Lowe's stores in the area. Do not shop at Lowe's Home Improvement if you want quality appliances and responsible customer support. Do not shop at Lowe's period, we need to stop supporting large corporations that only care about profits and will knowingly and deliberately take advantage of its customers.
Lowes Oviedo does not stand by their products or customers. I purchased a pressure washer a couple months ago. Usedit three times. On third bottom blows out of bottom. Lowes will not replace and wants me to pay to have it repaired. This company is a joke and has lost my business. I have had numerous isses with them. One a garage door opener they installed and the second a door and side pannel I purchased that came in broken 3 times and they claimed they checked the product. I will not throw my money away any more to a horrible company as this.