I'm writing the review to warn others to never use Lowes on remodeling jobs of any sort. The nightmare began when we first signed our contract with them on January 3, 2018. We went through the inside sales department. The job began with the saleswoman walking us down many isles saying "that would look nice"...and taking notes as we walked. The job was supposed to be a simple remodel. We looked at the Lowes website and chose some of the fixtures...new faucets, new lights, new vanity top and tile for the shower remodel. She kept pushing Onyx products on us. (the most expensive pieces, of course). We described the shower door we wanted but unfortunately it wasn't on the showroom floor. So once again, we mention privacy door and she wrote notes for an Onyx privacy door and shower pan. The vanity top was also an Onyx product. What they failed to mention was that Onyx products are special order items that can take a month or more to get in the Lowes warehouse. We then find out that the stories about their contractors having thorough background checks was a lie.
The first contractor was sent in for the pre-construction meeting at our home. They looked over things, made tick marks in a fancy notebook...flipping through the pages quickly and asked us to sign yet another contract with Lowes contractor. We were only allowed to call the project manager, who was never available. The vanity came in the wrong color so that was the first stop to the remodel job and it took another several weeks of waiting. Finally, the new colored vanity came in and it was back to work for the crew.
The crew was divided into sub-contractors of the Lowes appointed contracting firm. The first crew changed the start date to the second week in April 2018. Yeah, this was the fourth month of waiting. The second crew, the tile guys didn't speak any English. They were two illegal immigrants working under the table. Well, we were told that they would only be here for two hours to finish the Kerdi sheet rock vapor seal. What really happened was they snooped around in a closed closet to find our safe and they stole over $2000 worth of gold jewelry. We had to make a police report and deal with the original contractor who denied the event ever happened. We told Lowes that we wanted a new contractor. A week later, they sent a 23-year-old with one-year experience to finish tiling the shower. He tiled the shower alright. But none of the sides or the shower pan are level. Then he hung part of the shower door crooked into the tile and not into the studs making the door so crooked that it left a 1/4" gap down the side of the door. Then this young man told us that the other half of the door was too long and had to be re-ordered through Onyx. This meant another month wait. And now were into May and the entire shower looks like a person watched YouTube lessons before doing the tile work.
Today, May 10, 2018...we are still waiting for Lowes store managers to return calls. We tried Lowes Corporate only to be re-connected back to the local Lowes general manager. And he's either at lunch or left for the day. Lowes has been avoiding us for weeks now and after five months of waiting the shower is still not usable. The shower was supposed to be converted into an ADA handicap accessible shower. But the measurements don't match. We had another independent contractor come over to evaluate this shower and he just shook his head and pointed out all the flaws. His company could have saved us $4,000 had we chosen his company. The total price of this horrible remodel through Lowes came to $12,400. And the only way to correct the errors made, is to gut the whole shower and start from scratch with an independent professional contractor who warned us to avoid Lowes. Like I mentioned in the beginning of this review this has been a never-ending nightmare!!
This is the second time I got burned buying a major appliance at Lowe's hhgregg Appliances so Lowes could finally fix that problem but here is my last nightmare experience. This one is the second time I bought a major appliance at Lowes and it will never happen again. Appliance stores take care of tier customers; Lowe’s isn’t an appliance store so your stuck with whoever their Repair Service department puts you in touch with. Lows tells me they have no influence with the service people they recommend so you’re stuck being abused by people who have no business being on the warranty repair list and when you’re screwed, at Lowes, you’re screwed. They do tell you their sorry though; as if that solves your disastrous problem.
It was June 6th Gold's Appliance started the warranty work on my Whirlpool portable dishwasher. the problem was it didn’t pump the water out properly so I was washing dishes with dirty water. The technicians came out, ordered a new pump for it and about a week later came back and installed it which didn't solve the problem. SO they went to the max and ordered every part that could possibly have anything to do with pumping water including the hoses that hook up to my faucet. on July 11th I called Whirlpool to see why their warranty people haven’t come back to fix my dishwasher and they notified me that all the parts hadn't been ordered yet. They ordered the parts and had them overnighted since I absolutely had to have this machine fixed by Friday July 15 as on the 16th I am moving to Texas and I will be hurt considerably if the house doesn’t have a dishwasher at the sale. Gold's promised me they would be there Thursday July 14th and they stiffed me. I called July 15th and they said they'd get back to me which they didn’t. I called Lowes to get them to help since they recommended Gold's to do the warranty work and they had no luck, I called Whirlpool and they said they can’t help me. I asked Whirlpool if this is the way they want their customers treated and is this what you expect from your warranty repair people? They said you'll have to deal with them; they can’t get them to come out sooner. I'm told the earliest they can come out is July 22nd. Now wouldn’t you think that after your company disses you two days in a row, you might be put on top of the list for repair. Now not with these guys. I was told on another service call date that "they don’t schedule for the convenience of customers; they schedule at their convenience".
My wife has a job start date in Texas and might have to stay in a hotel till Gold's finds a convenient day to repair my dishwasher and I can make the move by myself. We have a closing on a house that won’t me met and these guys were told all of this days before they dissed my repair appointment.
These guys have no business being used for warranty work as they could care less about it for whatever reason. I wouldn’t take a machine from them for free for fear that someday I might need it repaired. The worst part is, because they are past a month and a half dinking around with my repair, I am past the warranty date and Gold’s is the only place now that can fix it under warranty. If I find a reputable repair shop to do it faster, I will have to pay for it.
Number 1, never buy an appliance from anybody but an appliance only stores; they take care of their customers. This is the second time I have had a major appliance issue having purchased it at Lowe's. Now Gold’s Appliances seems to be just as bad as buying it from Lowe’s as their service department could care less about a customer.
More than a month and a half and I still don’t have a working dishwasher. Is that what you want?
Lowe's Reviews
I'm writing the review to warn others to never use Lowes on remodeling jobs of any sort. The nightmare began when we first signed our contract with them on January 3, 2018. We went through the inside sales department. The job began with the saleswoman walking us down many isles saying "that would look nice"...and taking notes as we walked. The job was supposed to be a simple remodel. We looked at the Lowes website and chose some of the fixtures...new faucets, new lights, new vanity top and tile for the shower remodel. She kept pushing Onyx products on us. (the most expensive pieces, of course). We described the shower door we wanted but unfortunately it wasn't on the showroom floor. So once again, we mention privacy door and she wrote notes for an Onyx privacy door and shower pan. The vanity top was also an Onyx product. What they failed to mention was that Onyx products are special order items that can take a month or more to get in the Lowes warehouse. We then find out that the stories about their contractors having thorough background checks was a lie.
The first contractor was sent in for the pre-construction meeting at our home. They looked over things, made tick marks in a fancy notebook...flipping through the pages quickly and asked us to sign yet another contract with Lowes contractor. We were only allowed to call the project manager, who was never available. The vanity came in the wrong color so that was the first stop to the remodel job and it took another several weeks of waiting. Finally, the new colored vanity came in and it was back to work for the crew.
The crew was divided into sub-contractors of the Lowes appointed contracting firm. The first crew changed the start date to the second week in April 2018. Yeah, this was the fourth month of waiting. The second crew, the tile guys didn't speak any English. They were two illegal immigrants working under the table. Well, we were told that they would only be here for two hours to finish the Kerdi sheet rock vapor seal. What really happened was they snooped around in a closed closet to find our safe and they stole over $2000 worth of gold jewelry. We had to make a police report and deal with the original contractor who denied the event ever happened. We told Lowes that we wanted a new contractor. A week later, they sent a 23-year-old with one-year experience to finish tiling the shower. He tiled the shower alright. But none of the sides or the shower pan are level. Then he hung part of the shower door crooked into the tile and not into the studs making the door so crooked that it left a 1/4" gap down the side of the door. Then this young man told us that the other half of the door was too long and had to be re-ordered through Onyx. This meant another month wait. And now were into May and the entire shower looks like a person watched YouTube lessons before doing the tile work.
Today, May 10, 2018...we are still waiting for Lowes store managers to return calls. We tried Lowes Corporate only to be re-connected back to the local Lowes general manager. And he's either at lunch or left for the day. Lowes has been avoiding us for weeks now and after five months of waiting the shower is still not usable. The shower was supposed to be converted into an ADA handicap accessible shower. But the measurements don't match. We had another independent contractor come over to evaluate this shower and he just shook his head and pointed out all the flaws. His company could have saved us $4,000 had we chosen his company. The total price of this horrible remodel through Lowes came to $12,400. And the only way to correct the errors made, is to gut the whole shower and start from scratch with an independent professional contractor who warned us to avoid Lowes. Like I mentioned in the beginning of this review this has been a never-ending nightmare!!
This is the second time I got burned buying a major appliance at Lowe's hhgregg Appliances so Lowes could finally fix that problem but here is my last nightmare experience. This one is the second time I bought a major appliance at Lowes and it will never happen again. Appliance stores take care of tier customers; Lowe’s isn’t an appliance store so your stuck with whoever their Repair Service department puts you in touch with. Lows tells me they have no influence with the service people they recommend so you’re stuck being abused by people who have no business being on the warranty repair list and when you’re screwed, at Lowes, you’re screwed. They do tell you their sorry though; as if that solves your disastrous problem.
It was June 6th Gold's Appliance started the warranty work on my Whirlpool portable dishwasher. the problem was it didn’t pump the water out properly so I was washing dishes with dirty water. The technicians came out, ordered a new pump for it and about a week later came back and installed it which didn't solve the problem. SO they went to the max and ordered every part that could possibly have anything to do with pumping water including the hoses that hook up to my faucet. on July 11th I called Whirlpool to see why their warranty people haven’t come back to fix my dishwasher and they notified me that all the parts hadn't been ordered yet. They ordered the parts and had them overnighted since I absolutely had to have this machine fixed by Friday July 15 as on the 16th I am moving to Texas and I will be hurt considerably if the house doesn’t have a dishwasher at the sale. Gold's promised me they would be there Thursday July 14th and they stiffed me. I called July 15th and they said they'd get back to me which they didn’t. I called Lowes to get them to help since they recommended Gold's to do the warranty work and they had no luck, I called Whirlpool and they said they can’t help me. I asked Whirlpool if this is the way they want their customers treated and is this what you expect from your warranty repair people? They said you'll have to deal with them; they can’t get them to come out sooner. I'm told the earliest they can come out is July 22nd. Now wouldn’t you think that after your company disses you two days in a row, you might be put on top of the list for repair. Now not with these guys. I was told on another service call date that "they don’t schedule for the convenience of customers; they schedule at their convenience".
My wife has a job start date in Texas and might have to stay in a hotel till Gold's finds a convenient day to repair my dishwasher and I can make the move by myself. We have a closing on a house that won’t me met and these guys were told all of this days before they dissed my repair appointment.
These guys have no business being used for warranty work as they could care less about it for whatever reason. I wouldn’t take a machine from them for free for fear that someday I might need it repaired. The worst part is, because they are past a month and a half dinking around with my repair, I am past the warranty date and Gold’s is the only place now that can fix it under warranty. If I find a reputable repair shop to do it faster, I will have to pay for it.
Number 1, never buy an appliance from anybody but an appliance only stores; they take care of their customers. This is the second time I have had a major appliance issue having purchased it at Lowe's. Now Gold’s Appliances seems to be just as bad as buying it from Lowe’s as their service department could care less about a customer.
More than a month and a half and I still don’t have a working dishwasher. Is that what you want?