Welcome to my first time customer experience. Please read before deciding to book any consultations.
I just moved from the city of Philadelphia to Fleetwood PA. I have been trying to find my new go-to's for hair and nails. My neighbor recommended Lord & Ladies and I thought I'd give it a try, it seemed like the closest premium salon in the area.
I had an experience over the holidays where my hair was badly damaged and need some sprucing up. I waited as long as I could to get my roots done and finially, I had a workd event coming up, I needed to bite the bullet and get my hair cleaned up asap. I was well aware it needed help, I was feeling very self concious about it.
From the minute I stepped in, the vibe already felt off. I thought nothing of it, I've been going to salons for 10+ years at this point and am never one to judge a book by my initaly experience. My "stylist" Jaime came over to greet me. No smile, clearly already in a bad mood from whatever reason, looked like she hated her life. "Great", I thought.
We sat down and I explained my hair crisis and what I typically get done when I go to salons. I recognize that my hair was a hot mess but I wanted to try my hardest to keep the length and just get the roots to match up. From the start, she looked like a deer in headlights, clearly this challenge was "overwhelming(?)"
I was exploring maybe extensions to keep the length as best I could, knowing it was a long shot. The stylist next door to her Caryine / Krina / Caryann (heavy blonde with bad eyelash extensions). Immediately pointed that extensions were not going to be a solution, ok fine, all good. She proceed to tell me how I was practically bald - I was astonished.
Ok I'm already self concious about my hair that's in rough shape, I thought I was going to a professional establishment to fix said problem. Instead I'm embarressed and insulted! Now, mortified, Jaime continues poking my hair strands looking totally out of her element. I didn't realize this was such a large ask.
She expresses her concern and wants to do a strand test, at this point she also says, there's not enough time to do a treatment because she has other appointments today and I'm a new customer and she doesn't feel comfortable doing my hair at all.
I say, "why is that my fault, your front desk people scheduled me, you'd think they'd allow enough time to consult, talk it over and do a service in the same visit?", Jaime explains that my hair is so bad she can't really help me and doesn't even know what to do.
I'm SHOCKED, you're supposed to be the professional, offer me solutions then. I ask "ok so what I want to do makes you uncomfortable, what would you recommend?" Deer in headlights look... At this point I'm actually beginning to get nervous about them doing anything to my hair, she seems completely out of her comfort zone and for this being a premium local salon, I've never experience such a lack of solution. She doesn't offer a treatement, a different color option, maybe just a cut to start, nothing.
I ask "hey let's just do the roots, if it comes out and we need to cut, that's fine, I'm aware it's a mess." Jaime doesn't seem to want to do that. I'm beginning to think "why am I even here?!?"
I'm sitting there for 45 minutes, another lady comes over and offers a solution for a strand test again. At this, fine ok let's strand test. Just when I'm about to bite my tongue and let this lady do a strand test - Large Blonde lady, Caryn/ Krina/ Caryann with bad eyelash extensions, comes over again, like I really wanted to hear her fab opinion on this after she called me bald, and starts to lecture me about how I should just do nothing with a condescending, snide, upity attitude.
I slowly undid my cape, stood-up and walked out of the building not saying another word. I then proceeded to cry in my car in the parking lot. No one should ever feel that way about any service experience. I didn't raise my voice, yell or carry on, I left, both embarressed & defeated. If you want to feel like chopped liver, this is the place for you.
I messaged them telling them I couldn't wait to leave reviews. The manager called and tried to minimalize my experience and pretty much didn't believe me and "never heard of anyone having that type of experience". So there ya go - if you want to get your hair done by people who give zero flips about customer service, LORD AND LADIES is the the place for you. Me, I'm good. I'll give that $400 to a competitor down the street that may values their customers more.
Lords & Ladies Salon and Medical Spa Reviews
Welcome to my first time customer experience. Please read before deciding to book any consultations.
I just moved from the city of Philadelphia to Fleetwood PA. I have been trying to find my new go-to's for hair and nails. My neighbor recommended Lord & Ladies and I thought I'd give it a try, it seemed like the closest premium salon in the area.
I had an experience over the holidays where my hair was badly damaged and need some sprucing up. I waited as long as I could to get my roots done and finially, I had a workd event coming up, I needed to bite the bullet and get my hair cleaned up asap. I was well aware it needed help, I was feeling very self concious about it.
From the minute I stepped in, the vibe already felt off. I thought nothing of it, I've been going to salons for 10+ years at this point and am never one to judge a book by my initaly experience. My "stylist" Jaime came over to greet me. No smile, clearly already in a bad mood from whatever reason, looked like she hated her life. "Great", I thought.
We sat down and I explained my hair crisis and what I typically get done when I go to salons. I recognize that my hair was a hot mess but I wanted to try my hardest to keep the length and just get the roots to match up. From the start, she looked like a deer in headlights, clearly this challenge was "overwhelming(?)"
I was exploring maybe extensions to keep the length as best I could, knowing it was a long shot. The stylist next door to her Caryine / Krina / Caryann (heavy blonde with bad eyelash extensions). Immediately pointed that extensions were not going to be a solution, ok fine, all good. She proceed to tell me how I was practically bald - I was astonished.
Ok I'm already self concious about my hair that's in rough shape, I thought I was going to a professional establishment to fix said problem. Instead I'm embarressed and insulted! Now, mortified, Jaime continues poking my hair strands looking totally out of her element. I didn't realize this was such a large ask.
She expresses her concern and wants to do a strand test, at this point she also says, there's not enough time to do a treatment because she has other appointments today and I'm a new customer and she doesn't feel comfortable doing my hair at all.
I say, "why is that my fault, your front desk people scheduled me, you'd think they'd allow enough time to consult, talk it over and do a service in the same visit?", Jaime explains that my hair is so bad she can't really help me and doesn't even know what to do.
I'm SHOCKED, you're supposed to be the professional, offer me solutions then. I ask "ok so what I want to do makes you uncomfortable, what would you recommend?" Deer in headlights look... At this point I'm actually beginning to get nervous about them doing anything to my hair, she seems completely out of her comfort zone and for this being a premium local salon, I've never experience such a lack of solution. She doesn't offer a treatement, a different color option, maybe just a cut to start, nothing.
I ask "hey let's just do the roots, if it comes out and we need to cut, that's fine, I'm aware it's a mess." Jaime doesn't seem to want to do that. I'm beginning to think "why am I even here?!?"
I'm sitting there for 45 minutes, another lady comes over and offers a solution for a strand test again. At this, fine ok let's strand test. Just when I'm about to bite my tongue and let this lady do a strand test - Large Blonde lady, Caryn/ Krina/ Caryann with bad eyelash extensions, comes over again, like I really wanted to hear her fab opinion on this after she called me bald, and starts to lecture me about how I should just do nothing with a condescending, snide, upity attitude.
I slowly undid my cape, stood-up and walked out of the building not saying another word. I then proceeded to cry in my car in the parking lot. No one should ever feel that way about any service experience. I didn't raise my voice, yell or carry on, I left, both embarressed & defeated. If you want to feel like chopped liver, this is the place for you.
I messaged them telling them I couldn't wait to leave reviews. The manager called and tried to minimalize my experience and pretty much didn't believe me and "never heard of anyone having that type of experience". So there ya go - if you want to get your hair done by people who give zero flips about customer service, LORD AND LADIES is the the place for you. Me, I'm good. I'll give that $400 to a competitor down the street that may values their customers more.