While it fair to say free enterprise can charge what they like, Longos takes he word rip off to new levels. Whether you want to buy a live lobster or 4L of distilled water they have gone out of their way to RIP YOU OFF ROYALLY. Case and point... Walk across the road to any other grocer and Live Lobster in 12.99 a pound..... and the water.... $1.07 or .097 at walmart. Here are a just a couple of examples but the same can be said for the majority of everything they sell. I will give them that maybe some of their produce is better and you pay more but in the grand scheme of it all is it worth 30-50% more? I'll let you judge. READ ON.
Longos? -Lobster-$17.99
Longos?-Water? -$1.79
Do the math that 30-50% more and make NO mistake- DISTILLED WATER IS JUST THAT DISTILLED WATER. THERE IS NO DIFFERENC!!!!!!
LIVE LOBSTER- Maybe they take their to the same Spa the big crabs at their head office visit.
But heres the best part. The brainwashing and STUPIDITY of their staff drinking the Kool-Aid.
If you bring this to ANYONES attention in Management they say " OH SORRY SIR ITS NOT US ITS HEAD OFFICE" LMAO!!
Instead of just saying let me see what I can do this is the RIP OFF mentality of longos.
Then this...which as of today We wont be shopping in logos again.
Now they have become maskhole Nazis:
Today I watched Longos harrass a man about COVID. He had a medical exemption and they flat out refused him to shop in the store. In looking this up they not only violated the govt code (see pic) but actually caused much duress. All the man wanted was a slice of pizza. Instead he left dejected. I hope the n**i guards at longos be it head office have a law suit on their hands shortly.
Don't be fooled by their wannabe like Galin Westin DUMB radio ads with Anthony Longo the relative who probably fell into this job to blow his own horn about Longos.
We have been shopping at Longos for over 15 years as we always believed they valued our business. However to our disappointment, this location singled us out, and made what was a simple return embarrassing and uncalled for.
We shop in this store weekly spending anywhere between 160-$230. You know that grocery bill thats a foot long? Who ever keeps a grocery bill? There usually good about it returns however this experience we just had, severed us to ever want to return. We had a box of sealed unopened unused Tomato sauce (from italy). The expiry date was very well about 11 months past...so we returned it. Not having our bill,totally our fault. The lady behind the service desk refuses to take it back as we explained it was bought a few weeks ago and we overlooked the item and in the past we had similar issue with yogurt, sometimes the stock gets lost or mixed up. She refused, we asked to talk to a manager who was as sincere and caring as a used car salesman. Needless to say they did not accommodate us. She even said "we don't carry that anymore" and than blurted to the manager "He brought something back last week too!"
Quite taken back by this comment, as if were criminals for returning an item or 2 or even 3 that was unsatisfactory we saw nothing wrong in doing so. Seeing as we buy hundreds of items each month given the length of our tenure, we thought nothing of it..thats the grocery business...right? wrong! So we said to this manager were not talking about a $200 item here its a box of sauce, we never knew your staff is singling us out let alone has the audacity to talk to someone like this.
With his arms crossed insincerely he says "I'll take it up with her and address that later but we cannot take back your item" We had our cart in hand ready to shop thinking any sane business person that had any respect for seeing someone spoken to this way would have apologised let alone return the item.
So we said we were about to shop in here, left the cart went to a competitor across the road bought virtually the same items we normally buy and the amount was $30 cheaper!? So we realised that longos is very expensive store by comparison.
Therefore one might expect more, but in this case we got much less. The best part. We were made to feell like "Your bringing back and item we don't even carry anymore" So we walked back in to check as we thought maybe we are wrong and should take a step back. Not too our surprise they did carry the EXACT same item in the EXACT same package made by the EXACT same company. All this for a an item under $4. We even tried calling head office to voice our concern but no one there answers the phone, you need to know an extention. So we called the store back and explained we are trying to call head office but the voicemail will not allow you to hit 0 and get an operator. Can you tell us an extention of who to call we asked? The manager told us..."We don't give out extentions" We finally emailed them and they did respond but were past that now. We don't want any good will gesture, we just wanted to be treated like valued customers and not singled out and and made to feel like this. Poor staff, over priced food, unacceptable head office set up. I guess they need to charge more for their products to get the proper infrastructure. We never wanted to even post this but its well warranted and we hope they can now spend thousands of dollars to have this removed. But we will share this on another 400 forums to give them the press they so rightly deserve. Longos? Long gone!
Longo's Reviews
While it fair to say free enterprise can charge what they like, Longos takes he word rip off to new levels. Whether you want to buy a live lobster or 4L of distilled water they have gone out of their way to RIP YOU OFF ROYALLY. Case and point... Walk across the road to any other grocer and Live Lobster in 12.99 a pound..... and the water.... $1.07 or .097 at walmart. Here are a just a couple of examples but the same can be said for the majority of everything they sell. I will give them that maybe some of their produce is better and you pay more but in the grand scheme of it all is it worth 30-50% more? I'll let you judge. READ ON.
Longos? -Lobster-$17.99
Longos?-Water? -$1.79
Do the math that 30-50% more and make NO mistake- DISTILLED WATER IS JUST THAT DISTILLED WATER. THERE IS NO DIFFERENC!!!!!!
LIVE LOBSTER- Maybe they take their to the same Spa the big crabs at their head office visit.
But heres the best part. The brainwashing and STUPIDITY of their staff drinking the Kool-Aid.
If you bring this to ANYONES attention in Management they say " OH SORRY SIR ITS NOT US ITS HEAD OFFICE" LMAO!!
Instead of just saying let me see what I can do this is the RIP OFF mentality of longos.
Then this...which as of today We wont be shopping in logos again.
Now they have become maskhole Nazis:
Today I watched Longos harrass a man about COVID. He had a medical exemption and they flat out refused him to shop in the store. In looking this up they not only violated the govt code (see pic) but actually caused much duress. All the man wanted was a slice of pizza. Instead he left dejected. I hope the n**i guards at longos be it head office have a law suit on their hands shortly.
Don't be fooled by their wannabe like Galin Westin DUMB radio ads with Anthony Longo the relative who probably fell into this job to blow his own horn about Longos.
This little company deserves to be accountable.
We have been shopping at Longos for over 15 years as we always believed they valued our business. However to our disappointment, this location singled us out, and made what was a simple return embarrassing and uncalled for.
We shop in this store weekly spending anywhere between 160-$230. You know that grocery bill thats a foot long? Who ever keeps a grocery bill? There usually good about it returns however this experience we just had, severed us to ever want to return. We had a box of sealed unopened unused Tomato sauce (from italy). The expiry date was very well about 11 months past...so we returned it. Not having our bill,totally our fault. The lady behind the service desk refuses to take it back as we explained it was bought a few weeks ago and we overlooked the item and in the past we had similar issue with yogurt, sometimes the stock gets lost or mixed up. She refused, we asked to talk to a manager who was as sincere and caring as a used car salesman. Needless to say they did not accommodate us. She even said "we don't carry that anymore" and than blurted to the manager "He brought something back last week too!"
Quite taken back by this comment, as if were criminals for returning an item or 2 or even 3 that was unsatisfactory we saw nothing wrong in doing so. Seeing as we buy hundreds of items each month given the length of our tenure, we thought nothing of it..thats the grocery business...right? wrong! So we said to this manager were not talking about a $200 item here its a box of sauce, we never knew your staff is singling us out let alone has the audacity to talk to someone like this.
With his arms crossed insincerely he says "I'll take it up with her and address that later but we cannot take back your item" We had our cart in hand ready to shop thinking any sane business person that had any respect for seeing someone spoken to this way would have apologised let alone return the item.
So we said we were about to shop in here, left the cart went to a competitor across the road bought virtually the same items we normally buy and the amount was $30 cheaper!? So we realised that longos is very expensive store by comparison.
Therefore one might expect more, but in this case we got much less. The best part. We were made to feell like "Your bringing back and item we don't even carry anymore" So we walked back in to check as we thought maybe we are wrong and should take a step back. Not too our surprise they did carry the EXACT same item in the EXACT same package made by the EXACT same company. All this for a an item under $4. We even tried calling head office to voice our concern but no one there answers the phone, you need to know an extention. So we called the store back and explained we are trying to call head office but the voicemail will not allow you to hit 0 and get an operator. Can you tell us an extention of who to call we asked? The manager told us..."We don't give out extentions" We finally emailed them and they did respond but were past that now. We don't want any good will gesture, we just wanted to be treated like valued customers and not singled out and and made to feel like this. Poor staff, over priced food, unacceptable head office set up. I guess they need to charge more for their products to get the proper infrastructure. We never wanted to even post this but its well warranted and we hope they can now spend thousands of dollars to have this removed. But we will share this on another 400 forums to give them the press they so rightly deserve. Longos? Long gone!