Everything seemed fine when I first called to schedule the move. Then the first thing sparked red flags was when I talked to their Quality person name Eric. He sounded very s****.>
After going through the last inventory, the price double with less things. I literally got rid of so many things to get a lower price. I advise him as such he literally said, "Well I don't know what to tell you, you could either take it or lose your $1750 deposit."
Like who is going to want to lose that much money. So fine we went with it. I didn’t know they were the broker until a company came to pick up my things. And guess what the price went up again but $1200. I am like what!!
They told us the price after loading. It was just a disaster. They were almost two weeks late to deliver our things. We are missing things plus there's a lot of damage to our things including slashes to our couches. The boxes with word fragile on it where extremely beat up compare to the ones not labeled.
We received half our things in one day then had to fight to the second half. We still have missing things. Someone went through the boxes my husband plastic tote and stole half the box of things. We understand that moving is rough, but we thought our things were going to be taken better care of having paid over $6500 for the move.
Every piece of our furniture is either badly nicked except the metal furniture. Their claims department are a joke. $72 for over $2000 of damages and stolen/missing items. Like the biggest joke. I don't make comments, but I feel like people should know. It is very sad a very moment.
For the first couple of weeks arranging the move everything was going well. But the week of the move turned into a nightmare. We were given a pickup time and date and on the day of the pickup and after the pickup time I received a call stating the pickup had been moved to the next evening. During this call I found out the company had known since the previous day that the pickup date had changed.
On the day of the pickup the team hung up and me during two phone calls, showed up at 4 when the driver called me that morning saying he would be there at 2. When they did show up, there was another load already on the truck and those items had Just been thrown on the truck. It was obvious the items were not being handled with care. So the team had to unload the truck in my driveway to repack it properly... which took at least an hour. When they finally did load my items the driver demanded cash or check, even though the company had told me I could pay using credit card. It took about an hour to sort that issue out because the company stated no managers were available because it was after hours. Yes it was, but that is because your team was late and then wasted time repacking a previous load and half of the team just stood around. Finally after working everything out I find out that my belongings are going to North Carolina for storage when I was told they would be stored in Indiana.
When I called customer service about this I was told "it doesn't really matter where my belongings are stored because I'm not allowed to know where everything is stored anyway" when I brought up everything else that has gone wrong I was told well that sucks but there is nothing we can do about it.
Avoid this company! Pay more and use a company that will take care of you and your belongings!
Update. It took over a month of calls for the company to finally deliver my belongings. When I did receive everything, all of my boxes were smashed, pieces to my furniture were missing, there was a huge hole where something punctured my mattress, and all of my furniture was scratched. The claims process is nearly impossible to file a claim because they require receipts for all items that are damaged.
If you would like to get scammed for a higher quote and unethical movers please call Long distance movers! Originally my fiance and I already booked a separate mover and when Greg from Long Distance called us back we informed him that his quote was too high and we decided to go with another mover. So Greg decided to use scare tactics to inform us that the movers we were initially using was actually in named something different in the past and they just rename themselves whenever their reviews become subpar. So in essence Greg was defaming another company. Ignorant to the industry, we believed him. We also mentioned to him the other movers we were using can do a large item deposal. in which he claimed our movers can as well. Forfeited our deposit and went with long distance movers. My advice to anyone and everyone moving is to lookup the company on the department of transportation website. If your movers are not registered in your state they outsource your job to another company. So all of these good reviews here is actually a facade. It is russian roulette about who you end up with. In my experience I ended up with Cobra Van Lines. He claimed in the morning of our move that he received a call the day before canceling our order. Um. No. Long distance movers called us to confirm and we said "No we did not say so". The mover comes in aggravated and mad because "he just flew in." Well, it is not my problem that his company was disorganized. I offered him coffee just so that he can pump up for our order. In the beginning of the order, I showed him where all the items were (parked on two sides of the kitchen wall and mentioned to him about the bed deposal). He acknowledged everything and asked us to sign the paperwork. Also, we paid him extra tip to dispose the bed. In the middle of the move, without notifying he was leaving - he left. He left behind half of our inventory. HALF. It was not that hard. Everything was parked by the wall. When we called back Long Distance, I was told by management that they cannot do anything about it. Great, he literally left and I immediately called. I was told by management my voice recording would be replayed to see if Greg ever promised about the bed deposal within 48hrs. It has been a month. She also went back and forth with me regarding items on the list that was not delivered. In the end i had to say we can go on all day about he said she said but on the list my vacuum cleaner, my boxes, my lamp, and a large picture frame was not loaded and that is the reality of the situation. They delivered the items today and my glassware is all damaged and i am missing a box that had my coffee maker, water boiler, toaster oven, and other misc kitchenware. IF YOU WOULD LIKE TO BE SCARED INTO PAYING FOR A HIGHER FEE WITH AN UNETHICAL COMPANY PLEASE FEEL FREE TO GO WITH LONG DISTANCE! IF YOU WOULD LIKE POOR CUSTOMER SERVICE PLEASE GO TO LONG DISTANCE! IF YOU WOULD LIKE TO SPEAK WITH SALES WHO LIES ABOUT OTHER COMPANIES GO TO LONG DISTANCE. IF YOU WOULD LIKE HALF OF YOUR INVENTORY FORGOTTEN AND MYSTERIOUSLY MISSING GO TO LONG DISTANCE. IF YOU WOULD LIKE TO HEAR SNAPPY CUSTOMER SERVICE REPS AHEM NANCY PARELLA GO TO LONG DISTANCE. If you do decide to go to long distance do not book with GREG. If anyone wants to file a claim the website to do so is: https://nccdb.fmcsa.dot.gov/NCCDB/ComplaintEntry.aspx?choice=CONSUMER EDIT: I was just contacted by Annie regarding taking my post down for $400. If you see any bad reviews that just gets taken down it is either they tried to file with Google review or Yelp to have it removed or they paid off the client.
I need to be out of my current location, but have had issues finding a new place to move to. When I first contacted this company [I thought they were an actual moving company - they did not make it clear they were only a brokerage firm] I informed the person I was working with that I didn't know when I needed to move, as I hadn't found a home yet. They would call and tell me to just "out down a deposit with a date" and I'd be able to change the date out with no problem, but at least by putting down a deposit, I'd be able to secure their services. I gave them [what I later found out to be a significantly high] deposit of $2880 & at the time selected a date in April. The deal on the home I was looking at closing on in April fell through and I called to reschedule. I told them I didn't have a new location and didn't know when I needed to move but had to give them SOME date to reschedule the move for. I pushed the move out a month to sometime in mid-may.
After finding a new home and getting a closing date of June 11th, I called LTD today [May 11th] to reschedule my move for after my new closing date.
I was then quoted a new price [on a closer location] for $900 more than the original estimate. I then removed some items from the inventory list in an attempt to bring down the cost of the move & got it down such that the new 'estimate' was $500 more than I was originally quoted. I finally said fine and was told that I'd have to pay any additional $300 NOW as an additional "deposit" [ontop of the $2880 I'd already given them] or they wouldn't reschedule the move and were going to come here next week to pick up my stuff [despite my not having a house to move to until next month].
I don't understand why I need to pay more money to change the date but - whatever. My issue is their DEMAND that I pay an additional $300 NOW as some sort of additional 'deposit' after having given them over 30% of the 'estimated' price already. What difference does another $300 make if it is paid NOW or when I pay for the balance of the move?
I don't have the money right now and as of right now, the company is refusing to reschedule my move [intending to do my move next week - when I will be in Florida attending the walk-through & inspection of my new home] unless I pay them $300.
I read negative reports about this company under'estimating' and then 'over'charging customers at the last minute for their moves - but they haven't even picked up my stuff yet and are already DEMANDING I pay them additional money or THREATENING to continue to show up at a time I've outright told them I won't be available.
I was pressured into 'getting a date on the books' in order to give them a deposit - being told I could move the date out if necessary [as the person I originally spoke with was aware of my situation].
Now I am trying to move the date out [to AFTER the closing date of my new home and NOT for the time next week when I won't even be in the state.
I was not aware this company was a brokerage firm and not an actual mover, until I started looking into their business practices regarding overcharging people.
As I still have enough time to hire a real actual moving company to perform a legitimate on-site estimate of my property & move at the time I need to move - I just want my deposit back from this company.
I do not like the business practices of telling me it will be OK to move my date [when they knew I didn't have a home selected or closing date to move to] simply so they could get money out of me - only to charge me a different price when I did change the date [once I had an actual house to move to and a closing date scheduled for that house].
In addition to the change in the 'estimate' for the change of date, I do not understand, nor can I find anywhere that it is 'industry standard' to charge such a high deposit nor demand ADDITIONAL deposit money in order to process a change of date.
The fact that I haven't even started my move and this company is attempting to extort additional money from me concerns me to the extent that I do not want to do ANY business with the company - I just want my deposit money back.
At the current time, the company is REFUSING to cancel / reschedule my move from next week [during which time I will not be in the state] unless I pay them $300 !!!
I want all of my deposit money back & I don't want some sub-sub-contracted moving company showing up at my house next week when I am not home.
This company failed to inform me they were a brokerage firm and/or that they would be handing off the actual job of my moving to someone else. I would not have hired them if I knew.
Wow, do I have a good one for you!!! I truly hope you can help us out. I’ve given you the full story, then a facts sheet to follow. Please contact me if you have any questions. I’ve been a longtime fan of ABC 11 Eyewitness News since I moved here in 1994. I consider this area to be my hometown. I would love for you to help close down these companies such as this one that will only tarnish our beautiful state!!!
This is a story of how a moving company scammed me soooo badly, broke 5 pieces of furniture, held the furniture hostage, and now will not give me the down payment of $818.69 for a move that DID NOT occur.
My mother, who had been living with us for the past year, decided it way waaay to cold in Apex, so decided to move to Florida. Her husband of 54 years past 1.5 years ago and she’s just been floundering trying to find her way. She made the brave decision to move to Florida on her own to hopefully just have peace, joy and happiness for as long the Lord sees fit.
I am her daughter, and with her not being technically savvy, I made arrangements for the move. After researching moving companies on the web, and getting probably 10 different quotes, I chose Long Distance Movers, 4731 W. Atlantic Ave. Suite 14, Delray Beach, Florida 33445. This was on March 6, 2018. On google reviews, they had a 3.6 which was comparable to the other movers. Majority of their google reviews were all 5’s with a few 1-2’s in the mix. So, I really did feel comfortable going with this company. The sales representative, Hamilton Johnson, was very personable and professional. He made me feel secure that we were going to be taken care on from beginning to end of the move. We spoke on the phone, and I walked from room to room describing to him what she had for the move. Mom and I had already packed most boxable items so basically they just needed to come and take the big pieces, i.e., the couch, loveseat, bed, etc.. Let me digress here for one second… When I was calling around to all of the other companies, they ALL asked what large furniture there was to move, and approximately how many boxes. Having done this 10 times, I was very confident I was telling them exactly what needed to be moved or packed up by them. All the movers I spoke with came in around the same poundage, 2,500 – 3,000lbs. So, when they said 3,320lbs. for a quoted price of $1,987.56 which equated to .38 cents/lb., I felt very good about this price; which by the way included gas, packing material, etc... He told me that they always liked to quote on a higher poundage, vs. lower, so not to over promise, under deliver. He even told me that once the truck was weighed, that I would more than likely be looking at a few hundred dollars coming back to me. Great I thought, “Such an honest guy…”. The movers were scheduled to arrive on Monday March 12, 2018. They said that the truck would be in Florida no later than 4-5 days.
On Sunday evening, March 11th, (the night before the move), at approximately 9pm, I received an unexpected call from an individual by the name of Eric who said he was the moving coordinator for Long Distance Movers (LDM). He repeatedly told me that EVERYTHING had to be in boxes, and that I had to bubble wrap or blanket the china cabinet myself and any glass items. He said he wanted to review the items again to make sure the quote given was indeed accurate. Initially, I thought, wow, they are on top of this to have a person now at 10pm on a Sunday night coordinating the move. Then, as more conversations continued that night, I REALLY got the feeling something was up. All this nonsense of EVERYTHING had to be in a box, and even totes labeled with my name he said had to go into a box. My stomach sank as I clearly felt I was getting ready for a set-up but couldn’t quit figure out what it was going to be yet. But from that point on, I kept looking for RED FLAGS. (Documents from Eric White enclosed.)
Monday morning, on schedule, the 2 movers arrived. Now keep in mind that it was just my mother’s furniture which included a typical bedroom/bathroom, living room, kitchenette, and minimal kitchen items. I started asking questions hoping to get some insight into what I had gotten myself into. I asked how it is that the moving company is in Delray Beach, FL., yet they have people here in NC to do the moving. He then told me that LDM was not the actual moving company, that they are just moving brokers. So basically, the down payment of $818.69, was merely a finder’s fee for LDM’s. They get the job then push it out into the web and see who wants to take the job of actually moving the furniture. The 2 movers were from American United Vanlines out of Durham. OMG, this is classic bait and switch. I went to my laptop and quickly did a yelp review search on American United Vanlines. Yet again, my stomach sank as I read absolutely HORRIFIC things about this company – HORRIFIC!!! **Just wait until you read these reviews!!!
I immediately called the original company and was put into customer service voicemail. I left a message. I called back again and spoke to Annie who is actually quit famous on the Yelp reviews. This Annie, hopefully, gets paid A LOT for what she has to go through. I told her my ordeal and disbelief and she said that she would speak to her supervisor and get back to me. I wanted to cancel the move. I absolutely would not take the chance of what I read happen to me or my mother. The reviews speak of stolen items, broken items, arriving at the wrong state, being two weeks late, etc... I couldn’t imagine them losing my dad’s ashes or my mother’s wedding rings.
After the furniture was packed and put in the truck, the 2 guys came back into the house to tell me that A) They need all cash B) They DO NOT price by pound, they price by Cubic Feet. AAAHHHH, so no wonder EVERYTHING had to be in a box, because boxes take up far more cubic feet than say just the tote, or just the lamp. The lead mover, Juan Sosa, went on to say that the originally quote was way off because since they priced by CF, and not Lbs., it would be $3,151.52 not $1,987. Not including the deposit of $818.69 I had already given to LDM. So actually, between both companies, the price would have been $3,970.21 to simply move 2 rooms, a small kitchenette table and 4 small chairs, and a bathroom. Wow, they really saw us coming!!! Thank God it was the day of our little snow storm, but the banks closed early due to inclement weather. I was only able to get $500 from my ATM. The truck and the 2 men left with their $500.
The next morning, when the fog cleared, I called American United Vanlines who now had the furniture in their Durham warehouse. I told them that I wanted to come and get my furniture and cancel the move. We went back and forth, and finally after threatening to bring the Durham police with me to pick up the furniture, he said fine, come get your stuff, but I’m not giving you your $500 back because the guys did put the furniture on the truck. At this point I just wanted the furniture back. I went to the local UHAUL dealer down the street in Apex, rented a 20 foot truck, and drove this beast to Durham to pick up my furniture!!! I felt like such a bad _SS!! LOL. It gets even better!! I had been speaking to a man by the name of Eddie who said he would meet me at the address on the invoice. I get there, and there is no moving company anywhere to be found. It was a totally different company. I call this Eddie back and he says that it’s the navigator’s fault. He then tries to tell me where to go. I drove around for 15 minutes trying to find this place. I pulled over called again. I had to threated him with calling the police once again. He told me to call this other guy Al. I called. I told him to stay on the phone with me until I arrived. I finally found the place and he did meet me at the gate to let me in. Four men proceeded to take my furniture out of the truck and into my UHAUL truck. They had to take their blankets back so as they were unpacking the items, there was a broken floor lamp, they dropped the armoire on its’ side and put a large hole in it. The 4 ft. plant stand was broken, as well as my mom’s 4ft. jewelry box (which by the way, her sleepnumber bed and jewelry box and a few other pricey items had already been put into a crate INSIDE the warehouse- perhaps those where the items to appear on craigslist the next day, - who knows!!! I slowly drove the truck back home.
I ended up finding and paying two honest men $1,200 to drive the UHAUL truck to Punta Gorda Isles, and unload the truck. I called LDM to tell them I had cancelled the move and wanted my deposit back. I was given the Customer Service Manager, Annie, to speak with. She listened to me then told me she would speak with her supervisor and call me back. She did call back the next day to tell me that they did nothing wrong, so they are not giving me my money back. I had kindly spoke to her many times thereafter. She refuses to let me speak to upper management or the owner. I called again yesterday, 3.20.18. She said the best she could do was to give me $200 for my troubles, and that was it. I did not accept because I am not giving up until I get ALL my money back. That is where you come in. Please help me and my mother Diane. I really don’t know what else I can do and really can’t afford to hire a civil attorney to sue them!!!
If I could give them 0 Stars I would. As a former military brat that moved around a lot in my life, this was the worst experience I had with brokers. Save yourself the hassle and hire the movers directly. DO NOT WORK WITH BROKERS LIKE THIS ONE! (Caps for effect).
Anthony, the sales guy, oh wow, what a great sales guy he is. For one, he sure does talk a lot. We were moving from Orlando to Chicago, he pulled up the street address on google maps in Chicago and was like, "Oh yeah, the truck can fit there no problem." Well, once our furniture arrived in Chicago, the movers deemed otherwise. Everything Anthony promised me on the phone was never delivered. I received no weigh slips and I didn't have receipts of any kind of payments processed on my behalf. I received no phone calls from quality assurance either. I was left in the dark. He touts about the 24/7 customer service, but once the office is closed the workers manning the customer service line have ZERO access to your information. Funny thing is that the way Anthony talks to you is like he's your friend, He even gave me his cellphone number and was like, "If you have any problems call me anytime." When I did call about how rude the "quality" assurance guy, Eric, was to me, he told me to call customer service. When my partner called about the up charge for shuttle service when Anthony stated on the phone that the truck could fit there, again, he told us to call customer service. He even told my partner that he would call him back. He never did
Now let's talk about the super amazing customer service that quality assurance is, specifically Eric (NOT). He talks over you, he is rude and condensing and very short with you. I'm usually a cool and calm person, but he wouldn't even let me finish my sentences. It got to the point where I did yell and hung up the phone on him.
The movers themselves? Well the ones in Orlando did leave behind trash, but what can you do. They did treat all my furniture with the up most of care. The ones in Chicago were awesome. Put everything where I wanted, picked up after themselves and advised me, in the future, to not work with brokers because they promise this and that and don't deliver. They hear it all the time.
The customer service line is somewhat helpful during hours (STILL WAITING FOR MY WEIGHT SLIP), but after hours they are only message takers. We talked to Malika after hours and she was very kind and understanding of our plight. Props to her, she was the only person that delivered some type of quality customer service.
TL;DR
Don't use this broker company. Hire directly with the movers. These brokers don't offer quality customer service and are stress inducers. They will say anything to make a sale. Stay away!
According to their business binding estimate, "...If you have not signed the mover's revised estimate, and the mover loads the truck, then federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items." I have pictures and witnesses that prove the truck was loaded prior to a new estimate being done. I was not told I would have to pay an additional $1,900 (our original estimate was $1,957.01), until our stuff was already on the truck. They demanded that this amount be paid on delivery even though we had not budgeted for this additional amount and thought it was extremely unreasonable. After calling customer service, the salesman, and quality control person and only getting voicemails, the owner finally called me 2 days AFTER my things were on the truck, and that is when the negotiation took place.
I was worried that if I didn't agree that I would not get my things. I was told I would need an additional $1,600 upon delivery, or they would not deliver my things and they would go into storage. I was crying as I agreed because I felt they were holding my things hostage. In addition, their binding estimate claims, "...if shipper tenders more property or makes a change to the initial order for which they received an estimate...the remaining balance will be billed after the 30 day deferment."
When delivery day came I asked if the additional amount could be worked out later. They REFUSED to take our items off the truck even though we had the money to honor or original estimate. Asking for double the amount of what was expected AFTER the items were loaded is not only unreasonable, but it is against their own binding estimate. Since we did not have the additional money at delivery, we were berated by their staff, we were harassed, and called names. They drove away without telling us where our stuff was going and we had no idea if we would see it again. Their binding estimate says nothing about what would happen to our stuff. The next day we had to take out a loan to get our things back. Now we were told that the price went up to $2,150 and we would have to pick up our own things. They would not tell us where our things were until we deposited cash into their business bank account because they "didn't trust us". I was crying the entire time and was also yelled at for that. When we finally got the location of our things we were told by the carrier that they never got off the truck, even though we were told they were in storage and charged an additional $250 for storage. We had to rent a U-Haul and drive 2 hours to a truck stop. We then had to load our own things, bring them back to our place and unload our own things. Since their binding estimate does not say anything about having to pick up our own load after they refused delivery, they are in violation of their own binding estimate, which states, "This estimate includes the following services...Itemized inventory indicating condition at origin...Loading & unloading of all goods."
For these reasons, we feel the additional money ($2,150) paid to get our things should be refunded in full. We had to pay an additional $2,150 to pick up and load our own things. This service was not provided, and we should not be asked to pay for a service we did not receive. The response from the business states, "…for a refund we can't since the move was rendered in full." This is simply not true for the reasons listed above.
When they first called they made me feel very good about my move; we did a complete innovatory of my stuff they gave me an awesome price. All my stuff was in storage and they were told how big the units were. When the movers showed up they told me that it was going to cost me $4000.00 more than what i was quoted. They told me they low balled me to get my business. Then they told me they would cut my amount in half if I gave them $500.00 cash to put into their pockets. after a long negotiation we settled on a price because I really was stuck and needed the move. I asked the movers if there was another truck coming because they only brought a 24 foot truck. I had a 10x30 and a 10x10 storage unit. They told me that it will all fit into the truck. They broke a table when loading the truck and they never told me about it, I had to ask about it. They took over 10 hours to load truck and not all my stuff fit into it. When I asked what now they told me there was nothing they could do about they stuff that didn't fit. I had to rent a truck that cost me another $1000.00 and drive the rest of the stuff to the house. So I also lost money on my plane ticket because I had to cancel it. When the movers arrived they told my wife they will not unload until she came up with the extra money and they wanted cash not credit card like we agreed to pay them. They finally took the card but we also had to pay a service charge on it. Many of my stuff was smashed and several things were broken. I have written emails and made calls and have not gotten a return response from them. As I said this was a disaster and I will make sure the better business bureau knows of how they conducted themselves.
If you use this company you are doing so at your own peril. Their representative, Greg, who is no longer with the company, convinced me to cancel the move I had already booked with another company. He flat-out lied by telling me Long Distance Movers was not a broker and they had their own trucks. Imagine my shock when moving day came and two guys pulled up in a Ryder rental truck. They informed that LDM’s is in fact a broker and that my move was subcontracted to them. It gets much better though. The driver eyeballed our things and quickly told me we did not pay enough. I had to pay an additional $2400 before they would load anything, which more than doubled my original cost. When they delivered my good to the new address, my wife’s cousin met the truck since we were not at the new location yet. They left absolutely no paperwork with him to show how much everything weighed, so I probably got ripped off for more than I should have spent. But wait! There’s more! Oh yeah. They also solicited a tip from me which I felt I had to pay.
They lost two of my dining room chairs. They lost some metal lawn ornaments that had belonged to my mother. They broke our couch, our TV stand, and we are missing pieces to our platform bed (which they failed to reassemble like they were supposed to). They broke a box of my wife’s family heirlooms, totally scratched up a brand new kitchen hutch that we are still paying for. The front of a wooden trunk was totally busted off. There was more damage but you get the idea. It’s terrible.
I called LDM and complained. They said I would have to submit a claim form to the company that actually moved us and sent me a form to fill out. I emailed it back in and then followed up a few days later. That’s when I was told I would have to mail the form and it could take up to 90 days to resolve. I guess if I had not followed up I would not have known it had to be mailed. Certainly they own a printer.
I almost forgot the best part. When my wife opened one of our dresser drawers she found two pairs of women's panties that were not hers.
In the meantime, my wife and I are the ones who are being inconvenienced by having to live with busted up and missing furniture while LDM keeps pushing things off on the company they subcontracted. Nobody from either company really seems to care. No apologies. No expediting. Nothing.
I asked the customer service representative to make certain her corporate office was made aware but I doubt that has been done. If you are fond of nightmares go ahead and hire LDM. In my opinion they shouldn’t even be in business.
I’m a 14 year veteran who also grew up in a military household so I have moved a lot. NEVER have I had such a terrible experience.
After reading several high rating reviews on Google, I decided to inquire a quote from Long Distance Movers to move my items from Atlanta, GA to Fishers, Indiana. I spoke with Eric with the company for nearly a month before deciding to pay the deposit of $665 on Friday, March 3, 2017 at 1:15PM via debit card. I was advised that I would have $400 due at pick-up and $400 due upon delivery of my items. I was told that I would be contacted within the weekend with confirmation of the pick-up; which did not happen. On Monday, March 6, 2017 at 1:30PM, I was contacted by another Eric asking me questions about the furniture. When I advised him that I was not there at the sight, he proceeded to contact my fiancé to inquire about the furniture inventory. This was the second time an inventory was provided to them. Immediately, I was contacted by my fiancé (an authorized agent) regarding the change in the amount. I was advised that my remaining balance went up to $1,800. I contacted Long Distant Movers INC to cancel and was advised that I was not allowed to do so as this was outside of the 72-hour cancellation period. Immediately, I asked to speak to a manager as the tone of the conversation was hostile, condescending and counterproductive. I was repeatedly told “they are gone for the day” and unable to be connected with a manager.
On Tuesday, March 7th, 2017, I called the company again to request for a refund. I explained this was not I was agreeing to and forwarded to the manager Todd. When I explained that I wanted a refund because the price had changed, my fiancé and I were both told that I could not cancel. I was told even if I waited 1 hour after I paid the deposit, I wouldn’t be able to get my money back. I advised Todd that the representative had inflated the price per pound on the inventory page and that I wanted to cancel. He assured he would “try to make this right”, he adjusted the inventory form; causing the price to go down to $560 at pick-up, $560 at delivery for a total of $1,120.00. I reluctantly agreed because I could not get the original $700 back. We were told the movers would be on-site on Wednesday, March 8, 2017 from 4-8PM. We were told that they would charge .38 cent per pound.
On Wednesday, March 8, I received a call at 12:30PM from the movers advising they were on their way. They remained on site until 3PMish. They loaded up my property, and accepted $560 in cash from my fiancé, which is notated on the receipt. Before they departed, we both asked “when would the materials be delivered” and the driver stated “four days”. I even called Long Distance Movers, INC and was told to get the contact information for the driver because he would be the person who would be delivering the furniture. My fiancé was even told he would be the driver.
I contacted Long Distance Movers on Friday, March 10, 2017 to receive an update and was told “we just picked your furniture up two days ago,” and that “someone would be emailing me with the delivery date and time. On Friday, I was emailed another form from a third-party vendor “Most Valuable Movers” stating that they didn’t receive a delivery form and that I need to complete that to retrieve my things. I tried calling all weekend to better understand why they were in possession of my property, when I was notified they were a sub-contractor of LTDM, INC and they have 14 business days to deliver the goods. I was also advised that my furniture was placed in storage in New Jersey. Then, I was sent a new form that I was requested to sign, which I refused because the price was incorrect and I wasn’t in agreement that I would wait 14 business days to receive my furniture.
On MVM’s receipt, it is noted that my fiancé paid $560 in cash. On the “Bill of Lading” they recorded only a payment of $510, and said the total remaining was $797 due to the cubic square foot.
I called the dispatch center for LTMD and spoke to Nancy, whom also coordinated the pick-up and even she was surprised that the furniture was in New Jersey. I called both companies to understand why my furniture was in NJ and what the delivery would be, only to be told that they have up-to-14 days to deliver my furniture. Not only have I continue to experience rude, unprofessional service, but no one is returning my calls; receiving contradictory information and I still do not have my furniture.
Classic crooked movers they come in a good price and than look out cause once you pay their non refundable depoist woohooo its vacation time for Frank Lucindo and his high pressure counterpart Eric White. These guys quated me 1800 for the move and once the mover showed up it went to 4200 LOL then i cancelled the move went somewhere else and this schmuck Eric kept calling trying to lower the price. These guys are just brokers i doubt they ever really complete an actual move i think they are in the business of collecting deposits i really do.
Run from these dirtbag brokers they used to be called Cross Country movers my guess is the guy was run out of the state of new york and reopened in Florida. Try calling there Frank is a real pice of work wont answer the phone always busy cause he know your gonna beat him up.
There it is now you know do not use these scumbags
Long Distance Movers Reviews
Everything seemed fine when I first called to schedule the move. Then the first thing sparked red flags was when I talked to their Quality person name Eric. He sounded very s****.>
After going through the last inventory, the price double with less things. I literally got rid of so many things to get a lower price. I advise him as such he literally said, "Well I don't know what to tell you, you could either take it or lose your $1750 deposit."
Like who is going to want to lose that much money. So fine we went with it. I didn’t know they were the broker until a company came to pick up my things. And guess what the price went up again but $1200. I am like what!!
They told us the price after loading. It was just a disaster. They were almost two weeks late to deliver our things. We are missing things plus there's a lot of damage to our things including slashes to our couches. The boxes with word fragile on it where extremely beat up compare to the ones not labeled.
We received half our things in one day then had to fight to the second half. We still have missing things. Someone went through the boxes my husband plastic tote and stole half the box of things. We understand that moving is rough, but we thought our things were going to be taken better care of having paid over $6500 for the move.
Every piece of our furniture is either badly nicked except the metal furniture. Their claims department are a joke. $72 for over $2000 of damages and stolen/missing items. Like the biggest joke. I don't make comments, but I feel like people should know. It is very sad a very moment.
For the first couple of weeks arranging the move everything was going well. But the week of the move turned into a nightmare. We were given a pickup time and date and on the day of the pickup and after the pickup time I received a call stating the pickup had been moved to the next evening. During this call I found out the company had known since the previous day that the pickup date had changed.
On the day of the pickup the team hung up and me during two phone calls, showed up at 4 when the driver called me that morning saying he would be there at 2. When they did show up, there was another load already on the truck and those items had Just been thrown on the truck. It was obvious the items were not being handled with care. So the team had to unload the truck in my driveway to repack it properly... which took at least an hour. When they finally did load my items the driver demanded cash or check, even though the company had told me I could pay using credit card. It took about an hour to sort that issue out because the company stated no managers were available because it was after hours. Yes it was, but that is because your team was late and then wasted time repacking a previous load and half of the team just stood around. Finally after working everything out I find out that my belongings are going to North Carolina for storage when I was told they would be stored in Indiana.
When I called customer service about this I was told "it doesn't really matter where my belongings are stored because I'm not allowed to know where everything is stored anyway" when I brought up everything else that has gone wrong I was told well that sucks but there is nothing we can do about it.
Avoid this company! Pay more and use a company that will take care of you and your belongings!
Update. It took over a month of calls for the company to finally deliver my belongings. When I did receive everything, all of my boxes were smashed, pieces to my furniture were missing, there was a huge hole where something punctured my mattress, and all of my furniture was scratched. The claims process is nearly impossible to file a claim because they require receipts for all items that are damaged.
If you would like to get scammed for a higher quote and unethical movers please call Long distance movers! Originally my fiance and I already booked a separate mover and when Greg from Long Distance called us back we informed him that his quote was too high and we decided to go with another mover. So Greg decided to use scare tactics to inform us that the movers we were initially using was actually in named something different in the past and they just rename themselves whenever their reviews become subpar. So in essence Greg was defaming another company. Ignorant to the industry, we believed him. We also mentioned to him the other movers we were using can do a large item deposal. in which he claimed our movers can as well. Forfeited our deposit and went with long distance movers. My advice to anyone and everyone moving is to lookup the company on the department of transportation website. If your movers are not registered in your state they outsource your job to another company. So all of these good reviews here is actually a facade. It is russian roulette about who you end up with. In my experience I ended up with Cobra Van Lines. He claimed in the morning of our move that he received a call the day before canceling our order. Um. No. Long distance movers called us to confirm and we said "No we did not say so". The mover comes in aggravated and mad because "he just flew in." Well, it is not my problem that his company was disorganized. I offered him coffee just so that he can pump up for our order. In the beginning of the order, I showed him where all the items were (parked on two sides of the kitchen wall and mentioned to him about the bed deposal). He acknowledged everything and asked us to sign the paperwork. Also, we paid him extra tip to dispose the bed. In the middle of the move, without notifying he was leaving - he left. He left behind half of our inventory. HALF. It was not that hard. Everything was parked by the wall. When we called back Long Distance, I was told by management that they cannot do anything about it. Great, he literally left and I immediately called. I was told by management my voice recording would be replayed to see if Greg ever promised about the bed deposal within 48hrs. It has been a month. She also went back and forth with me regarding items on the list that was not delivered. In the end i had to say we can go on all day about he said she said but on the list my vacuum cleaner, my boxes, my lamp, and a large picture frame was not loaded and that is the reality of the situation. They delivered the items today and my glassware is all damaged and i am missing a box that had my coffee maker, water boiler, toaster oven, and other misc kitchenware. IF YOU WOULD LIKE TO BE SCARED INTO PAYING FOR A HIGHER FEE WITH AN UNETHICAL COMPANY PLEASE FEEL FREE TO GO WITH LONG DISTANCE! IF YOU WOULD LIKE POOR CUSTOMER SERVICE PLEASE GO TO LONG DISTANCE! IF YOU WOULD LIKE TO SPEAK WITH SALES WHO LIES ABOUT OTHER COMPANIES GO TO LONG DISTANCE. IF YOU WOULD LIKE HALF OF YOUR INVENTORY FORGOTTEN AND MYSTERIOUSLY MISSING GO TO LONG DISTANCE. IF YOU WOULD LIKE TO HEAR SNAPPY CUSTOMER SERVICE REPS AHEM NANCY PARELLA GO TO LONG DISTANCE. If you do decide to go to long distance do not book with GREG. If anyone wants to file a claim the website to do so is: https://nccdb.fmcsa.dot.gov/NCCDB/ComplaintEntry.aspx?choice=CONSUMER EDIT: I was just contacted by Annie regarding taking my post down for $400. If you see any bad reviews that just gets taken down it is either they tried to file with Google review or Yelp to have it removed or they paid off the client.
I need to be out of my current location, but have had issues finding a new place to move to. When I first contacted this company [I thought they were an actual moving company - they did not make it clear they were only a brokerage firm] I informed the person I was working with that I didn't know when I needed to move, as I hadn't found a home yet. They would call and tell me to just "out down a deposit with a date" and I'd be able to change the date out with no problem, but at least by putting down a deposit, I'd be able to secure their services. I gave them [what I later found out to be a significantly high] deposit of $2880 & at the time selected a date in April. The deal on the home I was looking at closing on in April fell through and I called to reschedule. I told them I didn't have a new location and didn't know when I needed to move but had to give them SOME date to reschedule the move for. I pushed the move out a month to sometime in mid-may.
After finding a new home and getting a closing date of June 11th, I called LTD today [May 11th] to reschedule my move for after my new closing date.
I was then quoted a new price [on a closer location] for $900 more than the original estimate. I then removed some items from the inventory list in an attempt to bring down the cost of the move & got it down such that the new 'estimate' was $500 more than I was originally quoted. I finally said fine and was told that I'd have to pay any additional $300 NOW as an additional "deposit" [ontop of the $2880 I'd already given them] or they wouldn't reschedule the move and were going to come here next week to pick up my stuff [despite my not having a house to move to until next month].
I don't understand why I need to pay more money to change the date but - whatever. My issue is their DEMAND that I pay an additional $300 NOW as some sort of additional 'deposit' after having given them over 30% of the 'estimated' price already. What difference does another $300 make if it is paid NOW or when I pay for the balance of the move?
I don't have the money right now and as of right now, the company is refusing to reschedule my move [intending to do my move next week - when I will be in Florida attending the walk-through & inspection of my new home] unless I pay them $300.
I read negative reports about this company under'estimating' and then 'over'charging customers at the last minute for their moves - but they haven't even picked up my stuff yet and are already DEMANDING I pay them additional money or THREATENING to continue to show up at a time I've outright told them I won't be available.
I was pressured into 'getting a date on the books' in order to give them a deposit - being told I could move the date out if necessary [as the person I originally spoke with was aware of my situation].
Now I am trying to move the date out [to AFTER the closing date of my new home and NOT for the time next week when I won't even be in the state.
I was not aware this company was a brokerage firm and not an actual mover, until I started looking into their business practices regarding overcharging people.
As I still have enough time to hire a real actual moving company to perform a legitimate on-site estimate of my property & move at the time I need to move - I just want my deposit back from this company.
I do not like the business practices of telling me it will be OK to move my date [when they knew I didn't have a home selected or closing date to move to] simply so they could get money out of me - only to charge me a different price when I did change the date [once I had an actual house to move to and a closing date scheduled for that house].
In addition to the change in the 'estimate' for the change of date, I do not understand, nor can I find anywhere that it is 'industry standard' to charge such a high deposit nor demand ADDITIONAL deposit money in order to process a change of date.
The fact that I haven't even started my move and this company is attempting to extort additional money from me concerns me to the extent that I do not want to do ANY business with the company - I just want my deposit money back.
At the current time, the company is REFUSING to cancel / reschedule my move from next week [during which time I will not be in the state] unless I pay them $300 !!!
I want all of my deposit money back & I don't want some sub-sub-contracted moving company showing up at my house next week when I am not home.
This company failed to inform me they were a brokerage firm and/or that they would be handing off the actual job of my moving to someone else. I would not have hired them if I knew.
Denise Davis
606 N. Coalport Drive
Apex, NC 27502
[email protected]
3.21.18
Diane Wilson, Troubleshooter
ABC 11 Eyewitness News
319 Fayetteville Street Suite 107
Raleigh, NC 27601
Dear Diane,
Wow, do I have a good one for you!!! I truly hope you can help us out. I’ve given you the full story, then a facts sheet to follow. Please contact me if you have any questions. I’ve been a longtime fan of ABC 11 Eyewitness News since I moved here in 1994. I consider this area to be my hometown. I would love for you to help close down these companies such as this one that will only tarnish our beautiful state!!!
This is a story of how a moving company scammed me soooo badly, broke 5 pieces of furniture, held the furniture hostage, and now will not give me the down payment of $818.69 for a move that DID NOT occur.
My mother, who had been living with us for the past year, decided it way waaay to cold in Apex, so decided to move to Florida. Her husband of 54 years past 1.5 years ago and she’s just been floundering trying to find her way. She made the brave decision to move to Florida on her own to hopefully just have peace, joy and happiness for as long the Lord sees fit.
I am her daughter, and with her not being technically savvy, I made arrangements for the move. After researching moving companies on the web, and getting probably 10 different quotes, I chose Long Distance Movers, 4731 W. Atlantic Ave. Suite 14, Delray Beach, Florida 33445. This was on March 6, 2018. On google reviews, they had a 3.6 which was comparable to the other movers. Majority of their google reviews were all 5’s with a few 1-2’s in the mix. So, I really did feel comfortable going with this company. The sales representative, Hamilton Johnson, was very personable and professional. He made me feel secure that we were going to be taken care on from beginning to end of the move. We spoke on the phone, and I walked from room to room describing to him what she had for the move. Mom and I had already packed most boxable items so basically they just needed to come and take the big pieces, i.e., the couch, loveseat, bed, etc.. Let me digress here for one second… When I was calling around to all of the other companies, they ALL asked what large furniture there was to move, and approximately how many boxes. Having done this 10 times, I was very confident I was telling them exactly what needed to be moved or packed up by them. All the movers I spoke with came in around the same poundage, 2,500 – 3,000lbs. So, when they said 3,320lbs. for a quoted price of $1,987.56 which equated to .38 cents/lb., I felt very good about this price; which by the way included gas, packing material, etc... He told me that they always liked to quote on a higher poundage, vs. lower, so not to over promise, under deliver. He even told me that once the truck was weighed, that I would more than likely be looking at a few hundred dollars coming back to me. Great I thought, “Such an honest guy…”. The movers were scheduled to arrive on Monday March 12, 2018. They said that the truck would be in Florida no later than 4-5 days.
On Sunday evening, March 11th, (the night before the move), at approximately 9pm, I received an unexpected call from an individual by the name of Eric who said he was the moving coordinator for Long Distance Movers (LDM). He repeatedly told me that EVERYTHING had to be in boxes, and that I had to bubble wrap or blanket the china cabinet myself and any glass items. He said he wanted to review the items again to make sure the quote given was indeed accurate. Initially, I thought, wow, they are on top of this to have a person now at 10pm on a Sunday night coordinating the move. Then, as more conversations continued that night, I REALLY got the feeling something was up. All this nonsense of EVERYTHING had to be in a box, and even totes labeled with my name he said had to go into a box. My stomach sank as I clearly felt I was getting ready for a set-up but couldn’t quit figure out what it was going to be yet. But from that point on, I kept looking for RED FLAGS. (Documents from Eric White enclosed.)
Monday morning, on schedule, the 2 movers arrived. Now keep in mind that it was just my mother’s furniture which included a typical bedroom/bathroom, living room, kitchenette, and minimal kitchen items. I started asking questions hoping to get some insight into what I had gotten myself into. I asked how it is that the moving company is in Delray Beach, FL., yet they have people here in NC to do the moving. He then told me that LDM was not the actual moving company, that they are just moving brokers. So basically, the down payment of $818.69, was merely a finder’s fee for LDM’s. They get the job then push it out into the web and see who wants to take the job of actually moving the furniture. The 2 movers were from American United Vanlines out of Durham. OMG, this is classic bait and switch. I went to my laptop and quickly did a yelp review search on American United Vanlines. Yet again, my stomach sank as I read absolutely HORRIFIC things about this company – HORRIFIC!!! **Just wait until you read these reviews!!!
I immediately called the original company and was put into customer service voicemail. I left a message. I called back again and spoke to Annie who is actually quit famous on the Yelp reviews. This Annie, hopefully, gets paid A LOT for what she has to go through. I told her my ordeal and disbelief and she said that she would speak to her supervisor and get back to me. I wanted to cancel the move. I absolutely would not take the chance of what I read happen to me or my mother. The reviews speak of stolen items, broken items, arriving at the wrong state, being two weeks late, etc... I couldn’t imagine them losing my dad’s ashes or my mother’s wedding rings.
After the furniture was packed and put in the truck, the 2 guys came back into the house to tell me that A) They need all cash B) They DO NOT price by pound, they price by Cubic Feet. AAAHHHH, so no wonder EVERYTHING had to be in a box, because boxes take up far more cubic feet than say just the tote, or just the lamp. The lead mover, Juan Sosa, went on to say that the originally quote was way off because since they priced by CF, and not Lbs., it would be $3,151.52 not $1,987. Not including the deposit of $818.69 I had already given to LDM. So actually, between both companies, the price would have been $3,970.21 to simply move 2 rooms, a small kitchenette table and 4 small chairs, and a bathroom. Wow, they really saw us coming!!! Thank God it was the day of our little snow storm, but the banks closed early due to inclement weather. I was only able to get $500 from my ATM. The truck and the 2 men left with their $500.
The next morning, when the fog cleared, I called American United Vanlines who now had the furniture in their Durham warehouse. I told them that I wanted to come and get my furniture and cancel the move. We went back and forth, and finally after threatening to bring the Durham police with me to pick up the furniture, he said fine, come get your stuff, but I’m not giving you your $500 back because the guys did put the furniture on the truck. At this point I just wanted the furniture back. I went to the local UHAUL dealer down the street in Apex, rented a 20 foot truck, and drove this beast to Durham to pick up my furniture!!! I felt like such a bad _SS!! LOL. It gets even better!! I had been speaking to a man by the name of Eddie who said he would meet me at the address on the invoice. I get there, and there is no moving company anywhere to be found. It was a totally different company. I call this Eddie back and he says that it’s the navigator’s fault. He then tries to tell me where to go. I drove around for 15 minutes trying to find this place. I pulled over called again. I had to threated him with calling the police once again. He told me to call this other guy Al. I called. I told him to stay on the phone with me until I arrived. I finally found the place and he did meet me at the gate to let me in. Four men proceeded to take my furniture out of the truck and into my UHAUL truck. They had to take their blankets back so as they were unpacking the items, there was a broken floor lamp, they dropped the armoire on its’ side and put a large hole in it. The 4 ft. plant stand was broken, as well as my mom’s 4ft. jewelry box (which by the way, her sleepnumber bed and jewelry box and a few other pricey items had already been put into a crate INSIDE the warehouse- perhaps those where the items to appear on craigslist the next day, - who knows!!! I slowly drove the truck back home.
I ended up finding and paying two honest men $1,200 to drive the UHAUL truck to Punta Gorda Isles, and unload the truck. I called LDM to tell them I had cancelled the move and wanted my deposit back. I was given the Customer Service Manager, Annie, to speak with. She listened to me then told me she would speak with her supervisor and call me back. She did call back the next day to tell me that they did nothing wrong, so they are not giving me my money back. I had kindly spoke to her many times thereafter. She refuses to let me speak to upper management or the owner. I called again yesterday, 3.20.18. She said the best she could do was to give me $200 for my troubles, and that was it. I did not accept because I am not giving up until I get ALL my money back. That is where you come in. Please help me and my mother Diane. I really don’t know what else I can do and really can’t afford to hire a civil attorney to sue them!!!
If I could give them 0 Stars I would. As a former military brat that moved around a lot in my life, this was the worst experience I had with brokers. Save yourself the hassle and hire the movers directly. DO NOT WORK WITH BROKERS LIKE THIS ONE! (Caps for effect).
Anthony, the sales guy, oh wow, what a great sales guy he is. For one, he sure does talk a lot. We were moving from Orlando to Chicago, he pulled up the street address on google maps in Chicago and was like, "Oh yeah, the truck can fit there no problem." Well, once our furniture arrived in Chicago, the movers deemed otherwise. Everything Anthony promised me on the phone was never delivered. I received no weigh slips and I didn't have receipts of any kind of payments processed on my behalf. I received no phone calls from quality assurance either. I was left in the dark. He touts about the 24/7 customer service, but once the office is closed the workers manning the customer service line have ZERO access to your information. Funny thing is that the way Anthony talks to you is like he's your friend, He even gave me his cellphone number and was like, "If you have any problems call me anytime." When I did call about how rude the "quality" assurance guy, Eric, was to me, he told me to call customer service. When my partner called about the up charge for shuttle service when Anthony stated on the phone that the truck could fit there, again, he told us to call customer service. He even told my partner that he would call him back. He never did
Now let's talk about the super amazing customer service that quality assurance is, specifically Eric (NOT). He talks over you, he is rude and condensing and very short with you. I'm usually a cool and calm person, but he wouldn't even let me finish my sentences. It got to the point where I did yell and hung up the phone on him.
The movers themselves? Well the ones in Orlando did leave behind trash, but what can you do. They did treat all my furniture with the up most of care. The ones in Chicago were awesome. Put everything where I wanted, picked up after themselves and advised me, in the future, to not work with brokers because they promise this and that and don't deliver. They hear it all the time.
The customer service line is somewhat helpful during hours (STILL WAITING FOR MY WEIGHT SLIP), but after hours they are only message takers. We talked to Malika after hours and she was very kind and understanding of our plight. Props to her, she was the only person that delivered some type of quality customer service.
TL;DR
Don't use this broker company. Hire directly with the movers. These brokers don't offer quality customer service and are stress inducers. They will say anything to make a sale. Stay away!
According to their business binding estimate, "...If you have not signed the mover's revised estimate, and the mover loads the truck, then federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items." I have pictures and witnesses that prove the truck was loaded prior to a new estimate being done. I was not told I would have to pay an additional $1,900 (our original estimate was $1,957.01), until our stuff was already on the truck. They demanded that this amount be paid on delivery even though we had not budgeted for this additional amount and thought it was extremely unreasonable. After calling customer service, the salesman, and quality control person and only getting voicemails, the owner finally called me 2 days AFTER my things were on the truck, and that is when the negotiation took place.
I was worried that if I didn't agree that I would not get my things. I was told I would need an additional $1,600 upon delivery, or they would not deliver my things and they would go into storage. I was crying as I agreed because I felt they were holding my things hostage. In addition, their binding estimate claims, "...if shipper tenders more property or makes a change to the initial order for which they received an estimate...the remaining balance will be billed after the 30 day deferment."
When delivery day came I asked if the additional amount could be worked out later. They REFUSED to take our items off the truck even though we had the money to honor or original estimate. Asking for double the amount of what was expected AFTER the items were loaded is not only unreasonable, but it is against their own binding estimate. Since we did not have the additional money at delivery, we were berated by their staff, we were harassed, and called names. They drove away without telling us where our stuff was going and we had no idea if we would see it again. Their binding estimate says nothing about what would happen to our stuff. The next day we had to take out a loan to get our things back. Now we were told that the price went up to $2,150 and we would have to pick up our own things. They would not tell us where our things were until we deposited cash into their business bank account because they "didn't trust us". I was crying the entire time and was also yelled at for that. When we finally got the location of our things we were told by the carrier that they never got off the truck, even though we were told they were in storage and charged an additional $250 for storage. We had to rent a U-Haul and drive 2 hours to a truck stop. We then had to load our own things, bring them back to our place and unload our own things. Since their binding estimate does not say anything about having to pick up our own load after they refused delivery, they are in violation of their own binding estimate, which states, "This estimate includes the following services...Itemized inventory indicating condition at origin...Loading & unloading of all goods."
For these reasons, we feel the additional money ($2,150) paid to get our things should be refunded in full. We had to pay an additional $2,150 to pick up and load our own things. This service was not provided, and we should not be asked to pay for a service we did not receive. The response from the business states, "…for a refund we can't since the move was rendered in full." This is simply not true for the reasons listed above.
When they first called they made me feel very good about my move; we did a complete innovatory of my stuff they gave me an awesome price. All my stuff was in storage and they were told how big the units were. When the movers showed up they told me that it was going to cost me $4000.00 more than what i was quoted. They told me they low balled me to get my business. Then they told me they would cut my amount in half if I gave them $500.00 cash to put into their pockets. after a long negotiation we settled on a price because I really was stuck and needed the move. I asked the movers if there was another truck coming because they only brought a 24 foot truck. I had a 10x30 and a 10x10 storage unit. They told me that it will all fit into the truck. They broke a table when loading the truck and they never told me about it, I had to ask about it. They took over 10 hours to load truck and not all my stuff fit into it. When I asked what now they told me there was nothing they could do about they stuff that didn't fit. I had to rent a truck that cost me another $1000.00 and drive the rest of the stuff to the house. So I also lost money on my plane ticket because I had to cancel it. When the movers arrived they told my wife they will not unload until she came up with the extra money and they wanted cash not credit card like we agreed to pay them. They finally took the card but we also had to pay a service charge on it. Many of my stuff was smashed and several things were broken. I have written emails and made calls and have not gotten a return response from them. As I said this was a disaster and I will make sure the better business bureau knows of how they conducted themselves.
If you use this company you are doing so at your own peril. Their representative, Greg, who is no longer with the company, convinced me to cancel the move I had already booked with another company. He flat-out lied by telling me Long Distance Movers was not a broker and they had their own trucks. Imagine my shock when moving day came and two guys pulled up in a Ryder rental truck. They informed that LDM’s is in fact a broker and that my move was subcontracted to them. It gets much better though. The driver eyeballed our things and quickly told me we did not pay enough. I had to pay an additional $2400 before they would load anything, which more than doubled my original cost. When they delivered my good to the new address, my wife’s cousin met the truck since we were not at the new location yet. They left absolutely no paperwork with him to show how much everything weighed, so I probably got ripped off for more than I should have spent. But wait! There’s more! Oh yeah. They also solicited a tip from me which I felt I had to pay.
They lost two of my dining room chairs. They lost some metal lawn ornaments that had belonged to my mother. They broke our couch, our TV stand, and we are missing pieces to our platform bed (which they failed to reassemble like they were supposed to). They broke a box of my wife’s family heirlooms, totally scratched up a brand new kitchen hutch that we are still paying for. The front of a wooden trunk was totally busted off. There was more damage but you get the idea. It’s terrible.
I called LDM and complained. They said I would have to submit a claim form to the company that actually moved us and sent me a form to fill out. I emailed it back in and then followed up a few days later. That’s when I was told I would have to mail the form and it could take up to 90 days to resolve. I guess if I had not followed up I would not have known it had to be mailed. Certainly they own a printer.
I almost forgot the best part. When my wife opened one of our dresser drawers she found two pairs of women's panties that were not hers.
In the meantime, my wife and I are the ones who are being inconvenienced by having to live with busted up and missing furniture while LDM keeps pushing things off on the company they subcontracted. Nobody from either company really seems to care. No apologies. No expediting. Nothing.
I asked the customer service representative to make certain her corporate office was made aware but I doubt that has been done. If you are fond of nightmares go ahead and hire LDM. In my opinion they shouldn’t even be in business.
I’m a 14 year veteran who also grew up in a military household so I have moved a lot. NEVER have I had such a terrible experience.
After reading several high rating reviews on Google, I decided to inquire a quote from Long Distance Movers to move my items from Atlanta, GA to Fishers, Indiana. I spoke with Eric with the company for nearly a month before deciding to pay the deposit of $665 on Friday, March 3, 2017 at 1:15PM via debit card. I was advised that I would have $400 due at pick-up and $400 due upon delivery of my items. I was told that I would be contacted within the weekend with confirmation of the pick-up; which did not happen. On Monday, March 6, 2017 at 1:30PM, I was contacted by another Eric asking me questions about the furniture. When I advised him that I was not there at the sight, he proceeded to contact my fiancé to inquire about the furniture inventory. This was the second time an inventory was provided to them. Immediately, I was contacted by my fiancé (an authorized agent) regarding the change in the amount. I was advised that my remaining balance went up to $1,800. I contacted Long Distant Movers INC to cancel and was advised that I was not allowed to do so as this was outside of the 72-hour cancellation period. Immediately, I asked to speak to a manager as the tone of the conversation was hostile, condescending and counterproductive. I was repeatedly told “they are gone for the day” and unable to be connected with a manager.
On Tuesday, March 7th, 2017, I called the company again to request for a refund. I explained this was not I was agreeing to and forwarded to the manager Todd. When I explained that I wanted a refund because the price had changed, my fiancé and I were both told that I could not cancel. I was told even if I waited 1 hour after I paid the deposit, I wouldn’t be able to get my money back. I advised Todd that the representative had inflated the price per pound on the inventory page and that I wanted to cancel. He assured he would “try to make this right”, he adjusted the inventory form; causing the price to go down to $560 at pick-up, $560 at delivery for a total of $1,120.00. I reluctantly agreed because I could not get the original $700 back. We were told the movers would be on-site on Wednesday, March 8, 2017 from 4-8PM. We were told that they would charge .38 cent per pound.
On Wednesday, March 8, I received a call at 12:30PM from the movers advising they were on their way. They remained on site until 3PMish. They loaded up my property, and accepted $560 in cash from my fiancé, which is notated on the receipt. Before they departed, we both asked “when would the materials be delivered” and the driver stated “four days”. I even called Long Distance Movers, INC and was told to get the contact information for the driver because he would be the person who would be delivering the furniture. My fiancé was even told he would be the driver.
I contacted Long Distance Movers on Friday, March 10, 2017 to receive an update and was told “we just picked your furniture up two days ago,” and that “someone would be emailing me with the delivery date and time. On Friday, I was emailed another form from a third-party vendor “Most Valuable Movers” stating that they didn’t receive a delivery form and that I need to complete that to retrieve my things. I tried calling all weekend to better understand why they were in possession of my property, when I was notified they were a sub-contractor of LTDM, INC and they have 14 business days to deliver the goods. I was also advised that my furniture was placed in storage in New Jersey. Then, I was sent a new form that I was requested to sign, which I refused because the price was incorrect and I wasn’t in agreement that I would wait 14 business days to receive my furniture.
On MVM’s receipt, it is noted that my fiancé paid $560 in cash. On the “Bill of Lading” they recorded only a payment of $510, and said the total remaining was $797 due to the cubic square foot.
I called the dispatch center for LTMD and spoke to Nancy, whom also coordinated the pick-up and even she was surprised that the furniture was in New Jersey. I called both companies to understand why my furniture was in NJ and what the delivery would be, only to be told that they have up-to-14 days to deliver my furniture. Not only have I continue to experience rude, unprofessional service, but no one is returning my calls; receiving contradictory information and I still do not have my furniture.
Classic crooked movers they come in a good price and than look out cause once you pay their non refundable depoist woohooo its vacation time for Frank Lucindo and his high pressure counterpart Eric White. These guys quated me 1800 for the move and once the mover showed up it went to 4200 LOL then i cancelled the move went somewhere else and this schmuck Eric kept calling trying to lower the price. These guys are just brokers i doubt they ever really complete an actual move i think they are in the business of collecting deposits i really do.
Run from these dirtbag brokers they used to be called Cross Country movers my guess is the guy was run out of the state of new york and reopened in Florida. Try calling there Frank is a real pice of work wont answer the phone always busy cause he know your gonna beat him up.
There it is now you know do not use these scumbags