I bought an M557 mouse about a year and a half ago. In the last two months of use, I'm having a serious problem with mouse in losing the Bluetooth connection with the PC. I tested on 6 different computers with different versions and operating systems, and in all, the mouse presented the same problem. And then, Logitech, how to solve this problem? I've done everything that was recommended on Logitech's official website and nothing was solved. I found on Amazon.com several people with the same problem. That is, beware when buying the M557 mouse.
Very displeased with Logitech. Unprofessional, Rude, At times insulting ,Lazy, Uneducated -
Started case through email, the response I got made had very odd wording. I had to read sentences many times to understand them.
Email was also incredibly slow, it took 4 or 5 days to get the first response and after I replied, no response afterwords.
So I called in. I dealt with 5 separate Reps -
Rep#1 Martin -
When I called I spoke to ‘Martin’ Who said my receipt was good and that a replacement for my G510s would be the only course of action. They offered no option to repair the unit. Martin and I got disconnected while I was on hold.
Rep# 2 Angel-
I called back and got ‘angel’. She was a B***H. She decided to go over Martin’s head and tell me the keyboard wasn’t under warranty. I got frustrated and said “That is b*******” and Angel flipped her lid at me.
(You read that right, the customer service rep got angry at the customer…)She threatened to end the call if I continue with the profanity and I explained to her that I was just frustrated and that frankly the word “B*******” shouldn’t offend. Never the less I apologized and tried to continue - She hung up on me anyways.
Rep#3 Unknown - This person hung up on me right away. I called back again with my number set to private, so my guess is that whoever got the call (might have been Angel again) saw the number and hung up right away.
Rep#4 Coleen -
Called back and Got Coleen. Coleen Said she needed to verify the receipt, I said ‘sure thing’
Coleen put me on ‘hold’ claiming she was calling Best Buy - But what she really did was mute me. I could still hear her talking… I heard her speaking with Angel, “Yeah he’s on the phone with me right now, he is an a******”
I said to her “um, I can still hear you…” But got no response. Coleen then socialized for a few minutes talking about random things and clearly having no intention of getting back to me. After 5 minutes I hung up.
Called back and got Fritz. Fritz was the only guy who really lifted a F***ing finger out of all of them.
It is abundantly clear that Logitech does not operate in a country where English is their first language. , I hold no ill feelings towards outsourcing. I am however frustrated with their inability to communicate.
Rep # 5 - Fritz
While on the phone with Fritz, he tried to get me off the phone several times by saying they need several days to call Best Buy. (Bull s**t…). He got the S/N off of the keyboard from me and told me that manufacturing date puts it out of warranty.
I asked him “whats the manufacturing date?”, not 3, not 4, but 5 times. Each time he explained that the S/N number gave the manufacturing date. After the 5th time asking the same question he clued in to what I was saying.
He informed me the keyboard was made in March of 2015. And thus over 1 year old. But then…its still under warranty because the G510S has a 3 year warranty.
Fritz said no, because the other p/n number said it was a different model of the same line that had a 1 year warranty (convenient… Probably Bullshit…)
I offered to send pictures of the thing, and even offered to send it back, and heres the Clincher. THEY DONT EVEN MAKE THE KEYBOARD ANYMORE AND DO NOT REPAIR THEIR EXISTING UNITS. THEY CURRENTLY DO NOT OFFER A SINGLE KEYBAORD THAT IS EVEN REMOTELY COMPARABLE.
This means that after an hour of dealing with rude, insulting and downright irresponsible reps I still had to take an inferior product… That is B*******.
Fritz gave me 3 options
G710 - Has fewer programmable keys and no LCD screen
G410 - Has NO programmable keys and the option to connect your cell phone
G610 - an Ugly POS that has programmable F keys and no LCD screen.
It was a lose lose scenario, but I asked Fritz to choose what he thought was best and he said the G710.
I asked Fritz some very basic questions, questions any rep should be able to answer, he struggled to and even misinformed me regarding a few. For example he told me the G410 had programmable Fkeys, but according to the forums that is not true.
I am very disappointed. Ive been a customer of Logitech since I was 14 years old.
I have had the G5, the G9x, The G11, the G110, the G510 and the G35 surround sound headset. I have been very pleased with each product and in the past I had no issues with them. I had a defective G5 and they sent me a new one no problem and asked me to send the old one back They paid for shipping and everything.
I know I’m a very assertive person, my Dad is a Defence attorney, and I take a lot from him, but If I wasn’t so persistent Id still be sitting here with a busted keyboard.
What happened Logitech?
You used to make great products and had superb service. Whats gotten into you? Cutting corners? Chasing Trends?
Your reps are P******, they can’t handle real talk with a real customer, Im still shocked that the word “B*******” Offended that rep so much, that she had to hang up.
I try to respected your time, in hopes that you’d respect mine. But you didn’t. A routine replacement took 2 hours on the phone and 6 days through email.
I was called an a*****e when the rep thought I couldn’t hear and I was treated like s***.
Logitech is a computer accessory company which offers a very respectable warranty, and on the surface
they appear to have the trappings of legitimacy. Of course, it is very easy to offer such excellent warranties WHEN THEY DO NOT HONOR THEM
My husband bought a Logitech gamepad for our grandson to play games on the pc, which for whatever reason stopped working. According to logitech.com this controller has a 3 year warranty
Product info - http://gaming.logitech.com/en-ca/product/f310-gamepad
This is all well and good, and since the gamepad was less than a year old my husband decided to call Logitech.
Having heard good things in the past he called and he spoke to people who spoke rather rapidly and English was clearly not their first language.
I need to clarify that my husband is 59 years old, he doesnt play games, and doesnt read very well.
Logitech insisted on playing random games to see if the controller worked and after a solid half hour on the phone, 2/3s of which consisted of being on Hold, the technician decided a replacement was necessary.
Despite the halfhour of jarring troubleshooting, we were initially happy to learn that Logitech would simply ship us a new controller, but here is where things get incredibly stupid
>The technician decided then and there to end the call and proceed through email to replace the product,
Thinking the worst was over, we agreed. We received an email the next day requesting Pictures of the product, a receipt and our shipping information.
Again, Chuck (my husband) is not technically inclined but we have a scanner and we found the receipt as well as took a picture of the gamepay. We emailed right away then.... nothing.
Days passed and we heard nothing, we assumed the replacement had been shipped. Once day I checked our email
and it turns out there was a problem with our shipping address.
I need to clarify that my husband INSISTED on continuing via phone, but the technician insisted that it wasnt necessary.
We replied clarifying that the address was correct, and then.....NOTHING
Days went by until Chuck decided to call. This time, we reached a different technician (Carlo) who was another person who didnt seem to speak English too well, Carlo apologized, got the correct address and promised to endorse the case and said that an email with the confirmation that the product has been shipped would be received no later than that night.
It has been over 24 hours and no such email had been received.
At this point, it seems that Logitech has decided not to replace the product.
Dealing with the Call center is painful as words often have to be repeated many times to communicate clearly.
The technicians are rude and frankly, poorly trained. Communication is difficult at times and if I am to be extremely blunt...Theyre Liars.
All of this trouble over a 30$ controller. Looking on their website, we see that they offer products as high as 500$ in price...Steer clear and do not give these assholes your money
Whats more is that they never even asked for the original controller back, something we thought was suspicious.
Seeing how cheap the company is, we figured they were just cutting costs. After all the pricture of the receipt and product should be sufficient proof.
Logitech, you need to quit cutting corners, it is ILLEGAL to offer warranties and not to honor them
While we were at first looking to return the product, we think we might just eat the loss, as we are confident that even if we mail it back...We wont get a replacement.
I purchased from OfficeDepot in November 2015 the Logitech M525 mouse. During Cyber week. The mouse is my favorite, and I also really like Logitech K-360 keyboard.
However, the mouse started lagging alot a month ago, and finally just quit working after about 5 months. I contacted support by email ( six emails) and was instructed to try a bunch of progressive diagnostic things. I am the Computerguy of Tacoma 16 years now. I had tried most of the things on the list, and had another same model mouse that once plugged in worked fine. Plug another new one in; works fine, plug 5 mo old usb noise, light on mouse when battery inserted, yet no pointer, or movement at all. I related this to Logitech, they insisted that I provide a s/n, or pid # (product id number) as it turns out, neither of those items exist on the mouse _ anywhere. It would appear to me Logitech support does not really know much about any product, they must read a script.
It was only 6 emails, emails and phone calls (3) to OfficeDepot, 3 calls to Logitech, then a final try at Logitech support that I conceeded loss of the mouse. Then, I did something really fun. Used my letter opener to bust open the piece of junk, and still found no s/n, or pid's. But that was a fun conclusion to a very dissappointing experience. After that, I went to Logitech and 'registered' the other one I still use and just purchased from BestBuy this month (April 2016). I have no idea what to expect next time support is needed, if that time occurs and the mouse fails. Perhaps it will last more than a year and I would be happy and just recycyle it if it failed. Just letting everyone know the poor help over the phone, the useless request for s/n, and pid that do not exist, the annoying robot & urgent request you the caller go to the web and figure something out your self, the carelessness of the staff at support. Logitech
Logitech Reviews
I bought an M557 mouse about a year and a half ago. In the last two months of use, I'm having a serious problem with mouse in losing the Bluetooth connection with the PC. I tested on 6 different computers with different versions and operating systems, and in all, the mouse presented the same problem. And then, Logitech, how to solve this problem? I've done everything that was recommended on Logitech's official website and nothing was solved. I found on Amazon.com several people with the same problem. That is, beware when buying the M557 mouse.
Very displeased with Logitech. Unprofessional, Rude, At times insulting ,Lazy, Uneducated -
Started case through email, the response I got made had very odd wording. I had to read sentences many times to understand them.
Email was also incredibly slow, it took 4 or 5 days to get the first response and after I replied, no response afterwords.
So I called in. I dealt with 5 separate Reps -
Rep#1 Martin -
When I called I spoke to ‘Martin’ Who said my receipt was good and that a replacement for my G510s would be the only course of action. They offered no option to repair the unit. Martin and I got disconnected while I was on hold.
Rep# 2 Angel-
I called back and got ‘angel’. She was a B***H. She decided to go over Martin’s head and tell me the keyboard wasn’t under warranty. I got frustrated and said “That is b*******” and Angel flipped her lid at me.
(You read that right, the customer service rep got angry at the customer…)She threatened to end the call if I continue with the profanity and I explained to her that I was just frustrated and that frankly the word “B*******” shouldn’t offend. Never the less I apologized and tried to continue - She hung up on me anyways.
Rep#3 Unknown - This person hung up on me right away. I called back again with my number set to private, so my guess is that whoever got the call (might have been Angel again) saw the number and hung up right away.
Rep#4 Coleen -
Called back and Got Coleen. Coleen Said she needed to verify the receipt, I said ‘sure thing’
Coleen put me on ‘hold’ claiming she was calling Best Buy - But what she really did was mute me. I could still hear her talking… I heard her speaking with Angel, “Yeah he’s on the phone with me right now, he is an a******”
I said to her “um, I can still hear you…” But got no response. Coleen then socialized for a few minutes talking about random things and clearly having no intention of getting back to me. After 5 minutes I hung up.
Called back and got Fritz. Fritz was the only guy who really lifted a F***ing finger out of all of them.
It is abundantly clear that Logitech does not operate in a country where English is their first language. , I hold no ill feelings towards outsourcing. I am however frustrated with their inability to communicate.
Rep # 5 - Fritz
While on the phone with Fritz, he tried to get me off the phone several times by saying they need several days to call Best Buy. (Bull s**t…). He got the S/N off of the keyboard from me and told me that manufacturing date puts it out of warranty.
I asked him “whats the manufacturing date?”, not 3, not 4, but 5 times. Each time he explained that the S/N number gave the manufacturing date. After the 5th time asking the same question he clued in to what I was saying.
He informed me the keyboard was made in March of 2015. And thus over 1 year old. But then…its still under warranty because the G510S has a 3 year warranty.
Fritz said no, because the other p/n number said it was a different model of the same line that had a 1 year warranty (convenient… Probably Bullshit…)
I offered to send pictures of the thing, and even offered to send it back, and heres the Clincher. THEY DONT EVEN MAKE THE KEYBOARD ANYMORE AND DO NOT REPAIR THEIR EXISTING UNITS. THEY CURRENTLY DO NOT OFFER A SINGLE KEYBAORD THAT IS EVEN REMOTELY COMPARABLE.
This means that after an hour of dealing with rude, insulting and downright irresponsible reps I still had to take an inferior product… That is B*******.
Fritz gave me 3 options
G710 - Has fewer programmable keys and no LCD screen
G410 - Has NO programmable keys and the option to connect your cell phone
G610 - an Ugly POS that has programmable F keys and no LCD screen.
It was a lose lose scenario, but I asked Fritz to choose what he thought was best and he said the G710.
I asked Fritz some very basic questions, questions any rep should be able to answer, he struggled to and even misinformed me regarding a few. For example he told me the G410 had programmable Fkeys, but according to the forums that is not true.
I am very disappointed. Ive been a customer of Logitech since I was 14 years old.
I have had the G5, the G9x, The G11, the G110, the G510 and the G35 surround sound headset. I have been very pleased with each product and in the past I had no issues with them. I had a defective G5 and they sent me a new one no problem and asked me to send the old one back They paid for shipping and everything.
I know I’m a very assertive person, my Dad is a Defence attorney, and I take a lot from him, but If I wasn’t so persistent Id still be sitting here with a busted keyboard.
What happened Logitech?
You used to make great products and had superb service. Whats gotten into you? Cutting corners? Chasing Trends?
Your reps are P******, they can’t handle real talk with a real customer, Im still shocked that the word “B*******” Offended that rep so much, that she had to hang up.
I try to respected your time, in hopes that you’d respect mine. But you didn’t. A routine replacement took 2 hours on the phone and 6 days through email.
I was called an a*****e when the rep thought I couldn’t hear and I was treated like s***.
Logitech is a computer accessory company which offers a very respectable warranty, and on the surface
they appear to have the trappings of legitimacy. Of course, it is very easy to offer such excellent warranties WHEN THEY DO NOT HONOR THEM
My husband bought a Logitech gamepad for our grandson to play games on the pc, which for whatever reason stopped working. According to logitech.com this controller has a 3 year warranty
Product info - http://gaming.logitech.com/en-ca/product/f310-gamepad
This is all well and good, and since the gamepad was less than a year old my husband decided to call Logitech.
Having heard good things in the past he called and he spoke to people who spoke rather rapidly and English was clearly not their first language.
I need to clarify that my husband is 59 years old, he doesnt play games, and doesnt read very well.
Logitech insisted on playing random games to see if the controller worked and after a solid half hour on the phone, 2/3s of which consisted of being on Hold, the technician decided a replacement was necessary.
Despite the halfhour of jarring troubleshooting, we were initially happy to learn that Logitech would simply ship us a new controller, but here is where things get incredibly stupid
>The technician decided then and there to end the call and proceed through email to replace the product,
Thinking the worst was over, we agreed. We received an email the next day requesting Pictures of the product, a receipt and our shipping information.
Again, Chuck (my husband) is not technically inclined but we have a scanner and we found the receipt as well as took a picture of the gamepay. We emailed right away then.... nothing.
Days passed and we heard nothing, we assumed the replacement had been shipped. Once day I checked our email
and it turns out there was a problem with our shipping address.
I need to clarify that my husband INSISTED on continuing via phone, but the technician insisted that it wasnt necessary.
We replied clarifying that the address was correct, and then.....NOTHING
Days went by until Chuck decided to call. This time, we reached a different technician (Carlo) who was another person who didnt seem to speak English too well, Carlo apologized, got the correct address and promised to endorse the case and said that an email with the confirmation that the product has been shipped would be received no later than that night.
It has been over 24 hours and no such email had been received.
At this point, it seems that Logitech has decided not to replace the product.
Dealing with the Call center is painful as words often have to be repeated many times to communicate clearly.
The technicians are rude and frankly, poorly trained. Communication is difficult at times and if I am to be extremely blunt...Theyre Liars.
All of this trouble over a 30$ controller. Looking on their website, we see that they offer products as high as 500$ in price...Steer clear and do not give these assholes your money
Whats more is that they never even asked for the original controller back, something we thought was suspicious.
Seeing how cheap the company is, we figured they were just cutting costs. After all the pricture of the receipt and product should be sufficient proof.
Logitech, you need to quit cutting corners, it is ILLEGAL to offer warranties and not to honor them
While we were at first looking to return the product, we think we might just eat the loss, as we are confident that even if we mail it back...We wont get a replacement.
YOU CHEAP A**HOLES...
I purchased from OfficeDepot in November 2015 the Logitech M525 mouse. During Cyber week. The mouse is my favorite, and I also really like Logitech K-360 keyboard.
However, the mouse started lagging alot a month ago, and finally just quit working after about 5 months. I contacted support by email ( six emails) and was instructed to try a bunch of progressive diagnostic things. I am the Computerguy of Tacoma 16 years now. I had tried most of the things on the list, and had another same model mouse that once plugged in worked fine. Plug another new one in; works fine, plug 5 mo old usb noise, light on mouse when battery inserted, yet no pointer, or movement at all. I related this to Logitech, they insisted that I provide a s/n, or pid # (product id number) as it turns out, neither of those items exist on the mouse _ anywhere. It would appear to me Logitech support does not really know much about any product, they must read a script.
It was only 6 emails, emails and phone calls (3) to OfficeDepot, 3 calls to Logitech, then a final try at Logitech support that I conceeded loss of the mouse. Then, I did something really fun. Used my letter opener to bust open the piece of junk, and still found no s/n, or pid's. But that was a fun conclusion to a very dissappointing experience. After that, I went to Logitech and 'registered' the other one I still use and just purchased from BestBuy this month (April 2016). I have no idea what to expect next time support is needed, if that time occurs and the mouse fails. Perhaps it will last more than a year and I would be happy and just recycyle it if it failed. Just letting everyone know the poor help over the phone, the useless request for s/n, and pid that do not exist, the annoying robot & urgent request you the caller go to the web and figure something out your self, the carelessness of the staff at support. Logitech
sincerely,
Steven