I wanted to take my daughter out for sushi, but it is so expensive. I found a deal for a place close by on Local Flavor. The fine print said it was for dine-in only, but in this COVID time here in NJ that is not an option.
As Local Flavor recommends, I called the restaurant BEFORE I purchased the certificate to be sure I could use it on take-out. I was assured I could, so I bought it. When I went to use it the restaurant said they changed it back to dine-in only and refused to accept it.
I emailed Local Flavor and they admit I was deceived but would not refund my money. I filed a dispute with my credit card and won: money force-refunded.
STAY AWAY FROM LOCAL FLAVOR. I will never buy anything from them again, and you shouldn't either.
I purchased a $10 certificate for $20 worth of food at Four Seasons Kabob House in Montclair, NJ. I went to use it a little over a week ago, one day before expiration. I ordered my food, ate (it was nothing to brag about), and handed the certificate to the waiter. He looks at it and says, 'we dont take this'. I asked why and he said they only authorized Local Flavor to sell 20 and they sold 200. He addded 20% gratuity to the check, so the total was $25.38 that I had to pay, when all it should have cost me was $5.38. I called Local Flavor and got the usual canned apology. They will not refund my money, they will not pay my excess. They will only credit my account to buy another bogus certificate. So, basically, I am out 20 bucks. If they knew the restaurant was not accepting the certificates, they should have emailed everyone that purchased one to notify them. Do not do business with this ripoff company! Bernadette Hilway, Totowa, New Jersey
I purcahsed a certifiate a restaurant, Hurricane Grill and Wings. I tried to use it about two weeks agao, and the restaurant had closed down. I have been unable to get a response from Living Social. No response from two emails in the last 10 days. After spending 15 minutes on hold on the phone, I was cut off.
I purchased my certificates in the spring 2015 and waited for an opportunity to use them at a local amusement water park. In May 2015, I began the search for my certificates. I emailed about 4 times with no response.
In June, I created an account with Localflavor.com and emailed them through my account. I still received no response, I did however see my certificates on my newly created account and considered it resolved. Upon my next opportunity to use the certificates, I signed on to print them and they were missing, again. So I opened another request to get my certificates. I was replied to by the "Consumer Loyalty Supervisor" apologizing that I did not get a phantom email she claims to have sent me in June and re-attached the certificates.
I had exactly 2 Saturdays to use the certificates before the expiration date at this point. The first Saturday was when I opened my last complaint to get my certificates (on the Friday night before). The second Saturday I had to work and could not take my children to the park. I emailed prior to the expiration date and requested something showing good faith, I got an "I'm sorry" and nothing else.
Then I began demanding a refund and was refused several times. I then requested that Jamie's manager contact me and she replied stating "I am the supervisor for this department. My manager has complete confidence in my abilities to handle situations such as these." [sic] and again denied my refund, I requested again to speak to her manager to which she replied, "Your request for a refund has been denied per our Terms of Service. For this, matter has been considered resolved." [sic]
I laid my claim out to her, terms of service are to be upheld by both sides of the contract and they fell completely short on their end and I feel they should refund me out of good faith, or at least allow me the opportunity to appeal to someone when requested.
To add insult to injury, I just checked my account on localflavor.com and my certificates are missing again. I attempted to locate them but it says I have "no purchase history" and therefore, nothing expired in my file.
Local Flavor Reviews
I wanted to take my daughter out for sushi, but it is so expensive. I found a deal for a place close by on Local Flavor. The fine print said it was for dine-in only, but in this COVID time here in NJ that is not an option.
As Local Flavor recommends, I called the restaurant BEFORE I purchased the certificate to be sure I could use it on take-out. I was assured I could, so I bought it. When I went to use it the restaurant said they changed it back to dine-in only and refused to accept it.
I emailed Local Flavor and they admit I was deceived but would not refund my money. I filed a dispute with my credit card and won: money force-refunded.
STAY AWAY FROM LOCAL FLAVOR. I will never buy anything from them again, and you shouldn't either.
I purchased a $10 certificate for $20 worth of food at Four Seasons Kabob House in Montclair, NJ. I went to use it a little over a week ago, one day before expiration. I ordered my food, ate (it was nothing to brag about), and handed the certificate to the waiter. He looks at it and says, 'we dont take this'. I asked why and he said they only authorized Local Flavor to sell 20 and they sold 200. He addded 20% gratuity to the check, so the total was $25.38 that I had to pay, when all it should have cost me was $5.38. I called Local Flavor and got the usual canned apology. They will not refund my money, they will not pay my excess. They will only credit my account to buy another bogus certificate. So, basically, I am out 20 bucks. If they knew the restaurant was not accepting the certificates, they should have emailed everyone that purchased one to notify them. Do not do business with this ripoff company! Bernadette Hilway, Totowa, New Jersey
I purcahsed a certifiate a restaurant, Hurricane Grill and Wings. I tried to use it about two weeks agao, and the restaurant had closed down. I have been unable to get a response from Living Social. No response from two emails in the last 10 days. After spending 15 minutes on hold on the phone, I was cut off.
I purchased my certificates in the spring 2015 and waited for an opportunity to use them at a local amusement water park. In May 2015, I began the search for my certificates. I emailed about 4 times with no response.
In June, I created an account with Localflavor.com and emailed them through my account. I still received no response, I did however see my certificates on my newly created account and considered it resolved. Upon my next opportunity to use the certificates, I signed on to print them and they were missing, again. So I opened another request to get my certificates. I was replied to by the "Consumer Loyalty Supervisor" apologizing that I did not get a phantom email she claims to have sent me in June and re-attached the certificates.
I had exactly 2 Saturdays to use the certificates before the expiration date at this point. The first Saturday was when I opened my last complaint to get my certificates (on the Friday night before). The second Saturday I had to work and could not take my children to the park. I emailed prior to the expiration date and requested something showing good faith, I got an "I'm sorry" and nothing else.
Then I began demanding a refund and was refused several times. I then requested that Jamie's manager contact me and she replied stating "I am the supervisor for this department. My manager has complete confidence in my abilities to handle situations such as these." [sic] and again denied my refund, I requested again to speak to her manager to which she replied, "Your request for a refund has been denied per our Terms of Service. For this, matter has been considered resolved." [sic]
I laid my claim out to her, terms of service are to be upheld by both sides of the contract and they fell completely short on their end and I feel they should refund me out of good faith, or at least allow me the opportunity to appeal to someone when requested.
To add insult to injury, I just checked my account on localflavor.com and my certificates are missing again. I attempted to locate them but it says I have "no purchase history" and therefore, nothing expired in my file.